Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 252,439 complaints for CHEVROLET
Incident date: Sep 26, 2025
The rear knuckles on these cars are constantly going bad and the parts are expensive and so is the labor. So we have to pay a fortune to fix a common issue that GM should be recalling and fixing for the people who buy these vehicles. It's crazy how common this issue is and it's still not recalled. If you hear a clunking/rattling noise coming from the back of your car then it's almost certainly a k... Read more
Incident date: Sep 25, 2025
I was driving on CA Highway 20 on Thursday afternoon, Oct. 2, when the sunroof spontaneously shattered. I was not driving under a bridge or overpass or tree. There were no vehicles directly in front of me. I heard a loud pop, like an exploding bottle, but could see no damage inside the car. Within a few miles, glass was flying off the roof and striking cars behind me. That's when I pulled off the ... Read more
Incident date: Sep 26, 2025
The engine light came on. It was inspected and there is a coolant intrusion. Apparently, this was a known issue for this engine. There is an existing Technical Service Bulletin (TSB) 22-2229 and a Ford Customer Satisfaction Program (CSP) 21N12 related to this issue The program indicates up to 7 years or 84k miles, which I believe this falls under (my mileage is 42k) providing a one-time repair pro... Read more
Incident date: Sep 26, 2025
My vehicle went from driving perfectly to startling and not going pass 45 in a matter of two days. I was getting all maintenance done at dealer always on time had just service it. When all of a sudden it started making a jerking/ skipping feel as if I was accelerating too hard. Took it to get checked and the code that came up was (TCC)torque converter clutch. I spent 6000 to rebuild the transmis... Read more
Incident date: Oct 2, 2025
Camera system that allows hands free driving, lane departure warning, collision warning and adaptive cruise control fails and all system offline. Extremely widespread on the 2021 models. Looks to be a cable route to the camera that was installed incorrectly. Went to dealership, they said they see this in almost all of the Mach E vehicles. Usually begins failing when hitting bumps -- system goe... Read more
Incident date: Jul 30, 2024
Camera system that allows hands free driving, lane departure warning, collision warning and adaptive cruise control fails and all system offline. Extremely widespread on the 2021 models. Looks to be a cable route to the camera that was installed incorrectly. Went to dealership, they said they see this in almost all of the Mach E vehicles. Usually begins failing when hitting bumps -- system goe... Read more
Incident date: Jul 30, 2024
While driving, the digital cluster (unit that displays speed, fuel etc) goes blank many times and this is a major safety issues as critical info is unavailable and also very distracting while driving as the unit flickers and reboots during driving. Here are a few videos of the issue: [XXX] I took the car to dealership where they replaced the cluster module but i still am facing the issues even ... Read more
Incident date: Jul 30, 2024
The Forward Attention Monitor (or Driver Attention Monitor/Warning...or something similarly named) that monitors the driver's eyes to insure he/she is looking forward at all times) is overly sensitive and shuts off the adaptive cruise control and lane keeping systems. While it does this, there is a beeping, and a text display on the dash that requires reading, it is probably a sentence long, furth... Read more
CHEVROLET
EQUINOX EV
(2025) - VISIBILITY/WIPER
Oct 4, 2025
Incident date: Sep 2, 2025
Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility. All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn ... Read more
Incident date: Oct 2, 2025
As reported by many before, the glare off the dashboard is a safety issue, disrupting visibility and potentially causing collisions with unseen objects. The TSB #25-NA-069 relating to this issue was installed on my car, but the cabin now looks cheap, reducing the overall value of the car. The pad that was installed cannot be considered permanent, since it is easily removed by the owner. The 2026 m... Read more
Incident date: Oct 2, 2025
The crotch strap and buckle are a major issue on this car seat. I am using the car seat for my 19 month old who is in the 50th percentile for height and weight. We have the crotch strap and buckle on the greatest extension, and it digs into her inner thighs to the point where indentions are made on her legs even if she’s only in the seat for 10 minutes. The car seat is actively causing injury to... Read more
Incident date: Sep 10, 2025
My White Kia Sedona Van's paint is flaking and peeling off all around the vehicle. This is not due to poor car of the vehicle or accident due to making contact with any other vehicles or objects. It is literally just falling off of the vehicle. It started about a year ago and is getting significantly worse.
Incident date: May 9, 2024
On [XXX, I was driving on the interstate when my engine seized and the car lost all power, leaving me stranded on the side of the road on a busy exit at night. This was very dangerous to myself and others. I purchased this car in July of 2023 with 69,000 miles in good condition. I immediately made an appointment to take care of the recalls and updates to this car, which were performed February 202... Read more
Incident date: May 9, 2024
My 2015 Acura RDX has such dim headlights, that I feel that it is not safe to drive at night. The headlights have gotten so dim that I can't even tell if they are on, unless I drive by a building and see the lights in the reflection. The only way I can drive safely is to have my high beam headlights on, which is not safe for other drivers. Not to mention illegal in most areas. As I understand it, ... Read more
Incident date: May 9, 2024
There is a strong smell of gas in the passenger compartment and a very strong smell of gas gas on the drivers side near the rear tire. The Chevy dealer has confirmed the the gas smell is due to a know defect where the fuel pump develops cracks in the housing because of the poor quality plastic used. The dealer estimates that it will cost between $3,000 to $4,000 to repair. This is a very dangerous... Read more
Incident date: Oct 3, 2025
Torque converter is going oitvluckly caught it in time before it locked up and caused a crash. There are numerous other vins recalled for the same year and same issue because the torque coverter welds were not done correctly. My vehicle does not show any recalls but should have also been included. I have seen on forums about this where numerous people had the same issue and all lincoln reps just g... Read more
Incident date: Oct 3, 2025
The seatbelt pretensioner anchor cable completely severed and broke apart during operation. This is the metal cable near the drivers left hip that secures the seatbelt across the drivers lap area. A photo of the broken cable is attached.
Incident date: Sep 29, 2025
My daughter was injured when the third row, far right side seat belt malfunctioned, and she became entrapped. My daughter had fallen asleep in the seat and lay a little sideways resting on a sibling buckled in the center seat. When she arrived home the belt was very tight, and would not undo. She tried to get out and the seat belt auto retractor mechanism was working making it harder to move and t... Read more
1 injured
CHEVROLET
SILVERADO 1500
(2021) - AIR BAGS
Oct 3, 2025
Incident date: Sep 19, 2025
My vehicle has an open Takata airbag recall with recall number 69E6. I have been placed on a waiting list at nearby dealerships for over 6 months. Each time I contact the dealerships, I am told to wait and call back in another month. No proactive communication has been provided and no remedy has been scheduled despite repeated follow-ups. The vehicle continues to display an airbag error light indi... Read more
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Oct 3, 2025
Incident date: Sep 19, 2025
Vehicle thermostat would read cold while operating and the AC was not working. A message would populate in the dash stating "steering assist is reduced drive with care." Multiple forums stated it was a thermostat issue or temperature sensor. Also attempted to disconnect the battery for several minutes which would in turn clear the message and all would be working fine. This has been done multipl... Read more
CHEVROLET
MALIBU
(2018) - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Oct 3, 2025
Incident date: May 10, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while her husband was driving approximately 60 MPH, the vehicle started shaking and lost motive power. The contact stated that the check engine warning light was illuminated. The driver was able to drive the vehicle back to the residence at a reduced speed. The vehicle was then driven to a local dealer to be diagnosed. The d... Read more
Incident date: Jan 27, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while her husband was driving approximately 60 MPH, the vehicle started shaking and lost motive power. The contact stated that the check engine warning light was illuminated. The driver was able to drive the vehicle back to the residence at a reduced speed. The vehicle was then driven to a local dealer to be diagnosed. The d... Read more
CHEVROLET
SILVERADO 1500
(2015) - VEHICLE SPEED CONTROL
Oct 3, 2025
Incident date: Aug 3, 2023
I was driving in the morning car was started to lag on accelerating and shifting gears slightly. My dashboard and gps system flickered on and off when this happened. The truck putted as well. On my way home the car had trouble accelerating and dropped from 5th gear all the way to first causing me to almost lose control of the vehicle. It continued hard shifting and loss all acceleration. It contin... Read more
CHEVROLET
SILVERADO 1500
(2015) - UNKNOWN OR OTHER
Oct 3, 2025
Incident date: Aug 3, 2023
I was driving in the morning car was started to lag on accelerating and shifting gears slightly. My dashboard and gps system flickered on and off when this happened. The truck putted as well. On my way home the car had trouble accelerating and dropped from 5th gear all the way to first causing me to almost lose control of the vehicle. It continued hard shifting and loss all acceleration. It contin... Read more
CHEVROLET
SILVERADO 1500
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 3, 2025
Incident date: Dec 31, 1969
While driving my 2025 Honda CR-V EX-L on October 3, 2025, at approximately 8:00 AM PST, the automatic emergency braking system (Collision Mitigation Braking System) activated unexpectedly. There were no vehicles in front or behind me, and road conditions were normal. The sudden braking could have caused a rear-end collision if another vehicle had been nearby. This incident raises serious safety co... Read more
CHEVROLET
SILVERADO 1500
(2016) - POWER TRAIN
Oct 3, 2025
Incident date: Dec 31, 1969
The contact owns a 2013 Nissan Altima. The contact stated that while attempting to accelerate from a stop, the RPM became elevated, and the vehicle started accelerating unintendedly. The contact immediately depressed the brake pedal and entered a parking lot where the vehicle lost automotive power, and the engine shut off. Several unknown warning lights were illuminated. The vehicle was taken to a... Read more
Incident date: Jan 18, 2023
The contact owns a 2016 Toyota Avalon. The contact stated that while driving approximately 70 MPH, the sunroof glass shattered. The contact stated that there was no glass inside the vehicle because the sunroof shade was in the closed position. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,500.
Incident date: Jan 18, 2023
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
Incident date: Jan 18, 2023
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
CHEVROLET
SILVERADO 2500
(2015) - AIR BAGS
Oct 3, 2025
Incident date: Sep 29, 2025
Driving a 2018 Tesla Model 3, driver seat shows message "Front left safety restraint system issue. Service is required". This occurs when the driver is in the seat with the seat belt fastened and the vehicle is in motion. This issue refers to the possible seat belt, seats and/or air bags failure. This is a threat for drivers as these are the front line of defence in case of any collisions or accid... Read more
CHEVROLET
SILVERADO 2500
(2015) - CHILD SEAT:HARNESS:STRAP/WEBBING
Oct 3, 2025
Incident date: Sep 29, 2025
Adjustment strap - Fraying caused by adjustment mechanism. I am a former CPST and have seen rodent damage over the years on many car seats at Car Seat Checks. This damage is in NO way rodent. It is pure damage caused by the strap rubbing on the adjustment mechanism over the course of loosening and tightening the harness. This is a safety issue that needs to be addressed. I have tried over the pas... Read more
Incident date: Oct 3, 2025
The vehicle has start throwing a safety restraint error. We got into the service mode and it shows there is electrical problems with the driver side airbag system and that it may not deploy in the event of an accident. Tesla is delaying the appointment to review this for 12 days. Their app advised to not drive the car due to a safety issue as all safety measures may not work appropriately. Seems t... Read more
Incident date: Oct 3, 2025
The vehicle has start throwing a safety restraint error. We got into the service mode and it shows there is electrical problems with the driver side airbag system and that it may not deploy in the event of an accident. Tesla is delaying the appointment to review this for 12 days. Their app advised to not drive the car due to a safety issue as all safety measures may not work appropriately. Seems t... Read more
Incident date: Oct 2, 2025
The electronic instrument cluster and all gauges (speedometer etc.) goes blank while driving the vehicle. The instrument cluster comes back on in about a minute. This was a recall item on the 2024 Chevy Trax but apparently has not been recalled on the 2025 (same issue on the same car). This has happened multiple times on this vehicle.
Incident date: Oct 1, 2025
Hello, I recently bought this used car. Its a 2017 Acura ILX with fairly low miles ( 85k ). After the 2nd night of having it, the alarm started going off in the middle of the night and all the lights were flickering in the dashboard. The car wouldn't start so I had to jump it in the morning. It did jump and I drove it to the local store for a battery test. The battery was fine. I thought the issu... Read more
Incident date: Sep 20, 2025
hard shifting transmission and fluid smells burnt, shifts hard in the lower gears and reverse
Incident date: Sep 25, 2025
Can’t see to drive at night with low beams on. Miss turns at night.
Incident date: Sep 25, 2025
The moonroof drain hoses are not secured and is known problem with other Navigator and Expedition owners. I became aware while troubleshooting why the liftgate would not open. The procedure to access the Rear Gate Trunk Module (RGTM) requires the removal of the 3rd row seats, C & D pillars and several cabin panels. After the removal of these items I noticed the insulation under the carpet and behi... Read more
CHEVROLET
SILVERADO 1500
(2023) - LANE DEPARTURE: WARNING
Oct 2, 2025
Incident date: Nov 9, 2023
ABS module failure on 2013 Honda Accord. FCW system failure, ABS failure, LDW failure along with brake light constantly on, also tire pressure sensor light on. Brakes have a softer feel when compressed. Diagnosed at independent repair shop as failure of the ABS module which is a circuit board issue with improperly soldered wire connections, something Honda should cover as the module dealer cost is... Read more
CHEVROLET
SILVERADO 1500
(2023) - FORWARD COLLISION AVOIDANCE: WARNINGS
Oct 2, 2025
Incident date: Nov 9, 2023
ABS module failure on 2013 Honda Accord. FCW system failure, ABS failure, LDW failure along with brake light constantly on, also tire pressure sensor light on. Brakes have a softer feel when compressed. Diagnosed at independent repair shop as failure of the ABS module which is a circuit board issue with improperly soldered wire connections, something Honda should cover as the module dealer cost is... Read more
CHEVROLET
SILVERADO 1500
(2023) - SERVICE BRAKES
Oct 2, 2025
Incident date: Nov 9, 2023
ABS module failure on 2013 Honda Accord. FCW system failure, ABS failure, LDW failure along with brake light constantly on, also tire pressure sensor light on. Brakes have a softer feel when compressed. Diagnosed at independent repair shop as failure of the ABS module which is a circuit board issue with improperly soldered wire connections, something Honda should cover as the module dealer cost is... Read more
Incident date: Oct 2, 2025
The 2023 Chevrolet Silverado 1500 High Country has experienced multiple powertrain and transmission failures beginning shortly after purchase. The issues include violent shifting, hesitation, and stalling, particularly while accelerating or decelerating. These malfunctions create serious safety risks—especially when merging, turning left across traffic, or entering intersections. The truck has ... Read more
Incident date: Oct 2, 2025
Sullivan Tire (Ivory Street) recommended a change in coolant fluid 1/18/25 during a routine oil change. 4/11/25 another routine oil change with a recommendation to change coolant fluid again due to substantial and informed experience but was not done. Then 6/6/25 during a routine oil change said coolant fluid was dirty and got changed for no charge in addition to paying for rear brakes and break f... Read more
CHEVROLET
SILVERADO 1500
(2015) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Oct 2, 2025
Gas tank mounting are rusting and are not the correctly plated
Incident date: Sep 22, 2025
The contact owns a 2021 Kia Sorento. The contact stated that while driving approximately 10 MPH over a speed bump, the vehicle shut off. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a bad connection at the fuel pump fuse box. The dealer performed a minor wiring repair. The contact stated that whi... Read more
Incident date: Sep 23, 2025
The contact owns a 2016 Ram 1500. The contact stated that at start-up, the fuel gauge indicated that the fuel tank was on empty, even though the fuel tank was full. Additionally, the check engine warning light remained illuminated, with the message “Fuel Sensor Failure” displayed. The local dealer was not contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notif... Read more
Incident date: Sep 11, 2025
I tow full-time as a working nomad. My truck has gone into limp-mode (low-power mode) onto a complete loss of power. I have been stranded on 3 difference occasions. The issue first began at 75,000 miles which I have records of. After this most recent incident, I realized there was a pattern emerging. After further research, I have discovered that there is a lawsuit out for these CP4 fuel syst... Read more
Incident date: Sep 11, 2025
I tow full-time as a working nomad. My truck has gone into limp-mode (low-power mode) onto a complete loss of power. I have been stranded on 3 difference occasions. The issue first began at 75,000 miles which I have records of. After this most recent incident, I realized there was a pattern emerging. After further research, I have discovered that there is a lawsuit out for these CP4 fuel syst... Read more
CHEVROLET
SILVERADO 1500
(2022) - AIR BAGS
Oct 2, 2025
Incident date: Sep 2, 2025
I was involved in a frontal collision in which I rear-ended another vehicle. The impact was significant enough to cause a fractured sternum due to the seat belt restraint. However, the front airbags did not deploy. I had a passenger in the vehicle, and we were both wearing our seatbelts at the time of the crash. I am concerned that the airbags failed to deploy despite the severity of the impact a... Read more
Crash
2 injured