Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 250,088 complaints for CHEVROLET
CHEVROLET
SILVERADO 1500
(2020) — ENGINE
Aug 1, 2025
Incident date: May 17, 2025
Description of Issue: We have experienced multiple episodes of violent shaking in our 2024 Toyota Grand Highlander while stopped at red lights or in intersections. Both my wife and I have had this happen independently, around two to three times each. Most incidents occurred while our young children were in the vehicle. The most recent incident occurred today, when my wife experienced it twice in ... Read more
CHEVROLET
SILVERADO 1500
(2020) — BACK OVER PREVENTION
Aug 1, 2025
Incident date: May 17, 2025
The contact owns a 2021 Ford F-150. The contact stated that while reversing, the rearview camera image was black intermittently. The contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention). The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and con... Read more
Incident date: Jul 31, 2025
The contact owns a 2014 Ford Edge. The contact stated while reversing, the rearview camera image was black intermittently, and a message to contact the dealer was displayed. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact t... Read more
Incident date: May 1, 2025
After a driveshaft recall repair was performed on July 10, 2025, at Germain Honda of Dublin, my 2013 Honda Accord EX-L immediately began showing multiple safety system warning lights, including ABS, VSA, traction control, and check engine. These lights had never appeared prior to the repair. Diagnostic codes included: •VSA Solenoid Valve Malfunction •Modulator Control Unit Power Source Circui... Read more
Incident date: Jul 19, 2024
Steering assist reduced warning is on all the time. Fan is on overdrive and thermostat needle on cool all the time. Leaking camshaft actuator solenoids
Incident date: May 1, 2024
The contact owns a 2012 Nissan Sentra. The contact stated that while driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,504.
Incident date: Jun 3, 2025
I am reaching out to report a recurring issue with the dashboard display on my 2025 Hyundai Tucson Hybrid. The display has failed on two separate occasions, significantly impacting my ability to monitor essential vehicle information while driving. Occasion 1. Dated : [XXX] Issue : Dashboard does not display the Speedometer, RPM and both the Right/Left Indicator Camera. Issues Reported to Dealer... Read more
Incident date: Aug 1, 2025
The transmission stopped working it's wouldn't go we had kids in the car the car is in the shop and needs a transmission the engine light also came on
Incident date: Jul 4, 2025
I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly ou... Read more
Incident date: Jun 1, 2025
The vehicle is currently in the shop due to safety concerns involving malfunctioning exterior lighting and a serious incident of the vehicle entering limp mode. 1) With automatic headlights activated, all exterior lights shut off while driving at night, posing a significant safety risk. 2) During daylight hours, the automatic headlight system inconsistently toggles between different lamp settings,... Read more
CHEVROLET
SILVERADO 2500
(2022) — ENGINE
Aug 1, 2025
Incident date: Jul 14, 2025
My vehicle’s engine has been recalled since June. The dealer refused to inspect because there is no remedy to replace the engine. I have complained since I purchased the vehicle of noises that I’ve heard. I am hearing more noises, and I am increasingly getting more scared every day to drive my vehicle. I will not put myself nor my family in harms way I can get into an accident. I am afraid to ... Read more
CHEVROLET
SILVERADO 2500
(2022) — ENGINE
Aug 1, 2025
Incident date: Jul 14, 2025
The contact owns a 2018 Infiniti QX60. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure, but no ... Read more
Incident date: Jul 1, 2025
The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, ... Read more
Crash
Incident date: May 4, 2025
The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driver’s side door failed to open while pulling on the interior door handle. The contact rolled down the window and was able to open the front driver’s side door while pulling the exterior door handle. The vehicle was taken to a local dealer, where it was diagnosed th... Read more
Incident date: Jul 17, 2025
MMI not connecting Control module for emergency call module
Incident date: Jul 17, 2025
Received a recall notice Recall 25V-280 related to the backup camera and rear visibility. On July 9, 2025 I took the vehicle to the Polestar repair facility in Westport CT for the identified software update. Before the the recall fix I received the "camera is temporarily unavailable" message approximately every one in ten backups and I could restore the camera view manually (push camera on main ... Read more
CHEVROLET
SILVERADO 2500
(2024) — UNKNOWN OR OTHER
Jul 31, 2025
Incident date: Jan 12, 2024
THE CENTER TOUCHSCREEN IS LEAKING A STICKY GLUE-LIKE SUBSTANCE AND HAS VISIBLE BUBBLES FORMING INSIDE THE SCREEN. THIS AFFECTS VISIBILITY AND OPERATION OF ESSENTIAL VEHICLE FUNCTIONS LIKE HVAC, NAVIGATION, AND DEFROST CONTROLS. THIS ISSUE IS WORSEN WITH HEAT EXPOSURE. THE SCREEN ALSO FREEZES RANDOMLY.
CHEVROLET
SILVERADO 2500
(2024) — EQUIPMENT:OTHER:LABELS
Jul 31, 2025
Incident date: Jan 12, 2024
The interlock devices installed in cars process is dangerous! Blowing into the device while driving is very very dangerous!! Anyone can pass out while trying to drive and I know this because I got very dizzy a couple of times while blowing into the device. There should be a sensor that will detect that the car is in motion and should not require a person to blow while driving. This is an accident... Read more
Incident date: Sep 20, 2024
The vehicle is experiencing multiple active safety system failures, severely impacting driver control and passenger protection. The most critical issue is a persistent SRS airbag malfunction warning, along with the system failing to detect that the seatbelt is buckled, even when properly latched. This disables key safety systems such as airbags and seatbelt pretensioners. The vehicle also suffer... Read more
Incident date: Sep 20, 2024
The metal braided steel cable that anchors the seatbelt harness to the driver seat broke in half during operation. This severed cable left the driver unrestrained in the event of a collision.
Incident date: Jul 27, 2025
Over the course of 6 mos. I've experienced several instances while braking on uneven surfaces, wherein the ABS system of my 2024 Hyundai Palisade reacted surprisingly very unpredictably. On 2 occasions this caused a near-miss; one of which involved braking while turning a corner on a rough surface and the car skidded/skipped (wheel-hopped) unpredictably. In another near-miss, I quickly released/r... Read more
CHEVROLET
SILVERADO 3500
(2019) — ENGINE
Jul 31, 2025
Incident date: Jul 31, 2025
We’ve only had the vehicle for a few months and while we were driving the engine rod basically broke in pieces damaging the engine and almost causing us to wreck. After looking at the other GM engines being recalled for engine rod issues and complete engine failure. This sounds like the same incident and needs to also be added to this. It’s put us out and almost caused us to wreck after only 1... Read more
CHEVROLET
SILVERADO 3500
(2019) — ENGINE
Jul 31, 2025
Incident date: Jul 31, 2025
The vehicle experienced engine stalling and rough running. We discovered it had an open engine recall related to known defects in the Theta II engine. We dropped the vehicle off at a Hyundai dealership (Hyundai Napleton) on July 1st, 2025 for recall repair, following instructions from ACV Auctions. After holding the vehicle for over three weeks, Hyundai Napleton informed us they could not perform... Read more
CHEVROLET
SILVERADO 3500
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 31, 2025
Incident date: Jul 31, 2025
1st incident: When driving the vehicle dashboard shut off, no indicators working such as speedometer, gauges etc and brakes were not working, luckily I was in a 60 miles an hour zone so I had to just let the vehicle come to a gravity stop. To turn off the engine and start it back up again. 2nd incident: when driving the dash lights turned off and on like flickering on and off and all the gauges me... Read more
Incident date: Jul 22, 2025
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced ... Read more
Incident date: Jul 22, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Jul 22, 2025
Master Cylinder failure after less than 3 months of ownership and only 3,891 Miles. Multiple warnings lights related to brakes appeared when the car was started. GM already had a TSB for the 2024 Traverse but has not come out to say 2025 models are impacted yet. Multiple reports of people that do have the issue are waiting weeks for a replacement part because GM is not able to source them. See... Read more
Incident date: Jul 31, 2025
The contact owns a 2022 Subaru Ascent. The contact stated that while driving 30 -35 MPH and depressing the brake pedal, there was an abnormal rumbling sound coming from the vehicle. The contact stated that the vehicle stopped and resumed driving repeatedly. The contact stated that the vehicle failed to respond as intended, causing the braking distance to be extended. There was no warning light ill... Read more
Incident date: Jul 13, 2025
Recall Info: The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. This information creates anxiety for myself and my wife who already suffers from a medically documented anxiety disorder every day that... Read more
Incident date: Jul 13, 2025
The panoramic sunroof shade failed causing it to drop down on one side, this is a poorly engineered and built by Ford, not an owner's fault. The panoramic roof shade have plastic clips that hold the shade that break by themselves causing the shade to fall. if both clips failed or the one on the drivers side this could cause temporary visual obstruction. This is a poorly designed system and needs... Read more
Incident date: Jul 13, 2025
Car with only 3900 miles brand new after 3 months the braking system, collision system, parking assist, ABS and brake lights appeared on dashboard, at the dealer since 07/14/2025, I was suggested not to drive the car. Same day called GM customer service and opened a case, the dealer gives me a rental car to use until the repair is finished. At the end of the same week I called again GM customer se... Read more
Incident date: Apr 1, 2025
The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.
CHEVROLET
SILVERADO 1500
(2016) — POWER TRAIN
Jul 31, 2025
Incident date: Jul 31, 2025
I discovered, after my Ford Ecoboost engine light came on, that my engine needs a total replacement with only 67,000 miles on the engine. I have learned that it was a KNOWN design flaw by Ford Motor Company since 2020, the year I purchased my vehicle slightly used with 20k miles. The engine can overheat, catch fire, or seize up while driving, due to coolant leaking into the piston chambers. I ... Read more
Incident date: Jun 1, 2025
Was Driving on my way to work and I heard a sharp sound while going up a hill. I then got warnings that said transmission issue, pull over immediately when safe and the car shifted itself into neutral. I was in the middle of traffic and lost all acceleration controls, while being forced out of the drive gear. I lost all speed and had to move through traffic and get to a side street. The same thing... Read more
CHEVROLET
SILVERADO 2500
(2000) — ENGINE
Jul 31, 2025
Incident date: Jul 31, 2025
While driving my vehicle speedometer goes to zero which no recognition of speed. If brought to a stop I can’t get out of first gear. Ford issued a “Customer Satisfaction Program 19N01” related to the 6R80 transmissions, Sudden Transmission Downshift. This “Customer Satisfaction” should have been a non expiring recall. The check engine sometimes flicks on but does not stay on or show a c... Read more
Incident date: Jun 24, 2025
The contact owns a 2023 Ford F-250 SD. The contact stated that while attempting to roll up the front driver's side window, the window partially rolled up. The contact stated that the front passenger's side window had experienced the same failure. There was no warning light illuminated. Additionally, the infotainment system had defaulted to a factory setting independently, causing the Forward Colli... Read more
Incident date: Jul 10, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel became difficult to turn. The messages "Service Power Steering Now" and "Service Advancetrac" were displayed. The vehicle was towed to a local independent mechanic, where it was diagnosed with an unknown communication error, and the mechanic determined that an unknown sensor needed t... Read more
Incident date: Jun 25, 2025
When going through Auburn, AL with speed limit of 70 mph my car engine started blinking on and off then my car dropped down only allowing me to go 60 Mph.
Incident date: Jul 31, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the transmission shifted to neutral(N) unintendedly, and the vehicle lost motive power. The power train warning light was illuminated. No further information was available. Additionally, the contact stated that electronic system and lights failed to turn off. The contact confirmed that the VIN was not incl... Read more
Incident date: Jun 3, 2025
The contact owns a 2018 GMC Acadia. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P), but the “Shift to Park” message was displayed. The vehicle made an audible chime. The contact shifted the gear shifter back and forth, then shifted into park(P) before the proper gear was recognized. The vehicle was taken to an independent mechanic; however, the veh... Read more
Incident date: Jul 19, 2025
Car slams on brakes randomly. If the cannot sell or dealer trade these vehicles, why r they permitted to allow us to keep driving a dangerous vehicle. My Service manager is at a total loss , and this auto is dangerous.
CHEVROLET
SILVERADO 1500
(2019) — ENGINE
Jul 31, 2025
Incident date: May 20, 2025
There is a recall for the fuel injectors that is a serious issue and can cause the engine to catch fire but there is no fix and I am afraid to drive my car.
Incident date: Jun 7, 2025
The clutch system in my 2024 Honda Civic Sport Touring (VIN: [XXX]) failed completely at 8,126 miles, consisting of flywheel (#22100-5CD-018), friction disk (#22200-5CC-003), pressure plate (#22300-5CC-003), and release bearing (#22810-57A-006) - the exact parts Honda identified as defective in TSB 22-017 due to supplier production issues causing premature friction disc wear. The failure created i... Read more
Incident date: Jul 23, 2025
1. OBC failure. Stranded unable to charge. Situational could be dangerous. 2. Rt side mirror defaults to extreme angle after locking car evert time. Dealership could not troubleshoot solution.
Incident date: May 13, 2025
After consulting with a certified technician, I’ve learned this model uses the same 6-speed transmission (6T40) found in several GM vehicles, and that it’s widely known to fail prematurely—many as early as 100K–117K miles. There are dozens of similar consumer complaints filed with NHTSA and discussed online. These are not isolated incidents but part of a consistent pattern of early, costly... Read more
CHEVROLET
AVALANCHE 1500
(2002) — STEERING
Jul 30, 2025
Incident date: Nov 22, 2019
Stabilitrak light came on said to service power steering. Pulled over turned off and turned back on it turned off, randomly comes on
CHEVROLET
AVALANCHE 1500
(2002) — POWER TRAIN
Jul 30, 2025
Incident date: Nov 22, 2019
Transmission has hard shifts in lower gears. Causing the car to jump/jerk wich could cause driver to possibly loose control in wet road conditions.
Incident date: Jul 14, 2025
Gear slipping since I’ve had the truck. Replaced parts of motor, new transmission installed and still gear slipping entering the second gear. A big jolt happens every time I accelerate and when I slow down about the 10 mph mark it jolts again. Spent well over $10,000 on major truck repairs. I just don’t understand how this truck has 0 recalls. My truck is similar to all of the v8 Sierras of th... Read more
CHEVROLET
TRAILBLAZER
(2024) — ENGINE
Jul 30, 2025
Incident date: Jul 30, 2025
ENGINE WORK VALVE INTAKE LIFTER AND CAMSHAFT REPAIRS / OIL SENSOR HAS BEEN GOING HAYWIRE / REAR STRUTS KEEP POPPING OFF AND AFTER STRUTS REPAIRED BOUGHT THE TRUCK 05/2024 AND HAD TO TAKE TO REPAIR 12/2024 AND ONCE MONTH EVER SINCE.