Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Mar 16, 2026

Tailgate unexpectedly opened when driving. Switch on and off when parked and drained battery

Incident date: Jun 17, 2020

The contact owns a 2019 Chevrolet Traverse. The contact stated that while parking the vehicle, the gear shifter failed to shift into park. The gear shifter was shifted back and forth for approximately 20 to 30 minutes before eventually shifting into park(P) as intended. The shift to park(P) warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and repaired; how... Read more

Incident date: Feb 27, 2026

The rear tailgate started opening when I opened my doors and also when driving down the road. I would pull up and tail gate was wide open. I was okay but thankfully nothing in the back came out and hit vehicles behind me. No warning lights and anything. Dealership said it’s a faulty tailgate switch. Which 800,000 vehicles were recalled but not mine. Even though it’s the same year as the recall... Read more

Incident date: Apr 29, 2023

The contact owned a 2007 Chevrolet Cobalt. The contact stated that while the son was driving at approximately 52 MPH, the vehicle crashed head-on into a second vehicle. During the crash, no air bags had deployed, and the driver sustained fatal injuries. Also, during the crash, the ignition key broke off inside the ignition switch, and the vehicle was destroyed. A police report was taken at the sce... Read more

Crash 1 deaths

Incident date: Mar 3, 2026

Windshield making creaking noises. Windshield has split down the middle and now continuing off to the side. Dealership states no know recalls and refusal to fix it. No rocks have been hit. Damage is directly down center and all the way to the top.

Incident date: Mar 11, 2026

The transmission died on my 2.7L Turbo Max engine in my 2022 Silverado. The "D" was flashing and giving no acceleration when pressing on the gas. The vehicle was also hard to shift. From my understanding the 2.7L turbo max is the only engine in this time frame that hasn't been re-called due to transmission issues.

Incident date: Jan 21, 2026

This is a supplemental update to complaint #XXX filed February 7, 2026, regarding my 2020 Chevrolet Silverado 3500HD Diesel (VIN: [XXX] ). The vehicle experienced a sudden and complete loss of propulsion on January 21, 2026, consistent with the defect mechanism described in Recall 24V797. Recall software was installed May 27, 2025. Failure occurred eight months later with no warning. GM's response... Read more

Incident date: Feb 9, 2026

The exhaust system on my 2018 Chevrolet Traverse has failed due to cracking in the exhaust pipe and/or muffler assembly. This appears to be consistent with known issues in similar model years where exhaust pipe brackets separate and cause cracks or holes in the exhaust system. The failure has resulted in excessive exhaust noise and potential exhaust leakage. The dealership has confirmed the issue... Read more

Incident date: Dec 20, 2025

My vehicle is listed as not being affected by any current recalls. When I purchased my vehicle in December 2025, it did not have an Owner's Manual in the glovebox, which I found concerning. Why do I not qualify to receive something as important as the owner's manual under that current recall regarding that safety issue?

Incident date: Mar 16, 2026

The rear window in my 2021 Silverado 2500 leaks when it rains, water is getting in the carpet/seats creating a bad odor and mold. The dealership will not assist in fixing this known issue.

Incident date: Mar 16, 2026

Just took my car to the Chevy dealership today and had them go over the car because I keep getting the message steering assist has been reduced and the fan is constantly running at the highest speed and it also makes it where I can not use the a/c or heat in the car! I don’t know the code off hand but it has something to do with the cam shaft and the thermostat for the antifreeze! From what Chev... Read more

Incident date: Mar 16, 2026

Engine failure on March 8, 2026. 2024 Sierra Denali 1500 VIN [XXX] Prior to this incident, the vehicle was taken to the same dealer due to the safety recall. The engine was inspected on November 12, 2025, and I was told that it "passed," with the remedy being a change in oil viscosity. I was driving on March 8, 2026, when I heard some odd noises (clanking and knocking). Shortly thereafter... Read more

Incident date: Nov 1, 2025

On 10/29/25 I brought the vehicle in to Richard Lucas Chevrolet due to the alert from my insurance co that there was a recall with parking brake system. The dealership checked the car and told me they had to order the part that was needed due to the recall. Prior I also made the dealer aware that the car had recently stalled on me in the middle of the street, I was told by the dealership that this... Read more

Crash 1 injured

Incident date: Nov 1, 2025

Crash 1 injured

Incident date: Nov 1, 2025

My car was t-boned on the driver side and no airbags deployed. The outer door and window exploded with the force. We were also hit from behind

Crash 2 injured

Incident date: May 30, 2025

The Transmission jumps into 1St gear when spot at a traffic light or when parking.Back seat gap and Forward Collision Warning not functioning.

Incident date: May 30, 2025

The Transmission jumps into 1St gear when spot at a traffic light or when parking.Back seat gap and Forward Collision Warning not functioning.

Incident date: May 30, 2025

My 2017 Nissan Sentra is experiencing CVT transmission problems. The vehicle hesitates when accelerating, slips between gears, and sometimes loses power while driving. This creates a dangerous situation when entering traffic or driving at highway speeds. I contacted Nissan Consumer Affairs, but they stated there was nothing they could do because the vehicle is slightly over the 84,000-mile extend... Read more

Incident date: Jan 2, 2026

The contact owns a 2017 GMC Acadia. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly lost motive power before slamming into gear. Additionally, the vehicle vibrated abnormally while changing gear. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manu... Read more

Incident date: Aug 23, 2025

Giving code 23v214000 fuel pump recall code. Fuel pump went out

Incident date: Mar 16, 2026

Vibration that they said they diagnosed was not fixed per company policy they said they cannot fix it which would mean my vehicle is still unsafe at highway speeds the issue occurs after 70 mph on march 4th 2026 when rescheduling for the same issue I received this message. From a Tesla rep that they did everything they can

Incident date: Dec 3, 2025

My transmission is slipping / hesitating / delay shifting. I have always had it serviced on time and taken very good care of it. I even went and had the fluid flushed & refreshed and it is still happening. It makes driving unpredictable and makes me feel extremely unsafe in my car. There aren’t any lights on, on my dashboard. It has not been inspected by the manufacturer, police, or insuranc... Read more

Incident date: Jan 22, 2026

There have been 2 safety recalls and i find that unacceptable for my family. What are my options for a buy back?

Incident date: Oct 30, 2025

Unknown. This was a certified preowned vehicle that was purchased on December 18, 2024. We have had NUMEROUS issues with the car since purchase but the most concerning has been the door actuators. The front door actuators on both sides failed in less than a year from date of purchase. I was told by the dealership where it was repaired that this was a common problem and to expect the rear ones t... Read more

Incident date: Oct 30, 2025

Battery Management System completely exhausting the 12V battery resulting in the car acting as if it has no power. When this happens, you can't unlock the door or open the trunk. On two separate occasions, I have encountered a complete loss of power in my Sonata Hybrid, preventing me from unlocking the trunk or doors upon returning from extended trips. The first incident occurred after a ten-day... Read more

Incident date: Feb 21, 2026

This incident is related to the ARB7/24V-732 recall, first communicated to me in November, 2024 and again in July, 2025. The July, 2025 letter states that software would be installed in the vehicle to test the health of my vehicle's battery, at a Porsche Center. I believe that this was actually performed over-the-air at my home. It's my guess that because the software was installed over-the-air,... Read more

Incident date: Mar 13, 2026

The 2nd and 3rd row power-folding seats in my 2026 Hyundai Palisade do not detect the presence of a person or object when automatically folding. The seats continue to fold even if someone is sitting on the seat, creating a serious entrapment and injury risk and even death, especially for children. I reported this safety concern multiple times to the selling dealer (Hyundai of Kirkland), but they ... Read more

Incident date: Mar 16, 2026

The contact owns a 2017 Ford F-250. The contact stated that while driving approximately 70-75 MPH, the vehicle drove over a bump in the roadway, and the front end of the vehicle started bouncing. The contact pulled over to the side of the road and then continued driving 45 MPH with no further issues. The dealer and the manufacturer were not contacted. The vehicle was not yet diagnosed or repaired.... Read more

Incident date: Mar 3, 2025

The contact owns a 2018 Ford Expedition. The contact stated that while driving at 45 MPH, another vehicle drove through a stop sign, causing the contact to T-bone the other vehicle, causing damage to the front end of the vehicle. The contact stated that no air bags did not deploy in his vehicle. The contact stated that he sustained whiplash to the neck and upper back. No medical attention was requ... Read more

Crash 1 injured

Incident date: Mar 16, 2026

This concerns my 2025 Subaru Outback Touring XT- with a turbo charges engine and standardd CVT transmission. When I get to street speed and brake to slow down, as the car slows and the tach decreases to 1000 rpm +/- a bit, the car shows an obvious power surge that can be felt through the accelerator and brake pedal and can be clearly seen on the tach as a jump to about 1100 rpm + . I had the fi... Read more

Incident date: Mar 5, 2026

In my car there is an electrical issue with the radio. Sometimes when I’m backing up and using the camera the lane assistance doesn’t work properly which can cause someone to back into things if they are using it. Also another issue it has is when I’m driving the entire radio and dashboard flicks and the screen goes out which is dangerous when driving because now I’m not sure what my speed... Read more

Incident date: Mar 11, 2026

At approximately 46,000 miles our 2018 Ford Escape experienced coolant intrusion in cylinders 2 and 3. The car has the 2.0 Liter EcoBoost engine. The car was out of warranty, requiring us to pay for the majority of the nearly $9,000 engine replacement. Additionally, we did not have the use of the car for over three months. We found that this a common problem with these engines throughout the For... Read more

Incident date: Mar 8, 2026

The vehicle developed an exhaust leak caused by both weld points on the front exhaust pipe breaking. A dealership inspected the vehicle and confirmed that the exhaust welds had failed, creating a hole in the exhaust pipe and triggering a P0420 catalyst efficiency code. The failure occurred at approximately 31,500 miles. The exhaust leak caused increased exhaust noise and emissions warning codes. ... Read more

Incident date: Mar 16, 2026

On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a cemented planter border, and coming to rest in the adjacent parking stall. Fortunately, the other vehicle w... Read more

Crash

Incident date: Mar 16, 2026

Crash

Incident date: Mar 16, 2026

My 2024 Chevrolet Silverado 2500HD Bison ZR2 (VIN [XXX] ) suddenly lost all power steering, acceleration, and propulsion while driving my children to school at approximately 8:00 AM on March 16, 2026. The truck came to a complete stop with no warning lights or prior indication. This matches the exact ‘critical issue with the engine and transmission system’ alert I received from OnStar Advanced... Read more

Incident date: Mar 16, 2026

Vehicle been in the shop 3 times. [XXX] suspension light repeat come on. Working with warranty company. Light came on again 3 more times after Vehicle left the shop INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Mar 16, 2026

My vehicle is affected ny the ejection mitigation recall. I have small children who sit in my third row of which hyundai corporate advised is not safe. Hyundai has no foreseeable mitigation for this and is leaving me with an unusable third row resulting in a huge issue with transporting my family. I am also pregnant. After 4 weeks of back and forth with hyundai they have refused to buy back my veh... Read more

Incident date: Mar 1, 2026

The contact owns a 2020 Acura MDX. The contact stated that while attempting to leave a parking lot, the contact was unable to shift the vehicle to drive (D). The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The conta... Read more

Incident date: Mar 14, 2026

Transmission Control Valve Body (Recall #N242454440) Your truck is part of the massive recall issued late last year (expanded in February 2026) regarding the 10-speed Allison transmission. The Problem: Internal wear in the valve body causes a drop in pressure, which can cause the rear wheels to lock up suddenly while you're driving. Multiple occurrences. It has been taken to the shop for t... Read more

Incident date: Mar 14, 2026

No incident has happened yet, my complaint it that there is a safety recall that can affect the rear brake lines on my vehicle, and if the fail it could cause an accident. This vehicle is 9 years old and there still is no solution available from the manufacturer!!! This certainly doesn't seem like a timely way to address a brake related safety recall.

Incident date: Mar 14, 2026

My 2016 Ram 1500 (4th‑gen) has a severely rusted and failed front fuel tank strap bracket, causing the tank to sag. This matches the defect described in Recall U04 / NHTSA 18V‑160 for 2009–2012 Ram 1500 trucks, but my VIN is not included. I believe the same safety defect affects ALL rust belt 4th‑gen Ram 1500s and request that NHTSA investigate expanding the recall’s model‑year coverag... Read more

Incident date: Mar 6, 2026

Odometer Fraud. The contact attempted to purchase a 2020 GMC Sierra 1500. The contact discovered a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 75,000. At the time of registration, the Carfax Report indicated that the mileage was 175,000.

Incident date: Mar 13, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle started shaking abnormally. The Service Electronic Stability Control (ESC) warning light, Parking Brake warning light, a wrench warning symbol, and the check engine warning light were illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was... Read more

Incident date: Mar 13, 2026

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more

Incident date: Mar 13, 2026

Incident date: Mar 11, 2026

The vehicle went into low power mode and said to pull over. As soon as that message appeared the next warning appeared and said to shift to neutral and pull over immediately and attempt to restart. The vehicle immediately shut off after second warning before having time to pull over from first message. I was able to pull most of the way off the road as the vehicle had shut off there was no power ... Read more

Incident date: Feb 4, 2026

This vehicle qualified for the Volkswagen Emissions Recall, yet from the start of the recall through 2018 settlement lawsuit dates , no correspondence was sent (by Porsche nor VW). According to all recall regulations, my vehicle should have among the ‘recall’ with the 85K plus others, yet no correspondence was sent (by Porsche nor VW) & now the local Porsche dealership is denying in, Accordin... Read more

Incident date: Jan 1, 2026

No sensor in the back of the sliding rear doors. Door was being closed and 2 year old’s hand was caught and stuck in the back when the door completely closed

1 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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