Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jun 23, 2026

The windshield washer system on this 2026 Honda CR-V Hybrid Sport-L does not function as designed. The washer fluid is released from the wiper-mounted nozzles only when the wiper blade reaches the near-vertical (upright) position, rather than distributing fluid across the windshield during the full wiper stroke. As a result, the majority of the fluid is dispersed laterally onto the driver-side and... Read more

Incident date: Jun 23, 2026

The contact owns a 2007 Toyota Sienna. While the contact’s wife was pulling into the parking space, the transmission shifter was shifted into park(P), and the vehicle suddenly rolled forward approximately four feet. The parking brake was activated, preventing the vehicle from crashing into a parked vehicle. The vehicle was towed to the residence. While examining the vehicle, the contact determin... Read more

Incident date: Jun 1, 2026

While driving on the highway on three separate occasions the blind spot warning will pop up and show as inoperative, next the active break assist warning flashes as inoperative, and then the entire vehicle shows as inoperative and loses all acceleration and breaks down. This has happened three times. Stayed over night at the dealership they “drove it for 70 miles” it didn’t happen to them. T... Read more

Incident date: Mar 12, 2026

Capless fuel filler nozzle defect. Filler cap comes lose and engine light comes on. You can smell gas vapors in the car

Incident date: Mar 12, 2026

The vehicle's front windshield glass failed catastrophically from minimal, routine roadway debris on two separate occasions within a single week.While driving at normal highway speeds, a microscopic stone or pebble impacted the windshield. Instead of causing a minor, isolated cosmetic chip, the acoustic laminated glass immediately developed an expansive linear stress fracture that rapidly spread a... Read more

Incident date: Mar 12, 2026

My 2019 Honda Clarity has had a hybrid battery failure that triggers “Check Engine” and “Power System” warnings, making the vehicle unsafe and unreliable to drive. I brought the car to Norm Reeves Honda Cerritos on 12/29/2025, and the battery—still under warranty—has been on backorder for over 6 months with no repair completed. The dealer repeatedly requested new diagnostic readings bu... Read more

Incident date: Jun 24, 2026

I am adding a major update to my safety recall complaint because this dealership just tried to pull an illegal financial ambush on me.After my 2019 Focus started stalling out on the highway right after they did Recall 18V735, I brought it back. I explicitly told them in writing on our text thread: 'I do not authorize any standard diagnostic fees, parts, or repair charges.' I just wanted them to sh... Read more

Incident date: May 15, 2026

I was parked in front of my townhouse I have a witness who saw me at a stop. Next thing I know car accelerates and hits my townhouse. I did not accelerate I was not speeding and I have a witness who saw me stopped

Crash

Incident date: Apr 12, 2026

Driving on the freeway at 70mph, vehicle lost power and slowed down with no warning. Gas pedal unresponsive. Received message on screen to start vehicle. was able to swerve to shoulder lane out of oncoming traffic's way just in time for it to come to a full stop and never start again. When attempted to start vehicle again, it was completely unresponsive. Had to call for police escort since car... Read more

Incident date: May 1, 2026

The contact owns a 2025 Hyundai Tucson. The contact stated that while reversing, the vehicle reversed 6-inches, and the Forward Collision Avoidance system erroneously engaged because there were two bikes mounted on the rear of the vehicle. The contact stated that the failure had been recurring consistently, requiring the driver to deactivate the Forward Collision Avoidance feature while reversing ... Read more

Incident date: Jun 4, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Service 4WD” was displayed. While driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate in 2WD. The local dealer was contacted, and the vehicle was diagnosed with PTU failure. The vehicle was not repaired due to the parts being on back order. The contact associated the failure with NHT... Read more

Incident date: Jun 4, 2026

I have not even 1000 miles on my new Tonale and my infotainment shuts down due to excessive heat. Service was authorized to install a new one and the same thing is happening. No back up camera, navigation or infotainment screen . It says too hot and shuts down. I am in Miami and I have virtually no system as it is not functioning. It's burning to the touch. I am offered no assistance and am to... Read more

Incident date: Jun 4, 2026

Incident date: Jun 20, 2026

This is a Ford Palladium Van, year 2024, the secondary alternator charging circuit that Thor has installed has a lot of problems. Specifically, the alternator from Balmar fails and you cannot charge lithium batteries while the van is in motion. The whole point of the secondary alternator is to charge these batteries while in motion. Its a safety issue when traveling with children or pets becaus... Read more

Incident date: Mar 25, 2026

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was intermittent, however the failure was persistent during the winter months. The dealer was made aware of the failure, and the contact was informed that parts... Read more

Incident date: Apr 10, 2026

The contact's mother owned a 2017 Kia Sportage. The contact stated that while her brother was driving at an undisclosed speed, the vehicle lost motive power. The contact's brother parked the vehicle, rolled down the window, and became aware that there was smoke coming from under the hood before the vehicle caught on fire. The contact's brother exited the vehicle and ran away from the vehicle. The ... Read more

Fire 1 injured

Incident date: Apr 10, 2026

Fire 1 injured

Incident date: May 19, 2026

Randomly but frequently, my car would turn off when coming to a stop and with the auto shut off - but the full car would turn off and to move, I would need to press the ignition to turn back on and drive. This even occurred while accelerating onto a highway. I took this to the shop and after 6 months of back and forth and paying for fuel injectors they 'repaired' it. Now, my car felt heavy with t... Read more

Incident date: Jun 12, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that the vehicle made an abnormal sound while driving. Upon taking the vehicle to an independent mechanic for an oil change, it was discovered that there were metal shavings inside the engine oil. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced, and the contact was ... Read more

Incident date: May 9, 2026

Was driving when power saver mode came on then died on the road. Charged the battery and it died 1 minute later checked the voltage and it appears the pump voltage regulator stopped working

Incident date: Jun 24, 2026

VIN # [XXX] Ford Customer Service Current Case Number: [XXX] Integrated Trailer Module Failure after recall completion. NHTSA Campaign ID Recall # 26C10 was completed at Coconut Point Ford in Florida on 3/26/2026. This recall identified that when towing a trailer, the integrated Trailer Module may lose communication with the trailer possibly causing a loss of brake and turn signal lights or a lo... Read more

Incident date: Jun 23, 2026

Lateral arms needed replaced at 60,000 miles causing shaking, accelerated wear on tires, increasing misalignment.

Incident date: Jun 7, 2026

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the rear end of the vehicle was shaking abnormally, and the rear end of the vehicle was uncontrollable. The vehicle was taken to an independent mechanic, where it was diagnosed with two fractured bolts on the rear passenger’s side wheel. The contact was informed that the two bolts needed to be r... Read more

Incident date: Jun 23, 2026

Transmission is failing. Up shifting it misses gears and slams into random gears. It has sent me off the road buy at 50 mph in 7th gear it randomly shifts to first gear locks the rear tires up and spins the truck out. The problem can be reproduced anytime you start driving the truck after its been off for a while. But that doesn't mean it can't start up at any time. no warning light. problem star... Read more

Incident date: May 9, 2026

Our 2016 Acura MDX SH-AWD has the exact same engine problem/damage caused by the Connecting Rod Bearing recall. Our vehicle displayed the exact symptoms described by countless other MDX owners including owners who have vehicles both on & not included on the current recall list.

Incident date: Jun 23, 2026

Engine seized middle of road had to coast off into a safe spot to park

Incident date: Jun 20, 2026

A fatal crash occurred involving a 2023 Tesla Model 3. The vehicle departed the roadway, impacted a guardrail, struck a utility pole on the driver’s side, rolled down an embankment, and came to rest upright. The crash resulted in catastrophic intrusion into the driver’s compartment and a fatal injury to the driver. I am requesting that NHTSA investigate the crashworthiness and occupant protec... Read more

Crash Fire 1 deaths

Incident date: Jun 2, 2026

Crash Fire 1 deaths

Incident date: Aug 1, 2023

This happens often. On a trip to Florida of 1200 miles, it happened 12 times each way. After being slowed in the right lane by a car in front driving slower tan my set cruise speed, I signal and move to an empty (in front of me) left lane. Instead of accelerating to resume my set cruise speed, the car decelerates abruptly by as much as 10 mph. If a car is following me and most logically is expecti... Read more

Incident date: Jun 12, 2026

In January my parents Tesla in self driving mode drove them straight through a building. The breaks didn't deploy, the airbags didn't deploy and the steering wheel was shaking and unresponsive. Thankfully no one was seriously injured. That said, there was a lot of physical damage to the restaurant/building and the car was completely totaled. We are certain that there were catastrophic failures wi... Read more

Crash 1 injured

Incident date: Jun 19, 2026

This vehicles top portion of grill trim is starting to come loose, as this is a safety concern while on the highway, I had another vehicle that the trim flew off completely, (same year and model) while i was on the highway. This could hit another vehicle if this happens, or god forbid a person who happens to be on a sidewalk. I looked into this and found that there is a recall for the same issue o... Read more

Incident date: Jun 19, 2026

The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle continued to move forward. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the valve body and torque converter needed to be replaced. The dealer informe... Read more

Incident date: Jun 23, 2026

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle drove abnormally rough, and the vehicle seemed as if it was going to stall. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brakes and check engine warning lights were illuminated. The vehicle was driven to the residence. The ve... Read more

Incident date: May 27, 2026

Sunroof leaks into cabin and there is no known solution for this model year 2023 BMW X5. It is my understanding that model years 2020-2023 all have this issue and a class action lawsuit is being reviewed. BMW has also issued a TSIB but there is no known recall. They will replace the seals under warranty but that is only a 2-3 year solution and will need to be redone.

Incident date: May 27, 2026

The contact owns a 2023 Ram 1500. The contact stated that while pulling out of a parking spot, the steering wheel was turned and the front ball joints snapped. The contact stated that the driver’s side ball joint side snapped, and the passenger’s side ball joint was bent under the pressure. Due to the failure, the control arms were severely damaged, and the front driver’s side axle was rippe... Read more

Incident date: Jun 21, 2026

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more

Incident date: Jun 21, 2026

The contact owns a 2025 Tesla Cybertruck. The contact stated that while pulling into a charging station with the self-driving system activated, the vehicle stopped in front of the payment pole; however, the vehicle inadvertently accelerated through the barrier gate arm, and the arm was fractured. The barrier scratched the passenger’s side bumper. A police report was not filed. There were no inju... Read more

Incident date: May 5, 2026

The contact owns a 2018 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was water in the rear hatch which caused several electrical failures. The dealer informed the contact that the electrical co... Read more

Incident date: May 26, 2026

All warning lights began flashing after a SRS recall fix at Honda of Joliet, Illinois. Dealer wanted to do a in depth vehicle scan for $279. I brought it to an independent care repair shop where they did the scan for $199. They found engine damage per attached report. My vehicle’s VIN was not included in the initial recall for the same problem for the same vehicle, year, and engine type. Contact... Read more

Incident date: Jun 23, 2026

The contact owns a 2025 Audi A5. The contact stated that while driving approximately 45-50 MPH, the vehicle suddenly decelerated without warning to approximately 20 MPH. The contact activated the hazard lights and safely maneuvered the vehicle onto the shoulder of the roadway. The vehicle remained stopped for approximately five minutes before restarting the vehicle. After restarting the vehicle, t... Read more

Incident date: Jun 23, 2026

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while in reverse(R), the rearview camera was inoperable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The contact stated tha... Read more

Incident date: May 20, 2026

The vehicle experiences a constant cooling system failure that appears to be related to the thermostat. Beginning at approximately 40,000 miles, the engine cooling fan started running continuously at high speed whenever the vehicle is operating. At the same time, the air conditioning stopped functioning properly and the vehicle began displaying a warning message indicating that steering assist is ... Read more

Incident date: May 20, 2026

The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Park(P), Reverse(R), and Drive(D) and gears 1-6 lights were consistently flashing. The ... Read more

Incident date: Mar 2, 2026

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving 20 miles away after an hour, the vehicle lost power steering and power braking functionality, and the transmission unexpectedly downshifted to a lower gear. The vehicle was turned off. The check engine warning light was illuminated. The vehicle was towed to the residence. The local dealer was not contacted. The vehicle wa... Read more

Incident date: Mar 2, 2026

I have taken my car to the shop for constant transmission clunking, loss of power, random shifting causing a safety issue. It is currently in the shop for the 6th time at 69k I bought it new and have taken it in 5 other times for the same or similar issues with the transmission.

Incident date: Oct 24, 2025

Was driving my truck and would randomly lose power steering while driving. When the power steering cut out it would jerk the steering wheel to the left a little bit and if I pulled over and turned the key off and turned it back on, it would reset and start working until it happened again, which could be five minutes later or 20 minutes later. It would cut out at any given time. I am the second own... Read more

Incident date: Jan 3, 2023

While traveling on the highway the car began to lose speed rapidly until coming to a complete stop, no warning lights were present prior.

Incident date: Jan 3, 2023

The contact owns a 2021 Mazda CX-5. The contact stated that while driving 70 MPH on the interstate and changing lanes, the blind spot warning light was inoperable. The contact stated that the blind spot indicator then became operable. An independent mechanic was notified of the failure and stated that the repair was not covered. The local dealer was contacted, where a prior unknown diagnostic test... Read more

Incident date: Jun 22, 2026

Federal Safety Recall Fraud and Vehicle Endangerment Report Vehicle: 2022 Hyundai Elantra Blue Hybrid | Involved Dealerships: Earnhardt Hyundai North Scottsdale & Larry H. Miller Hyundai Peoria This complaint documents severe federal safety recall fraud and mechanical endangerment by authorized manufacturer franchise dealerships. In April 2025, Earnhardt Hyundai took physical possession of my ve... Read more

Incident date: Jun 22, 2026

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog