Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Sep 30, 2025

Our new Model Y with only 302 miles lost driving power, reported a high voltage problem, and shutdown in the middle of the street. Within an hour Tesla towed it to the repair center. The next day we picked up a loaner. Throughout the ordeal the Tesla staff have been very friendly. They only needed two days to make the repair. Here is what the technician wrote in the Tesla app. With the vehicle on... Read more

Incident date: Sep 30, 2025

Incident date: Sep 20, 2024

Vehicle has been turning off while driving after pressing on the brakes. The dashboard will flicker/glitch, then the battery will go from 13.9V all the way up to 15.2V then back down then turn off. No service light or battery light will come up, I have taken it to auto zone and they said everything is fine with the battery/alternator. When the car shuts off, I have to press the start button, then ... Read more

Incident date: Jun 17, 2025

My husband and I brought our 2010 X5 (VIN ), mileage: to BMW of El Cajon on 09/29/2025 for a recall service. Before the recall repaire, the vehicale was in normal working condition: -No check engine lights or warning indicators -No unusual noises -Fully drivable on a daily basis After the recall was completed, the dealership informed me that: -multiple check engine/warning lights appeared -The ve... Read more

Incident date: Sep 28, 2025

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that while driving at 55 MPH, the transmission unexpectedly downshifted independently. No warning lights were illuminated. The contact was able to coast to the side of the road. The contact shifted into park(P) and, while in idle, the contact waited for a shor... Read more

Incident date: Nov 27, 2024

The contact owns a 2020 Ford Edge. The contact stated that while driving 40 MPH, the transmission unintendedly downshifted before slamming into gear. In addition, the transmission upshifted independently before slamming into gear. There was an abnormal booming sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and det... Read more

Incident date: Mar 15, 2025

on September 29, the turtle mode on the car went on in the car physically stopped. I banged my knees underneath the dashboard with my son. My grandson was in the back and he got jolted a bit on the seat car seat. This is the third time this turtle mode has come on my vehicle and this is the second time I send a car to the Chrysler dealership. I was informed by the dealership they exchanging apart ... Read more

Incident date: Mar 15, 2025

My windshield has had distortion since I bought it (11/27/2024) and I finally took it to the dealership to get it replaced (09/30/2025). After replacing it they notify me that the new windshield also came with distortion and that unfortunately there is nothing they can do until GM (General Motors) puts something out about it. They said they compared it to the other vehicles and they're all like th... Read more

Incident date: Sep 22, 2025

The complaint is for Software Update 7.3 and the previous update for the 2024 Volvo XC40. Those updates modified the rear backup camera view, directing the camera downward. This is a critical problem when backing out of diagonal parking, where an adjacent vehicle blocks the backup view. The revised backup camera setting directs the view downward toward the pavement directly behind the car. The cri... Read more

Incident date: Sep 22, 2025

On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is activated. I have attached an example photo of the Tesla screen taken while the car is being controlled by FSD. It shows that the speed limit of the road is 35 MPH, and the car is traveling at a steady speed of 51 MPH. It al... Read more

Incident date: Aug 20, 2025

Grinding noise near the front axis especially during tight corners when parking. Mechanics looked at it and saying the steering gear issue.

Incident date: Aug 20, 2025

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that while the vehicle was parked and the parking brake was disengaged, the brake pedal almost went to the floorboard and remained lowered. The check engine warning light was illuminated. Additionally, the contact stated there was condensation und... Read more

Incident date: Aug 20, 2025

A couple of days ago, I started hearing a faint whining noise coming from my vehicle when I pressed on the gas pedal. When I brought my vehicle into the dealership today for my 100,000 mile service, I advised them of such. After raising the concern, I was told that there was an issue with my car's transmission and that it was not covered by the warranty as the warranty for that part ended at 75,... Read more

Incident date: Sep 30, 2025

Bought this 2019 dodge journey in Aug 2020. Immediately noticed the headlight condensation. Brought it to the dealership to investigate and they told me it would require a whole new headlight part that would be chargeable and not covered under any warranty.

Incident date: Sep 27, 2025

16,000 miles driven and my replace brake sensor light came on the dashboard. I took it in to get looked at and was told the Front Drivers Side has 1 brake pad showing a life of 5 while my other pads all showed a life of 9/10. I was told that most likely something stuck inside the brake pad itself causing it to wear unevenly but I don't drive anything but highway and paved roads. I looked around... Read more

Incident date: Jul 30, 2025

While driving down the road the Engine started making a bearing noise and then started making a metallic rattling noise and then stopped. The car was towed to a Don Wessel Honda dealership in Springfield, MO, where they determined that parts in the engine just came apart. There were multiple holes in the Engine Block. I was told that this was not common and at 79093 miles it was no longer under... Read more

Incident date: Sep 28, 2025

The third row seat belt buckles get crushed and deformed when the 3rd row seats are folded down. The folding process is automatic with a button. No option for manual folding, so it’s not human error from folding too hard or manually crushing the buckles. I’m not sure when the buckles got crushed or how many times of folding the seats led to the crushing. We rarely use the 3rd row but we are u... Read more

Incident date: Oct 1, 2024

My turbocharger is failing. My car has 83,000 miles, but had to get a completely new engine at 37,000 miles. So the engine is less than 50,000 miles old. My check engine light has turned on and it’s is the turbo charger. General Motors has a Special Coverage Adjustment N232395330 that covers models with the same engine as the Chevy Cruze. However, because the model is not listed they are refusin... Read more

Incident date: Oct 1, 2024

The contact owns a 2018 Jeep Wrangler JK. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The contact stated that the transmission failed to shift out of first gear and failed to exceed 8 MPH. The RPM was elevated almost to the red line. The contact s... Read more

Incident date: Sep 1, 2025

ABS sensor has failed at 35,000 miles and has left me without antilock brakes which impairs the braking ability of my vehicle in emergency situations. This needs to be issued as a recall.

Incident date: Jul 16, 2025

Engine light came on. Mechanic said 2 codes showed up. One for low coolant, another for engine misfiring. The misfiring code had come on several times in past and spark plugs were replaced. Upon inspection was told the engine block is cracked due to faulty design. I will need a new engine!

Incident date: Jul 16, 2025

Entering the highway the car suddenly learched and stopped excelerating, creating an unsafe situation, and went into a slow mode. It limped along. Caused cars issue around having to slow merge and driving only 10-15 miles per hour. The dealer could find no codes and said it could be an air bubble in fluid line??? No warning lights.

Incident date: Jul 16, 2025

Incident date: Dec 10, 2024

While at a red light, my car was stopped with Tesla Full Self-Driving (FSD) on. When the car in front of me nudged forward, my car, still in FSD , accelerated and drove into the car in front. Looking at the event report of my car, the automatic emergency break did engage but too late. This means the sensors in front failed to recognize the vehicle ahead.

Crash

Incident date: Aug 23, 2025

Driver rear-ended another car, the airbags did not deploy. The cars passenger front was damaged, the front end frame was bent, and the car is deemed totaled. Driver hit steering wheel.

Crash

Incident date: Dec 12, 2024

Oil pump common issue of made out plastic cause miss interpretation of oil pressure. Developing engine issues under 50k miles

Incident date: Dec 12, 2024

Transmission failure, this is a know issue, that ford wont claim as an issue.

Incident date: Jul 28, 2025

The contact owns a 2020 Honda CR-V. The contact stated that the driver’s side front seat belt failed to latch securely. There was an abnormal dinging sound detected. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V158000 (Seat Belts). The vehicle was taken to the local dealer, where it was diagnosed, and the latch was replace... Read more

Incident date: Sep 1, 2025

The contact owns a 2019 Toyota Rav4. The contact stated that while attempting to open the fuel door, the latch failed to unlock as needed. There was no warning light illuminated. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the spring in the latch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notifie... Read more

Incident date: Sep 26, 2025

The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more

Incident date: Sep 27, 2025

Hello, I own a 2018 Chevy Malibu. I previously had the recall repair completed for ECM Malfunction. Unfortunately, I am still experiencing the same problem that the recall was for. Since then, the issue has returned, and I am concerned that the original remedy did not resolve the safety concern. Can you please advise me on the next steps to have this issue re-inspected and corrected? Thank you ... Read more

Incident date: Sep 27, 2025

The drivers side front seatbelt pretensioner assembly contains a braided steel cable. The cable, through normal use, has become damaged to the point that individual wires have broken free from the crimped connector. The damaged wires of the cable have penetrated through the plastic sheath covering the cable causing a needle sharp poking hazard when reaching one’s hand toward the seat back adjus... Read more

2 injured

Incident date: Sep 22, 2025

I get an error message on all the forward collision and lane departure system. A mechanic has looked at this and they cannot determine the issue. They say maybe the front cameras are acting up but the car has never been in a accident that would impact the cameras. In addition the drivers mirror will not reset from the reverse setting to drive mode. When driving it needs to be manually adjusted eac... Read more

Incident date: Jul 10, 2025

It appears that either the rear differential is locked up, or the traction control system has decided to lock all tires for the same rotation. When making any turns at slow speed, the tires grind and pop on the road. If turning in grass it will rip up the grass where the turn was made. In addition, the RPMs and vehicle lurch at normal cruising speed and when accelerating. I understand this as an... Read more

Incident date: Mar 14, 2024

Odometer Fraud. The contact purchased a 2006 Honda Pilot. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was an auction sale. At the time of purchase, the vehicle mileage was 74,009 and at the time of registration, it was discovered that the mileage was 300,151.

Incident date: Dec 28, 2024

2019 Ducati Multistrada MTS1200S. Bought brand new. The bike constantly stalls when pulling in the clutch coming to a stop. Bike is completely stock. No issues with air filter or fuel. The bike does it intermittently and has almost caused a couple of crashes on the highway when coming into traffic. Bike will stall in backed up traffic on the highway or coming to a red light, then cars behind ... Read more

Incident date: Aug 29, 2025

The emergency braking system activated and began slowing down the car on two occasions: sometime in the fall of 2022 and on 09/01/2025. In both instances, I was driving about 65mpg on an interstate. There were no cars in front of me to cause the system to activate.

Incident date: May 12, 2025

Odometer Fraud. The contact purchased a 2007 Lexus ES350. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 113,000. It was later discovered that the mileage on the Title was approximately 160,000. The contact stated that the dealer informed him that the prior owner had manipulated the odometer.

Incident date: Sep 28, 2025

Sensors around vehicle are faulty and break and/or become dysfunctional very easily. Improper and/or no warning provides false sense of security or danger. BMW is requesting customers pay to address the faulty product sensors. Service representative informed me that it is a known issue but the manufacturer has yet to deal with the problem. Vehicle has only 20K miles on it and in perfect condition ... Read more

Incident date: Feb 1, 2025

Summary of Incident: For approximately two years, my vehicle has experienced random electrical issues. All dashboard warning lights will flash at random times. When I take the vehicle to the dealership (Bell Honda), the problem disappears before it can be diagnosed. On September 27, 2025, and again on September 28, 2025, the vehicle completely stopped and shut off while I was driving. It would not... Read more

Incident date: Sep 21, 2025

Front passenger door will not open using the key fob. It has to be opened from the inside door handle. If there was an accident the door would not be able to open from the outside. This is a serious safety issue. There have been numerous issues with this problem. Hyundai should recall these vehicles for this safety issue

Incident date: Sep 26, 2025

There is NO way to find the emergency manual release in the rear doors. WHERE ARE THEY!!!!??? There is no panel or cover to remove to find a release for the doors in case there is no power!!! This my friends car. I don't have his VIN so I grabbed on off the internet.

Incident date: Sep 26, 2025

There’s an open recall for my year and engine but have not received a recall letter and zero recalls show open. My car as a grinding noise when accelerating slowly and the engine power is very low when accelerating fast and almost red lines at 30 miles per hour but eventually catches up and goes to normal. Also while driving it feels the car is sucking fumes at times with a full tank of fuel.

Incident date: Feb 1, 2025

When driving on uneven bumpy roads, I find my ABS gives a collision warning and engages the brakes. I’ve almost crashed once already and I don’t know what to do. Also when parking in tight spots, the ABS turns on due to collision warning and instantly activates the brakes, causing me to almost hit the cars in front or behind me.

Incident date: Sep 13, 2025

Vehicle was flagged for software update 2025.34.01. Upon installation, the software produced an error. In response to initial support request, OEM pushed an unreleased and unpublished software update versioned 2025.34.20. The new update also produced the same errors, and additionally prevented the vehicle from being able to be shifted into the Drive position, rendering the vehicle immobile and unu... Read more

Incident date: Sep 13, 2025

Incident date: Sep 27, 2025

This vehicles have a engineering flaw in the design of the head gasket failing prematurely disabling all components of vehicle at any given time wether it’s in the highway or local the car will basically shut itself down causing a major risk for the driver and civilians even death. This is a safety hazard, tragedy waiting to happen y’all should act now theirs multiple and quiet frankly the Cor... Read more

Crash 2 injured

Incident date: Sep 11, 2025

One day when headed out of town I stopped and got gas immediately once getting back on the highway my dash lit up like a Christmas tree, driving became uncomfortable as it sputtered when trying to give gas. I looked up a couple of the dash warning lights and it alluded to emission problems. I take the truck to the mechanic and he says that a head is cracked and the cam shaft needs to be repaired. ... Read more

Incident date: Sep 11, 2025

I keep getting alerts that there is a front right safety restraint system issue and service is required. Repair note Nov. 14 2024 stated: Safety Restraint alert has been intermittent over at least the past year. Customer has had previous Service Visits for same alert (RCM2_a136_sideAB1stRowROpen). Issue seems to be somewhere within the harness affecting the passenger side airbag. Replaced the Fro... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog