Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Feb 15, 2025

Recently I have noticed, in my 2017 Ford Edge SEL, that my coolant level in reservoir has been low a few times with no puddling anywhere under car. I have read that this is a known issue with this vehicle that has the 2.0L ECOBOOST engine. What can be done about this? From what I have been reading, this a design issue that Ford knows about but has not offered a fix. The cost to replace the engine... Read more

Incident date: Apr 20, 2026

We bought our 2024 Jayco North Point 390 CKS in Jan. of 2024. We have had axle and wheel issues within 6 months of owning the RV. We contacted Jayco because we have had 5 Wheels crack on our RV, had to replace 6 tires, and recently we had to replace 2 axles. We told Jayco about this and that their product has put my family in danger multiple times, 1 time going down the road at 60 MPH and a blo... Read more

Incident date: May 3, 2026

The contact owns a 2026 Nissan Pathfinder. The contact stated that while driving approximately 65 MPH a loud explosion noise had occurred. The contact open the interior sunroof door and discovered that the glass sunroof had shattered outward. The vehicle was immediately taken to the local dealer who replaced the glass sunroof. The cause of the failure was not determined. The manufacturer was notif... Read more

Incident date: May 13, 2026

The infotainment touchscreen experiences ‘ghost touching,’ where the screen activates functions without driver input. The system randomly changes screens, activates apps, changes music/navigation, and becomes unresponsive while driving. This creates a significant driver distraction and safety concern. The issue occurs intermittently and has continued despite troubleshooting/reset attempts. Dea... Read more

Incident date: Jan 7, 2026

I believe it is the Electric Steering Gearbox is the problem I had the vehicle inspected for this but I was told it needed alignment which was also done last month the problem got worse this is a safety problem for especially the driver having to grip the steering wheel to stay in a lane I have yet to have the gearbox inspected

Incident date: May 16, 2026

While coming to a stop at an intersection, vehicle engine stalled and transmission automatically slammed itself into park, with no warning, nearly causing a collision. This issue has previously been recalled for other Ram Trucks - some were not appropriately recalled and pose a major safety risk.

Incident date: May 18, 2026

Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this ... Read more

Incident date: May 18, 2026

Incident date: May 4, 2026

I am submitting this complaint regarding my 2022 Acura MDX Advance, currently with 71,007 miles. After completing the standard transmission fluid service around the 60,000-mile maintenance interval, I began noticing abnormal drivetrain/transmission behavior that was not present before. At times, the vehicle feels as if the transmission is slipping, hesitating, or failing to transfer power smoothly... Read more

Incident date: Jul 13, 2025

While driving vehicle at approximately 50 mph in normal driving conditions, the vehicle’s automatic emergency braking/forward collision system activated an alert when a vehicle ahead of me slowed and turned out of my lane. After the lane was fully clear and there was no obstacle in front of the vehicle, the system aggressively braked and brought the car completely to a stop on the highway. Durin... Read more

Incident date: Apr 18, 2026

Engine code p1326. The engine went into limp mode it was only able to drive about 15 miles then check engine light came popped on and the vehicle stopped and I had the get the vehicle towed. Yes Route 60 of Hyundai in Vero Beach was aware of the issue and also I took the vehicle to Hyundai in Fort pierce where they also was well aware of the engine issue. When I received a recall letter in the mai... Read more

Incident date: May 4, 2026

This is the second time experiencing a complete failure of the rear seat belt warning architecture on my 2023 Honda Pilot. In 2025, I formally reported that the warning sensors for both the 2nd-row middle seat and the 3rd-row seats were malfunctioning—triggering persistent unbuckled alarms even when passengers were properly seated and securely fastened. The issue has now returned and is actively... Read more

Incident date: Jul 1, 2025

vehicle had a strong odor of gasoline then started spuddering and then caught fire while driving.

Fire

Incident date: Apr 1, 2026

Vehicle was brought to Volkswagen dealer on 4/2/26 for recall service/software update. Prior to service, rear camera and safety assistance systems operated normally. During recall procedure, update reportedly failed and vehicle was returned with rearview camera, parking sensors, and multiple driver assistance/safety systems inoperative. Vehicle has remained unrepaired for approximately seven weeks... Read more

Incident date: Mar 7, 2026

The car stopped at a light on a busy street in [XXX] (in the middle lane), then the engine stopped, and my wife could not restart it. I went as fast as possible and met her. I was eventually able to get it started. This is the third time we have had problems like this. I did the same thing for me and another time for my wife. I believe it is the stop-start capability, but I can't say for sure. We... Read more

Incident date: Apr 1, 2026

The driver's side air bags, and seatbelt restraint system deployed while the vehicle was stopped without a collision occurring. The doors had not been opened. This occurred February 10, 2026, and the vehicle was taken to the local Subaru dealership for troubleshooting. The local dealership did not find and fault and reported this to Subaru. Subaru sent a technician and reported that a gouge was p... Read more

Incident date: May 16, 2026

The moonroof glass on my 2026 Honda CR-V TrailSport shattered unexpectedly without any known impact, collision, or road debris strike. The vehicle was being normally operated/parked when the tempered glass suddenly failed. There was no visible impact point or exterior damage to the roof surrounding the glass. The shattered glass created a potential safety hazard to vehicle occupants and other driv... Read more

Incident date: Apr 1, 2026

In August 2025, my car went into "limp mode" (go no faster than 40 MPH and it was lurching and speed dropping) on the freeway, which was scary and dangerous. Once home, I called a certified mechanic. When this mechanic tried to start the car, it made a terrible clacking noise. He told me it sounded like the main bearings were going out. He discovered that there was a recall on this particular ... Read more

Incident date: May 19, 2026

For the past several years, this vehicle has experienced a recurring and unresolved engine malfunction that creates a safety hazard. The problem manifests as follows: Symptoms when check engine light illuminates: • Idle RPM elevation to approximately 1500 RPM (normal idle: 800 RPM) • Sudden unintended forward acceleration when foot is removed from brake pedal • Significantly reduced accelera... Read more

Incident date: May 18, 2026

The engine will shut off completely while traveling a a normal rate of speed. The temperature gauge will malfunction and report high temperature (when there is none) and the engine will shut off. It cannot be restarted without putting the car in park and pressing the brake while in the midst of moving traffic. This has happened to me multiple times. At first, turning off the auto stop/start fe... Read more

Incident date: Apr 13, 2026

Prior to August 2024, this vehicle operated with zero check engine lights or drivetrain faults. In August 2024, BMW of Pittsburgh executed federally mandated Safety Recall 23V-707, which required opening the cylinder head. Immediately following this service, the Check Engine Light began illuminating persistently.On or about October 3, 2024, an independent diagnostic scan at Bobby Rahal BMW pulled ... Read more

Incident date: Apr 1, 2026

While driving the vehicle on a public roadway at approximately 70mph, the vehicle suffered a sudden and catastrophic powertrain failure without timely warning. The check engine light illuminated, the physical engine oil pressure gauge dropped to absolute zero, and the dashboard immediately flashed a critical "Hybrid System Malfunction" warning. > This mechanical and electrical failure triggered an... Read more

Incident date: May 18, 2026

The vehicle was driving down the highway at highway speed when it began to shut down. This put myself & other drivers at serious risk as I had to navigate several lanes of traffic with a dead vehicle. When I took it to the dealer, the dealer stated that the vehicle crankshaft position magnetic tone sensor had broken off and was no longer sending the tones to the crank shaft position sensor. T... Read more

Incident date: May 1, 2026

I was trying to back up a few times and not being able to see some objects behind while looking at the rear view camera on my Hyundai Santa Fe 2024.

Incident date: May 18, 2026

Gps module is non functioning after software update 3.8.11 Gps module consistently shows wrong location and speed in addition to constantly pinging the driver visually and audibly which distracts the driver and covers the main display with a message that it is unavailable. It also affects the semi autonomous driving function, making it randomly brake and behave erratically because it doesng kno... Read more

Incident date: May 4, 2026

I am reporting two unresolved safety-related defects on my 2021 Tesla Model Y (VIN: [XXX] ) that occurred following paid service at Tesla's League City Service Center on 04/16/2026 DEFECT 1 — COMPUTER AND SENSOR SYSTEM FAILURE: The vehicle's onboard computer cuts in and out intermittently. Sensors fail during operation and the problem worsens significantly in high-temperature conditions. Tesla v... Read more

Incident date: Apr 1, 2019

The contact owns a 2015 Ford Escape. The contact stated while reversing at The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had... Read more

Incident date: Jan 13, 2026

The contact owns a 2022 Nissan Sentra. The contact stated that while driving on several occasions at various speeds, the steering was difficult to maintain as the vehicle drifted and the steering wheel was stiff. The vehicle was taken to an independent mechanic where it was diagnosed that the front end needed to be aligned. The vehicle was repaired, but the same and additional failures reoccurred ... Read more

Incident date: Jul 15, 2022

One seatbelt has been sticking the front passenger seatbelt for quite some time since I purchased the vehicle recently a few days ago the drivers seatbelt started sticking, and I actually got trapped in the seatbelt in the car and could not get out for quite some time I eventually had to expand the seatbelt and crawl my way out of the car.

Incident date: Jul 15, 2022

The contact owns a 2014 Kia Forte. The contact received a notification of NHTSA Campaign Number: 20V750000 (Engine and Engine Cooling) however, the vehicle was denied repairs due to lack of engine oil maintance records. The contact stated that after the vehicle was powered on with the ignition key, an abnormal fuel odor would leak into the interior cabin and the engine would shudder. No warning l... Read more

Incident date: May 16, 2026

The vehicle exhibits a severe, structural inability to retain its factory suspension and steering alignment specifications under normal driving conditions, creating a severe tire blowout and safety hazard. At approximately 8,400 miles (January 2025), the dealership documented that the alignment was heavily out of specification. At approximately 9,400 miles (February 2025), a certified third-party... Read more

Incident date: May 16, 2026

My car was parked in my driveway and I parked it up by the driveway door when I came out the next day my car was at the end of the driveway nobody broke in it it was still locked but that was strange then it seemed like every time I'm driving this car it doesn't want to give me power to drive the car I just took it out of town and red lights start popping on inside the dashboard stating something ... Read more

Incident date: May 16, 2026

Incident date: May 8, 2026

I was driving in a parking lot and my car went completely dead while I was still in drive. And then when I finally got it back home, it would only go in reverse while I was in drive. And I was stuck in the middle of the road only being able to go in park and reverse. I had it towed to the dealer and it is going to cost me $6,000 to fix the transmission.

Incident date: Oct 1, 2025

Paint bubbling and aluminum body panel corrosion on hood and front doors of my 2021 Jeep Wrangler Unlimited (VIN [XXX] ), currently at 63,000 miles. This is a well-documented manufacturing defect affecting 2018-2021 JL Wrangler and 2020-2021 JT Gladiator vehicles with aluminum body panels. Stellantis has issued multiple Technical Service Bulletins addressing this exact condition: TSB 31-001-18 (Ma... Read more

Incident date: May 8, 2026

The headlights quiver in their housing and this creates a jittering effect on the road ahead and in the faces of oncoming drivers. The shakiness is a potential hazard to the ability to view surroundings by, and distracting to, driver of this vehicle and other drivers.

Incident date: May 13, 2026

I was leaving my neighborhood on Saturday night 5/16 around 5:30 and on the way out all of a sudden the dashboard started lighting up and the speed was dropping despite me being on the gas. The screens kept flashing then the car stopped and went into park and I could not get it out of park. I was at the front of my nieghborhood entrance and it made it hard for others to come in and out. I tried... Read more

Incident date: May 13, 2026

Lexus LX 600 2024 While driving the cars the main monitor screen which displays important information, a splash screen pops up asking for a 6 DIGIT PIN # and obscure the information beneath it. This totally takes you out of the GPS app. Loss of the GPS app while driving in a full freeway in busy traffic is potentially life threatening. Not only that clearing this PIN request the driver finds the... Read more

Incident date: May 13, 2026

I purchased a 2023 Hyundai Elantra Hybrid 2023 on December 15, 2023, and since early ownership I have experienced persistent jerking/clunking while slowing to a stop, harsh downshifts, hesitation during braking, and rough transitions between electric and engine power. The issue was first documented around 5,744 miles and continued through approximately six to eight repair/work orders, where dealer... Read more

Incident date: May 16, 2026

The contact owns a 2019 Mazda CX-5. The contact stated while driving at an undisclosed speed, the instrument panel independently switched between features. The contact stated that the failure was persistent. The vehicle was taken to the dealer, however the vehicle was not diagnosed. The contact was requested to pay a diagnostic fee, the contact declined. In addition, the contact was informed that ... Read more

Incident date: Apr 1, 2026

We received the notice about this recall in October 2025, more than six months ago. In our estimation, this far exceeds the reasonable amount of time that should be allotted to a company before a fix needs to be available and completed. This is a serious safety issue, and we have almost been in accidents because of the lack of camera. Dealerships have brushed us off when we asked about the sta... Read more

Incident date: May 18, 2026

Incident date: May 11, 2026

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the power train independently downshifted. The contact stated that the power train warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with metal shavings in the oil pan and a failed transmission. The contact was informed that the transmission needed to be replaced. The v... Read more

Incident date: May 18, 2026

The contact owns a 2025 Ford F-150 The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was contacted and then the vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made awa... Read more

Incident date: May 18, 2026

the car has two issues. brake issue (gas pedal is soft and sinks) and engine power ( gas pedal is soft and not responsive) Brakes are soft and spongy some times and sometimes hard. even you push the brake pedal twice or three time it takes long distance to stop. some times the brake looks good but for short period of time. the brakes inconsistent. I took to the dealer where I bought it hey refuse ... Read more

Incident date: May 1, 2026

While driving at low speed performing a turn in a residential area, the vehicle suddenly displayed a “Steering Assist Fault” warning message and the steering wheel became completely locked with essentially no movement possible. I attempted to turn the wheel with extreme force but it would barely move, creating a serious safety hazard. I was fortunately driving slowly at the time. If this had o... Read more

Incident date: May 15, 2026

P0128 code produced when scanned. Cooling fans on high. No ac. Steering Assist Warning. Had to replace the thermostat. ECM also replaced and caused the tire pressure sensors to fail and had to replace the tire sensors. There is a recall on models 2021 to 2025 but none on the 2020 for the thermostat. I have paid $3500.00 to have my vehicle fixed.

Incident date: May 1, 2026

The vehicle’s driver monitoring / Forward Attention Warning system repeatedly gives false inattentive-driver warnings during normal highway driving, even when I am actively watching the road and driving normally. The system does not appear to function reliably with ordinary sunglasses and common driving conditions. The issue happens frequently when wearing sunglasses. The system incorrectly det... Read more

Incident date: May 1, 2026

This is the most recent time that the automatic brake on my car kicked in for no reason. It has happened several times and I have made Acura aware of it, but this is the first time it has almost caused an accident because the car behind me almost rear-ended me. A Similar incident happened last year and I brought it in and they did nothing since they could not replicate it. I let the dealership kn... Read more

Incident date: May 6, 2026

At roughly 90,000 miles the forward multipurpose camera has an internal failure and a lot of my safety features no longer work, such as Road departure mitigation, Auto high beams, Lane keeping assist, collision avoidance, and adaptive cruise control. This is a very common problem amongst these vehicles and honda should be responsible in fixing them.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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