Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 250,088 complaints for CHEVROLET
Incident date: Feb 1, 2026
The door locking mechanism on the front driver and passenger side door fails to operate. When attempting to lock vehicle the front doors will make a sound attempting to lock but does successfully lock the doors. Safety is put at risk because anyone can enter the vehicle without a key at any time. Problem has not been inspected by manufacturer or independent service advisor. Has not been insp... Read more
Incident date: Mar 5, 2026
Found transmission fluid burnt. Found harsh 7-8 downshift and delayed engagement in various gear ranges. Suspect front support is broken causing damage to a/b clutchpacks. Internal fault. Overhaul required. Found transfer case has failed internally also. Recommend replacing transfer case at same time.
Incident date: Mar 5, 2026
The part on my truck in question is the "OEM Actuator Manifold Runner", or "ISV Actuator", or "Swirl Valve Actuator". I've seen the part called several things online. My mechanic and dealerships I've visited with tell me this part is on major back order and 300+ individuals nationwide are also waiting on the part. I'm told there is no open recall for this part. My truck is currently not safe t... Read more
Incident date: Jun 15, 2025
Hello, I has problems driving my car like by brakes braking out of nowhere. There was even a couple times I felt like the car swerved, even though I did not do anything to the steering wheel. Then I found out I had a recall that said not to drive the car because it was dangerous so I parked it in my driveway and I have not driven it for many months as I’ve been getting rental cars. Eventually, I... Read more
Incident date: Jun 15, 2025
NOTES FROM SERVICE TO MY CX90 MAZDA FROM HILEY MAZDA OF HUNTSVILLE 256-578-1915 During my last oil change with Maza on Nov. 12, 1pm the dealership noticed my windshield wiper fluid leaking into the radiator. They had to order a new radiator and repair this problem. They gave me a loaner CX90 for a week until a new radiator and parts arrived. On Dec 03 new radiator came in and my Mazda dealersh... Read more
Incident date: Jun 15, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving approximately 65 MPH, the vehicle stalled. The vehicle was pulled over to the side of the road, shifted into neutral(N), and restarted the vehicle. The message "See Owner’s Manual" was displayed, and the transmission warning light illuminated. Additionally, the transmission skipped from fourth gear, slammed into tenth gear... Read more
Incident date: Feb 27, 2026
The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started shaking violently. The check engine warning light came on, and the vehicle lost motive power and stalled. The contact used a scanner to identify an error code. The contact was able to restart the vehicle and drove to the residence while driving 20 MPH with the vehicle shaking a... Read more
Incident date: Feb 28, 2026
I am reporting a safety concern involving my 2018 Honda CR-V. Vehicle history reports indicate that the VIN had a prior theft record before I purchased the vehicle. This information was not disclosed to me at the time of sale. After purchasing the vehicle, it became the target of multiple theft attempts. During one incident in November 2025, I was violently assaulted during an attempted carjacking... Read more
1 injured
Incident date: Feb 28, 2026
The Active Grille Shutter (AGS) system on my vehicle suffered an internal mechanical failure (fault codes 138206 and 138224). These shutters are a critical part of the engine cooling system. Failure of the AGS to operate correctly leads to immediate engine overheating risks, potential sudden loss of power (Limp Mode) in high-speed traffic, and thermal damage to engine components, posing a severe s... Read more
Incident date: Feb 28, 2026
The contact owns a 2021 Toyota Corolla. The contact stated that while driving at 20 MPH, the clutch pedal failed to function as intended. The clutch pedal was stuck, and the contact was unable to shift gear. The contact forced the clutch back into neutral while holding the clutch pedal. Once the clutch pedal was released, the vehicle went into LIMP Mode and traveled down to the floorboard. The con... Read more
Incident date: Feb 16, 2026
When making a right turn from a complete stop, the vehicle intermittently exhibits noticeable hesitation and reduced acceleration compared to normal straight-line launches. This has occurred approximately 5–6 times. The delay in power delivery creates an unsafe condition when merging from on-ramps into higher-speed traffic, as the vehicle does not accelerate as expected. This mismatch between e... Read more
Incident date: Mar 16, 2024
My Tesla Model 3 was brought to Tesla Princeton Service Center on February 27, 2025 for a 12V battery replacement. During the service visit, Tesla also replaced the rear glass, citing the rear defroster as the root cause of the battery drain — a repair that was added without prior discussion and increased the total invoice from an original estimate of $180 to a final charge of $1,730. Upon picki... Read more
CHEVROLET
SILVERADO 1500
(2022) — VISIBILITY
Mar 5, 2026
Incident date: Feb 27, 2026
The contact owns a 2020 Acura RDX. The contact stated that after entering the vehicle and pressing the engine start button, there was an abnormal sound coming from the vehicle. Immediately following the sound, the rear window shattered without impact. The vehicle was taken to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,055.
Incident date: Mar 4, 2026
The Break booster has failed or started since the break fluid is leaking inside the cab. And other trucks from the same year as my truck did have a recall for the break master cylinder failing. My breaks could potentially go out fully and I wont be able to stop. My problem has been confirmed by my independent service center. And also there's alot of other people having the same issue online. Sinc... Read more
Incident date: Mar 4, 2026
Experienced loss of electric power steering while driving at 60 MPH on interstate. Had 6 passengers in vehicle at the time and could have crashed if another vehicle was in other lane next to us during steering loss. Steering available for inspection. Have taken vehicle to dealer to fix issue. They diagnosed and replaced Negative and Positive wiring harness to battery; however, vehicle steering... Read more
Incident date: Feb 20, 2026
On multiple occasions my vehicle (2019 equinox LT) that I bought just over 30 days ago has falsely activated the forward collision feature and slammed on its own brakes followed by “service ESC” and “service brake assist” with traction control lights and stability control lights illuminating. Dealership has confirmed that 4 computer modules are out of date on programming/updates. This is a... Read more
Incident date: Feb 20, 2026
The contact owns a 1999 Infiniti Q45. While the vehicle was parked, the contact became aware that the driver's seat belt strap was shredding. The vehicle was taken to the dealer at the manufacturer's request. The contact was informed that the seat belt strap needed to be replaced and that the part was ordered. The vehicle was not repaired. The manufacturer was made aware of the failure and a case ... Read more
Incident date: Feb 20, 2026
Automatic 6 speed transmission has down shifted to 1st gear 3 times this week while traveling 30 to 40mph locking the rear wheels and red lining the motor in traffic.
CHEVROLET
SILVERADO 3500
(2019) — STRUCTURE:BODY
Mar 5, 2026
Incident date: Feb 15, 2026
This windshield should be recalled this is the second time a rock cracked it. I have only had the car 9 months.
Incident date: Jul 1, 2024
In several separate unreplicable instances, the vehicle has turned off while driving, once on the highway, once on my street, once turning across heavy traffic, and others. I've almost died a couple times and I've taken it to the dealership several times, they have Not been able to find anything wrong with it and have been unable to replicate the issue. The engine has been replaced, and it was ha... Read more
Incident date: Jul 1, 2024
The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagno... Read more
Incident date: Jul 1, 2024
The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagno... Read more
CHEVROLET
SILVERADO 1500
(2019) — ENGINE
Mar 5, 2026
Incident date: Feb 28, 2026
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 60 MPH, the vehicle suddenly jolted, lost power, and went into LIMP Mode, almost causing a rear-end crash. The message "Service Electronic Throttle Control" was displayed. The vehicle was pulled over to the shoulder and inspected, but no cause was immediately determined. The vehicle was driven to the r... Read more
Incident date: Feb 6, 2026
am writing again regarding serious safety concerns with my Chevrolet Equinox EV RS. This is my fourth attempt to contact Chevrolet, as my previous emails have not received a response. These issues present a significant safety risk and require immediate attention.The problems I am experiencing include: Unintended lane movement: The vehicle shifts into another lane without any steering input from me... Read more
Incident date: Feb 6, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more
Incident date: Feb 6, 2026
On highway taking an exit. The brake pedal sank and did not engage at normal pressure, I had to push the brake all the way down for it to engage. Concurrently the steering wheel locked up where I could not turn the wheel at all. I drove straight through the exit ramp to the entrance ramp, luckily no one was entering the highway at the same time. I very well could have hurt some one else or myself... Read more
Incident date: Aug 4, 2023
Puttering can be heard. Manifold has been replaced already. Reverberation through steering wheel and pedal can be felt when idling. Car has shuddered when driving 40+ in the past but dealership downplayed any possible issues. There is an issue with something in this vehicle whether it's the torque converter or another part up or downstream.
Incident date: Mar 4, 2026
Puttering can be heard. Manifold has been replaced already. Reverberation through steering wheel and pedal can be felt when idling. Car has shuddered when driving 40+ in the past but dealership downplayed any possible issues. There is an issue with something in this vehicle whether it's the torque converter or another part up or downstream.
Incident date: Mar 4, 2026
Intake lifters seizing and or rockers needle bearings failing resulting in camshaft lope damage
Incident date: Mar 4, 2026
I am reporting a premature engine failure on my 2019 Mazda CX-5 with approximately 55,000 miles. The vehicle developed a significant engine oil leak that was diagnosed by a repair facility as a casting failure in the cylinder head behind the timing cover. Due to the location of the leak and the nature of the defect, the entire cylinder head assembly had to be replaced. The total repair cost was $... Read more
Incident date: Jan 9, 2026
After I bought from personal owner feb. 3rd 2025 I drove 50 miles and overheated before I made it home . The check engine light came on it showed up as a bank 1 bank 3 misfire also camshaft position sensor so I replaced these things and it still was losing coolant oil is just fine. Every time I would drive it it would still overheat I would keep putting more antifreeze in to make it home. It star... Read more
Incident date: Feb 22, 2026
I was driving down a 25mph road and my car completely stopped. I shut my car off and it had trouble starting. When it would start it would go a couple hundred feet and stop. Took it to the shop and the transmission line was broken. The entire transmission needed replace because of one thing going bad. 4.5k repair bill
Incident date: Mar 1, 2026
I am reporting a water intrusion issue involving the rear hatch area of my 2018 Volkswagen Golf GTI Autobahn. Water leaks into the vehicle through the hatch wiring boot area and travels into the interior of the car, causing the headliner to become saturated with water. During periods of rain or after washing the vehicle, water enters near the rubber hatch wiring boots and leaks into the interior ... Read more
CHEVROLET
SILVERADO 1500
(2022) — SERVICE BRAKES
Mar 4, 2026
Incident date: Feb 20, 2026
I have had to put a new engine in my 2019 ford ecosport 3 times due to the open recall on the vehicle. It is currently at the ford dealership due to coolant leaking into the head gasket. The problems with the vehicle have been confirmed by the dealers. And no there were ZERO warnings or signs before the vehicle completely failed on us on the highway the first time. Then the same issue happened yet... Read more
CHEVROLET
SILVERADO 1500
(2021) — POWER TRAIN
Mar 4, 2026
Incident date: Mar 4, 2026
When driving the vehicle on I-94 near Taylor, MI, 2 codes popped up on my dashboard cluster: 1) Transmission System Problem 2) Blind Spot Info System Problem When diagnosing this at a local auto stores & the Honda dealer itself, a stored code of DTC P0741 Torque Converter Clutch Circuit Performance or Stuck OFF is listed. Honda has identified a problem with this under Service Bulletin 23-078, bu... Read more
CHEVROLET
SILVERADO 1500
(2022) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 4, 2026
Incident date: Feb 16, 2026
Giving an error of reverse assist and not available when starting truck and when placing truck in reverse. Have look up to seen if included in the recall that was issued 6 days ago. Have called dealership to confirm that not part of recall. The message just showed up last night. This truck should be included in the recall
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
Mar 4, 2026
Incident date: Feb 16, 2026
Giving an error of reverse assist and not available when starting truck and when placing truck in reverse. Have look up to seen if included in the recall that was issued 6 days ago. Have called dealership to confirm that not part of recall. The message just showed up last night. This truck should be included in the recall
Incident date: Mar 4, 2026
Just out of warranty passenger headlight is making a humming noise. Many other owners are having same malfunctions. Cost to replace at dealership is around $2,000.00. LED headlight has a cooling fan that is failing. Many have been replaced under warranty. Mine started just outside of the warranty mileage. It’s a known issue that should have a recall issued.
Incident date: Jul 15, 2024
The backup camera in our 2019 GMC Terrain stopped working one day - has blue screen and says Service Rear Vision System - so we’ve been driving a year with no backup camera. The dealership wants almost $1000 to fix this issue. And this issue seems to be very common in 2018-2020 Terrains. We bought the vehicle in December 2023
Incident date: Dec 14, 2025
The fuel injectors are failing, the vehicle smells of gasoline fumes in the cabin if the vehicle and we are now getting check engine lights due to emissions which I contribute to the failing fuel injectors which have been under recall for quite some time now and Ford does not seem to want to fix this issue. They can only tell us they do not have a fix yet at this time. My understanding this is a v... Read more
CHEVROLET
SILVERADO 1500
(2022) — UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Feb 26, 2026
My 2024 Ford Mustang has been experiencing a serious mechanical issue that the manufacturer has been unable to repair. The vehicle has been at the dealership for an extended period because a defective component cannot be replaced. Ford acknowledged that the required part has not yet been manufactured. The vehicle has remained unresolved for over five months. This creates a potential safety concern... Read more
CHEVROLET
SILVERADO 1500
(2024) — ENGINE AND ENGINE COOLING
Mar 4, 2026
Incident date: Feb 27, 2026
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle shut off while driving on a ramp, and the vehicle coasted to the side of the road. The vehicle lost automotive power and stalled in a high-traffic area, creating a safety risk. The vehicle was towed to an independent mechanic, where it was diagnosed, and the vehicle was associated with NHTS... Read more
CHEVROLET
SILVERADO 1500
(2019) — STEERING
Mar 4, 2026
Incident date: Feb 23, 2026
The power steering goes out at times. When I start up or when I am driving my steering will get harder and I get a power steering warning on the dash. If I shut the car off, sometimes it goes away but most of the time it does not.
Incident date: Feb 26, 2026
When vehicle is subject to hot climates, the media hub will cease to work removing access to phone navigation programs. This can happen mid-drive and cause un-needed distraction. This issue has been ongoing and has been reported to the dealership. The media hub has been replaced also, but the issue continues to happen.
CHEVROLET
SILVERADO 2500
(2024) — ELECTRICAL SYSTEM
Mar 4, 2026
Incident date: Feb 27, 2026
The above checked AND Visibility Wiper and Auto Emergency Braking lights come on occasionally for no reason while driving The touchscreen can get very hot and go blank at times The Electric battery is not able to be utilized in cold or hot outdoor temperatures The heating system on highest temp occasionally blows cool air -not warm/hot The engine light came on last week and the electrical power... Read more
Incident date: Feb 4, 2026
Moisture in the air has corroded the wiring harness and connections to the Rack and Pinion causing the power steering to freak out and jerk the sheen all over the place and then cut out while driving.
Incident date: Dec 4, 2025
Signs of arcing on high voltage charge port. The issue was first identified and reported to an authorized Mercedes-Benz dealership (Pleasanton, CA) at approximately 41,000 miles. Despite the safety implications, the dealership chose not to perform a repair has denied warranty coverage, claiming Electrify America charging station for the caused.
CHEVROLET
SILVERADO 2500
(2019) — BACK OVER PREVENTION
Mar 4, 2026
Incident date: Jan 5, 2026
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera d... Read more
CHEVROLET
SILVERADO 1500
(2025) — EXTERIOR LIGHTING
Mar 4, 2026
Incident date: Dec 23, 2025
The contact owns a 2023 Ford F-150. The contact stated that while driving approximately 50 MPH and hauling a trailer, the rear brake lights failed to illuminate. There were several messages displayed related to the trailer connection and brake lights. The contact stated that while driving at an undisclosed speed, the trailer was difficult to control, and the display screen inside the vehicle was f... Read more