Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jun 27, 2026

The tail lights keep going out on both sides. The tail light harness does not fit the female adapter properly. You have to hold it pushed in to get the light to come on but when you let go it turns back off. I have already replaced the sockets with Mopar OEM parts and am still having the problem. After researching I found that this is a common issue with this vehicle. It is a safety concern becaus... Read more

Incident date: Jul 1, 2026

I had the recall number 05s28 repaired at high desert ford on July sixth as a part of a California safety inspection to register my vehicle. Per ford they are done however they refuse to update the system which holds my vehicle unable to be registered even after the services were rendered and complete. Multiple attempts to trendy have failed any results thus ford is holding my vehicle hostage from... Read more

Incident date: Jul 16, 2026

Rear cross member broke due to corrosion breaking off lateral arm from driver side of cross member, I may add the front crossmember was repaired due to recall for extreme corrosion not too long ago, as I research this problem I uncover many owners of this vehicle having the same issue in the northeast,even with much lower mileage.mazda should be held accountable.$3,926.62 for part alone on Mazda p... Read more

Incident date: Jul 16, 2026

Blind spot forward collision detection lane departure warning rear cross traffic warning

Incident date: Jul 16, 2026

Blind spot forward collision detection lane departure warning rear cross traffic warning

Incident date: Mar 9, 2026

The defect involves the outside side mirrors and the reverse-tilt function. When the vehicle is shifted into Reverse, a mirror normally tilts downward as designed. However, after shifting back into Drive or Park, the mirror intermittently fails to return to its previously stored driving position. Sometimes it returns correctly, sometimes it returns only partway, and sometimes it does not return at... Read more

Incident date: Jun 17, 2026

Two simultaenous problems happened: 1) loud clunking/thudding during low-speed turn. 2) Clunking/knocking/rattling noise from suspensions when going through uneven grounds. This both things happened before 20,000 miles. Had AWD coupling and rear differential unit replaced under warranty regarding problem 1). Had rear shocks replaced under warranty regarding problem 2). Found there has bben TSB i... Read more

Incident date: Jun 17, 2026

Incident date: Jul 6, 2026

I wrote Audi to request escalation of an unresolved issue involving my 2018 Audi Q5, related to Safety Recall 90S9 (NHTSA Campaign 21V947000) for the gateway control module. Summary of the issue: My vehicle recently experienced a complete gateway control module failure due to water intrusion. I lost steering and brake assist warnings while driving, and the vehicle would not restart after being pu... Read more

Incident date: Jul 16, 2026

WHEN I STARTED MY 2019 HONDA PILOT TOURING CAR ON 7/13/26 MORNING, WHERE THE SCREEN WHERE THE SPEED USUALLY SHOWS SHOWED AMBER COLORED WARNINGS FOR HONDA SENSING FEATURES: ACC, LKAS, CMBS, ROAD DEPARTURE MITIGATION SYSTEM, AUTO HIGH BEAM. LKAS, CMBS AND BRAKE SYSTEM AMBER ICONS ARE ON. INFOTAINMENT DISPLAY SHOWS ACC AND CMBS HAS A PROBLEM. I TRIED CLEANING THE WINDSHIELD AND SENSORS IN THE FRONT B... Read more

Incident date: Jul 11, 2026

The contact owns a 2022 Fleetwood Frontier RV. The contact stated that while driving at an undisclosed speed, the passenger’s side window located next to the entry door was loosened and exposed. The window was a single-pane, frameless model measuring approximately 24X12 inches, which opened from the bottom by a cranking mechanism. Although the window was cranked shut, the wind pressure caused th... Read more

Incident date: Jul 1, 2026

While driving my 2018 Toyota Highlander Limited, the check engine light began flashing off and on. I was near an exit and drove off the freeway. I could feel the car (near the gas pedal) start shaking, then the power went down quickly... as I was trying to find a safe place to go. The farther I drove, there was less power until the car was going about 2 miles an hour. The check light continued fla... Read more

Incident date: Jul 15, 2026

Wrangler Trailrunner AT LT275/65R20 were on the truck when I purchased my new 2021 Chevy 2500. I only have 25K miles on it. I was driving on the interstate and the tread came off the tire tore my wheel base apart and damaged back of truck along with scratches on the side by wheel also tore wheel trim off.

Incident date: Jul 15, 2026

ABS failure. Dealers keep stating there are no replacement parts available. Also loss of cruise control. Ram is stalling for time. Time to force the issue. They can get the parts made!

Incident date: Jul 16, 2026

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the back-over prevention camera turned on and off, and occasionally flickered. The failure became worse, and the image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The loc... Read more

Incident date: Jul 12, 2026

Has been in shop since I have owed it replaced axles (rear) rear differential(1 time), and transfer case(3 times) still slipping and dragging at take off and speed over 55 grinding and bumping sounds , mechanics can’t figure it out no lights on dash and diagonist still shows rear differential and transfer case

Incident date: Jul 9, 2026

A crack was found in the frame above the left rear suspension spring hanger for the rear (2nd) axle on my 2024 Grand Design Influence 3803GK 5th wheel RV. This is an ongoing issue with Grand Design and other towable RV Manufacturers, investigation number PE24029. The crack was found and inspected at a manufacturers rally by Service Representatives from Grand Design and Lippert in March of 2026. Li... Read more

Incident date: Jul 9, 2026

Incident date: Nov 7, 2024

Subject: Formal Safety Complaint Regarding Steering Failure – 2017 Hyundai Tucson To Whom It May Concern, I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate a potentially serious safety defect involving the Motor-Driven Power Steering (MDPS) system in my 2017 Hyundai Tucson. I am the second owner of this vehicle. The vehicle curr... Read more

Incident date: Jul 13, 2026

Component: Air Conditioning – A/C Hose Assembly / Refrigerant Discharge Line The air conditioning refrigerant discharge line (A/C hose assembly) appears to have been improperly designed and/or installed during manufacturing. The rubber A/C hose was routed in a manner that caused it to rest against or press against the side of the engine. Over time, the engine heat and constant contact burned a ... Read more

Incident date: Jul 9, 2026

catastrophic internal failure (e.g., connecting rod issue punching the block),

Incident date: Jul 9, 2026

The Body Control Module of my 2018 Accord has failed. At 70,000 miles on my vehicle the door locks began to be unresponsive. At 100,000 Miles all door locks were unresponsive to the door control and fob control. The only way to secure my vehicle is to manually lock all doors and use the key within my fob to unlock the drivers door and then manually unlock all other doors. Ed Martin Honda in Indian... Read more

Incident date: Jul 11, 2026

The forward collision warning is excessively sensitive to vehicles and pedestrians. I've had the alert go off recently for something so simple as pulling into a parking spot. It goes off frequently just driving past pedestrians and throughout what I consider to be normal driving where I am not coming close to a collision with a vehicle. It is very unsettling and startling when the alert goes o... Read more

Incident date: Jul 16, 2026

ABS module has failed and causes traction control and cruise control not to work. Ram says the part is unavailable. The vehicle is unsafe to operate like this.

Incident date: Jul 12, 2026

I bought the 2020 equinox May the 9th 2026 the dealership concealed a lot of things going on this vehicle and I complain to them two days after purchase he told me I was stuck with it in the meanwhile as I drive the vehicle I have had repairs done but it's something going on with the acceleration it accelerates on its own sometimes and slow to pick up speed. The steering seems to get away from me ... Read more

Incident date: Jul 11, 2026

Incident date: May 9, 2026

Headlight reflector assemblies have delaminated causing headlight output to be very dim to the point that driving at night is not safe.

Incident date: May 9, 2026

Driving home from work and I seen the "service brake assist" light popped on. I did not know what that meant, until I tried to slow down around a curve. The brake pedal was extremely firm and mad stopping in time almost impossible. I made it home and looked on internet for answers. I checked the sensors, brake fluid and checked again and no help. I noticed a puddle of oil under the car and checke... Read more

Incident date: May 9, 2026

Headlight tabs break causing housing to rub against body and crack. Additionally it makes headlights move which necessitates constant readjustment.

Incident date: Jun 23, 2026

On XXX I retrieved my 2023 Tesla Model Y (VIN: [XXX]) from Tesla Motors NV, Inc. ([XXX]) after their third attempt to correct a severe panel and component misalignment following a collision repair (Invoice #XXX). The facility replaced major front-end structural components, including the Front Bumper Beam (1687601-00-E), Front Subframe Crush Can (1109193-00-C), and Cast Front Underbody Left Hand Cr... Read more

Crash

Incident date: Jun 28, 2026

This vehicle was inspected by a certified Ford dealership (Premier Ford, Service Advisor: Harry). Ford Motor Company’s Consumer Affairs Department subsequently reviewed the case under Complaint ID: XXX. In their official written response, Ford explicitly admitted the root cause, stating: "the vehicle experienced a failure to the harness for the alternator which melted due to heat from the exhaus... Read more

Incident date: Jul 10, 2026

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the low engine oil pressure warning light illuminated, and the contact stopped driving the vehicle. The vehicle was taken to the dealer, where the engine oil pump, the engine, and the coolant gasket housing were replaced under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the... Read more

Incident date: Jul 10, 2026

My 4wd service light is on and apparently there is a recall on jeep for this. I should have recall I have less than 32000 miles on my vehicle

Incident date: Jul 10, 2026

The contact owns a 2022 Land Rover Defender. The contact stated that while driving 65 MPH, the raised air intake partially detached from the vehicle. The contact believed that the VIN should be included in NHTSA Campaign Number: 24E102000 (Equipment, Structure) after the failure. The dealer was contacted, and the contact was informed that the vehicle could not be repaired under the recall and woul... Read more

Incident date: Jul 11, 2026

Multiple times when stopped at a stop light, the vehicle will stall and die. Car requires restarting ignition to run. A mechanic believes it is the fuel injector system (either defective or worn) that is causing these stall issues. This is a safety problem as I was almost hit several times by other cars on the road.

Incident date: Jul 15, 2026

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 85 MPH, there was an abnormal popping and grinding sound coming from underneath the vehicle. The contact pulled over to the side of the road and became aware that the flex pipe with a part of the catalytic converter attached was touching the ground. The vehicle was towed to a dealer, where it was diagnosed a... Read more

Incident date: Jul 15, 2026

For several months now, car has been misfiring, skipping and going into limp mode. Spark plugs replaced and issue went away for about 2 months. Issue has resurfaced and took it to Honda dealership where I purchased vehicle to run a diagnostic test. Informed to resolve the issue need fuel injectors replacement, spark plug replacements, coolant reservoir is empty and to top it off, need a head gaske... Read more

Incident date: Jun 29, 2026

My vehicle was inspected as part of the 6.2 engine recall and passed. 3 months later the engine stopped. Had to get towed and get a new engine

Incident date: Jun 23, 2023

The rearview is not working consistently and caused me to back into a pole.

Incident date: Jul 14, 2026

The contact owns a 2015 Honda Fit. The contact stated that while driving at an undisclosed speed, the "Check Charging System" warning light illuminated. Additionally, the engine start button intermittently failed to start the vehicle. The vehicle was taken to an independent mechanic and was initially diagnosed with battery failure. However, the failure persisted after the battery was replaced. A d... Read more

Incident date: Jul 14, 2026

The cylinder head on this 2018 Mazda CX-9 (Skyactiv-G 2.5T engine) cracked, allowing engine coolant to leak and intermix with engine oil, causing loss of coolant and catastrophic engine failure. The vehicle became undriveable in the first week of November 2025 at approximately 125,019 miles and has remained inoperable since; it was not in a crash and had to be towed. This matches a known, documen... Read more

Incident date: Jul 2, 2026

My 2023 Prius Prime cannot be charged normally in hot weather without triggering a thermal-protection fault on its high-voltage charging system. Avondale Toyota diagnosed it in writing: "CODE P1CE996 CHARGER COOLING FAN REVOLUTION SENSOR COMPONENT INTERNAL FAILURE. THE ELECTRIC CHARGER ASSEMBLY HAS A INTERNAL OPEN CIRCUIT CAUSING IT TO BE INOP. RECOMMEND REPLACEMENT ADD PN# G9090-47061." Quote: $2... Read more

Incident date: Oct 1, 2025

The vehicle will not start occasionally and states brake issue. The brakes becomes rigid and I'm left stranded until it corrected itself. This is a KNOWN issue, and yet they won't do a recall. It seems like a deceptive practice.

Incident date: Jul 2, 2026

My 2017 Hyundai Santa Fe (VIN: [XXX]) was brought to Herb Chambers Hyundai of [XXX], in December 2023 to address the Underbody Corrosion Recall/Campaign (9A0). The dealer performed the preventative service. However, the remedy completely failed because the frame was already severely structurally compromised by rust. In early 2024, I relocated to [XXX] with the vehicle. Now 2026, The front subframe... Read more

Incident date: May 13, 2026

The vehicle experienced a catastrophic engine compartment fire while safely parked inside an employment parking garage in [XXX] on XXX, at approximately 3:04 PM. I was physically sitting inside the vehicle cabin when heavy smoke suddenly began pouring out from the engine bay. I immediately evacuated the vehicle for my safety. Within moments, the smoke escalated into an active, un-contained fire th... Read more

Fire

Incident date: May 13, 2026

The backup camera in my vehicle has failed repeatedly since I first purchased my vehicle in February 2020. I have had 2 very near miss car accidents because the backup camera went blank while driving and following directions. The backup camera also retains the backup image on the camera after shifting gears from reverse to drive. This defect has been well documented with Murphy Ford dealership ... Read more

Incident date: Jul 9, 2026

The contact owns a 2019 Honda Accord. The contact stated that the air bag module warning light illuminated on the instrument panel. The warning light was intermittently illuminated. The contact stated that while the front passenger seat was occupied, the warning light remained off but was occasionally illuminated while the seat was empty. The contact referenced NHTSA Campaign Number: 26V332000 (Ai... Read more

Incident date: Jul 12, 2026

Back-up camera stopped working. Upon Reverse, a green screen appears that says "No Camera Signal Received. Please try again later". Green screen disappears when car is put in Drive. Issue did not correct itself upon on/off cycle. Car will be taken into dealer for repair.

Incident date: Jul 15, 2026

The upper top grille mold detached from the vehicle while traveling at highway speed (about 65 mph). It hit the hood, which it scratched and flew off into the air, above the vehicle and in the way of oncoming traffic. Fortunately, no one was behind me so the part did not hit another vehicle. Vehicle had around 65k miles when this occured. I have contacted a local dealership who informed me tha... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog