Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 252,439 complaints for CHEVROLET
Incident date: Nov 15, 2025
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Sep 26, 2025
While I was driving the other day my entire infotainment screen (which shows my map, as well as climate controls) was completely overtaken by a giant ad for Sirius XM radio service. It was the ENTIRE screen and it required me to take my focus off of the road long enough to determine what was happening on the screen, find a button to make it go away, then accurately tap the button while driving. Th... Read more
Incident date: Sep 29, 2025
My 2018 Ford Escape equipped with a 1.5L ecoboost engine purchased new with 33,000 miles, experienced overheating, white smoke from the exhaust and extreme vibration which became undriveable. It was towed to a Ford dealer who determined it had coolant in the sparkplug holes and the engine would need to be replaced. There was no previous problem or check engine light until the event. There was... Read more
Incident date: Nov 20, 2023
Multiple times an alert has been given for "Driver assist temporarily reduced, drive cautiously". Additionally, the check engine light has come on, with codes for the cooling system. Cooling system fan (HVAC Blower) remains on after shutting off vehicle for anywhere from 5-15 minutes. Coolant levels have been checked and are correct. Heat & AC function, however the thermostat gauge on the instrume... Read more
Incident date: Nov 20, 2023
Driving home from dealership and window cracked. Thees Jeeps have Coring Gorilla Glass. There is definitely a defect in the glass with only 42 miles on the jeep and the windshield cracks
Incident date: Nov 20, 2023
Our OnStar Control Module on our 2025 Equinox started having connectivity issues. It failed to access apps and showed our location 100 miles from where we actually were, and drains the battery. We could not access OnStar to correct the issue. It continued to go off and on, until it completely failed. Researching this, hundreds of 2025 Equinox owners are experiencing the same issues. It is an extre... Read more
CHEVROLET
SILVERADO 1500
(2019) - UNKNOWN OR OTHER
Nov 23, 2025
Incident date: Jun 1, 2024
I am reporting multiple safety-related defects on my 2017 Tesla Model S (VIN [XXX] ) that were present at the time of purchase but not disclosed by the selling dealer (Starling Ford, Titusville, FL). A certified independent EV repair facility (The Electrified Garage) inspected the vehicle on 11/17/2025 and documented the following safety defects: • failing/worn suspension components (control ar... Read more
Incident date: Dec 31, 1969
Internal failure of front facing camera. This has caused issues with the auto braking abd lane assist. My mechanic recreated the issue and tried to clear the codes but said camera needs replacing. Acura should recall this or compensate people, it is over $1500. Car is only 6 years old
Incident date: Dec 31, 1969
I am reporting confirmed odometer fraud involving a 2016 Honda Civic. CarMax documented the vehicle as “ROLLBACK / NOT ACTUAL MILES / TRUE MILEAGE UNKNOWN.” Experian verified a mileage discrepancy. A prior Michigan title contains inconsistent mileage. Selling dealer: Car Tec Enterprise Leasing & Sales LLC, Deer Park, NY. I am requesting investigation under the Federal Odometer Act.
Incident date: Dec 31, 1969
Something is wrong with the front windshield. Since I bought this SUV the last year, I've noticed that the wipers are very noisy and the windshield gets dirty very frequently. The last week, the windshield cracked for no apparent reason. I called the dealer and their response was that it's not covered by the warranty and I have to claim it from my car insurance. They also have no explanation for t... Read more
Incident date: Nov 19, 2025
Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am requesting full reimbursement for repairs necessitated by the known engine defect in my 2014 Kia Soul with the 2.0L VEHICLE INFORMATION: •Year/Model: 2014 Kia Soul Plus •Current Mileage: 145,861 •Owner: [XXX] EXPENSES INCURRED DUE TO ENGINE DEFECT: 1.Oil Change - $152.34 (November... Read more
Incident date: Jul 25, 2025
I bought the vehicle and have had major mechanical issues with it I have replaced the motor and the full exhaust system I am having powertrain issues as well. I feel as though ford she be held accountable for all of the issues the ford edges have being they all have the same issues this should not be legal. I got this vehicle to help me build my credit and now it's hurting my credit because I can'... Read more
Incident date: Nov 22, 2025
I was in an accident. Where the van rolled 17 times. On or about the 12th roll. The retaining lock on the shoulder strap released. This allowed me to slide out of the seatbelt. This caused me more complicated injuries. The vehicle is currently at copart impound lot in Oklahoma City, OK. Will be available for inspection upon your request. The Oklahoma highway patrol report indicated. I was wearing ... Read more
Crash
2 injured
Incident date: Nov 15, 2025
Shortly after powering on the GHHM vehicle, driving a short distance, coming to a stop and depressing the accelerator the vehicle does not accelerate as though no power is getting to the drive train. This does not often happen but has always happened when the EV battery level is 3 bars or less and the vehicle is in its Normal mode (as opposed to Sport or ECO). This acceleration failure event last... Read more
Incident date: Oct 1, 2025
Shortly after powering on the GHHM vehicle, driving a short distance, coming to a stop and depressing the accelerator the vehicle does not accelerate as though no power is getting to the drive train. This does not often happen but has always happened when the EV battery level is 3 bars or less and the vehicle is in its Normal mode (as opposed to Sport or ECO). This acceleration failure event last... Read more
CHEVROLET
SUBURBAN 1500
(2025) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Nov 22, 2025
Incident date: Nov 21, 2025
Dashboard Indicator states Intelligent Clearance Sonar (ICS) System Malfunction and associated symbol indicates non-functional accident avoidance system. Appointment set up with Toyota for diagnosis and repair.
Incident date: Oct 8, 2025
The 2020 Kia Telluride has an issue with the metal window trim pieces. It was purchased as a Certified Pre-Owned vehicle and we have had to have the trim piece replaced at least three times by the Kia Dealer. The piece keep becoming loose and falling off. Some of the pieces on my vehicle have jus fallen off. At interstate speeds of 70 MPH it would be very dangerous. Fortunately, no incident ha... Read more
Incident date: Oct 8, 2025
The 2020 Kia Telluride has an issue with the metal window trim pieces. It was purchased as a Certified Pre-Owned vehicle and we have had to have the trim piece replaced at least three times by the Kia Dealer. The piece keep becoming loose and falling off. Some of the pieces on my vehicle have jus fallen off. At interstate speeds of 70 MPH it would be very dangerous. Fortunately, no incident ha... Read more
Incident date: Oct 8, 2025
Electric Horn is not working Horn issue Technical Service Bulletin (TSB) 25-BE-005H published on Hyundai Tech Info under Hyundaidealer.com but it does not include 2019; It includes 2020 -2022 model years
Incident date: Oct 8, 2025
Electric Horn is not working Horn issue Technical Service Bulletin (TSB) 25-BE-005H published on Hyundai Tech Info under Hyundaidealer.com but it does not include 2019; It includes 2020 -2022 model years
Incident date: Oct 8, 2025
My 2018 Kia Rio is burning 2 quarts of oil every 800 miles, confirmed by a Kia dealership through an official oil consumption test. The issue first started around 110,000 miles and has progressively gotten worse. I have owned the vehicle since it had 40,000 miles, and I have always had the oil changed on time and maintained the car properly. Despite proper maintenance, the engine gives off a stro... Read more
Incident date: Nov 19, 2025
The passenger side headlight randomly goes off. An alert comes on on the dashboard to check the headlight. The headlight comes back on randomly. I made several appointments to get it checked, but would be back on again when at the appointment. Diagnostic check showed no issues. The dealer replaced the bulb (not under warranty) and it worked for 1 year. The issue started again, another diagn... Read more
Incident date: Jul 1, 2025
Two Dreamride car beds both with the same model number and manufacturing date are missing all required labels for use. Model #: IC238-LTG Mfg Date: 10/13/2025 CO
CHEVROLET
SILVERADO 2500
(2014) - SUSPENSION
Nov 21, 2025
Incident date: Nov 21, 2025
4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replac... Read more
Incident date: Oct 1, 2025
I purchased a used 2019 GMC Acadia from Grieco Honda around November 20, 2023. They showed me a CarFax report indicating the vehicle had never been in an accident. Immediately after the purchase, I reported several issues and attempted to return the car under their 30-day warranty. However, the salesperson convinced me not to return it, assuring me that they would address all of the problems. Fro... Read more
CHEVROLET
SILVERADO 1500
(2015) - UNKNOWN OR OTHER
Nov 21, 2025
Incident date: Jun 2, 2025
White pearl paint is chipping off from the vehicle by itself without any outside force. This is outbreaks over all Hyundai white pearl paint vics and they are not account for their defect. This problem eventually cause erosion on the body of the vehicle and treat safety of the drivers and people around it. This seems common issue with my research, please look close into this problem and protect d... Read more
Incident date: Nov 21, 2025
While driving my BMW X3, the engine suddenly failed after the check-engine light came on, which followed several days of intermittent high-temperature warnings. Coolant levels had been consistently monitored, refilled, and topped up as needed, yet the temperature fluctuations persisted. Upon further inspection, the repair shop determined that coolant had been leaking internally into the engine due... Read more
Incident date: Nov 21, 2024
Unintended acceleration event. Entered vehicle, put my foot on the brake, cranked it, held in that position while seatbelting. Engine had a VERY loud revving sound. Within seconds vehicle moving backwards on its own. Foot still on the brake, had not touched gas pedal, had not touched gear shifter, and was still sitting straight forward with my foot on the brake and confirmed gear shifter in pa... Read more
Crash
Incident date: Nov 21, 2024
Unintended acceleration event. Entered vehicle, put my foot on the brake, cranked it, held in that position while seatbelting. Engine had a VERY loud revving sound. Within seconds vehicle moving backwards on its own. Foot still on the brake, had not touched gas pedal, had not touched gear shifter, and was still sitting straight forward with my foot on the brake and confirmed gear shifter in pa... Read more
Crash
Incident date: Nov 21, 2024
The transmission has the potential to shift erratically most recently when crossing a divided highway, trying to get in them median, the truck switched gears, causing the truck to stop blocking oncoming traffic. It was only momentarily and shifted back to the correct gear. It has the potential to hard shift pretty consistently.
Incident date: Nov 10, 2025
I was leaving a doctor's office and getting on the highway. When I pressed down on the accelerator, I experienced a sudden loss of power, the check engine light came on, as well as warnings about the front collision system being deactivated. It remained dangerous for me to stay on the highway but it was also difficult to exit the highway safely given the loss of power. When I brought it to a To... Read more
Incident date: Nov 20, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while in park(P), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 MPH,... Read more
Incident date: Nov 20, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the recall and confirmed that parts were available for the recall repair. The contact scheduled an appointment for the repair, and the vehicle was dropped off for service. The vehicle remained with the dealer despite the dealer... Read more
Incident date: Nov 19, 2025
I live in [XXX] . Went on vacation to visit our son outside of Nashville Tennessee. Vehicle had approximately 80,000 miles at the time. While driving in traffic and sitting still at lights and odor was coming in the cab. When I got home, I called the dealer about Catalytic converter failure possibly they told me that it was not covered that I should take it to a reputable exhaust repair shop. I to... Read more
Incident date: Nov 19, 2025
Car is suddenly stalling without warning during idling or slow acceleration. No check engine light initially appears. When the stall happens a check engine light comes on. When the car restarts there is not a check engine light. Car will sometimes mar a funny sound like a loud fan and jerking motion before acting “normal” but when idling at a light again will suddenly turn off. Car will start ... Read more
Incident date: Oct 30, 2025
While driving and operating the heater, unbeknowst to me leaves/pine needles had come in through the fresh air cowl vent and built up on the heater blower resistor resulting in a fire. This design in dangerous as the default for the air intake is open and allows debris to enter and drop directly into the fan and blower motor resistor. I've searched online and seen multiple reports of this issue. I... Read more
Fire
Incident date: Oct 30, 2025
The problem I am having with my vehicle Honda accord 2018 is with the head gasket. I was on the highway and as I was driving suddenly all the signs came on the display and gave a warning that my vehicle is overheating and it came down to 20mph while I was on the highway. This was very risky to me and the other vehicle around me.
Incident date: Oct 30, 2025
The problem I am having with my vehicle Honda accord 2018 is with the head gasket. I was on the highway and as I was driving suddenly all the signs came on the display and gave a warning that my vehicle is overheating and it came down to 20mph while I was on the highway. This was very risky to me and the other vehicle around me.
Incident date: Nov 12, 2025
The engine began to sound like it was missing or sputtering. This occurred for a short period of time, and then the sound stopped. The next day the sound started again, shortly after engine seized while driving which created a very dangerous situation. After about 10 minutes the vehicle restarted, was making a sputtering noise, and was driven a short distance into a parking lot. Still, no warning... Read more
Incident date: Nov 20, 2025
The contact owned a 2022 Ram 1500. The contact stated that while driving, the engine compartment caught fire. The contact also stated that the vehicle lost motive power, and multiple warning lights illuminated. The contact reported that the entire vehicle became engulfed in flames, and the fire was extinguished by the local fire department. A police report was not filed. The contact did not sustai... Read more
Fire
Incident date: May 31, 2025
This 2024 Honda Accord Touring Hybrid has had 7 instances of Power System Error Messages, leading to returns to the Dealer for multiple repairs or exchanges of the air conditioning compressor, battery sensor, 12 V battery, and rack-and-pinion steering gear. These issues have severely disrupted travel plans and caused inconvenience. Since purchase, 19 months ago, the car has been unavailable to us... Read more
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Aug 27, 2025
Drivers side Door handle will often not open after Recalled handle was installed. Requires a great deal of force many times. Was told twice by dealer that we had to "relearn" how to open the door. This is a safety hazard if a firefighter or police officer tries to open door during an emergency
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Aug 27, 2025
I would like to file a claim for defective paint. The Obsidian Blue Pearl paint on my vehicle is defective, and most significantly is peeling off, diminishing the value and exposing the vehicle to conditions that will cause rust. Honda has issued extended warranties for defective paint, but my vehicle does not fall under one of the already issues extended warranties. I was told to file a compla... Read more
Incident date: Nov 13, 2025
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera would turn off or display a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which p... Read more
Incident date: Nov 13, 2025
When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue.
Incident date: Nov 13, 2025
When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue.
Incident date: Nov 13, 2025
The injector failure in my 2018 GMC Sierra 1500 resulted in repeated misfire conditions (P0300 and P0307), causing the vehicle to lose power unexpectedly while driving. The engine would hesitate, shake, and struggle to accelerate, especially during merging or highway speeds. These symptoms created a significant safety hazard because the vehicle could not reliably maintain speed or respond to throt... Read more
Incident date: May 23, 2025
The brakes are extremely squeaky and it terrible grinding sound whenever I braked. It sounds like water going back and forth under the car. I have taken it to the dealership multiple times. I requested a test drive of the vehicle. Their response is yes, vehicle was driven. its the same noises my coworkers have with their own atlas.
Incident date: Nov 20, 2025
The HCU/ABS module falsely reads pressure in the primary circuit. The brake lights illuminate when brakes are not depressed, leading to risk of crashes. The car may be shifted in and out of park without depressing the brake, risking rollaway. The ABS is non-functional, a critical safety item standard on most vehicles that prevents crashes. The recall was issued NOV 7th 2024, over a year ago. The... Read more
Incident date: Nov 20, 2025
At least 6 times now my gas guage has plummeted from 60+ miles to 6 then 2 and none in less than a mile. Thus has left me standed after midnight on the side of the highway and other various places. I had to use the road side help ford offered. It happens often and doinng deliveries this is very scary for me. I never know how much gas i have. I feel like im constantly putting in gas. I looked up th... Read more