Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 250,088 complaints for CHEVROLET

Incident date: Sep 1, 2025

Traction control light, brake light and abs light all on. Has been burning my 3rd light bulb and dash speedometer goes blank sometimes when driving. Also feels like brakes are engaged while driving sometimes. Check engine light come on and off sometimes. I was told it was The ABS CONTROL MODULE BY DODGE DEALER SHIP. ALSO TRANSMISSION WILL NOT SHIFT SOMETIMES. Have to turn vehicle off to reset. But... Read more

Incident date: Aug 4, 2025

The screen is going out. The back tailgate hangs up and doesn’t go down.

Incident date: Aug 21, 2025

On [XXX], while traveling in our FR3 RV to a funeral in Ohio, we experienced a serious safety failure. As we drove through heavy traffic in Cincinnati, the refrigerator detached from the wall and fell into the cabin, forcing my husband to swerve suddenly and nearly causing an accident. It fell right into the dinette seating where our grandchildren often sit to color or I sit to work. This incident... Read more

Fire

Incident date: Sep 17, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the ... Read more

Incident date: Sep 9, 2025

My rear view camera goes to a dark blue or gray s screen with the words “check surroundings for safety” & “Camera is unavailable” and it does not work. This is the same recall issue that is on 1,900+ plus vehicles from a recall. I have called and filled a complain with Ford and have visited 3 dealers in our area and that is what they tell me. I have photos and I need this repair done ASA... Read more

Incident date: Sep 9, 2025

The contact owns a 2018 Subaru Outback. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was not notif... Read more

Incident date: Sep 9, 2025

I’ve had this vehicle for about a year or less the car ran fine with minor problems that come with having a vehicle. Up until last week the car never showed any signs of a failing transmission, it went from running fine to shuttering and suddenly I wasn’t able to reverse. The check engine light never came on, I’ve did all my routine checks and more with the dealership I bought it from and wa... Read more

Incident date: Sep 18, 2025

- Open rear passenger door and secured child in car seat. - Try to open driver side rear passenger door - which would not open. - Tried to open rear passenger door where child was in, and the door would not open. - Car was powered off and none of the doors opened. - After approximately 5 minutes, front passenger door opened, and child was removed form the car through the front door. - Request... Read more

Incident date: Aug 29, 2025

The front winshield camera stop warning and now Im getting the following warnings: lane departure warning, Adaptive Cruise Control Automatic Emergency Braking Blind Spot Warning Forward Collision Warning Lane Departure Warning Lane Keeping Assistance And now the car is showing: Emission System Warning

Incident date: Feb 17, 2024

I am writing to formally lodge a complaint against Tesla, Inc. regarding multiple critical safety failures that occurred with my Tesla Model Y (VIN: [XXX] ) during a collision on Saturday, [XXX], while I was traveling eastbound on [XXX] from the [XXX] exit to the [XXX] exit in Pennsylvania. At approximately [XXX], I was driving in the left lane when a BMW SUV abruptly cut into my lane ahead of me,... Read more

Crash

Incident date: Sep 18, 2025

Finding random screws coming off the vehicle in various compartments. Two screws found laying in glove compartment that came off the assembly holding the inside of the glove box. A hex screw found in rear passenger arm rests storage compartment, after further look up, this screw became lose and fell off the arm rests storage compartment assembly.

Incident date: Aug 19, 2025

I was driving down the road and the power steering completely stopped working. This could have easily caused a wreck. No warning lights or indicators were prior to failure. I pulled the truck over to avoid causing a collision and turned the truck off. After shutting down for several minutes the warning lights that appeared while I had been previously driving went away and power steering returne... Read more

Incident date: Mar 18, 2025

The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that... Read more

Incident date: Aug 14, 2025

The contact owns a 2022 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The contact was concerned about driving the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available for the recall repair. The contact had not experienced a... Read more

Incident date: Aug 14, 2025

The contact owns a 2025 Triumph Speed Twin 900. The contact researched online and became aware of NHTSA Campaign Number: 25V141000 (Exterior Lighting). The recall was for motorcycles with red rear signal lights and not amber lights. Additionally, the lights were too close to the rear brake light. The contact performed a VIN check; however, the VIN was not included in the recall. The contact had ca... Read more

Incident date: Sep 16, 2025

Gulf States Toyota issued a recall (GST002) for the Enkei 18” wheels installed on my 2007 tundra. Toyota Vandergriff in Arlington has attempted to contact Gulf States Toyota multiple times since 8/21/25 but no reply has been provided. Currently, the wheels need to be replaced under the recall but Gulf States Toyota has made no effort to rectify the situation.

Incident date: Sep 12, 2025

The contact's mother owns a 2020 Hyundai Elantra. The contact was informed that the vehicle occasionally stalled without warning and would be immediately restarted to continue driving. Additionally, the vehicle would hesitate before slowly accelerating. The contact stated that there was a knocking sound coming from the vehicle at start-up, with a constant ticking sound coming from the engine compa... Read more

Incident date: Aug 19, 2025

The high pressure fuel pump leaking into crankcase and leaking gasket the fuel in the oil was so much it lit on fire.

Incident date: Aug 19, 2025

My 2017 Chevrolet Volt is experiencing "a malfunction involving the battery energy control module (BECM)" as diagnosed by the Davis-Moore dealership. This failure of the BECM has now caused "a reduced power mode, a no start condition, or a no charge condition". The car currently does not start or charge. My vehicle has be diagnosed as needing a BECM replacement at a Chevrolet dealership. The v... Read more

Incident date: Sep 18, 2025

Second row window seat seat belt doesn't latch properly, will latch and come unlatched. Backup parking sensor goes off, back up camera stopped working

Incident date: Aug 1, 2025

Starts with Front camera malfunction popping up in cruise control and randomly while driving than jumps to a couple warning that safety features are malfunctioning (brake, blindspot, front camera,parking etc ) all stop working After that nothing works and all warnings pop up when car starts

Incident date: Sep 18, 2025

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling in a parking lot, the contact attempted to acce... Read more

Incident date: Sep 18, 2025

The contact owns a 2013 Ford F-150. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that an image appeared intermittently. The contact stated that occasionally the screen displayed a blank image. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate ... Read more

Incident date: Sep 18, 2025

While my daughter has been driving our 2013 Chevrolet Malibu 2013, the vehicle continues to experience add loss of electric power. The dashboard display and infortainment system went down black. The problem first began -2019-2020 and continues to recur about once or twice a month. The most recent incident occurred on September 18, 2025, with my daughter behind the wheel. An independentc mechanic ... Read more

Incident date: Dec 31, 1969

Incident date: Sep 7, 2025

Odometer Fraud. The contact purchased a 2020 Peterbilt 579. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 217,000, and at the time of registration, it was discovered that the mileage was 349,571.

Incident date: Sep 11, 2025

I am the 2nd owner of this car and I have owned it since 1999 of if I remember correctly. I love this car but unfortunately the wiring harness and the insulation around many of the wires is crumbling and exposing bare wires. The PCM is shorted out now and it no longer runs. I am heartbroken if I have to junk this car.

Incident date: Aug 1, 2025

The contact owns a 2025 Honda CR-V. The contact stated that while reversing out of the garage, the contact heard a loud explosion. After exiting the vehicle and inspecting it, the contact discovered that the small window near the rear passenger’s side door had exploded and fractured into several pieces. The glass landed inside the cabin of the vehicle on the rear seats. The vehicle was taken to ... Read more

Incident date: Sep 1, 2025

While driving i lost all power steering and the lane departure lights and power steering alarms came on.

Incident date: Aug 18, 2025

The contact owns a 2018 Ford F-150. The contact stated that while operating the vehicle in reverse the back up camera screen display was either solid black with no image or with vertical lines with a very distorted image. The contact indicated that the failure was intermittent. The cause of the failure was not determined. The local dealer was notified of the failure but no assistance was offered. ... Read more

Incident date: Sep 1, 2023

Power steering service required message Power steering instantly failed at 55 mph Warning messages for AdvanceTrac and Terrain Assist Blinkers only work if held after all this Every other motorist in the road at the time (this morning) was put at risk as the vehicle was nearly impossible for my wife to steer. Multiple dealers claimed there is no recall for this. After online investigation, i... Read more

Incident date: Sep 1, 2023

Failed fuel pump Needs a new fuel pump at 34000 miles. Vehicle currently at the dealership service department I saw there were previous recalls on these vehicles and their fuel pumps I should not have to replace a fuel pump at this mileage, ever

Incident date: Sep 1, 2023

All of these failed again after repair, the car hes been disabled for over 2 years with the same failures. < Dealer Recalls 14115 Dec 5, 2014 Product Safety - Electric Power Steering Assist 14113C Jul 17, 2014 Product Safety - Replace Ignition Lock Cylinder and Ignition Key 14113 Jul 17, 2014 Product Safety - Replace Ignition Lock Cylinder and Ignition Key

Incident date: Sep 18, 2025

Incident date: Jan 1, 2024

Vehicle: 2020 Toyota Highlander XLE VIN: [XXX] Mileage (approx): 78,000 Problem Description: My vehicle displays an SRS Airbag System Malfunction warning and a seatbelt chime that activates whether the passenger seat is occupied or not, and whether the buckle is latched or not. The chime stops after about a minute, but the SRS light remains on. This behavior matches a false passenger occupancy ... Read more

Incident date: Jan 1, 2024

The rearview camera on my 2020 Dodge Journey failed and stopped displaying a proper image. To restore safety, I purchased and installed a new aftermarket rearview camera. Recently, FCA/Stellantis announced recall 59C (NHTSA 25V-552) for this exact issue. My vehicle is affected, but I was informed by Dodge that no official remedy is currently available. This situation is preventing me from fully ... Read more

Incident date: Jan 1, 2024

My vehicle has been cranking when trying to turn on. Sometimes when it does turn on, it will engage the anti theft system. It will also turn on my 4-ways, and windshield wipers other times without me triggering these buttons. Sometimes it will say that I don’t have power steering. Other times, my AC will not work. It puts me and my family at risk because if the system is continuously having issu... Read more

Incident date: Mar 20, 2025

I purchased a 2025 GMC Denali a few months ago. At approximately 7,000 miles, the front brakes failed unexpectedly and were replaced by the dealership. However, by 14,000 miles, I began experiencing brake issues again. Before I could return the vehicle for service, I was driving on the turnpike when the engine suddenly seized without warning. This created an extremely dangerous situation—vehicle... Read more

Incident date: Mar 20, 2025

Incident date: Sep 17, 2025

Engine coolant intrusion in cylinders 2 and 3. This is a known issue with my particular build of car (4 cylinder 1.5L eco boost engine)

Incident date: Jul 16, 2025

On August 9th at 5:30PM roughly, while attempting to park using the vehicle’s Park Assist feature, the system failed to function properly—specifically, it failed to detect a pole at the rear of a parking space, did not slow or brake the vehicle, and was not even aware it would contact the pole. It then collided with the pole. Also, intermittently the forward collision alert system either does ... Read more

Crash

Incident date: Sep 17, 2025

I’m getting ENGINE MAINTENANCE REQUIRED VISIT YOUR DEALER, And it has to do with the A/C It only comes on when I turn on the A/C which has to work the “Coolant Bypass valve” I’ve looked online and many others have had issues it’s the 2020 and onward year Toyota, I’m not the only one Many have mentioned they reach out the dealer & state this is not a recall and need to pay out of... Read more

Incident date: Sep 17, 2025

Service 4WD light came on. Took to Jeep dealership. They stated the PTU needs to be replaced. My car has been in the shop for over 4 months and no ETA on part arrival. This is a common issue in Jeep Cherokee’s but my VIN is not included in a recall. I was told by dealership it is safe to drive but I drive on the highway over and hour everyday to and from work. I have read it can result in loss o... Read more

Incident date: Sep 3, 2025

My Car ocassionally comes with Code P0101 and P0102 when the check Engine light comes on. And when it does come on, The Traction Light and Head Collision warning lights show as well. These affect how the car drives and I have to stop and shut of the engine for a couple of minutes and then restart the engine. Changing the Mass Air flor sensor does not seem to have helped anything and it seems based... Read more

Incident date: Sep 3, 2025

The oil pan has a rtv gasket from factory and started leaking, I’ve replaced it twice and is still leaking. It’s expensive and cumbersome. It runs the risk of oil starvation, this would cause catastrophic engine failure, ford has TSB for this issue. UNKNOWN UNKNOWN

Incident date: Sep 1, 2023

On [XXX], the car was parked at my regular parking garage. The valet entered to the car to bring it down for pick up. After he entered, the power on the vehicle went out and the door would not open. He did not know about the manual door release. I walked up to see what the delay was and found him locked inside. The car was parked on an upper floor and the it was over 100 degrees in the car. ... Read more

Incident date: Sep 17, 2025

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light was unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was n... Read more

Incident date: Sep 17, 2025

Drivers side rear wheel broke loose from hub and bounced into the opposing lane of traffic.

Incident date: Sep 17, 2025

the whole dashboard lit up with break and park indicator lit up in red on dashboard. warning flashed about automatic break system failure and ESC warning

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog