Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: May 29, 2026

Transmission failure vehicle when pulling into traffic/or road while up shifting the trans would have harsh shift and would slip as if not in gear the engine would rev rpm’s and slam hard into gear usually 2nd gear through 7th gear. Sometimes while driving say going downhill the transmission would down shifting from 10th gear to 8th gear hard, sometime it would down shift on the display to first... Read more

Incident date: Jun 4, 2026

This vehicle stalls while on the road and it also stops driving, and the vehicle remains stationary. It's random and I never know when it will happen. There was a recall issued for this very problem in 2019. When I type in Mt Vin # it says no recalls on this vehicle. I feel this vehicle meets the same safety issues as the recall. I've contacted Chrysler with no progress.

Incident date: Jun 4, 2026

Unknown, vehicle was purchased from Insurance Auto Auctions with minor front collision damage that occurred in the State of Georgia. Suspension damage was not revealed until vehicle was delivered by a transporter to my home. Upon inspection of the vehicle it was determined that the McPherson shock absorber was defective and broke in 2 pieces causing the release of the spring tension. The Nissan ma... Read more

Incident date: Jun 4, 2026

While parked in my residential garage with the engine shut off and car door closed, the vehicle suffered an un-commanded rollaway incident due to a suspected defect in the electronic parking brake or automatic-park transmission software. The vehicle was completely stopped, the driver exited the vehicle and the driver's door was closed. Moments later, the vehicle shifted out of its parked state or... Read more

Crash

Incident date: May 14, 2026

I discovered significant fraying and tearing of the harness webbing on an Evenflo Revolve360 Extend Revere child restraint seat during routine inspection. The damage is located on the harness strap near the seat pan opening where the harness passes through the restraint system. The damaged seat and harness are available for inspection. The seat was purchased new in April 2023 and has been used on... Read more

Incident date: Dec 5, 2024

My car had around 52,930 miles on it when the transmission suddenly went out and left me stranded in [XXX]. I always took my car to the North Hollywood Toyota dealership regularly, twice a year since I bought the car for regular service maintenance. When I was quoted nearly $7,000 to replace the transmission, I sold the car. Why would a 2018 Japanese car with such low mileage and in great conditi... Read more

Incident date: Dec 5, 2024

The vehicle’s secondary Autopilot Processor / car computer is internally faulted and stuck in a continuous wake/shutdown loop. This causes severe standby battery drain (~20 miles of range lost per day while parked) and completely prevents all over-the-air software updates - including federally mandated safety recall remedies. On April 4, 2024, Tesla Service diagnosed the fault and linked it to ... Read more

Incident date: May 31, 2026

Severe, life-threatening autonomous safety system and powertrain failures in a 2023 Mercedes-Benz EQE SUV. The vehicle exhibits sudden, violent unintended acceleration, unprovoked emergency braking, and steering lockups. On multiple occasions, including at 75 MPH on the freeway and 45 MPH on city streets, the vehicle abruptly applies maximum braking force down to a near-stop without driver input o... Read more

Incident date: Apr 1, 2025

Driving at 70 mph on interstate, driver adjusted hands on steering wheel and accidently pulled both paddles, shifting car into neutral. Fortunately, there was little traffic, and the driver was able to move to the side of the interstate, out the car into park and shift back to drive. This was highly dangerous. Losing control of the vehicle while traveling at 70 miles an hour could have resulted ... Read more

Incident date: Jun 4, 2026

1. Driving Conditions & Baseline State I was operating my new 2026 Porsche Cayenne (current mileage approx. 717 miles) at highway speeds inside a tunnel near LAX. The vehicle was functioning normally under normal driving conditions until the incident occurred suddenly and without any prior warning signs. 2. Onset of Failure & Dashboard Alerts - While maintaining speed, the vehicle suffered an im... Read more

Incident date: Jun 4, 2026

Incident date: Mar 1, 2025

The backup camera does not work properly as delivered from the dealership. The problem is intermittent, hard to reproduce reliably and is occurring on a brand new unit. The vehicle is very large with huge blind spots and poses a risk to others when reversing.

Incident date: Mar 1, 2025

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available for the recall repair. The contact stated that the vehicle was used to transport children, and the unrepaired recall was a s... Read more

Incident date: Mar 1, 2025

I recently purchased a 2020 Hyundai Tucson with a Nu 2.0 GDI engine. Shortly after purchase the engine completely failed and requires full replacement. When taken to a Hyundai dealership, they pulled an internal STUI report showing A95 branding, meaning Hyundai had previously denied warranty coverage blaming the prior owner for outside influence. This A95 designation does not appear on any consume... Read more

Incident date: Apr 10, 2026

I was driving normally, having started my car after leaving a store at the time, while backing up, I received an ad (depicted below) for the SiriusXM limited time offer. This advertisement completely blocked the entirety of the infotainment system, disabling the navigation components completely, disabling my ability to use the backup camera, and did not alert while backing up, nearly causing a ser... Read more

Incident date: Apr 10, 2026

Honda has made it extremely easy for thieves to steal the front radar sensor on all 2024 CR-V models. Mine was recently stolen, and there is currently no approved protection or deterrent offered by Honda to prevent this. Even after replacing it, the risk of it being stolen again remains very high. As a result, losing this sensor completely disables key Honda Sensing safety features, making the veh... Read more

Incident date: May 27, 2026

Incident date: Jun 4, 2026

I was told there was a known issue with the electrical system with the front bumper harness and wiring harness need to be replaced due to water damage & Vehicle's horn keeps on going out and has to be replace

Incident date: Mar 12, 2026

Hi, my name is [XXX], i bought used Hyndai Santafe sport 2017 from dealership in 2020. It had around 47,000 Miles on it, intitially it was running fine but after driving 2 years i discovered that engine is burning oil and after the oil change right after 1000 miles i had to add a quart of oil and it was like every two weeks. I had many srevices from dealership and other auto mechanic stores but it... Read more

Incident date: May 28, 2026

I was driving down a 35mph road, the car in front of me slowed down, I was about 2 car lengths behind it. No notice, no warning, my Odyssey SLAMMED on the brakes and brought me to an abrupt stop with no notice and no need. Everything in the van flew forward and in the floor. Luckily there was no one directly behind me. It gives me serious whiplash when this happens and it is uncalled for, the ... Read more

Incident date: Mar 30, 2026

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving approximately 25 MPH, the vehicle stalled in the middle of the roadway an dfailed to restart. The contact stated that there was smoke coming from the engine bay. There was not warning light illuminated. The vehicle was towed to AAMCO Transmissions, where it was diagnosed that the water pump housing had split in half. The... Read more

Incident date: May 26, 2026

The instrument cluster display went dark and has not been able to display any information such as speed in miles per hour, fuel gauge, and other important information needed to maintain safe driving.

Incident date: May 26, 2026

Daytime Running Light (DRL) failure on the passenger side. First noticed light does not work on 6/3/2026. An estimate for an independent repair garage is ±$2300.

Incident date: Jun 3, 2026

I am filing this complaint regarding a persistent low beam headlight failure on my 2016 Kia Rio that has not been resolved after a paid repair at an authorized Kia dealership. The low beam headlights on my vehicle stopped functioning. I brought the vehicle to Car Pros Kia in [XXX] for diagnosis and repair on XXX.. The dealership diagnosed the issue as a faulty Body Control Module (BCM) and replac... Read more

Incident date: May 1, 2026

The contact owns a 2014 Nissan Pathfinder. The contact stated while accelerating from a complete stop, the vehicle hesitated and shuddered. The contact stated that the failure persisted while driving. An unknown warning light was illuminated. The vehicle was driven to the residence. The vehicle was towed to a transmission specialist, where it was diagnosed with an unknown transmission failure. The... Read more

Incident date: Jun 4, 2026

On June 3, 2026 at approximately 3:48 PM, I was operating my 2025 Ford F-150 Lightning Flash in front of my home. The vehicle was at a stop or near-stop. I shifted the vehicle into Reverse, and it rapidly accelerated unexpectedly while in one-pedal driving mode. I then attempted to shift the vehicle into Park to stop it. The vehicle then stopped abruptly and surged forward, ultimately crashing int... Read more

Crash 1 injured

Incident date: Jun 4, 2026

On the evening of June 3, 2026, while driving on the I-575 Express Lanes in Cobb County, Georgia, the vehicle’s autopilot/driver assistance system malfunctioned and steered the vehicle into the express lane boom barrier. The boom bar struck the windshield, causing catastrophic windshield failure with glass imploding into the cabin. Glass shards covered the driver’s seat, floor, and dashboard. ... Read more

Crash 1 injured

Incident date: Nov 1, 2025

The contact owns a 2022 Ford Bronco Sport.The contact received a recall notification, NHTSA Campaign Number: 25V467000 9 Fuel System, Gasoline) hoever the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. In addition, the contact stated that the recall was initiated a year ago, and the parts were still unavailable. The manufacturer was not ... Read more

Incident date: Nov 1, 2025

Odometer Fraud. The contact purchased a 2017 Ram 1500. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The contact called the dealer but there was no response due to the location being bankrupt. At the time of purchase, the vehicle mileage was 120,000. A Carfax report was obtained. it was discovered that the mileage was 140,000.There was no other agency conta... Read more

Incident date: May 31, 2026

The contact owns a 2011 Nissan Juke. The contact received notice of NHTSA Campaign Number: 18V156000 (Fuel System, Gasoline). The contact stated that on several occasions while driving up hills, mostly at approximately 30 MPH, the vehicle jerked and lost power. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The contact stated that ... Read more

Incident date: Jun 3, 2026

The info screen, Instrument cluster and backup camera are very dark, it's so dark you can't see the fuel level and engine temperature level, if I switch the headlamp switch to off the screen gets brighter in auto mode its dark, lately it's been flickering and going bright to dark. been to dealer 2x they say," no updates available, no stored codes, lights operating as designed no issues found'. I ... Read more

Incident date: May 25, 2026

Incident date: May 30, 2026

At around 7k miles while driving the brakes and steering suddenly stopped working and all warning lights came on including check engine light. The dealership said it was the main brain and the fixed it. Then last Thursday night while driving on the highway my brakes stopped working suddenly and all warning lights came on again. It is at the dealership now and they are now saying the problem is ... Read more

Incident date: May 28, 2026

The passenger seat occupancy sensor goes off intermittently, causing an extremely distracting seatbelt alarm in the vehicle during operation. This has occurred to me while driving on a highway; I deeply lost focus on controlling the vehicle as the alarm started suddenly, I shoved the one water bottle off the seat to no avail, and I had to reach way over to plug the seatbelt in to silence it. In ot... Read more

Incident date: May 28, 2026

The 2019 Volkswagen Final Edition SE Beetle’s rear trunk latch/lock will fail and not open from the outside with the car unlocked and using the key fob due to it being jammed closed. In an emergency situation, there’s no manual way to open the rear hatch, and there are no visible markings showing where the override is to be or what to do to open it up from the inside in an emergency. Further... Read more

Incident date: May 28, 2026

The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.

Incident date: Jun 3, 2026

My breaks do not work in reverse. Pump valve seems to be bad

Incident date: May 28, 2026

When I bought the car it stuttered it ended up being the clutch then my transmission went out The bolt in my engine mount broke and my engine was basically on the ground

Incident date: May 28, 2026

When I bought the car it stuttered it ended up being the clutch then my transmission went out The bolt in my engine mount broke and my engine was basically on the ground

Incident date: May 28, 2026

A major engineering and material design failure occurred involving internal fluid containment seals, resulting in a severe electrical safety hazard. Pressurized engine coolant breached an internal component seal and began migrating internally directly through the vehicle's engine wiring harness via capillary/siphoning action. The fluid used the sealed wiring loom as a literal pipeline, traveling ... Read more

Incident date: May 29, 2026

On [XXX] at around [XXX] I was driving my daughter to her dentist appointment on the [XXX] . I was on a phone call with my wife and suddenly the rear driver side windshield explodes with a loud pop. I was driving 55mph, scared, confused, and nearly crashed my vehicle. I got off the freeway and took photos of the window. The break in the window is unique as the 4 corners of glass are broken along w... Read more

Incident date: Jun 1, 2026

Lost power to transmission at 36k miles. Transmission replaced by GM. Currently, the vehicle lost transmission power while driving and had to be towed to dealership. Notified that the transmission needs replaced again

Incident date: May 30, 2026

No incidents yet. My review camera doesn’t work at all.

Incident date: Oct 24, 2025

My 2021 Toyota Sienna Hybrid has an intermittent and dangerous brake failure where the brakes suddenly release pressure during normal braking. When slowing down—especially at lower speeds or approaching a stop—the brake pedal briefly loses resistance and the vehicle surges forward as if the brakes let go. I must immediately re‑apply hard pedal pressure to avoid rolling into traffic or anothe... Read more

Incident date: Oct 24, 2025

I took my outlander in on May 6 2026 for routine oil change , tire rotation, basic multi inspection to bruce walters service (same company i bought it from new 15 months ago). Inspection was flawless with green light on tires, brakes, the works. It had approx 24k miles on it. When I left the dealer that day I noticed A LOT of roaring, slight vibration, worse when I cut wheel left. I called them a... Read more

Incident date: Oct 24, 2025

The contact owns a 2017 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that the spark plugs needed replaced. The spark plugs were replaced by an independent mechanic, but the failure recurred. The vehicle was taken back to the independent mechanic, who retrieved diagn... Read more

Incident date: May 15, 2026

Initial Breakdown: July 2024, my 2021 Kia Soul (under 40,000 miles) idled roughly and stalled while in motion. It restarted, but as a precaution, I towed it to Kia Greenbrier Chesapeake while it was operable. After diagnostics, the vehicle would no longer start. Warranty Denial: The dealer blamed engine sludge from two missed oil changes in 2022 and quoted $10,000 for a new engine. In August 2024... Read more

Incident date: Jun 2, 2026

I submitted an issue last week for the vehicle putting itself in park while driving and loss of brakes while driving. I brought the car to an authorized dealer and they told me they fixed the issue. It is now happening again. This is a major safety concern!

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog