Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Apr 30, 2025

Transmission axle was leaking 2020 and it was repaired two times that I paid for. It started leaking again a few months ago we took it in and discovered that it's a bearing or bushing which was a known issue for Ford escape and their suggesting rebuild or replace. That the leaking that we had the seal replaced couldn't stop the internal damage that it would still leak because the transmission is f... Read more

Incident date: Apr 30, 2025

The contact owns a 2018 Tesla Model 3. The contact stated that while his wife was driving at slow speeds, after completing a right turn, there was an abnormal sound coming from the front passenger’s side suspension. The contact stated that increased effort was required to maneuver the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the passen... Read more

Incident date: Apr 30, 2025

Shift to park and warming beep saying vehicle not in park also a bad smell coming from vents when start the engine makes me dizzy and also paid over $600 for repairs to AC still not fix Freon leaks .

Incident date: Jul 22, 2025

Vehicle states “Service Hybrid System” intermittently while driving and being idle. Vehicle shuts off intermittently while driving and being idle.

Incident date: Jul 22, 2025

The 2017 Nissan Altima has a delay in acceleration when the gas pedal is pressed.

Incident date: Jul 17, 2025

The contact owns a 2024 GMC Sierra 1500. The contact stated that while her husband was driving 55 MPH, the driver’s hand touched the tailgate button, and the tailgate opened. The contact was concerned about the items in the rear falling onto the highway. The driver pulled over and secured the items in the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The ... Read more

Incident date: Jul 2, 2025

ADAS System malfunctions, 4WD malfunctions, Vehicle will randomly shut off during driving.

Incident date: Oct 1, 2021

The contact owns a 2018 Chevrolet Malibu. The contact stated while driving 35 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, there was an abnormal fuel odor coming from the engine and entered the vehicle through the A/C vents. No warning lights were illuminated. The contact pulled over to the side of the road. The contact exited the vehicle ... Read more

Incident date: Oct 1, 2021

This letter is to document a serious safety incident that occurred on [XXX], involving a 2025 Jeep Grand Cherokee Summit. On that date, the subject driver, was driving a [XXX] child to a scheduled pediatric appointment. While stopped at a red light, the vehicle experienced a sudden and complete electrical failure. The engine stalled and all electronics, including the dashboard display and infota... Read more

Incident date: Jul 22, 2025

Unloaded my Denali at huge loss with 30,000 miles because gm wouldn’t fix recall after many times in shop, broke down on freeway, and need to travel to Canada on business. Canada won’t allow vehicles with open safety recalls to enter country even though im pretty sure engine was MADE in Canada. Gm corporate office told me there’s nothing they can do. While in shop for 4 days of testing i ... Read more

Incident date: Oct 24, 2024

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The v... Read more

Incident date: May 13, 2025

The contact owns a 2023 GMC Yukon XL. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was able to restart. The contact performed a VIN search and became aware that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling ); however, the part to do the recall repair was not yet availab... Read more

Incident date: Jul 22, 2025

AC blower stoped working

Incident date: Jul 18, 2025

Battery saver ignited comes on and and the entire dash flickers and turns off ! This happened in a middle of an intersection and I could move my car. We jumped it and went to the nearest auto zone replaced the battery . It was pulling 89 amps . The next day it popped up again and we replaced the alternator. Upon replacing this there was oil everywhere! And we don’t know where it is coming from... Read more

Incident date: Jun 1, 2022

Odometer Fraud. The contact purchased a 2005 Chrysler 300C. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 105,000 and at the time of registration, it was discovered that in 2021 the mileage was 144,000.

Incident date: Aug 23, 2024

All lights on head dash are on , all components are not working properly or effected because of this. (Engine light brake light abs light tire light traction control light , sensors out all) while driving vechile reduces power does not operate randomly , have to pull over shut the car off and turn it back on. Has high vibrations lot of shaking, stauling. I have had it looked at with multiple shops... Read more

Incident date: Aug 23, 2024

Incident date: Jul 1, 2025

Coolant intrusion issue caused by a defect from Ford. They are refusing to fix the issue.

Incident date: Jun 23, 2025

I purchased my car used. In the past 3 years I have had problems my headlights became increasingly dim I checked my fuses and it had blown so I replaced it. Upon doing so my windshield wipers that had just been working no longer moved. But my headlights worked. Then my passenger window would not work with the drivers door controls. I can put it up but not down. I have never had the front coll... Read more

Incident date: Jun 23, 2025

Incident date: Jul 22, 2025

Rear passenger door drain is not clearing water and is building up in door frame. Have to pull back bottom of door trim to get the water to clear

Incident date: Jul 22, 2025

Well, as prompted, I upgraded the firmware on my 2024 Spyder RT LTD last week. This week I am on a trip to the Wellsboro, PA area. Carplay has been acting flaky (no better than before the upgrade). Today however, I experienced something new. The Carplay nav side of the screen froze and the speedo side went black. The dash rebooted and the speedo was fine. This happened twice today. On the second e... Read more

Incident date: Jul 22, 2025

Back and other cameras are constantly not working and in some cases the backup cam won’t event work at all.

Incident date: Jan 22, 2025

I bought my car brand new off the lot in March 2021, it is a 2021 Honda HRV sport all wheel drive. I've been noticing over the past year that the lever to my seat has been changing the amount of times you need to pump it and the height at which it goes. When I first got the car I want to say that it pumped around 5 to 8 times, now I must use the lever anywhere from 10 to 31 times, and it is always... Read more

Incident date: Jun 23, 2025

Incident date: Jul 9, 2025

My wife was rear ended and side collision accident. She was injured with side airbags both arm was severely cut. The steering airbag did not deploy as a result she had head injury and the upper teeth was push up when her head hit the steering wheel. She had to be pry out with a Crowbar tool.

Crash 2 injured

Incident date: Jul 19, 2025

* The component that failed is the front axle of my 2019 530e xDrive, and it's a common issue for the xDrive, even under NORMAL use. I was told by my service advisor at my local BMW dealership that it should be repaired as soon as possible. * A damaged axle can lead to a wheel locking up, causing the vehicle to skid or veer off course, especially during turns or at higher speeds. This can result ... Read more

Incident date: May 1, 2025

Correction: Retrofit SBR in OCS Equipped Front Passenger Seat - Remove and Replace. FIRST ROW - SEAT BELT REMINDER SENSOR BOX CLIP (1130363-00-B), FIRST ROW OCCUPANCY SENSOR(1099592-00-F) FIRST ROW SEAT HARNESS ASSEMBLY - RIGHT HAND (1489060- 03-G). This car has 69k miles and I'm informed this is out of warranty and has a cost of $696.75 to repair on a car that is less than 4 years old. Sa... Read more

Incident date: May 16, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, th... Read more

Incident date: Jun 10, 2025

Approaching main hwy very slowly to stop. Prior to stopping the car started shaking & Making the horrible load noise. it was a terrifying exerpience. took it to Wallace Hyundai today where we purchased it new. Told them what happened, they stated it was Probably the ABS brakes. No solution, could not repeat what had happened, I told service Person it felt like 4 flat tires running over bricks. I w... Read more

Incident date: Sep 18, 2024

The contact owns a 2011 Ford F-250. The contact stated that while driving over a bump at a high rate of speed, the contact experienced the death wobble and the contact temporarily lost control of the vehicle. The contact slowed down and the violent shaking ceased. The contact stated that the tie rods, ball joints, and other front-end parts were replaced to reduce the risk of the failure recurring.... Read more

Incident date: Jun 1, 2025

Vehicle was returning Diagnostic code P0653 and P2138 it was taken to the dealership for servicing on 04/26/2025. Pedal position sensor was identified as the issue. Part was on national backorder for several weeks. and issue was repaired on 05/22/25. Vehicle was driven less than 100 miles and presented with the same issue on 06/26/2025 and was returned to the dealership for servicing. Servic... Read more

Incident date: Jul 12, 2025

The contact owns a 2021 Honda CR-V. The contact stated that while driving at various speeds and turning the steering wheel to the right, there was an abnormal popping sound, with an abnormal tug of the steering wheel in the same direction. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the electric power stee... Read more

Incident date: Jul 21, 2025

The vehicle is consuming oil at a 1 quart per 1100 mile rate. i have had it tested at a Ford dealer. there is Technical Service Bulletin (TSB) 19-2365 for the year, make and model but Ford isnt offering a repair. The repair is approximately $14,000.00 that should not be the consumers responsibility. Please help get a recall issued.

Incident date: Jul 19, 2025

Yesterday [XXX] the car basically failed to stop when I braked and was nearly hit by the approaching vehicle. I immediately called the service dept of the dealer and taking it in for diagnostics. No warning lights ever popped on. So what happened is I was getting on to the road from the parking lot and started braking to wait for the approaching cars to pass but instead of stopping all I got was... Read more

Incident date: Jul 19, 2025

Purchased new 25 Traverse. Driving from AR to OK, stopped at a store, parked car. Upon returning to car, start ignition and red "BRAKE" light illuminated as well as ABS, Traction control and forward collision icons all lit. "Service brake assist, service esc, rear auto brake and park assist unavailable" warnings all show on the dash. Vehicle had 2747 miles at time this occurred. Systems check on ... Read more

Incident date: Jul 21, 2025

Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase... Read more

Incident date: Jan 1, 2023

Having failure with the engine coolant control valve. Have taken my truck to the dealership for overheating and they always come and say that they can’t find an issue. They also informed me that I need to bring it back when my motor blows a head gasket which is complete bull.

Incident date: Jun 30, 2025

I purchased this in March of 2025. 2 or 3 weeks after I bought this I took it to an oil lube shop and they said there was not any oil on the.dip stick. Also I started noticing the car being jerky while driving and when shutting it off it sputters. I took it to Max motors, a GMC dealer for a diagnostic check because it uses a quart of oil a week. They told me the high pressure fuel pump is bad an... Read more

Incident date: Jun 30, 2025

We first received notice of the recall on December 18, 2024. The front right suspension knuckle joint was making a clicking noise for several weeks and has now cracked and detached the suspension arm on the front right wheel. Thus making my car completely unsafe to drive. The manufacturer gave me an unclear answers for an extended period of time. They have now confirmed that the part is on back or... Read more

Incident date: Jun 30, 2025

My 2025 Chevy Silverado ZR2 has experienced the same dangerous system failure five times. While driving, every warning light on the dash activates, I lose power steering, and the vehicle completely shuts down and won’t restart. This creates an extreme safety risk — the first failure happened on a local road, but most recently, it occurred while my family was driving out of state during a holid... Read more

Incident date: Jul 19, 2025

I was driving to AZ from a CO vacation with my two kids in the car when the steering in my 2013 Ford Explorer locked up. I had exited the freeway and was on a 2 lane country blacktop. I approached some curves in the road and at that point noticed I had absolutely no steering whatsoever. I noticed warning lights came on around that same time. I started slowing down, as the road continued to curve I... Read more

Incident date: Jul 21, 2025

The contact owns a 2019 Ford F-53. The contact stated while the vehicle was parked, while checking the coolant, the contact became aware that there were several mounting brackets used to secure the hood were missing from the engine compartment. The contact used tape to secure the hood. No warning lights were illuminated. The contact had received notification of NHTSA Campaign Number: 24V826000 (La... Read more

Incident date: Apr 26, 2025

The contact owns a 2015 Ford Focus. The contact stated that while attempting to start the vehicle, the instrument panel illuminated; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer and the contact was waiting the diagnostic report. The vehicle was not repaired. The manufacturer was notified of th... Read more

Incident date: May 14, 2025

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the... Read more

Incident date: Jul 7, 2025

The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was noti... Read more

Incident date: Jul 21, 2025

The contact owns a 2024 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool con... Read more

Incident date: Jul 15, 2025

The contact owns a 2017 Ford Escape. The contact stated that after refueling at several different gas stations, the engine warning light illuminated. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended. The contact added fuel cleaner to the fuel tank. The contact stated that the failure was related to NHTSA Campaign Number: 24V187000 (Fuel Syst... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog