Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 252,439 complaints for CHEVROLET
Incident date: Apr 21, 2025
Check engine light will come on entire car will shut off. Shuttering, braking locks up, all power is reduced, especially engine power. car will get towed to the Chevrolet dealership in temple, Tx and Killeen, Tx for repairs. When hooked up to the scanner all 7 modules show as faulty. Chevrolet of Killeen replaced only 3 of the modules stating that was the issue. two days after repair same issue ha... Read more
Incident date: Jul 1, 2025
The forward crash detection detects objects on the side of the road that do not present a hazard. The vehicle then automatically, abruptly brakes causing temporary loss of control in the vehicle. In one instance the system detected the barriers in a construction zone causing me to almost lose control of the vehicle and crash into the barrier. The problem has been confirmed by both the dealership a... Read more
Incident date: Jul 1, 2025
The forward crash detection detects objects on the side of the road that do not present a hazard. The vehicle then automatically, abruptly brakes causing temporary loss of control in the vehicle. In one instance the system detected the barriers in a construction zone causing me to almost lose control of the vehicle and crash into the barrier. The problem has been confirmed by both the dealership a... Read more
Incident date: May 21, 2025
Jeep pushed an OTA Software Upgrade on 10/10/2025. The following morning 10/11/2025, while operating the vehicle. The vehicle lost all propulsion and power steering. Check Engine Light Came on and a message “Shift to P to Start” message appeared on the console. Additionally, the traction control system, collision avoidance alarms appeared on the console. Fortunately I was able to navigate th... Read more
CHEVROLET
SILVERADO 1500
(2014) - FUEL/PROPULSION SYSTEM
Oct 12, 2025
Incident date: Aug 1, 2025
began smelling fuel in the cockpit about 2 months ago but thought not much about why until it kept getting stronger. Looked under the car a saw fuel dripping in front of rear passenger wheel and directly under tank.
CHEVROLET
SILVERADO 1500
(2014) - VEHICLE SPEED CONTROL
Oct 12, 2025
Incident date: Aug 1, 2025
Jeep pushed out an over-the-air update to UConnect on 10/10/25, which I installed. After installing the update, my car completely shut off in the middle of an intersection. I could have been killed. I restarted the cr, and it continued to do this every few minutes all the way home. I tried to call Jeep and they said they could not help me because the update came from Stellantis. It was well d... Read more
CHEVROLET
SILVERADO 1500
(2014) - ENGINE
Oct 12, 2025
Incident date: Aug 1, 2025
Jeep pushed out an over-the-air update to UConnect on 10/10/25, which I installed. After installing the update, my car completely shut off in the middle of an intersection. I could have been killed. I restarted the cr, and it continued to do this every few minutes all the way home. I tried to call Jeep and they said they could not help me because the update came from Stellantis. It was well d... Read more
CHEVROLET
SILVERADO 1500
(2023) - LANE DEPARTURE: ASSIST
Oct 12, 2025
Incident date: Oct 11, 2025
I was informed from the Volkswagen dealership of where I purchased the vehicle that there are malfunctions with the Lane Assist system and other driver assistance functions caused by a fault in the steering wheel. However, I was also told that Volkswagen no longer manufactures or provides a replacement steering wheel for my vehicle. This leaves me without a viable solution to restore the safety sy... Read more
CHEVROLET
SILVERADO 1500
(2023) - ENGINE
Oct 12, 2025
Incident date: Oct 5, 2025
While driving, Jeep stalled out/became unresponsive, D started flashing on gear shift panel and dashboard, check engine light came on and dashboard message said: "shift to P to start" "Press brake & Push button to start" While jeep was already ON and was driving. Very dangerous!! This happened 4x in 1 mile radius. Had to put in P, shut off and restart but kept happening. Luckily was able to maneu... Read more
Incident date: Oct 10, 2025
I noticed my oil was pretty much empty at one point. I don't know how long it had been empty but I had been driving the car for a long time. But I usually do my oil changes every 5000 miles so the fact that the oil was empty is definitely not a good sign. I did an oil change and replaced the drain plug in case that was the issue. I checked for leaks and there weren't any. After probably a couple t... Read more
Incident date: Aug 1, 2025
The car performed an automatic update last night. Driving it today, the car automatically shut down multiple times on a busy street. My life was in danger multiple times. There is no solution and this is negligence.
CHEVROLET
TRAILBLAZER
(2025) - ENGINE
Oct 11, 2025
Incident date: May 20, 2025
On Friday [XXX] at approximately [XXX]. My wife and I were driving our 2024 C-Class 300 (~8,000 miles on this vehicle) on [XXX] and entering the intersection of [XXX]. Riverside, CA 92506 when all of sudden the car just died (the engine stopped running, pushing the gas pedal with no power) and all the dashboard lights came on flashing like crazy. This incident paced my wife and I in a very venera... Read more
Incident date: Sep 30, 2025
After software update jeep will not drive
Incident date: Sep 22, 2025
Seat belts does not retract and when pulled it remains in that position. Even when I feed the belt back into its place its very loose and unsafe.[driver seatbelt], fuel injectors are causing the car not to accelerate and safety concerns while on freeway with children the car began to shutter/wanting to.shut off. I used both break and gas at the same time to keep the car running. I was told by Hyun... Read more
Incident date: Sep 22, 2025
While driving, the steering suddenly failed — the wheel spun freely with no response from the front wheels. This occurred at a stoplight shortly after exiting the freeway; had it happened minutes earlier at highway speed, it could have caused a serious crash. The vehicle was towed to a Tesla Service Center, which confirmed an under-torqued and stripped bolt on the intermediate steering shaft con... Read more
Incident date: Oct 6, 2025
A software update appears on the screen. I hit update and got out of the Jeep. A number of hours later I started up the Jeep and drove away, about a mile down the road while driving the Jeep entirely shutdown. The motor was off and I had not control. The dash told me to put it in park and update. I was luckily in a spot where I could just stop in the middle of the road, I put it in park restarted ... Read more
Incident date: Oct 9, 2025
Software update causes vehicle to completely loose power after two minutes or so of driving. Very serious problem and dangerous. Requires stopping vehicle immediately and rebooting. Happens again and again.
Incident date: Oct 9, 2025
Jeep pushed a software update on 4xe models on 10-10-2025. Today on 10-11-25 I pulled out of my driveway drove less than 100 feet and lost power. The check engine light came on vehicle said to switch to park and start the vehicle. This happens four times trying to turn around in a 2 block radius to get home. With the vehicle parked I turned it on kept my foot on the brake vehicle in drive and it... Read more
Incident date: Oct 2, 2025
After an over-the-air update of the Uconnect system on 10/10/25 the vehicle repeatedly lost propulsion. In each instance I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator (electric/hybrid/esave) disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. ... Read more
Incident date: Jul 9, 2025
The vehicle did an over-the-air update to the vehicles software, u connect. The vehicle has since suffered two losses of propulsion while driving, with check engine light indicator illumination and a P1E1D code. This has been reported by numerous other 2024 4xe drivers.
Incident date: Oct 10, 2025
All of the warning lights shows up on the dash board. Honda told me it’s related to a bad Multi purpose camera. None of the safety features or cruise control will work until the camera is fixed.
CHEVROLET
SILVERADO 1500
(2021) - SEATS
Oct 11, 2025
Incident date: Oct 2, 2025
I was sold on [XXX] this vehicle with an active recall. I was later told by the dealer, BeauTownsend Ford, that only they could fix this recall and no other dealer could touch the car until they fixed it. When an unrelated repair was needed I took it to my local dealer. They could not find record of the sale being registered with the Company, Lincoln, and therefore could not start the repair or... Read more
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Oct 11, 2025
Incident date: Oct 2, 2025
Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars... Read more
Incident date: Sep 28, 2025
The windshield wipers will not work. Also there is a recall on the seat belts.
Incident date: Sep 28, 2025
We own a Hyundai Palisade that continues to experience unexpected ABS engagement while driving, causing sudden and unsafe braking. This issue has nearly resulted in multiple accidents and poses a serious safety risk to my family and others on the road. The vehicle is currently at the dealership, and we’ve been informed that Hyundai is aware of the problem but does not yet have a fix. It is unacc... Read more
Incident date: Sep 28, 2025
On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year an... Read more
Fire
Incident date: Aug 8, 2025
On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year an... Read more
Fire
Incident date: Sep 21, 2025
While driving my Tahoe on the highway at normal speeds approximately 65mph. I tried to exit freeway and my brakes were unresponsive. At this moment i began to allow the vehicle tto slow down on its own. I was able to safely exit the highway and the dealer ship was right off the exit. at low sppeeds i could push the brake pedal all the way down and acchieve some braking capability.
Incident date: Jul 15, 2025
Sunday, September 21, 2025, while on my way to church around 8:40am, while driving in traffic, car began to slow and then stopped (CAR WAS IN DRIVE, NOT IN PARK). The "Shift to Park" and ABS light appeared on dashboard. After the car completely stopped, and with other motorists blowing their horns behind me, I put the vehicle in park and was able to restart it. I immediately returned home and ca... Read more
Incident date: Oct 10, 2025
When coming to a stop the or even when trying to pull out the vehicle will shut off and you have to turn the car off to restart it and then switch back to drive and then the vehicle will go but it may turn off again if coming to a stop.
Incident date: Mar 20, 2025
My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since... Read more
Incident date: Oct 3, 2025
I experienced a sudden engine failure on the highway due to the known Theta II engine defect. The engine completely shut down in the middle of traffic, nearly causing a serious accident. I never received any notice from Kia regarding the KSDS (Knock Sensor Detection System) update or any engine recall programs. When I contacted Kia Consumer Affairs, they told me they would not cover the engine rep... Read more
Incident date: Apr 10, 2025
The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RE... Read more
Incident date: Apr 10, 2025
The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RE... Read more
Incident date: Apr 10, 2025
Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning.
Incident date: Oct 10, 2025
The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back-over prevention camera screen displayed a black screen. The contact stated that because of the failure, the bumper on the rear passenger's side and the passenger's side mirror were damaged. The vehicle was taken to an independent mechanic; however, the vehicle was not inspected. The contact was advised to ta... Read more
Incident date: Oct 10, 2025
On October 10, 2025 at 8:15am my entire moonroof shattered spraying glass over myself, son and dog. This was a sunny morning 37 degrees, no traffic, no cars beside or ahead of me as starting ascent up hill. I immediately checked on everyone, called the BMW dealership and after receiving no answer on service, business and sales turned to travel down to dealership with glass still falling from roo... Read more
Incident date: Oct 10, 2025
Check engine light came on, displaying code P0101, front collision malfunction came on. Replaced MAF sensor for code P0101. The car then displayed the same lights, check engine light and AEB light and slip indicator light. My car then stalled while at a red light.
CHEVROLET
SILVERADO 1500
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 10, 2025
Incident date: Aug 1, 2025
Check engine light came on, displaying code P0101, front collision malfunction came on. Replaced MAF sensor for code P0101. The car then displayed the same lights, check engine light and AEB light and slip indicator light. My car then stalled while at a red light.
Incident date: Jun 23, 2025
While using the heated steering wheel function on my 2020 Land Rover Defender, the steering wheel began to overheat significantly after being turned on for a short time. The surface temperature became so hot that it burned and discolored the leather, releasing a strong burnt smell. This overheating poses a serious fire hazard and could easily burn the driver’s hands during operation. This issue ... Read more
Fire
CHEVROLET
SILVERADO EV
(2025) - UNKNOWN OR OTHER
Oct 10, 2025
Incident date: Oct 9, 2025
Tesla Dashcam fails to record the accident. I have requested data from Tesla; however, all the related data (call, messages) I obtained on the date is missing.
Crash
1 injured
CHEVROLET
SILVERADO EV
(2025) - ENGINE
Oct 10, 2025
Incident date: Oct 9, 2025
the accident occurred on [XXX] in the city of Visalia, Ca. I’m not sure what time it was happened and any other details because I’m not the person involved in the accident but I bought the car from a dealership located in Corona, Ca on [XXX]. They never mentioned that the car was involved in a collision or if it had an accident reports. Even brought a Vehicle History report with the contact de... Read more
Crash
Incident date: Sep 3, 2025
the accident occurred on [XXX] in the city of Visalia, Ca. I’m not sure what time it was happened and any other details because I’m not the person involved in the accident but I bought the car from a dealership located in Corona, Ca on [XXX]. They never mentioned that the car was involved in a collision or if it had an accident reports. Even brought a Vehicle History report with the contact de... Read more
Crash
Incident date: Oct 8, 2025
While accelerating from a tertiary road (45mph) to a highway (60mph), the engine suddenly produced a loud rhythmic clacking sound that increased in frequency based on rpms. No warnings or check engine light was activated. No increase in temp or change to oil pressure was noted. The vehicle was driven approximately 6 miles with no change in the sound. Vehicle was parked and sat for 2 hours. Vehicle... Read more
Incident date: Oct 8, 2025
Tesla has removed the end users ability to control the speed of the vehicle in the latest version 14.n of Full Self Driving (FSD). They are deciding for us what the proper speed is with little to no regard for the posted speed limits (which the car frequently has incorrect). They has gone so far as to say, input from occupants in the car are no longer needed or desired with regard to speed. The... Read more
Incident date: Oct 1, 2025
Brakes I wasn't able to stop when I got to the intersection. My emergency brake system never turned on and stop me from hitting the rear of the ambulance. I had called my sales man that I buy my cars from about a week after buying the car and advised him that something popped up on my dash and he adviced me to take the car back to the dealer to have it checked out so I did and they said there was ... Read more
Crash
1 injured
Incident date: Oct 1, 2025
In August 2022, with approx. 92,000 miles, my 2017 Honda Pilot received fuel injector replacement and a PCM update under Honda TSB 20-100, performed by Schaumburg Honda. This Technical Service Bulletin is known to have downstream impacts on emissions systems if the root cause is not fully corrected. On August 13, 2025, at 134,045 miles, the vehicle triggered a P0430 code (“Bank 2 Catalyst Effic... Read more
CHEVROLET
SILVERADO 1500
(2021) - SERVICE BRAKES
Oct 9, 2025
Incident date: Oct 27, 2024
On this 2013 Toyota Prius 2, the brake actuator is starting to make more and more rhythmic noise. A mechanic just alerted me that the seal is leaking, requiring a costly repair - to which he said to check for a recall as he has seen many Priuses with the same issue. While no Toyota recall is present, I can see that the NHTSA is already investigating the issue for a potential recall. As this is a l... Read more
CHEVROLET
SILVERADO 2500
(2022) - POWER TRAIN
Oct 9, 2025
Incident date: Sep 30, 2025
When I was driving on the highway I was going about 65 mph in 6th gear and then without warning my 2012 Ford f150 3.5 truck shifted all the way down to 1st gear which almost caused me to wreck on the highway and other cars to almost slam into me. Now when I try to drive the truck it keeps throwing a wrench and the wrench blinks and my truck will not shift hardly at all between the gears. After I h... Read more
CHEVROLET
SILVERADO 1500
(2022) - STEERING
Oct 9, 2025
Incident date: Sep 19, 2025
exiting interstate 270 onto highway 40/64 when the dashboard lit. up and there was no power steering. Tuning the steering wheel very difficult. Luckily no accident occurred however in a different situation or location the results would have been disastrous. Wife was able to exit the interstate and get to a parking lot.