Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 252,439 complaints for CHEVROLET
CHEVROLET
SILVERADO EV
(2024) - POWER TRAIN
Nov 14, 2025
Incident date: Oct 22, 2025
At 155,000 miles transmission shudders and slips gears. Torque, converter went out and started slipping more and whining and making a grinding sound. Transmission had to be completely rebuilt, with all six clutches, and a brand new torque converter had to be installed.
CHEVROLET
SILVERADO EV
(2024) - ENGINE AND ENGINE COOLING
Nov 14, 2025
Incident date: Oct 22, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving, there was an abnormally loud tapping noise coming from the vehicle. The engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, who determined the intake valve was bent. The conta... Read more
Incident date: Jul 24, 2023
The vehicle intermittently smells of burning plastic when not on and when running.
Incident date: Jul 24, 2023
The vehicle intermittently smells of burning plastic when not on and when running.
CHEVROLET
SILVERADO EV
(2025) - SEAT BELTS
Nov 14, 2025
Incident date: Nov 13, 2025
Rear seatbelts trigger a no seatbelt alarm when somebody unbuckles and leaves the vehicle. As well as when somebody leaves and comes back and puts on the seatbelt, the alarm saying that the seatbelt is still not buckled up. It only does it after somebody does buckle in and buckle out and reset anytime the car is turned off and then turned back on. Found out that the rear seats do not have weight s... Read more
CHEVROLET
SILVERADO EV
(2025) - SERVICE BRAKES
Nov 14, 2025
Incident date: Nov 13, 2025
I purchased a new 2025 RAM 2500 on June 2, 2025. Within the first week, I began experiencing very soft brake response. Occasionally, I can press the brake pedal to the floor with modest effort, and most of the time, I need to double or triple tap the brakes to achieve a firm response. I have visited four different dealerships across three states regarding this issue. Some service departments have... Read more
CHEVROLET
SILVERADO EV
(2025) - FUEL/PROPULSION SYSTEM
Nov 14, 2025
Incident date: Nov 13, 2025
Why in operation the car goes into Shift to Park and Also getting a Propulsion Power Reduce
Incident date: May 9, 2022
I fastened seatbelt. It retracted, but heard a rolling noise, which sounded like a can or bottle rolling in the floor behind me. Paid no attention to it and forgot about it. Next time I drove the Jeep, it happened again, so I got home and checked. There was nothing there to make that noise. Another short drive and I realized the seat belt wouldn't tighten, even though I attempted to tighten i... Read more
Incident date: May 9, 2022
On 11/6/2025 we were rear ended at a dead stop. The posted speed limit was 35mph. The Other driver that hit us did not see us or attempt to stop, this vehicle was a hummer. The car was totaled. The front passenger seat collapsed, tilted backwards in a laying down position during impact. Injuries did occur and are being treated. After the wreck I attempted to raise the electric seat , you can hear ... Read more
Crash
2 injured
Incident date: May 9, 2022
The shifter cable on my car has completely worn out so the gear box no longer shifts correctly. I took it to my local dealership, Watsonville Chrysler Dodge Jeep Ram, in Watsonville California and they said the remedy is not yet available. They also are trying to charge me $800 something dollars for a “temporary fix” and I can maybe apply for reimbursement
Incident date: Nov 12, 2025
The transmission and engine fails repeatedly. The vehicle repeatedly stalls while accelerating at all speeds, simultaneously, the gear shift lights,dash lights, radio, etc restarts. Issue also happens when shifting gears. Issue happens at every stop light and stop sign, when the vehicle is engaged in ‘auto stop’. The vehicle has been in and out of the repair shop since 2022 for TCM/ECM failu... Read more
Incident date: Nov 12, 2025
The transmission and engine fails repeatedly. The vehicle repeatedly stalls while accelerating at all speeds, simultaneously, the gear shift lights,dash lights, radio, etc restarts. Issue also happens when shifting gears. Issue happens at every stop light and stop sign, when the vehicle is engaged in ‘auto stop’. The vehicle has been in and out of the repair shop since 2022 for TCM/ECM failu... Read more
Incident date: Nov 12, 2025
The transmission and engine fails repeatedly. The vehicle repeatedly stalls while accelerating at all speeds, simultaneously, the gear shift lights,dash lights, radio, etc restarts. Issue also happens when shifting gears. Issue happens at every stop light and stop sign, when the vehicle is engaged in ‘auto stop’. The vehicle has been in and out of the repair shop since 2022 for TCM/ECM failu... Read more
Incident date: Oct 26, 2025
I am filing a complaint regarding my 2022 Nissan Rogue SV AWD, which has an active safety recall with no available remedy. I was unaware of this recall at the time of lease, as the dealer did not inform me. After confirming the recall, I also found that it cannot currently be repaired. When I notified the dealer about the recall, they dismissed my concerns and hung up the phone, when I was trying ... Read more
Incident date: Oct 5, 2025
I am an active U.S. Air Force member. My 2021 GMC Sierra 1500 failed GM Recall N252494003 on Sept 29, 2025 (L87 engine loss of propulsion). GM states this defect can cause sudden engine failure and loss of propulsion, increasing crash risk. Despite the confirmed failure, Ocean Cadillac (Miami, FL) told me to keep driving the unsafe vehicle and refused all Courtesy Transportation. The Service Manag... Read more
Incident date: Oct 5, 2025
My son and I were driving down the interstate and all of a sudden we heard a loud boom. It felt like something hit the vehicle, but it was more like an explosion. I thought possibly a rock or something hit the back of my car, but that didn’t make any sense. There were no vehicles or bridges around us. I was two minutes from home so I drove home and when I pulled in the driveway, I heard a cracki... Read more
Incident date: Nov 3, 2025
Mechanical trunk lid emergency release will not release from the rear of the vehicle. The locking mechanism failed and lid will not open.
Incident date: Nov 28, 2024
This vehicle belongs to my friend, but I was the injured party. She was visiting me and realized she forgot her phone,.the vehicle wias at the top of my driveway and in park. She wanted to go back in the house to look and got out of the car & left the door open., I leaned into the car to press stop engine and immediately the car began to roll down the hill, dragging me 50'. Car still in park slamm... Read more
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2019) - STEERING
Nov 13, 2025
Incident date: Nov 12, 2025
My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed th... Read more
CHEVROLET
SILVERADO 1500
(2019) - STEERING
Nov 13, 2025
Incident date: Nov 12, 2025
GMC CANYON LOOSES STEERING ASSIST WHILE DRIVING AND THE WHEEL HAS TO BE TURNED BY APPLYING A LOT OF FORCE. HAPPENED WHILE DRIVING A BUSY ROAD IN JULY 10 2025. MYSELF, SISTER AND NIECE ALMOST GOT KILLED TRYING TO GET THE VEHICLE FROM THE HOV LANE TO THE SHOULDER. THE PROBLEM HAS BEEN REPRODUCED AT THE DEALERSHIP GMC YOUNG IN LAYTON UTAH AND PRICE TO FIX IS $3,500 US DOLLARS THE VEHICLE HAS NOT BEE... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
Nov 13, 2025
Incident date: Nov 12, 2025
I was driving home at night when my car broke down on the highway. I had to leave the car there and take an Uber home. The next day, I had the car towed to the nearest Nissan Service Center to have it check/repair. They did the diagnostic and they didn't know what's going on with the car, a few days later they told me that the Engine was damaged and needed to be replaced but they were waiting f... Read more
CHEVROLET
SILVERADO 3500
(2022) - SERVICE BRAKES
Nov 13, 2025
Incident date: Nov 11, 2025
I own a 2019 Chevrolet Silverado 1500. While driving 35 MPH entering the flow of traffic, the vehicle lost power with the engine misfiring. The messages "Service Parking Brake" and "Service ESC" were displayed. The check engine warning light was also illuminated. I drove to the nearest dealership the vehicle was diagnosed that cylinder #5 lifters had collapsed. The dealer informed me that the cyli... Read more
Incident date: Nov 19, 2019
The slave Cylinder failed causing the clutch to not fully disengage burning out the clutch at only 783 miles on the vehicle. Ford headquarters claims driver misuse, dealership disagrees at such low mileage.
Incident date: Nov 19, 2019
After less than a year of usage on a Highlander with 70k miles, the transmission began malfunctioning. The reverse function would work sporadically. The gears would shift only when using the power stick function and manually switching gears. The transmission would go into overdrive and once after an oil change the car came to an abrupt stop after traveling 25 mph hour.
Incident date: Nov 19, 2019
Carr went into limp mode and wouldn’t drive more than approximately 10 mph in traffic. Once I was able to pull over and reset the ignition button, the car seems to be operating normally.
Incident date: Sep 25, 2025
First cold day of the year and the heater stopped working. With the heater not available the windshield couldn’t be cleared it would always fog and cover the windshield blocking the view infront of the vehicle. Next couple days it was even cooler and the windshield was frozen with no way of heating and clearing the view. Yes the issue was reproduced by the service center upon taking the vehicle ... Read more
Incident date: Sep 25, 2025
Odometer Fraud. The contact purchased a 2011 Volvo S40. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 115,314. The contact stated that at the time of registration, it was discovered that the mileage was 350,000 on VIN History USA.
CHEVROLET
SILVERADO 1500
(2018) - POWER TRAIN
Nov 13, 2025
Incident date: Oct 25, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Power Transfer Unit (PTU), resulting in damage t... Read more
Incident date: Sep 16, 2025
I was driving straight on a local street at less than 15 miles per hour using Tesla's full self driving latest software version 14.1.4 when all of a sudden, the car accelerated and veered off to the right and hit another vehicle which was stationary and not moving. I tried to step on the brake prior to collision, but I couldn't stop my car. The collision caused significant body damage on both ve... Read more
Crash
Incident date: Nov 13, 2025
Transmission just started shifting extremely hard between first and second gear. Turning snow mode on stops the shifting problem so I know it’s an internal issue with the transmission. The Highlander XLE only has 67,748 miles. Way to early for a transmission issue
CHEVROLET
SILVERADO 1500
(2019) - EXTERIOR LIGHTING
Nov 13, 2025
Incident date: Nov 7, 2025
The rear race track light and license plate lights failed to work due to a faulty gasket or seal on the light. Faulty in the manufacturing process and now to repair this issue is $1500 or more. The vehicle can not be inspected and used do to the lights not working.
Incident date: Oct 31, 2025
all the lights for the honda sensing systems (LKS, ACC, road departure, etc) are on periodically with notifications that they were not working. There is nothing wrong with the battery or anything else. They are gonna charge me 1,500$ to get this fixed when it’s their equipment that’s at fault.
Incident date: Oct 31, 2025
all the lights for the honda sensing systems (LKS, ACC, road departure, etc) are on periodically with notifications that they were not working. There is nothing wrong with the battery or anything else. They are gonna charge me 1,500$ to get this fixed when it’s their equipment that’s at fault.
CHEVROLET
SILVERADO 1500
(2020) - STRUCTURE
Nov 13, 2025
Incident date: Nov 12, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
CHEVROLET
SILVERADO 1500
(2020) - BACK OVER PREVENTION
Nov 13, 2025
Incident date: Nov 12, 2025
The contact owns a 2017 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer h... Read more
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Nov 13, 2025
Incident date: Nov 12, 2025
I was driving and then the vehicle started running rough. There was no indication or warning lights before this happened. This is a huge safety issue because I could have had a wreck and injured people and my very own family. I took it to a Chevy dealership. They inspected the suburban and number 4 cylinder had a pool of oil in it. And they told me it need a new engine. Which it has the L87 engin... Read more
Incident date: Nov 1, 2018
The contact owns a 2008 Mercury Grand Marquis. The contact stated that the vehicle was included in NHTSA Campaign Number: 13V385000 (Steering). The vehicle was taken to the dealer and the lower intermediate shaft was replaced. The contact stated that it was determined that the upper intermediate shaft and steering column lower bearing did not need to be replaced at the time. Several years after th... Read more
Incident date: Nov 1, 2018
Vacuum pump went out. It was a recall, previously on older models, but this model needs to
Incident date: Nov 1, 2018
My 2022 transit van caught on fire. I was driving with my son. There were no warning lights nothing. It burt to the ground.
Fire
CHEVROLET
SILVERADO 1500
(2022) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Nov 13, 2025
Incident date: Nov 12, 2025
The main multimedia screen in the car has failed and is malfunctioning. Rear view parking camera only works some of the time. No access to temperature control. No access to navigation. No access to multimedia. The lack of functioning camera system has put myself and others at risk during parking and driving. This has been reported as a recall in the past (NHTSA 21V354, MBUSA Campaign 2021080009) ... Read more
CHEVROLET
SILVERADO 1500
(2021) - ENGINE
Nov 13, 2025
Incident date: Nov 1, 2023
The engine and cooling system failed. Coolant is leaking into the engine, causing misfires, loss of power, and potentially leading to complete engine failure. The vehicle is currently at Zimbrick Honda in Madison, WI, and the engine is available for inspection upon request. The vehicle suddenly lost power while driving in traffic on multiple occasions. Each time, the vehicle slowed down unexpecte... Read more
Incident date: Nov 7, 2025
1) Vehicle had a recall for something concerning the transmission. Service was done and just after the warranty expired on that issue the transmission went out while driving and I had to put a new one in the vehicle, Toyota did help with $1500 of the cost but it cost me out of pocket over $4000. 2) For the last 2 years the car has been burning oil excessively, I have to put a quart of oil in alm... Read more
Incident date: Nov 13, 2025
Often times, on the heads-up display I would get "Steering Assist is Reduced Drive with Care" and my temp gauge will stop working and when I stop, my fan continues to run until I disconnect the battery for 20 secs.
Incident date: Oct 11, 2025
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicl... Read more
Incident date: Mar 19, 2025
We were in an accident with heavy front end and right corner panel damage and none of my airbags deployed.
Crash
Incident date: Mar 19, 2025
On my way home about 2 mi from my house. I heard a little clunk noise coming from the front of my car and I keep driving and I hit a bump. It sounded really loud so I really drove slow. I got home back into my garage. I can hear it really loud sound from the front. The next morning I jacked my car up pull the wheels out. Was checking to see where the noise coming from. What I notice on one side th... Read more
Incident date: Mar 19, 2025
All of a sudden, when I would shift the gear to neutral or reverse the car would only drive forward. While there are other recalls related to this issue for other models, there isn’t a recall for this 2022 model. The ford dealership said it needs a new transmission and that would cost around $10,000.