Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Nov 15, 2024

The contact owns a 2017 Chevrolet Tahoe. The contact stated that occasionally while driving at various speeds, the vehicle failed to accelerate as intended while the accelerator pedal was depressed, and the RPM was elevated. In addition, the contact stated that the vehicle would brake independently while the accelerator pedal was depressed. The check engine and Electronic Stability Control warning... Read more

Incident date: Apr 30, 2025

Rear camera sometimes freezes or blacks out. Have seen recall notices for this issue on 2024 year models of the same vehicle model but not for the 2020 model

Incident date: May 12, 2025

Incident Date: [XXX] Vehicle: 2022 Jeep Grand Cherokee 4xe | VIN [XXX] | Mileage = 28,853 While driving 20 mph on a paved suburban road in Danville, CA, the driver-side rear lower control arm suddenly fractured without warning. The wheel shifted, and I was barely able to stop safely. Had this occurred at highway speeds, a loss of control—and possible crash—was likely. The Jeep was towed to ... Read more

Incident date: May 12, 2025

The contact owns a 2019 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more

Incident date: Jun 12, 2025

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 45 MPH, the vehicle jerked, with an abnormal sound coming from underneath the vehicle. In addition, the contact stated the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to Firestone, where the contact was provided DTC:... Read more

Incident date: Jan 29, 2025

Was driving on highway and vehicle went into "engine power reduced" and dropped from 60mph down to 35mph and then steadily decelerated down and wouldn't go over 18mph. Per mechanic it is the engine coolant control valve and the part is not available and could be months to a year before the part is available. Online shows this is a widespread issue with GM / Chev vehicles but no recall has been ord... Read more

Incident date: Apr 1, 2025

The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 30-35 MPH and exiting the interstate, the power steering became inoperable. The steering wheel was difficult to turn. The power steering, low brake speed, and Lane Keep Assist warning lights were illuminated. The message “Do Not Drive Vehicle – See Dealer” was displayed. The driver pulled over safely. The ... Read more

Incident date: Jun 24, 2024

SUNROOF will not close, and yes, it is available for inspection upon request. Hard to drive because of the pouring down rain, and unable to close sunroof. I have called the dealership and was asked to bring it in for inspection, but the next morning it closed without problem. 2 days later it did the exact same thing. I waited 1 before opening again and when I tried to close the sunroof, it wou... Read more

Incident date: May 25, 2025

My car has 123,000 miles on it, it started with just aircon compressor not working then a week after the engine light started blinking and doesn’t accelerate more than 60 in the interstate then there is a rod knocking in my engine after that.

Incident date: Jun 22, 2025

The contact owns a 2019 Ford Ranger. The contact stated that while driving 65 MPH, the vehicle decelerated to 35 MPH. The contact stated that while driving at various speeds, the transmission was skipping gear, slipping, and shifting hard. The check engine warning light was briefly illuminated. The vehicle was taken to the dealer, who diagnosed that the head gasket was failing. The dealer stated t... Read more

Incident date: Jun 22, 2025

Incident date: May 8, 2025

Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe

Incident date: May 17, 2025

Noise from steering column, took to local repair shop. Diagnosed as rack and pinion failure. No alarms or alerts of any kind other that noise that is easily heard when in parking lot or driving on a low speed street. Risk is loss of steering control, at highways speeds could lead to accidents or worse.

Incident date: Jun 23, 2025

The vehicle is consuming oil because it’s burning it. The mechanic changes my oil and the same day the oil turns black. I have to constantly check the oil gauge and top up the oil when low. Unsure of the damage this might be doing to the motor.

Incident date: Jan 25, 2025

The contact owns a 2021 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing excessive oil consumption, and the engine made an abnormal sound while driving at undisclosed speeds. The vehicle was taken to the dealer but was... Read more

Incident date: Jan 25, 2025

While driving on the highway with my two minor children, my vehicle suddenly shut off without warning. I lost power in the middle of traffic, which was extremely dangerous — we were nearly rear-ended and had to coast to the shoulder. The check engine light had been on for some time prior to the incident, but there were no other warning messages. After being towed, the car would not start again, ... Read more

Incident date: Jun 23, 2025

parts unavailability on a new vehicle. Vehicle: 2024 Ford F-150 Raptor R Issue: OEM A/C suction hose (NL3Z-19867-C) failure — no parts available Effect: Inability to perform basic climate control repairs on a warranty vehicle Ford Case: [XXX] Contact: [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 1, 2025

For the second time in a year, I was pulling into a parking space and when I applied the brake, the car accelerated, seemed to be airborne and lurched forward. Though I firmly had my foot on the break, it would not stop until it hit a brick post about three feet away. This exact same scenario happened in July of last year. Then, I hit a stand of shrubs. Someone said, your foot must have slipped... Read more

Crash

Incident date: Jun 1, 2025

The contact owns a 2019 GMC Sierra 1500. The contact stated that the “Service Rearview Camera” message was displayed on the navigation display screen. The camera failed to activate while reversing. There were watermarks on the rear inside glass. The following day, the camera was operational. The contact was concerned about running over a pedestrian due to the camera being inoperable. The local... Read more

Incident date: Jun 23, 2025

The contact called on behalf of his grandson who owns a 2017 Ford F150. The contact stated that while his grandson was driving at slower speeds, the vehicle shuddered abnormally. No warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the torque converter had failed. The contact was advised to take the vehicle to a local de... Read more

Incident date: May 30, 2025

My truck started "The Death Wobble" a few years ago. I have replaced shocks, tires and ball joints. The problem recently became almost undriveable on the highway as any small bump at a legal (70 MPH) triggered 5 instances on a trip to and from a destination that was 70 miles away via the interstate. I have ordered additional parts based on internet research to try to fix this issue, however in ... Read more

Incident date: May 30, 2025

Incident date: May 3, 2025

The contact's mother-in-law owns a 2017 Ford Escape. The contact stated that upon starting the vehicle and while driving at various speeds, the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with cylinder #2 failure, and that there were metal shavings inside the engine oil. The dealer determined that the engine ne... Read more

Incident date: Jun 21, 2025

Because of the unresolved battery problem for which a fix was promised by March 2025 the range of my vehicle is limited to the round trip distance from my house. At Highway speeds that means only 60 miles one way. If I am forced to charge at the available Highway rest stop charger I risk a fire, but I may have to do so. This is unacceptable.

Incident date: Jun 20, 2025

The contact owns a 2023 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Additionally, the contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and made an abnormal grinding sound. There was no warning ligh... Read more

Incident date: Jun 23, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more

Incident date: Jun 7, 2025

Front Passenger Seat Occupancy Sensor Defect – Tesla Vehicle In March 2025, my Tesla vehicle began displaying a warning message indicating a fault in the front passenger seat occupancy sensor system. I brought the car in for service on March 14, 2025, and the system was reportedly replaced. However, in April, the issue recurred — the seat sensor alarm would activate randomly, particularly aft... Read more

Incident date: Jun 22, 2025

The Infotainment system malfunctions. The rear view camera freezes, not with the current conditions but a still picture of a street I do not recognize. This puts not only myself at risk for an accident but those of others as well. This malfunction has been taken into the dealership on two different occasions. Each time the dealer couldn't solve the issue. There is currently a class action lawsuit ... Read more

Incident date: Jun 23, 2025

The contact owns a 2022 Ford Maverick. The contact stated that after driving the vehicle and parking, the vehicle failed to restart. The vehicle was jump-started. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the ... Read more

Incident date: Aug 17, 2024

The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The l... Read more

Incident date: Aug 17, 2024

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more

Incident date: Aug 17, 2024

While driving on vacation our car just slowed down gave the message, “reduced acceleration, drive with care” and then shut off while on the high way. We were able to start it again but after that haven’t had that message but have had the message to service safety restraint system multiple times. I have taken my SUV to the dealership multiple times for both issues and they have said multiple ... Read more

Incident date: May 14, 2025

Phone calls while connected to CarPlay do not come through car on first call. You have to press speaker on your phone twice to get it to come through. Which can lead to distraction while driving. Switching between CarPlay and radio also causes serious sound difference with one being deafening and extremely startling which can be dangerous while driving. Ford will not look into and brushes it o... Read more

Incident date: Jun 17, 2025

2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in... Read more

Incident date: Jun 17, 2025

I was driving my vehicle and went to make a left turn out of a parking lot into traffic and my engine shut off and my car rolled into traffic and the check engine light turned on. All of the other functions in the car stayed on i.e. radio, air and all the lights. I had to have the car towed to a mechanic the mechanic was unable to diagnose my car so it was then brought to a chevy dealership. The d... Read more

Incident date: Jun 23, 2025

I purchased the vehicle yesterday. On drive home I noticed that it stop pulling. I took foot off of gas and reapply and the vehicle picked up speed again. I got home and checked recalls for this year vehicle and noticed a safety recall for the transmission. When I called dealership today and gave the VIN # they said there were no recalls for my vehicle. But my vehicle is performing exactly like th... Read more

Incident date: Jun 23, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? Active Curve System Malfunction. How was your safety or the safety of others put at risk? The leaking of oil in the presence of an ignition source can increase the risk of a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Euro Motorcars Devon Merce... Read more

Incident date: Jun 23, 2025

The contact owns a 2023 Chevrolet Blazer. The contact stated while driving at an undisclosed speed, the Lane Keep Assist feature steered the vehicle to the left while the vehicle was driving inside the lane. The Lane Keep Assist warning light was illuminated. Additionally, the vehicle also experienced a loss of power steering assist. The contact stated that the failure occurred after the vehicle d... Read more

Incident date: Apr 1, 2025

Vehicle is relatively new and kept in great shape. No damage nothing, one day the sensor for passenger airbag malfunction appears indicating that passenger airbag will not deploy in event of a crash. Dealership says it’s not covered under warranty and have to pay to replace out of pocket costing multiple thousands of dollars. Error seems manufacturer defect.

Incident date: Jun 21, 2025

My "shift to Park" switch is malfunctioned. While in park, after I shut the engine, I am getting the "shift To Park" message on my dash with a beeping sound. It takes several tries of starting the car and putting the car back in drive, neutral or reverse and shifting back to park to to them message.

Incident date: Apr 30, 2024

While driving my 2016 Kia Forte with my [XXX] daughter in the car, the engine began making loud knocking noises and quickly deteriorated until it became unsafe and undriveable. This failure occurred without warning lights, oil pressure issues, or prior symptoms. We were nearly stranded in an unsafe location and had to immediately pull over and arrange alternate transportation. I later learned th... Read more

Incident date: Apr 30, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving 25-30 MPH with the Adaptive Cruise Control activated, the automatic emergency braking system failed to engage while another vehicle had pulled in front of the vehicle from the passenger's side of the vehicle. The contact stated that the failure only occurred while another vehicle was pulling in front of the vehicle from the pass... Read more

Incident date: Jun 7, 2025

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. T... Read more

Incident date: Jun 2, 2025

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after accelerating from being parked, the check engine warning light and a red exp... Read more

Incident date: Jul 15, 2021

When driving on a road with lane markings after the vehicle has been sitting in direct sunlight for about an hour the Lane Keep Assist system will fail due to over temperature warning in the windshield camera module. The dashboard will display the message “Lane Assist is currently not available. Please see owner's manual.” and any driver assist system that utilizes the lane assist system will ... Read more

Incident date: Jul 15, 2021

The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the ... Read more

Incident date: Jun 9, 2025

An intermittent error occurs where these services stop working. It was last for a day or two and then the error will clear. I am not able to be alerted to passing cars or cars in my blind spot when changing lanes. And if there is a situation to suddenly stop the emergency automatic braking system will not be engaged.

Incident date: Jun 19, 2025

Screen/display has blacked out. Take it to the dealer appeared on the screen. Transmission shifter indicator stopped working. The dealer is charging me $1,900 to repair both.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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