Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 250,088 complaints for CHEVROLET
Incident date: Jul 15, 2025
The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more
CHEVROLET
SILVERADO 1500
(2015) — ELECTRICAL SYSTEM
Jul 15, 2025
Incident date: Jul 15, 2025
The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more
CHEVROLET
SILVERADO 1500
(2016) — ENGINE
Jul 15, 2025
Incident date: Jul 15, 2025
The contact owns a 2014 GMC Terrain. The contact stated that while driving 50 MPH, the vehicle started jerking and hesitating abnormally. A dealer was contacted. The vehicle was towed to a dealer, where it was diagnosed and determined that the piston rings were damaged, the high-pressure fuel pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
Jul 15, 2025
Incident date: Jun 2, 2024
116k miles and the transmission went out. Spent almost 6k on a jasper to replace it. I don’t think I need to explain what happens when a trans goes out. It did all of those things.
Incident date: Jul 14, 2025
Vehicle overheated caused the cylinder head that crack. I am concerned it may catch fire as others before the recall. When I key in the VIN it shows no recall. However the NHTSA recall no 17V-209 or 17S09 shows all Escapes produced 2/12/13-9/2/14 have this issue and should have gotten a part to prevent this. With a production date of 5/14, shouldn't this vehicle be included?
Incident date: Jul 14, 2025
The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the dri... Read more
Incident date: Jul 15, 2025
My 2016 Colorado is having a power steering failure identical to the 2015 recall. Recall #16V054000 (issued February 2016) covered 2015 Colorados and Canyons with the same type of electric power steering (EPS) gear assembly prone to internal corrosion. Exact failure symptoms: Sudden stiff steering, steering wheel locks/stiffens “Service power steering” or “Stabilitrak” warnings DTC codes... Read more
CHEVROLET
SILVERADO 1500
(2020) — STEERING
Jul 15, 2025
Incident date: Jun 1, 2025
The power steering system failed and requires brute force to turn the wheel. The software system was reflashed but this did not fix the problem. There was a recall for this issue from 2011-2013, but not for our year. There is not a warning light on.
Incident date: Jul 15, 2025
The tailgate paint started to peel. I took the vehicle into the Honda Collision shop. They said I missed the extended warranty by a few months. I called America Honda and they said there is nothing they can do about even though they are aware of the issue with the white paint. This was about a year ago. Now the roof of the vehicle is peeling. This is a hazard because of the potential of rust and w... Read more
Incident date: May 8, 2025
Engine seized my truck has been at the Chevorlet Tempe dealership I filed a claim with GM still no response.
Incident date: May 8, 2025
I purchased my vehicle on January 6, 2025. Two days later, the check engine light came on. After struggling to reach anyone at the dealership, I finally got in touch on January 14, and dropped the car off on January 22 for a catalytic converter and A/C issue. On February 23, the check engine light returned with the same code. I brought the car back on March 7, and by May, the light came on again a... Read more
Incident date: Jan 15, 2025
BACK UP COMPUTER SCREEN NOT WORKING EVERY TIME VEHICLE IS PUT IN REVERSE. TALKED WITH SERVICE MANAGER -ABOUT 6MONTHS AGO TOLD IF UNIT DOES NOT MALFUNCTION WHEN BEING TESTED CANNOT CHECK PROBLEM.BUT IF I WOULD LEAVE CAR FOR A DAY THEY WOULD TRY AT VERIOUS TIMES TO SEE IT NOT WORKING.NO WARNING ONLY SCREEN TELLING US BACK UP SCREEN NOT WORKING OR SCREEN GOES TO BLUE SCREEN WITH NOTHING ON IT.
Incident date: Jan 15, 2025
BACK UP COMPUTER SCREEN NOT WORKING EVERY TIME VEHICLE IS PUT IN REVERSE. TALKED WITH SERVICE MANAGER -ABOUT 6MONTHS AGO TOLD IF UNIT DOES NOT MALFUNCTION WHEN BEING TESTED CANNOT CHECK PROBLEM.BUT IF I WOULD LEAVE CAR FOR A DAY THEY WOULD TRY AT VERIOUS TIMES TO SEE IT NOT WORKING.NO WARNING ONLY SCREEN TELLING US BACK UP SCREEN NOT WORKING OR SCREEN GOES TO BLUE SCREEN WITH NOTHING ON IT.
Incident date: Sep 15, 2024
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be repl... Read more
Incident date: Sep 15, 2024
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The f... Read more
Incident date: Jul 1, 2025
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Homestead Auto, where it was diagnosed with coolant intrusion into the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The dealer was notified of the failure and referred the contact to the manufa... Read more
Incident date: Jul 13, 2025
The contact owns a 2024 Honda ADV160. The contact received notification of NHTSA Campaign Number: 25V195000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact was informed that there was a priority for newer vehicl... Read more
Incident date: Jun 7, 2025
Emissions recall work was completed on the vehicle but the vehicle continues to exhibit "start" issues. The gas pedal can be depressed and a large delay can be experienced in the vehicle responding to the pedal causing the risk of injury and accident. The vehicle was taken to the shop and error code 219 A/B was the problem meaning fuel injectors not working properly and my particular VIN was not u... Read more
CHEVROLET
EQUINOX EV
(2025) — ELECTRICAL SYSTEM
Jul 15, 2025
Incident date: Jul 15, 2025
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The con... Read more
Incident date: Apr 1, 2025
The windshield has a horrible glare on it when exposed to the sun. It makes seeing out the windshield very difficult and can lead to not visually seeing other vehicles, pedestrians, etc. This needs to be fixed by the manufacturer. The problem has not been reproduced or inspected by any independent service or others, yet is a very well know issue on various forums about this vehicle.
CHEVROLET
EQUINOX EV
(2025) — UNKNOWN OR OTHER
Jul 15, 2025
Incident date: Jul 15, 2025
I am experiencing an ongoing issue with the gear shifter in my 2022 Chevy Malibu. The car frequently fails to recognize when it is in Park, even when the shifter is visibly and physically in the Park position. This results in the vehicle not shutting off properly, and I often receive a “Shift to Park” warning message. At times, it takes me several minutes of wiggling or moving the shifter bac... Read more
Incident date: Jun 3, 2025
I bought my truck less than a year ago. I found out that the recall (23530) repair on my truck had been completed about 2 months prior to me buying it from another dealership. I took it to a local dealership last week (July 3rd) for the diagnostic and the findings were obvious. Water/moisture in the light that shorted out the right side lights and causes the camera to flicker like a strobe light. ... Read more
Incident date: Apr 25, 2025
I own a 2015 Ford Escape with an EcoBoost engine. I had to repeatedly refill the coolant but could not find any visible leaks. At one point the engine did overheat. Eventually, I took it to a Ford dealership, where the mechanic inspected the engine and found coolant inside the cylinders. I was told this was a known issue with EcoBoost engines. The engine had to be replaced entirely, and I was forc... Read more
CHEVROLET
SILVERADO 1500
(2014) — STEERING
Jul 15, 2025
Incident date: Jun 1, 2025
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed and attempting to make a turn, the vehicle lost power steering functionality, and the steering wheel seized. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that her daughter was inside the vehicle during the failure. The con... Read more
Incident date: Jun 11, 2025
Driving down the road and turning into my driveway, the power steering went out, the truck cut off - then after a few minutes, the truck started, then the display showed “Open then close driver window” & now displays “Service Power Steering, Drive With Care”
Incident date: Jun 11, 2025
The contact owns a 2017 Mazda CX-5. The contact stated while the vehicle was parked, there was an abnormal sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mile... Read more
Incident date: Jun 11, 2025
Incident 1 - Dashboard Electrical Failure Date: June 11, 2025 Mileage: approx. 10,000 Problem: Multiple dashboard error lights activated simultaneously, including false "dead battery" warnings despite the vehicle starting normally. The vehicle could not be shifted into gear and could not be shut off through normal ignition procedures, requiring manual battery disconnection to resolve. Incident 2 ... Read more
Incident date: Mar 10, 2023
This RV was equipped from the factory with an axle on which was a sticker stating that the axle had a "D35 Capacity" of 3500 lbs. The RV also has a sticker stating that the GVWR is 4200 lbs and the "weight of this recreational vehicle trailer as completed at the factory with full propane cylinder(s) and full generator fuel if applicable is 1624 kg OR (3582 Lbs.)" To my understanding, this means ... Read more
Incident date: Jul 11, 2025
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, a diagnostic test was not performed. The dealer was made aware of the failure. The vehicle was not diagnosed or repa... Read more
Incident date: Jul 1, 2025
Vehicle keeps slipping in and out of lower gears.
Incident date: Jul 15, 2025
The contact owns a 2013 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the taillight bulbs failed to function as intended. The contact stated that the taillight bulbs overheated and burned out quickly. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with taillight wiring harness failure. The contact was informed that the taill... Read more
Incident date: Jul 15, 2025
Passenger sun visor broke years ago. I was able to keep it from falling down by using a large metal clip to hold it up, however it could not be lowered when needed by a passenger. Drivers sun visor broke (would not stay up) yesterday, blocking my view. I understand 2006-2011 camrys were recalled for this problem. However, I was told my vin # was not included. WHY? My car obviously has a visor d... Read more
Incident date: Jul 15, 2025
Getting engine power reduced messsge in shop 4th time now in 3 weeks, 2 service bulletins, now they want to put new engine, found over 800 complaints about same issue on car complaint.com website and more on Reddit of same issue . Car wouldn’t go more than 5mph extremely traumatic on highway my son won’t get back in the car he is too scared.
Incident date: May 20, 2025
The contact owns a 2020 Nissan Altima. The contact stated while driving approximately 50 MPH, the vehicle lost motive power. The contact stated that the message "Engine Malfunction" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the ma... Read more
Incident date: May 20, 2025
The contact owns a 2020 Nissan Altima. The contact stated while driving approximately 50 MPH, the vehicle lost motive power. The contact stated that the message "Engine Malfunction" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the ma... Read more
Incident date: Jul 15, 2023
When my vehicle reaches 60 mph the back end of my vehicle begins to sway excessively. Something may be wrong with the axle. It’s actually very frightening. Also, when my vehicle is running, I feel a slight puttering and then it quickly goes away as if somethings going on with the fuel pump. Lastly, my rearview camera sometimes looks a little blurry. I did take my vehicle to team Chevrolet in Sw... Read more
Incident date: Aug 15, 2024
ST 225/75R15 One driver side tire blew in May/2025 which caused extensive damage to the RV floor and sidewall. I replaced and did not file a claim. My family was in the tow vehicle when the blowout occurred. Debris was thrown across the highway and I had no room on the side of the highway to change the tire. Police called. Yesterday July 14/2025, the spare tire blew up all on its own while at a c... Read more
CHEVROLET
TRAILBLAZER
(2022) — ELECTRICAL SYSTEM
Jul 15, 2025
Incident date: May 8, 2025
Per my dealership, there is chaffing in the main wiring harness of the vehicle and the entire harness needs to be replaced. On recall N222391510, for Sierra's of the same year, the harness had to be replaced as well.
CHEVROLET
TRAILBLAZER
(2022) — ENGINE
Jul 15, 2025
Incident date: May 8, 2025
The contact owns a 2019 Ford F-150. The contact stated that the vehicle made an abnormal loud rattling sound on cold starts. The contact related the failure to Ford Campaign Number: 21N03. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage w... Read more
CHEVROLET
SILVERADO 1500
(2014) — STRUCTURE:BODY
Jul 15, 2025
Incident date: Nov 15, 2024
The rear door seals on the vehicle do not seal which allows water and dust to enter the vehicle from the rear two doors. Mazda customer service has been contacted multiple times on this issue and they refuse to address the issue. The dealer it was purchased at said it was a known issue after we had already purchased the vehicle. You can look online and see a bunch of people reporting the same i... Read more
Incident date: Dec 1, 2023
i cant use my cruise control its not going straight and everytime im turning i can hear a grinding noise its coming from power steering
CHEVROLET
EQUINOX EV
(2025) — POWER TRAIN
Jul 14, 2025
Incident date: Jul 14, 2025
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was p... Read more
CHEVROLET
SILVERADO 1500
(2012) — ENGINE
Jul 14, 2025
Incident date: Jul 24, 2024
Car began to make clicking noise which turned into a louder “dying” sound. Car completely stopped, and had to get towed. I was told the engine failed due to parts from the recall.
CHEVROLET
SILVERADO 1500
(2012) — ENGINE
Jul 14, 2025
Incident date: Jul 24, 2024
A coolant intrusion required the long block to be replaced.
Incident date: Jun 17, 2025
This vehicle has an issue with the gear position switch, which causes the wrong gear to display on the info screen intermittently. Sometimes at highway speed, with cruise control engaged, the bike will think it's in neutral, which cancels the cruise abruptly. The bike has been in for service for this issue many times, including a recall, but the issue persists, and the manufacturer has no more int... Read more
CHEVROLET
SILVERADO 1500
(2021) — EXTERIOR LIGHTING
Jul 14, 2025
Incident date: Jul 9, 2025
The front daytime running lights are out and not replacable. Ford said they cannot repair the led and need to replace the entire headlight. This is a safety issue for me and my passengers as other cars might not see us especially in certain weather or lighting. Two Rivers Ford inspected the vehicle and said they can't fix it. Would cost $4000 for new headlights plus labor. No warning lights. Ther... Read more
Incident date: Jun 23, 2025
I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or cro... Read more
Incident date: Nov 14, 2024
There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.
CHEVROLET
EQUINOX EV
(2025) — UNKNOWN OR OTHER
Jul 14, 2025
Incident date: Jun 16, 2025
1. Warning Lights Triggering at Random: The vehicle randomly displays warning lights while driving, causing me panic and concern that the car may be unsafe or about to malfunction. I have brought this to the dealership’s attention on multiple occasions ([insert dates if known]), but they were unable to diagnose or fix the problem. Despite this, the warning lights continue to appear intermittentl... Read more
Incident date: May 10, 2025
I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “Steering Loss – Stop Safely” “Service AdvanceTrac” “Hill Start Assist Not Available” The steering became extremely heavy and difficult to turn, creating a major safety concern—especiall... Read more