Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Aug 7, 2025

The interior door handle of the driver's side door snapped, which does not allow the driver to open the door at all. In the event of a crash, fire, or emergency, the door can only be opened from the exterior. This is a widespread issue with this model of car, which Mercedes-Benz is very aware of. There are hundreds of videos and online discussions of this common saferty issue that Mercedes refuse... Read more

Incident date: Aug 15, 2025

The contact owns a 2023 Volkswagen Taos. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that there was coolant intrusion into the head gasket. The head gasket was replaced, and the vehicle was repaired. Later, while driving 55 MPH, the message "Transmission Failure" was displayed and the tran... Read more

Incident date: Aug 15, 2025

The lead frame failed and was replaced by Ford dealer. The vehicle downshifts while driving. This through a code “wrench” on the dash board indicating something needed to be addressed. Took vehicle to a couple repair shops and a transmission shop and all confirmed it was a faulty lead frame. Transmission shop said to contact Ford because there had been recalls on this very issue for the same y... Read more

Incident date: Aug 15, 2025

General Motors is selling vehicles that are unsafe, unreliable, and unfit for consumers. My experience shows a clear pattern of negligence, misrepresentation, and disregard for public safety. On or about April of 2021, I purchased a 2021 Chevy Silverado RST z71 from Vetter chvrolet for about $56,000. GM promoted this vehicle as safe and dependable. Within the short 4 years of owning this truck, I ... Read more

Incident date: Oct 8, 2024

Well, my motor has already been replaced with less than 80,000 miles because of an engine oil consumption issue. My transmission is not shifting correctly. It jerks and shifts hard. It’s been an issue since I bought it.

Incident date: Nov 1, 2022

I was driving my 2017 F150 3.5 eco-boost at highway speeds when I suddenly was in 10th gear and it dropped to first gear locked in my rear tires up while driving 70 miles an hour a manual light appeared in my dash which was the ones wrench. I noticed it would shift down gears on its own when I didn’t slow down, but when I went up and dropped back down to first gear every time. Vehicle is current... Read more

Incident date: Nov 1, 2022

Having issues with lead frame. Truck is a 2015 F150 3.5 Ecoboost with the 6R80 transmission. Every so often the orange wrench appears and dash looses what gear and where it is in the column. Have taken pictures as well as pulled the codes that appear P0707, P0706, P1702. It will randomly happen from time to time. Currently buying all the parts to replace the issue part and seeing if there’s a re... Read more

Incident date: Jul 1, 2024

Vehicle stalled and suddenly went into park mode from drive mode and lights started flashing along with engine light. Not idling properly, or shifting properly, has to be towed to dealership. 2020 with only 72,000 miles.

Incident date: Aug 17, 2025

I have a 2024 Palisade, and any small bump, pothole, or lane bump causes my steering wheel to shake uncontrollably. If I go over a speed bump or come down an incline, the brakes make a rumbling sound, and if I try to brake, the brakes stutter and just shake. I’ve almost hit a car in front of me a few times because it didn’t want to stop. This is a very expensive SUV to be having these issues,... Read more

Incident date: Aug 17, 2025

I’ve replaced the battery 3x’s in this vehicle last one was 9 months ago and today battery completely dead. Why haven’t an ECU # 08050 recall hasn’t been activated for these vehicles with this problem?

Incident date: Aug 19, 2025

Summary Complaint – 2020 Tesla Model 3 (VIN: [XXX] ) I am reporting a defect with the passenger side airbag system in my 2020 Tesla Model 3. Tesla Service identified the passenger airbag sensor as defective and quoted a $1,600 repair cost. This raises concern that the problem is not isolated, but may represent a broader safety defect affecting other Model 3 vehicles of the same year. Why this is... Read more

Incident date: Aug 1, 2025

Subaru was not willing to cover the cost to replace their faulty gear shifter. My key gets stuck in the ignition. This problem has been confirmed by a dealership. No warnings happen, it gets stuck. This is a safety issue because I have to leave my keys in my car (unlocked) and come back for them when the car decides to recognize that it is in park. This is a know issue and Subaru wiped its hands o... Read more

Incident date: Aug 8, 2025

The contact owns a 2011 Mazda Mazda6. The contact stated that while her mother was driving at slow speeds in a parking area, there was an abnormally loud metallic sound coming from underneath the vehicle, and moments later, the vehicle became extremely difficult to maneuver. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the rear crossmember had detach... Read more

Incident date: Aug 10, 2025

The windshield-mounted front camera assembly (part number 36160‑THR‑A81) that powers LKAS, ACC, Collision Mitigation, Auto High Beam, and other safety systems has failed on my 2018 Honda Odyssey. When the camera fails, multiple critical safety systems become disabled at once, posing a significant risk to driver and road safety." Supporting Evidence from Other Owners: Honda Odyssey owner pos... Read more

Incident date: Aug 10, 2025

There are reports of Ford Broncos rolling forward under braking, after a full stop. This occurs most often on a hill. To be clear, the brakes are already fully depressed, the vehicle is stopped, and THEN the vehicle suddenly rolls forward while the brakes are depressed, endangering pedestrians and others. This is NOT caused by driver error. Here are some vehicle owner complaints about this iss... Read more

Incident date: Jul 13, 2025

The rear-view camera is cutting out and/or unresponsive. Upon going into reverse, the rear-view camera occasionally cuts out to a blank screen. In a recent instance, I was in reverse and was completely unable to get the rear-view camera to operate whatsoever. When this occurs it is impossible to see what is directly behind the car. My car was just at the dealership yesterday (8/18/25) and has the ... Read more

Incident date: Jul 13, 2025

The contact owns a 2014 Ford F-150. The contact stated that while driving 60 MPH and depressing the brake pedal, the brake pedal went to the floorboard before the vehicle came to a complete stop. The vehicle was not taken to the dealer; however, the dealer offered a diagnosis over the phone and believed that the brake master cylinder was leaking brake fluid into the brake booster. The vehicle was ... Read more

Incident date: Jul 20, 2025

I was driving and the vehicle shut off. All electric still on lights, radio, dash, etc. No issues or noises indicating that the engine was having faliure. Did not overheat, had oil and gas. Just bought car used 6 months ago with 140k miles. Had it towed to Mechanic and was told the engine was locked. Engine repair is my only option that is going to cost 5-8k. Vehicle has been maintained regularly ... Read more

Incident date: Aug 18, 2025

The contact owns a 2006 Jeep Liberty. The contact stated that while reversing, the contact noticed an abnormal sound before the vehicle stopped. The contact stated that upon inspecting the vehicle, the front of the vehicle had lowered unintendedly. The contact noticed that the front lower ball joint had detached and separated from the spindle. The vehicle was not diagnosed or repaired by an indepe... Read more

Incident date: Aug 16, 2025

am the owner of a 2024 Kia Telluride, VIN [XXX] . This is the 2nd Telluride we have and total 3rd Kia we have. I am writing to formally report a design defect in the rear seatbelt system that poses a serious child passenger safety hazard. In the second row, where my child’s car seat is installed, the seatbelt buckle is positioned extremely low and close to the seat base. This placement makes it ... Read more

Incident date: May 18, 2025

Failure to be in park alarm when shifter is in park. Must play with shifter back into park to stop alarm bells and notice on dash. Supposedly there was a recall issued however not shown on this site per my vin #1GKKNXLS7KZ107842. Very irritating, please advise.

Incident date: Sep 14, 2022

Transmission randomly down shifts and then shifts back up a gear. Then speed control randomly drops and won’t respond

Incident date: Nov 1, 2022

The contact owns a 2021 Mazda CX-5. The contact stated that while driving approximately 50 MPH in an intense rainstorm, the windshield became foggy. The contact activated the HVAC system to clear the windshield, but only hot air was coming from the vents. The contact stated that the hot air made the foggy windshield worse. The contact used a towel to wipe the inside of the windshield. The contact... Read more

Incident date: Nov 1, 2022

Fixed glass panel between the windshield and sunroof spontaneously shattered. There was no impact, debris, or outside force involved. The break occurred with a perfectly straight fracture line, which is characteristic of a manufacture defect stress-related failure rather than an external object strike.

Incident date: Sep 15, 2023

The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while stopped at stop light, the vehicle shut off with the check engine warning light illuminated. Due to the failure, the vehicle was towed to a dealer and the transmission was repaired. Despite the repair, the vehicle continued to shut off without warning. One day while driving 60 MPH, the vehicle shut off without warning, an... Read more

Incident date: Apr 1, 2025

The contact owns a 2024 Chevrolet Silverado 3500. The contact stated that while driving 30 MPH and attempting to depress the brake pedal, the message “Trailer Brakes Disabled” was displayed. A dealer was contacted. The vehicle was taken to the dealer, and the contact was informed the contact the vehicle was operating as designed, and that neither the vehicle nor the trailer would be diagnosed.... Read more

Incident date: Apr 1, 2025

The touch screen on the front dashboard and the interior lights get so hot sometimes that you cannot touch them. Definitely an electrical issue causing both of those issues. Part of the air vent next to the touch screen has actually melted from the heat! Also, you cannot drive with the air conditioner on. The car gets no power at all. Just to go 30 mph, you have to go all the way up to almost 5 R... Read more

Incident date: Aug 11, 2025

Error Message on Dash: "Engine Malfunction Power Reduced Service Now" Vehicle will suddenly stops in the middle of the road or freeway

Incident date: Aug 6, 2025

Title: Engine Defect – Excessive Oil Consumption and VTC Actuator Failure My 2016 Honda CR-V (purchased from Mohawk Honda, serviced at Rensselaer Honda) developed a serious engine defect after only about 25,000 miles. The vehicle began consuming excessive oil, and later the VTC actuator failed, causing severe loss of power during acceleration and uphill driving, creating unsafe conditions. Dea... Read more

Incident date: Aug 4, 2025

I received the Ez-On 303z vest brand new in the bag. It came with an instructional sheet and has a tag indicating the date of manufacture. However, it does NOT have a registration card anywhere in the packaging. The instruction sheet says "Register this transportation vest to be notified of a safety recall", but there is no indication on how to register the seat, nor is there a registration card i... Read more

Incident date: Aug 4, 2025

Infotainment system is glitching, I have had my car for 1 year and it is a distraction and frustrating when the infotainment system changes on its own. It shows touches to the screen when I have not touched the screen. Changes pages, mutes calls, closes maps, changes songs, etc. I have seen many blogs about it being a persistant problem for many people. When I take it to the dealership they will d... Read more

Incident date: Mar 1, 2025

The contact owns a 2024 Mazda CX-5. The contact stated that while his wife was entering the garage, at an undisclosed speed, the vehicle suddenly accelerated; the brake pedal was applied but failed to respond, and it crashed into the refrigerator. The contact was concerned that the failure could have occurred while children were at play. No warning lights illuminated. There were no reported injuri... Read more

Crash

Incident date: Mar 1, 2025

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was previously illuminated. The vehicle was taken to Regi... Read more

Incident date: Mar 1, 2025

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel was difficult to turn in either direction. Additionally, the ABS and Stabili-trac warning lights remained illuminated. The cause of the failures was not yet determined. The local dealer was informed of the failure, but no ... Read more

Incident date: May 25, 2025

Truck is rough idles and stalls when idling and moving at low speeds. It happens at stop lights or low speed turns leaving me stranded in intersections No check engine lights have shown up but a auto start stop message appears on the dash

Incident date: May 8, 2025

The contact owns a 2013 Ford Taurus. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was driven to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufact... Read more

Incident date: May 8, 2025

The contact owns a 2017 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more

Incident date: Aug 18, 2025

To Whom It May Concern, I am submitting this complaint through the National Highway Traffic Safety Administration regarding a serious and unresolved safety-related defect on my 2019 Honda Pilot (VIN: [XXX] ]). The vehicle’s front camera system failed, disabling essential safety features including Lane Keeping Assist, Adaptive Cruise Control, and Collision Mitigation Braking. These systems are p... Read more

Incident date: Aug 18, 2025

The contact owns a 2011 Lexus ES 350. The contact stated that while driving at an undisclosed speed, the contact noticed fluid leaking from the instrument panel. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,912.

Incident date: Aug 4, 2025

I was driving and out of no where the battery light pop up and than car turns off on in the middle of traffic.. surprisingly there was no accident it was scary I had my two babies in the car with me. There’s no recall it’s a safety hazard ..

Incident date: Aug 18, 2025

Intermittent message displaying "Trailer Brakes Disconnected" while towing. Trailer lights continued to operate even while message was displayed. On average trailer connected and disconnected every 2-3 minutes

Incident date: Aug 18, 2025

The contact owns a 2024 Chevrolet Blazer. The contact received notification of NHTSA Campaign Number: 25V433000 (Parking Brake); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more

Incident date: Jan 18, 2022

The contact owns a 2017 Lincoln MKZ. The contact stated while driving 60 MPH, the vehicle jerked abnormally with the powertrain warning light illuminated. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel failed to function properly and became difficult to turn. There was no warning light illuminated. The... Read more

Incident date: Jan 18, 2022

My 2021 Nissan Leaf battery does not hold charge for more than 80 miles. Its has a chademo charger and my daughter could not get to next charger. The car battery has a system issue. The car main battery cells keep dying. Nissan replaced 4 cells last year and now more cells need replacement. These cars are becoming hazards on road as they loose charge state and its not possible to get to the next c... Read more

Incident date: Jul 18, 2025

2nd replacement DCT transmission failed Loss of power while driving on the interstate , upon acceleration no increase in speed, went from 65mph to 38mph before able to pull off the highway. Intermittently it is not shifting, shuttering, hard reverse shift, hesitation from park into drive

Incident date: Jul 30, 2025

when pulling out on a intersection I was hit by a large box truck on the front and side drivers side at aprox. 20 to 25 mph. my air bags did not go off and my seat belt did not hold me from hitting the steering wheel Hyundai is saying the impact was not enough to force either one to help in this situation

Crash 1 injured

Incident date: Jul 30, 2025

Check engine light comes on, engine temperature gauge stops working engine fan runs on high only. I have replaced the thermostat/sensor once already and now it needs to be replaced again.

Incident date: Aug 11, 2025

The contact owns a 2011 Ford Flex. The contact stated that on several occasions while attempting to start the vehicle, the power steering assist warning light illuminated, and the steering wheel became firm. The vehicle was taken to a dealer where it was diagnosed that the electronic power steering module link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of th... Read more

Incident date: Aug 17, 2025

Engine keeps randomly stalling at stop lights and/or stop signs. I was almost T-boned when making a left turn at [XXX] on [XXX]. This has been very dangerous. I have left multiple messages with the local dealership, Tom Wood Jaquar/LandRover with NO returned phone call so I drove over there on 8/15/2025. They told me that they would call me when they have some availability to look at the vehi... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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