Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jun 22, 2026

On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On J... Read more

Incident date: Jun 22, 2026

Vacuum pump failure causing hard brake pedal which made near to impossible to brake safely and properly that lead to timing chain issues

Incident date: Jun 19, 2026

BELIEVE CAMERA SENSOR IN WINDSHIELD OR BEHIND HONDA EMBLEM CAUSING ISSUES WITH 2019 EX-L MODEL/ CAR WILL POP UP 8 DIFFERENT CODES ENDING WITH "TRANSMISSION SYSTEM PROBLEM" MAKING VEHICLE UNABLE TO OPERATE. IN ADDITION TO TRANSMISSION PROBLEM, IT ALSO TURNS OFF ALL SAFETY FEATURES IN VEHICLE. I HAVE HAD NUMEROUS PEOPLE COMPLAIN ABOUT THIS PROBLEM AS WELL. CAN WE PLEASE GET THIS RECALLED AND FIXED?... Read more

Incident date: Jun 19, 2026

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced repeated electrical, ignition, and safety‑system malfunctions, including failure to start, intermittent power loss, stalling, battery failure, and irregular electronic behavior. Multiple components appeared affected, including the ignition system, battery/charging system... Read more

Incident date: Jun 19, 2026

Incident date: Aug 9, 2023

Brake system malfunctioned during commute. Safety was put as risk because no warning lights or recall/notice of failure were communicated. The brakes did not stop the car. The car is currently in the shop (Ford dealer) where it was shared that the rear brake hose is split. This is was the unsolved recall is associated with the car. However Ford Motors did not warn me that the brakes were having is... Read more

Incident date: Aug 9, 2023

2019 Hyundai Sonata Sport. (Original owner). Problem: Transmission. [XXX] (9,912 miles). Lack of power, vehicle did not move when trying to merge onto freeway. Very unsafe. Also, hesitation and jerking. [XXX] (10,619 miles). Lack of power, hesitation, jerking. Hyundai tech performed TSB, TCU updates, ECU update for knock sensor performance, reset engine & transmission updates. [XXX] (41,332 mile... Read more

Incident date: Jun 20, 2026

2026 Subaru Trailseeker, purchased new May 19, 2026. The 12V auxiliary battery failed completely after 3 days parked on June 17, 2026. Traction battery was at 65% charge at time of failure. All vehicle systems were unresponsive. Couldn't open doors, do anything. When the 12V drains fully on this platform, the wheels lock and the vehicle cannot be moved by a standard tow truck, creating a stranding... Read more

Incident date: Jun 20, 2026

The assisted steering function has on multiple occasions failed to activate when vehicle is turned on. It will reset if vehicle is left off, then will randomly fail to activate again. Dash warns you that it has not activated and the car becomes extremely difficult to steer. Manufacturer stated steering rack likely needs replaced but wait time to get an appointment to inspect was over 2 weeks. ... Read more

Incident date: May 17, 2026

The contact owns a 2016 Honda Accord. The contact stated that while driving at an undisclosed speed, there was a static sound coming from the radio while the radio was on or off. There were no warning lights illuminated. The contact stated that the dealer was contacted about the failure, and the vehicle was waiting to be diagnosed. The failure was a recurring failure. The manufacturer was not made... Read more

Incident date: Mar 11, 2026

2026 Mercedes-Benz GLE 580 | ~2,800 miles | Mercedes-Benz of McKinney, McKinney, TX | No warning lamps preceded any failure. ISSUE 1 — Instrument cluster blacks out while driving The speedometer and tachometer display goes completely black without warning at normal road speeds. The only remedy is stopping, shutting off the engine, waiting 10 minutes, and rebooting. Loss of speed and warning ind... Read more

Incident date: Jun 1, 2026

I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop ... Read more

Incident date: Jun 1, 2026

Frequently and randomly I get errors on my dash for the front collision sensor and slippery roads warning. This seems to occur for no reason as all while I am driving. When this happens my RPM's drop and my car will stall at red lights or stop signs. In a few instances, my car has refused to accelerate because it believes the car is obstructed. This has put me at risk of getting rear ended on nume... Read more

Incident date: May 29, 2026

Due to go to dealership to inspect steering wheel

Incident date: May 1, 2026

Category: Water intrusion / structural defect VIN: [XXX] Date of incident: [XXX] Description: Water leaking into passenger footwell from under dashboard during rain on a brand new vehicle with 779 miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: May 1, 2026

Low oil sensor continues to light up and says i am low on oil. Found out that my oil pump was the main cause of the issue. At this time I have to have the oil pump replaced. It was also determined there have been numerous reports regarding oil pump failure in the 2020 BMW x7 due to an internal plastic part.

Incident date: May 1, 2026

The contact owns an Evenflo Car Seat, Model Type: Evenflo Gold Revolve360 Extend, Manufactured Date: January 14, 2025, installed in a 2017 GMC Acadia. The contact stated that the 360-degree rotating car seat failed to lock securely into position while the child was seated in the car seat. While attempting to position the car seat in the forward-facing setting, the rotational shell failed to engage... Read more

Incident date: Jun 1, 2026

1. What component failed, and is it available for inspection? The Integrated Charging Control Unit (ICCU) failed. The vehicle is currently at the dealer's service center, so the failed component is available for inspection upon request. 2. How was your safety or others' safety put at risk? After parking and re-entering the vehicle following a grocery stop, the vehicle displayed "Check Vehicle E... Read more

Incident date: Jun 22, 2022

Subject: Tesla HW2 FSD – Advertised Safety/Autonomy Features Not Provided Description: I am reporting an issue regarding my 2020 Tesla Model 3 equipped with Hardware 2 (HW2) and Full Self-Driving (FSD) package. Although the vehicle is listed and sold as “FSD capable,” Tesla has stopped providing FSD software updates for HW2 vehicles. My vehicle is stuck on FSD version 12.6.4 and cannot rece... Read more

Incident date: Jun 2, 2026

While navigating the highly dangerous downhill descent of the Tejon Pass, LEBEC, CA , the vehicle experienced a complete throttle disengagement. The accelerator pedal became entirely unresponsive, leaving the vehicle without power on a steep, high-speed highway descent. I was traveling with my young daughter inside the vehicle. Due to the sudden loss of propulsion, I was forced to make an emergenc... Read more

Incident date: Jun 15, 2026

The rear coil spring on the passenger side detached from the vehicle. The problem was confirmed by a repair shop. There was no warning whatsoever.

Incident date: Jun 15, 2026

My vehicle engine failed on the interstate after getting KDS update on my vehicle and it is covered Kia Corporate and the franchise dealer are actively claiming they 'cannot share or access' the vehicle's electronic diagnostic data, despite the mandatory use of the connected Kia KDS tool, in an apparent attempt to obscure a documented safety defect and deny a class-action lifetime engine warranty.... Read more

Incident date: Jun 18, 2026

When I am backing , my card comes to a complete stop, like I hit wall . There is nothing behind my car. It like you ran into a brick wall. This has happened several times

Incident date: Jun 18, 2026

When I am backing , my card comes to a complete stop, like I hit wall . There is nothing behind my car. It like you ran into a brick wall. This has happened several times

Incident date: Jun 18, 2026

I purchased this vehicle pre-owned approximately two years ago and have since developed concerns about its reliability, particularly related to the electrical and hybrid systems. In hindsight, I suspect these issues may be part of the reason the original owner traded it in to a CarMax dealer. Shortly after purchasing the vehicle, I began experiencing recurring problems with the 12V battery, inclu... Read more

Incident date: Jun 14, 2026

Odometer Fraud. The contact purchased a 2008 Toyota Tundra. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 171,000. The contact stated that after reviewing the Carfax report, it was discovered that the mileage was 240,000.

Incident date: Mar 10, 2026

I own a 2021 Toyota Highlander with approximately 127k miles. The vehicle has developed a noticeable whining/whirring noise during acceleration. The noise appears to originate from the drivetrain/transmission area and has become increasingly noticeable over time. The condition occurs every-time during acceleration and is present under normal driving conditions. I am concerned that this may indica... Read more

Incident date: Mar 10, 2026

Incident date: Jun 20, 2026

The contact owns a 2025 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 26V201000 (Air Bags). Upon starting the vehicle, the air bag warning light was illuminated. The local dealer was contacted and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and declined a buyback due to the vehicle not qualifyi... Read more

Incident date: Jun 1, 2026

The wiper has stopped working. The part number, LJ6Z17508J, is listed under NHTSA bulletin 26V117, but Ford claims that the vehicle is not covered under the recall. Please expand the safety recall to include this VIN number. This is a dangerous situation!

Incident date: Jun 21, 2026

The rear brakes on my 2022 Nissan pathfinder are having unusual fast deterioration. I purchased the car at 13,000 miles and had to replace the rear brakes at 25,000 miles and now once again I am having to replace the rear brakes again at 52,000. This seems very odd since the front brakes have not needed replacement yet. I also have been advised to replace the rear calipers which are also very earl... Read more

Incident date: Jun 21, 2026

The contact's son owns a 2014 Dodge Dart. The contact stated that the transmission was stuck in reverse(R) while the gear shifter was in park(P). The contact manually shifted the cable shifter out of park(P) from under the hood. There was no warning light illuminated. The contact stated that the shifter cable was damaged. The contact received notification of NHTSA Campaign Number: 25V674000 (Power... Read more

Incident date: Jun 21, 2026

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 40 MPH, the front passenger’s side head restraint unexpectedly deployed and struck the front seat passenger in the back of the head. There was no crash or impact at the time of the failure. There was no warning light illuminated. The contact stated that the passenger had a prior surgery involving the neck ... Read more

Incident date: May 22, 2025

The instrument cluster intermittently goes completely black while driving, causing loss of the speedometer, warning lights, and gear indicator. The failure occurs randomly, including while the vehicle is in motion. The symptoms match the known 2026 Hyundai instrument‑cluster recall, but my VIN is not currently included.

Incident date: May 25, 2026

The tailgate of this vehicle opened by itself while driving and pulling a trailer. The key fob was stored safely in the cup holder of the vehicle. When I attempted to back the trailer into a driveway, the open tailgate was caught between the vehicle and the trailer, causing serious damage to the tailgate as well as the trailer that was being towed. If items that were stored in the bed of the vehi... Read more

Incident date: May 25, 2026

While turning (right hand turn) slowly into parking space, vehicle engine unexpectedly reved and accelerated causing vehicle to jump curb and strike fixed object (tree). Foot was not/not on the accelerator but rather on brake yet acceleration was so rapid vehicle could not be stopped prior to striking curb and fixed object. Filing HHTSA report due to research indicating similar incidents of unan... Read more

Crash

Incident date: May 24, 2026

Vehicle airbags did not deploy when hitting a solid concrete wall at 50 mph after hydroplaning. Impact was front bumper.

Crash

Incident date: Jun 21, 2026

I have videos of these two incidents and others that I could not upload. While driving on the PA Turnpike at 4:25PM on 5/22/26 75 mph my accelerator pedal stopped responding, my front collision warning light, engine, EPB, and numerous other lights came on across my dashboard despite there being no contact with any object and my speed rapidly dropped. The front camera came on as if there was an obj... Read more

Incident date: Jun 21, 2026

I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local dr... Read more

Incident date: Jun 17, 2026

While heading west on interstate after a Drs. Appointment my wife was driving our 2021 Nissan Altima when suddenly there was a loss of power to the engine as if the engine was overheating or had loss of fuel or only able to slowly exit the freeway to a safe place and call a tow truck, after 1 1/2 days of diagnosing and testing. I was able to drive the vehicle with no issues for approximately 4000 ... Read more

Incident date: May 13, 2026

I was driving at 35 mph speed on a straight road and the car automatically activated emergency steering and pushed towards right I had to jerk the steering towards left to prevent any accidents. No adverse event occurred however this was unnerving experience.

Incident date: May 13, 2026

Sudden and total loss of Electronic Power Steering (EPS) while driving. The EPS light came on and the steering wheel became too heavy to safely steer, creating an immediate crash hazard. The dealer found diagnostic trouble code 34-05.

Incident date: May 13, 2026

While accelerating to merge into traffic and make a left turn, the vehicle briefly hesitated, which has occurred previously. After completing the turn and straightening the vehicle, I fully released the accelerator pedal, but the vehicle continued accelerating and maintaining speed without accelerator input from me. The vehicle appeared to maintain approximately 54 mph in a 45-mph zone while I wa... Read more

Incident date: Jun 18, 2026

Power train the engine roars up and drops jarring you back and forth second car within a yr first blew up brand new both and Hyundia and dealership blew me off

Incident date: Jun 18, 2026

Power train the engine roars up and drops jarring you back and forth second car within a yr first blew up brand new both and Hyundia and dealership blew me off

Incident date: Jun 18, 2026

Power train the engine roars up and drops jarring you back and forth second car within a yr first blew up brand new both and Hyundia and dealership blew me off

Incident date: Jun 11, 2026

Backup camera stopped working and displays a blue screen stating “service backup camera.” This was an issue when the vehicle was under 3 year manufacturer bumper to bumper warranty and was fixed by dealer at no cost. Now this same issue has occurred again approximately 3-4 years later. I thought at first this was an issue specific to my vehicle but now after doing research I see this is an iss... Read more

Incident date: Jun 11, 2026

Toyota South Atlanta in Morrow, Georgia, released my vehicle after a factory warranty repair for transmission failure. However, they failed to properly complete or verify the repair. The dashboard is now throwing critical error codes stating 'A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected' and 'A malfunction in the VSC, TRAC, or hill-st... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog