Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Jun 16, 2025

2018 Ford F-150 with transmission problem. 10 Gears- jerking and pause between automatic shifting of gears, down shifting. Brought to Ford- needs a complete transmission. This truck has 75,000 miles and is not "Built Ford Tough". Ford tells me this is not a recall and denied my claim. This is a safety issue and is a big, known problem for Ford. The dealership is replacing 6 of them per week t... Read more

Incident date: Jun 16, 2025

The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward and stopped while at the traffic light. The contact stated that while driving over 4 MPH, the vehicle seized with the transmission warning light illuminated. The contact was concerned about being involved in a crash due to the failure. The contact called the local d... Read more

Incident date: Jan 1, 2020

The contact owns a 2017 Mercedes-Benz GLC300. The contact stated that on several occasions while opening the sunroof, the contact heard an abnormal grinding sound. Additionally, the contact stated that the sunroof failed to close as intended. The vehicle was taken to a dealer where it was diagnosed and determined that the sunroof rails needed to be replaced. The vehicle was not repaired. The manuf... Read more

Incident date: Jan 6, 2025

Car has delayed shifting, and jolting when switching gears. Transmission temp gets up to 270 degree while driving

Incident date: Sep 2, 2024

ABS module for 2014-2016 Ram 1500 5.7l is (and has been) on ‘indefinite back order’. I researched and found that I am far from unique when it comes to this assembly. The ABS module failure also causes issues with traction control. Due to lack of parts, and high cost of repair, I was concerned with the safety of this truck. Over the last week, I was forced to trade in the truck.

Incident date: Sep 2, 2024

I believe it’s a barring in the engine but it is like a knocking.

Incident date: Sep 2, 2024

My car has the auto shut off and when im driving it sometimes just dies while im driving with no warning and no power steering to pull over. Also when im at a red light and the auto shut off comes on when it starts back up all my head lights turning signals radio everything goes off and comes back on when the car restarts then when u go to take off it will die and everytime I push on the gas it he... Read more

Incident date: Jun 12, 2025

While driving, the Instrument cluster will shut off and turn back on. 1 time while using ford Blue Cruise feature, when the instrument screen shut off, the truck lost communication swerved into the other lane. I have had the instrument cluster screen replaced 3 time and it would randomly turn off/on while driving.

Incident date: Jun 12, 2025

Similar to most Escape drivers, I experienced a sudden transmission issue while I was driving. The car would not accelerate even when firmly pressing on the gas, then would jump in a delayed reaction causing a movement in my car I could not control. No check engine light, no indication of trouble in a well maintained vehicle with less than 85,000 miles. Did have a recall for previous powertrain is... Read more

Incident date: Jun 16, 2025

The front headlight developed condensation with zero evidence of a hit or accident. Additionally, the car randomly loses power when going from a stop to acceleration, leaving me in the middle of an intersection with no power for about 3-5 seconds

Incident date: Apr 6, 2025

The contact owns a 2016 Hyundai Genesis. The contact stated that upon arriving to his destination and attempting to retrieve his child from the vehicle, the driver's side rear door failed to open. No warning lights were illuminated. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified... Read more

Incident date: Jun 17, 2025

Symptoms: No-start condition (wouldn't crank w/o jump); delayed or harsh shifting; lost power (stalled going up tiny hill). Warning lights: transmission malfunction - service now; check engine light. Our symptoms and warning lights are consistent with Ford's Fiesta Transmission Control Module recall, however the VIN for our car is not part of the original recall. We meet all of Ford's recall eligi... Read more

Incident date: Jun 17, 2025

The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping, and the message "Pull Over to Prevent Transmission from Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission was faulty and needed to be repla... Read more

Incident date: Apr 11, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the res... Read more

Incident date: Jun 17, 2025

- Roof and pillars I have been having for almost a year when trying to open and slide on the track. It is harsh and noisy. - Engine oil filter housing and coolant leak. This issue is critical. Finally on April 10, 2025 I ended spending $1007.52 to get the housing replaced to stop the ongoing drip drip effect. - Steering gear box. This issue remains despite the fact that I replaced struts. For al... Read more

Incident date: May 30, 2025

Sunroof exploded while driving down the road.

Incident date: May 30, 2025

Coolent intrusion through cracked engine block. White smoke and loss of power. Ford says the engine needs to be replaced.

Incident date: May 30, 2025

The blind spot warning system stopped working, and yes it is available for inspection upon request. I have heard this leads to further electrical problems and am worried this may compromise my safety if not dealt with. The problem has not been confirmed by a dealer. The component has not been inspected. There was a warning that popped up stating “service side detection system” that appeared ra... Read more

Incident date: Jun 17, 2025

My 2018 Honda Accord has become unsafe to drive. The car will not go over 15 mph, all the warning lights on the dashboard are on, and the engine and transmission feel shaky. The entire car shakes when I try to drive it, and it seems like multiple systems are failing at once. This happened suddenly and has made the car undriveable. My safety was put at risk because the loss of power happened while ... Read more

Incident date: Jun 17, 2025

The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was started, the instrument cluster was black. The contact turned off and restarted the vehicle several times to reset the instrument cluster. The contact stated that the image was low quality and made seeing the speedometer and other gauges difficult. The contact had not taken the vehicle to a local dealer or independent ... Read more

Incident date: Apr 12, 2025

The panoramic sunroof exploded. We were driving down the hwy. Going roughly 55mph when there was a loud bang and glass started falling down on us. Glass fell down onto our heads and our child. The sunroof Glass was pushed up and outward so nothing had hit the car to make the Glass cave in. Two small peices had fallen from the sunroof mechanism one containing a rubber gasket and one lacking one.

Incident date: Apr 12, 2025

Reduced power transmission module defective.

Incident date: May 22, 2025

We were driving on a city street about 25-30mph and the car jerked suddenly and the lights on the dashboard illuminated and the "Check Hybrid System" message came up as well. The car was able to coast to a nearby parking lot. We attempted to drive the car home and the car stalled in the middle of the street. We were able to push the car off the road and then get it towed. The presented a potential... Read more

Incident date: Jun 11, 2025

Electronic Steering box is intermittent and sticking when turning left. Diagnosed with Steering gear replacement which has been recalled on other 2011-2013 Ford Explorers.

Incident date: Aug 15, 2024

The contact owns a 2012 Hyundai Elantra. The contact stated that while driving at various speeds, the ABS and air bag warning lights were intermittently illuminated. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that an unknown local dealer was contacted. The con... Read more

Incident date: Aug 15, 2024

Incident date: May 17, 2023

I was driving on [XXX] in Dallas when the top track that holds the rear sliding window became detached from the inside of the truck, causing the sliding glass window to fall forward and into the vehicle. This window falling created a void causing me to have to pull over and repair it the best I could. I have since learned that Ford used double sided tape and a small amount of adhesive to attach t... Read more

Incident date: May 8, 2025

The contact owns a 2019 Ford F-150. The contact stated while the vehicle was parked and occupied, the contact heard an abnormal rattling sound coming from the engine while attempting to start the vehicle. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the cam phasers need to be replaced. The vehicle was not repaired. The manufacturer was notifi... Read more

Incident date: Jan 8, 2024

The contact owns a 2014 Ford Focus. While the contact’s daughter was driving approximately 30 MPH, the lost motive power and started to decelerate unintendedly. The driver coasted to the side of the road; however, while attempting to turn around to return home, the vehicle failed to reverse as intended. The driver drove the longer route back to the residence because the vehicle failed to shift i... Read more

Incident date: Jun 16, 2025

all warning signs come on at the same time on the dashboard. Car repair service explained that this is a known problem with CRV and suggested that I take it to he dealer. I have disconnected and reconnected the battery and this worked in discontinuing the warning signs but this was a temporary fix since same problem reappeared within weeks. This has reoccurred several times since 2024. Appointme... Read more

Incident date: Jun 16, 2025

The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the engine fan activated and operated at a very high velocity. Additionally, the message "Engine Power Failure" message was displayed, and the vehicle stalled. The vehicle was taken to the local dealer who diagnosed that the engine coolant control valve ... Read more

Incident date: Jun 16, 2025

Vehicle started and behaved as expected when leaving my home and for a dozen lights or so between my home and place of the incident. While stopped at a red light, the auto stop function shut the truck down as normal. On re-start when getting green light, after releasing brake pressure, the start up was belabored for two turnovers before starting up. As I pulled off the stop with a green light, the... Read more

Incident date: Jun 12, 2025

Incident date: Jun 17, 2025

1.the vehicle brakes on it's own 2.the vehicle stops accelerating while driving even if when the engine is still running and stepping on the gas pedal. 3. lane departure malfunctions

Incident date: Jun 2, 2025

While backing into my driveway if a car passes in front on the street my car will not continue backing up. This also happens in parking lots. While backing out of my driveway onto the street and staying in the lane closest to the driveway, traffic in the far lane will cause the car to stop moving even though the street is more than wide enough to accommodate both cars without crossing the doubl... Read more

Incident date: Jun 16, 2025

Incident date: Jun 16, 2025

Myself and others online have noticed unusual wear on fuel lines located in the engine bay. There are 3 fuel lines on the right side of the engine bay to the right of the intake manifold that can become chafed. Because these are fuel lines I find the fact that they have wear to be very concerning and a potential fire hazard

Incident date: Apr 25, 2025

My 2019 Jeep Compass (VIN: omitted per instructions) experienced a serious powertrain issue where coolant leaked into the transmission, causing overheating and vehicle failure. The car became inoperable without warning at 74,000 miles. There were no prior signs or symptoms. A certified Jeep dealership confirmed a mechanical failure involving a faulty internal part that allowed transmission fluid a... Read more

Incident date: Jun 2, 2025

On April 25th, 2025 while traveling on Interstate 20 at 70+mph speeds with my children in my vehicle and 30 weeks pregnant, with no indication of an issue my 2021 Chevrolet Tahoe suffered catastrophic engine failure. There was zero warning from the vehicle including noises/electronic display warnings that this was fixing to occur. In the middle of going 70+mph surrounded by traffic on a busy inter... Read more

Incident date: Jun 2, 2025

The red piece on the seatbelt positioning strap broke after 14 months of use.

Incident date: Jun 16, 2025

The contact owns a 2023 Yamaha GQX125. The contact received notification of Manufacturer's Recall Number: 990180; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more

Incident date: Jun 16, 2025

Started car in parking lot and warming light read zero air in right front tire. No prior warning. Checking tire for any road hazard - nails or other potential punctures but none were present but the tire had a hole just below the wheel that had blown out. The tire is a Pirelli P Zero 245/40R20 Run Flat. Was able to drive it to Tire Discount the next day to replace the tire. Manager checked tire an... Read more

Incident date: Jun 16, 2025

The contact's wife owns a 2018 Ford Edge. The contact stated that while the vehicle was idling, there was smoke coming out of the exhaust pipe. The contact stated that while driving, the engine overheated and the vehicle failed to exceed 15 MPH. The contact stated that the check engine warning light was illuminated. The contact stated that while driving on several occasions, the vehicle lurched fo... Read more

Incident date: Apr 3, 2025

While on the road, the sunroof just shattered completely. In this instance, nobody was hurt as the cover below the sunroof was open and that caught all the glass pieces. The car is hardly 2 year old and warranty covered the repairs. The complaint is that Hyundai never gave a clear answer as to why this happened and what can be done to prevent it. There is no consideration of the passengers getting... Read more

Incident date: Jun 1, 2025

The brake pedal is soft and sometimes unresponsive unless it is pumped repeatedly. There have been several times where I have been concerned if I would come to a complete stop. I have had both sets of brake pads replaced in the last year, and have on driven 9,000 miles. Two independent service centers diagnosed the problem as a faulty master cylinder. However, upon replacing the master cylinder an... Read more

Incident date: Jun 4, 2025

Odometer Fraud. The contact purchased a 2012 Honda Civic. The contact stated that before attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private dealer sale. At the time of purchase, the vehicle mileage was 116,000. Through a Carfax report, it was discovered that the mileage was 159,000.

Incident date: Jun 4, 2025

The contact owns a 2019 Ford F-150. The contact stated that while driving 60 MPH and attempting to accelerate, there was an abnormal clunking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transm... Read more

Incident date: Jun 16, 2025

There is an electrical problem with driver side door harness which causes my car not to start causing me to have to keep replacing the fuel pump from malfunction of ground wires leading to the fuel pump and ECU from what I am told

Incident date: Jun 13, 2025

The contact owns a 2014 Buick Encore. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and replaced the 02 sensor. The vehicle was repaired; however, the check engine warning light became illuminated again. The contact had the vehicle towed to another mechanic, w... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog