Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jul 22, 2026

Multiple times over the last four months of leasing this 2026 Cadillac Optiq, the Automatic Emergency Braking (AEB) system has malfunctioned and abruptly slammed on the brakes without warning, bringing the car to a sudden stop in the middle of our travel lane. All incidents occurred under similar optimal conditions: clear daylight, sunny skies, a clean windshield, and zero hazards or pedestrians i... Read more

Incident date: Jul 13, 2026

While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise is... Read more

Incident date: Jul 13, 2026

Turbo boost failed. shows recalls for this issue on 2018 and 2019 Buick Encores, but GMC states mine is not covered.

Incident date: Jul 22, 2026

The VSA module failed, causing 5 warning lights to illuminate. This module controls ABS, traction control, and power steering. All of these systems involve the safe operation of the vehicle. The module failed due to a flawed design; the module contains 20-30 very fine connecting wires that frequently break due to vibration and temperature changes. VBS module failures are extremely common on 2008-2... Read more

Incident date: Jun 6, 2026

Incident date: Jul 28, 2026

The contact called on behalf of his daughter who owns 2020 Kia Sorento. The contact stated that the vehicle was taken to a dealer for a routine oil change when the contact was informed that there was an unknown issue with the vehicle however, the vehicle was not diagnosed or repaired. The vehicle was taken to a different dealer where it was diagnosed that the transmission fluid was leaking and the... Read more

Incident date: Jul 24, 2026

Passenger side LED Headlight assembly daytime running LED's, the vertical led has gone out in my 2021 Ford f150, while not a major problem, LED daytime running lights increase visibility of other drivers to help in safety. From research, it seems that many of these headlights, the led daytime running lights in the 2021 year model are failing.

Incident date: Jul 24, 2026

The contact owns a 2026 Honda HR-V. The contact stated that while driving 65 MPH, the driver's side window shattered without impact. There was no injury sustained. An independent mechanic was contacted and diagnosed the vehicle with a misaligned driver’s side window. The window was replaced. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was ap... Read more

Incident date: Jul 2, 2026

Coolant leak into the cylinder causing engine failure and need to replace the engine, it is not possible to fix this, must replace engine.

Incident date: Jul 2, 2026

Truck will hard shift and bang into gear while driving. This usually happens when slowing then starting up again. happens at all speeds on highway, so hard it lunges me forward. condition getting worse. random times my windshield wipers will just come on ( I do not have rain sensors) the switch is in the off position and wipers will just come on and I have to turn them on then turn them off to... Read more

Incident date: Jul 29, 2026

Engine started making a loud knocking noise and it sounded like the engine was about to throw a rod. Turned engine off and called GM. Vehicle was towed to dealership and it was diagnosed with a thrust bearing failure. My truck only had 14k miles on it. To fix the bearing issue, it will need a new engine. GM does not currently have engines to replace the faulty ones so it has sat at the dealer... Read more

Incident date: Jul 27, 2026

My 2021 Subaru Ascent (40,000 miles) suffered multiple major mechanical failures that pose ongoing safety concerns: 1. Engine Oil Leak: The vehicle developed an active engine oil leak at 20,000 miles, posing a risk of fluid contacting hot exhaust/engine components under the hood or causing low oil levels during operation. Repair time more than 35 days due to parts not available. 2. Loose Factory E... Read more

Incident date: Jul 27, 2026

I keep getting coolant level low. I add coolant fluid into the tank and the warning message comes up again. I see no leaks under my vehicle so not sure if there’s a leak inside the tank itself or air leak somewhere but I’ve gotten that warning message about 10 or more times. Also as im driving the blind spot sensor just randomly goes off without a car or anything being next to me.

Incident date: Jul 8, 2025

I bought this car in 12/2025. After putting approximately 60 miles on the car, the onboard computer would not save the inputted data. Took back to dealership and update performed. Upon returning the car for this work, the adaptive cruise control would shut itself off on the way to the dealer. They could not replicate this issue. Since having the car for about 6 months the car has been in to the de... Read more

Incident date: May 7, 2026

Adaptive cruise control did not disengage when brake pedal was pressed. The cars ahead of me on the highway were coming to a stop, so I tried to veer to the right since the brakes didn't work. The lane assist kept fighting me and wouldn't let me veer off to the right. Almost hit the car in front of me. Now the car is undrivable and needs to be towed

Incident date: May 7, 2026

Incident date: Jul 27, 2026

While driving on a road with a round about as I entered into the round about turn the vehicle lane keeping assist pulled the wheels and caused me to slam into the curb damaging the passenger side front and back wheel. It shoved the front wheel back into the inner fender wheel well and made the vehicle unable to be driven. I tried to counter steer to prevent slamming into the curb but there was no ... Read more

Incident date: Jul 11, 2026

Incident date: Jul 28, 2026

Vehicle experiences intermittent brake failure at normal and low speeds. No indicator lights are present, no warnings are given.

Incident date: Jul 23, 2026

ABS module has failed. Causing a number of other safety systems to be deactivated. Power steering, traction control, drive mode selection, and braking. All these lights are illuminated on dash. Independent auto repair shop verified this ABS module has failed and there is no replacement parts from Ford.

Incident date: Jul 12, 2026

ABS module failure back order with no date of possible delivery

Incident date: Jul 22, 2026

OUR 2016 NISSAN FRONTER HAS A SLOW AIR LEAK ON THE TIRES AFTER HAVEING THEM CHECKED BY A TIRE DEALER IT WAS FOUND THE TIRE PRESSURE SENSOR (TPS) WAS LEAKING AT THE CORE DEALER WAS UNABLE TO REMOVE THE CORE OR THE NUT THAT HOLDS THE TPS ON THE WHEEL. GALVONIC REACTION HAD WELDED ALL IN PLACE . DEALER CUT THE VALVE OFF AND REPLACED WITH A NEW TPS (NON METAL) AS IS THERE PRATICE AS THEY HAVE HAD PROB... Read more

Incident date: Jul 13, 2026

The electronic throttle control light and check engine light are on. I took it to a mechanic and had the accelerator pedal replaced. The lights remained on and the truck remains in "limp mode" and will not go over 59mph. The mechanic stated that this is due to the unresolved recall problems with the traction control and anti lock braking system, and the HCU needing replaced. These components a... Read more

Incident date: Jul 16, 2026

The contact owns a 2023 Lexus LS 600. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING), 26V18000 (SEATS, AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for... Read more

Incident date: Jul 19, 2026

The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated with the message “Front Camera Error” displayed, and the front camera became inoperable. The vehicle was taken to a dealer and was diagnosed with a front camera failure. The vehicle was repaired. The manufacturer was notified of the failure. The failu... Read more

Incident date: Jul 17, 2026

While driving in live traffic, the vehicle suffered a catastrophic and total simultaneous mechanical and electrical system failure. Without warning, the vehicle completely lost engine propulsion, braking assistance, and all dashboard displays. Concurrently, the vehicle suffered a complete blackout of all exterior safety lighting, including the brake lights and the emergency hazard flashers rende... Read more

Incident date: Jul 1, 2025

The contact owns a 2025 Mitsubishi Outlander PHEV. The contact stated that while driving approximately 25 MPH and pulling into the neighborhood through the slow-access gate, while the vehicle was approximately one foot from the gate, the brake pedal was depressed and the vehicle unintendedly accelerated. The vehicle crashed into the gate, causing the iron rails to detach. The contact was standing ... Read more

Crash

Incident date: Jul 1, 2025

The driver side headlight was working and then it wasn't. A very costly expense to replace.

Incident date: Jul 27, 2026

The contact owns a 2018 Honda CR-V. The contact stated that while driving on several occasions at various speeds, the vehicle went into LIMP Mode. The vehicle was taken to the residence while driving approximately 30 MPH. The vehicle was then taken to a dealer where it was diagnosed and determined that there was a misfire in cylinder #3, and that the head gasket and fuel injectors needed to be rep... Read more

Incident date: Jul 27, 2026

While driving down the road, I came to a stop and the vehicle started flashing every light then would not restart or allow the vehicle to be put into neutral. Initially thought maybe a battery issue despite my new battery being only eight months old replaced the battery and all the electronics started going haywire requiring the vehicle to be towed.

Incident date: Jul 27, 2026

Incident date: Jun 29, 2026

The Steering Assembly is faulty in the vehicle. I purchase this vehicle as a used Certified preowned vehicle from Hart Infinity in Connecticut. I looked at several one year old Infiniti's as I had an accident in my 2019 and it was totaled. As I was looking, I notices that several of the vehicles had curb rash on the front rims as well as the one I purchased. After I bought mine in July 2024 I ... Read more

Incident date: Jul 27, 2026

When driving on highway, the engine light came on and the car suddenly slowed down causing me concern about traffic around me still going at highway speed. Not understanding what the issue was and afraid the car would lose all power, I was able to shift lanes quickly to get to the breakdown lane. I was able to get the car to Honda Dealer driving at slow speed using back roads. The Honda Dealer c... Read more

Incident date: Jun 1, 2026

While stopped at a traffic light, the engine began producing a loud metallic clattering and clanking sound, consistent with connecting rod bearing failure (rod knock). There was no prior warning light or indication of this specific failure. When the light changed, the vehicle would not accelerate normally, leaving me stalled in a lane of moving traffic. I was forced to make an emergency turn to ge... Read more

Incident date: Jul 18, 2026

2017 Mercedes c300 the switchover valve in the diagnostic module of the evaporative emission control system is jammed open. This issue was called for recall for models 2018 or later, but 2017 was not part of it.

Incident date: Jul 18, 2026

Coolant leakage in cylinder number (2) two. Causing a misfire and check engine light to display. Ford dealer has diagnosed and suggested engine replacement. Upon researching, this seems to be a known issue with this motor and can cause complete failure.

Incident date: Jul 18, 2026

adaptive cruise control, lane keep assist system problem, collision mitigation system problem, road departure mitigation system problem and auto high beam problem

Incident date: May 1, 2026

While driving my 2026 Jeep Grand Cherokee, the check engine light began flashing (a flashing, rather than steady, check engine light typically indicates an active engine misfire). At or around the same time, the vehicle began shaking/vibrating noticeably, consistent with the misfire condition indicated by the flashing light. Separately, I experienced a failure of the vehicle’s push-button Start... Read more

Incident date: Dec 21, 2025

Since having our car, the check engine light came on several times with us being told we will need an engine replacement. Recently, our car stalled out several times while driving on different occasions leading us to look up the recalls.

Incident date: Dec 21, 2025

MIL light came on in November 2025, OBD-II diagnostic trouble code P0613 - TCM processor fault. Volkswagen has had a nationwide backorder on the replacement (part no. 09H-927-158) for MONTHS. Last week, my car randomly went into Park while attempting to pull into my garage. Red transmission fault indicator lit up on dash. "Transmission faulty. Safely stop the vehicle!" Car would not shift into gea... Read more

Incident date: Dec 21, 2025

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle... Read more

Incident date: Jul 13, 2026

Engine revving at a complete stop. Surging engine while braking. I was forced to put into neutral when stopping. I had check engine prior that read P049D85. It went away. The Hyundai dealer said to be the EGR valve. Nick Hayes at D'Arcy Hyundai and Hyundai Motor America (HMA) agreeing to a 75% goodwill split of cost to repair.

Incident date: Jul 13, 2026

The contact owns a 2015 Kia Soul. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); the dealer informed the contact that the vehicle had passed the inspection and no repairs were needed. The contact stated that while driving at various speeds on a slightly inclined road, the vehicle failed to acc... Read more

Incident date: Apr 27, 2026

Subject: Manufacturer and Dealer Non-Compliance / Obstruction of Federal Safety Recalls Vehicle: 2008 Dodge Grand Caravan Description of Problem: I am filing a formal complaint against Fiat Chrysler Automobiles (FCA)/Mopar and its authorized dealer network for active non-compliance, negligence, and obstruction regarding 7 open federal safety recalls on my vehicle. Authorized franchise dealerships... Read more

Incident date: Jul 6, 2026

The contact owns a 2025 Hyundai Palisade. The contact stated that while the vehicle was parked and unoccupied, while attempting to place the third-row seats down for her son's girlfriend to enter the vehicle, while setting the seat, the contact became aware that the sensor for the seat had failed, causing the seat to continue to fold down independently. Neither the dealer nor an independent mechan... Read more

Incident date: Mar 11, 2025

Description of Problem: While driving, the engine intermittently revs on its own without any input from the accelerator pedal. During these episodes, the vehicle also shakes/vibrates noticeably. This has occurred [once / multiple times — specify frequency, e.g., “several times over the past X weeks”]. The engine revving is not consistent with normal acceleration and appears unrelated to thro... Read more

Incident date: Mar 11, 2025

Incident date: Jan 2, 2026

The contact owns a 2022 Kia Seltos. The contact stated that the vehicle hesitated and stalled while driving at various speeds with the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and the contact was provided information associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact was advised to take ... Read more

Incident date: Jan 2, 2026

Upper front grill trim piece was repaired under recall. After being fixed I was driving and it broke off flying up in the air and behind the truck. It did not hit another vehicle. Adaptive cruise control stopped working. Lane assist stopped working. Brake pad wear sensor error message stating it doesn't work. Vehicle has 19,000 miles.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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