Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 252,439 complaints for CHEVROLET
Incident date: Oct 14, 2025
I went into the store come out of the store and got in the driver seat shut my door and the rear windshield exploded. I looked it up online and there are other customer complaints of the Kia soul with the same issue of the rear window exploding I called Kia and they told me even if the warranty was still good on my vehicle that it would have to go under inspection and it still would be an if he si... Read more
Incident date: Aug 8, 2025
The vehicle's steering and suspension are making a clicking noise at the CV joint. There are no clear dashboard signs or error indicating that there is an issue with the vehicle. Multiple service department members at Honda dealerships have noted a large number of problems related to this topic. The car will be taken to the dealership on January 31, 2026, for inspection. The service department me... Read more
Incident date: Oct 14, 2025
In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related functions changed or stopped working, including the automatic door locks and several vehicle settings res... Read more
Incident date: Dec 28, 2025
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at approximately 75 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering damper needed to be replaced. Upon researching online, the contact related the failure to an unknown recall. The vehicle was not repaired. The manufacturer was notifi... Read more
Incident date: Dec 28, 2025
Sudden Loss of power steering after radiator fan shut off. Causing me to have to pull over and use all bodily force to turn the wheel
Incident date: Dec 30, 2025
On [XXX] while entering 2 car garage with no other cars in garage, the subject vehicle which is a HEV, changed from the electric drive mode to gasoline mode at the garage door and driveway apex. Immediately, the vehicle uncommandedly surged forward from approximately 1mph. The vehicle impacted a large refrigerator and small table causing severe front end damage. No airbags deployed and I was not ... Read more
Crash
Incident date: Dec 30, 2025
On [XXX] while entering 2 car garage with no other cars in garage, the subject vehicle which is a HEV, changed from the electric drive mode to gasoline mode at the garage door and driveway apex. Immediately, the vehicle uncommandedly surged forward from approximately 1mph. The vehicle impacted a large refrigerator and small table causing severe front end damage. No airbags deployed and I was not ... Read more
Crash
Incident date: Dec 30, 2025
Vehicle with 84000 miles has coolant intrusion into cylinders, dealer is saying new engine is needed at $11,000. Vehicle was bought new by owner. This is a known issue from Ford who knew of this issue.
Incident date: Aug 10, 2023
During a trip out of town, I saw a warning light that informed me that the engine coolant level was low and that scalding could occur. The next morning, my husband checked the coolant levels and added coolant to the reservoir. Later that day, I received the same warning message. The vehicle was leaking coolant and could not sustain the appropriate levels. We brought the vehicle to the local BMW de... Read more
Incident date: Aug 10, 2023
During a trip out of town, I saw a warning light that informed me that the engine coolant level was low and that scalding could occur. The next morning, my husband checked the coolant levels and added coolant to the reservoir. Later that day, I received the same warning message. The vehicle was leaking coolant and could not sustain the appropriate levels. We brought the vehicle to the local BMW de... Read more
Incident date: Dec 16, 2025
While driving the vehicle at highway speed, the vehicle did not respond as expected during braking. Upon attempting to slow the vehicle, control was lost, the vehicle became unstable, left the roadway, and rolled. As a result of the incident, the driver sustained serious injuries requiring emergency transport and hospitalization. No warning lamps, messages, or brake-related alerts were observed pr... Read more
Crash
1 injured
CHEVROLET
SILVERADO 2500
(2024) - STEERING
Dec 29, 2025
Incident date: Dec 12, 2025
My 2016 Chevrolet Colorado lost all power steering while driving down the road. My young daughter was in the vehicle with me on a busy highway when I lost my ability to safely steer the vehicle. The stabilitrak light came on and that is when the power steering failed and I had to force my vehicle off the roadway manually to avoid getting into a collision. Had I needed to quickly steer to avoid ano... Read more
CHEVROLET
SILVERADO 1500
(2021) - ELECTRICAL SYSTEM
Dec 29, 2025
Incident date: Dec 23, 2025
When vehicle is driven at 85 mph (cruise control set) speedometer jolts. Speed must be reduced to 84 to resolve issue.
CHEVROLET
SILVERADO 1500
(2021) - SERVICE BRAKES
Dec 29, 2025
Incident date: Dec 23, 2025
This is a rental vehicle- I had several incidents when I could not stop the vehicle. Above the brake is a structural bar about 1/2" in diameter. I wear a size 13 shoe. At several red lights I tried to apply the brake but the car would not stop. (I did stop before hitting anyone) Upon investigation I discovered that my toe was pressing on the bar, not on the brake. Only when my shoe's heel was on ... Read more
CHEVROLET
SILVERADO 1500
(2021) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 29, 2025
Incident date: Dec 23, 2025
The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still... Read more
Crash
1 injured
Incident date: Dec 29, 2025
Engine light is on sdgm module abnormal
Incident date: Oct 22, 2025
While driving on the Interstate I apparently lost control and hit a guardrail at approx 40-45mph. The impact stopped the truck causing severe damage to the vehicle the front right 1/2 of the vehicle including bumper, quarter panel with enough impact to break the front axle. I was found unconsious and spent 6 days in the hospital. I have fractures in my back and believe that possibly the airbag... Read more
Crash
CHEVROLET
SILVERADO 1500
(2014) - AIR BAGS
Dec 29, 2025
Incident date: Dec 1, 2025
I was driving my crv and a deer was in the road. I hit the deer going 40mph. It blew out the whole front of my car, my sensors, headlights, both fenders and my hood are dented. No airbags deployed or any sensors alerted me of the object or leaving the roadway. Also when I hit the deer, I lost all steering on that moment. I had to turn off my car and then back on to get my steering to release.
Crash
CHEVROLET
SILVERADO 1500
(2014) - UNKNOWN OR OTHER
Dec 29, 2025
Incident date: Dec 1, 2025
The high-voltage battery system on my Jeep Wrangler 4xe malfunctioned and is subject to Recall 25V-741 (68C). The vehicle has been under safety recall for battery fire risk for months, with instructions to park outside and avoid charging due to fire hazard. On December 29, the recall remedy failed and the vehicle was rendered completely undrivable (“bricked”) at the dealership. I was informed... Read more
CHEVROLET
SILVERADO 1500
(2019) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 29, 2025
Incident date: Dec 29, 2025
Upwards of a dozen times my Honda Accord will suddenly brake as it believes I am about to have a collision whereas it is typically a shadow. This happens when going under bridges or overpasses, or depending on the glare from the sun. This has happened several times on the highway causing multiple near collisions at high speeds. This is extremely dangerous and requires an adjustment or recall. I ha... Read more
CHEVROLET
SILVERADO 1500
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 29, 2025
Incident date: Dec 29, 2025
Upwards of a dozen times my Honda Accord will suddenly brake as it believes I am about to have a collision whereas it is typically a shadow. This happens when going under bridges or overpasses, or depending on the glare from the sun. This has happened several times on the highway causing multiple near collisions at high speeds. This is extremely dangerous and requires an adjustment or recall. I ha... Read more
Incident date: Nov 11, 2025
Frame Has rusted out so bad Walmart says it can’t be put on lift to rotate tires. Not yet reported to dealer or inspected by dealer. This is a recall problem but my vehicle was not included. It was previously registered in North Carolina and Tennessee where salt is used on roads.
Incident date: Dec 26, 2025
OEM Tires: 225/55/R18 - Bridgestone Turanza All Season I am writing to raise a formal concern regarding the premature wear of OEM tires installed on my leased 2025 BMW X1. At approximately 15,000 miles, I was advised to replace the tires at 4/32" tread depth, which is significantly below the longevity historically expected of OEM tires. This raises serious concerns around vehicle safety, environ... Read more
Incident date: Dec 20, 2025
The contact owns a 2022 Ford F-150. The contact stated that upon starting the vehicle, the vehicle made an abnormal clanking and rattling noise. There was no warning light illuminated. The contact stated that upon shifting to drive(D), the vehicle failed respond; however, upon engaging 4-wheel Drive(4WD), the vehicle moved forward at a slow speed. The contact's husband drove the vehicle to an inde... Read more
Incident date: Dec 20, 2025
Known coolant leak into the cylinders that ford won’t cover
CHEVROLET
TRAILBLAZER
(2023) - UNKNOWN OR OTHER
Dec 29, 2025
Incident date: Jun 15, 2025
The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in May. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the OnStar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with n... Read more
Incident date: Nov 7, 2025
The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in May. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the OnStar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with n... Read more
Incident date: Dec 23, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that while driving at 68 MPH, the vehicle stalled. The message "Shift to Park" was displayed. The contact managed to pull over to the shoulder of the road, where the contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to a local dealer, where it remained for further investigation. ... Read more
Incident date: Dec 23, 2025
Beginning in Nov 2025 my steering wheel occasionally catches, grabs or gets stuck at slow speeds in forward or reverse as I turn the wheel like pulling into a parking space. A loud noise also occurs as I ease the wheel off a little then power through the grab, which then returns to normal steering. I've been able to overpower the grab by powering through it. I brought my truck to an auto repair... Read more
Incident date: Dec 23, 2025
I purchased this vehicle in May of 2025. It currently has 9840 miles on it. While driving in October the vehicle shut down and locked up. After getting it towed to a dealer I was told the diesel motor and the fuel system were blow and seized and need to be replace. The vehicle is still currently in North Carolina while I live in Virginia. Supposedly parts are in for repair for 3 weeks now and... Read more
CHEVROLET
SILVERADO 1500
(2022) - ELECTRICAL SYSTEM
Dec 29, 2025
Incident date: Oct 25, 2023
I was driving on the highway when I heard a pop like a loud fuse sound from the back seat area. Suddenly the car dropped 15 mph from 70 mph to 55 mph and the battery and electrical system warning lights came on and the vehicle said check electrical system. I was able to continue with my hazard lights on to exit the highway, at which point the max speed of the vehicle dropped to 45 mph. It would no... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Dec 29, 2025
Incident date: Oct 25, 2023
I was driving on the highway when I heard a pop like a loud fuse sound from the back seat area. Suddenly the car dropped 15 mph from 70 mph to 55 mph and the battery and electrical system warning lights came on and the vehicle said check electrical system. I was able to continue with my hazard lights on to exit the highway, at which point the max speed of the vehicle dropped to 45 mph. It would no... Read more
CHEVROLET
SILVERADO 1500
(2022) - VEHICLE SPEED CONTROL
Dec 29, 2025
Incident date: Oct 25, 2023
While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by ... Read more
Incident date: Dec 13, 2025
While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by ... Read more
Incident date: Dec 22, 2025
My Chevy Silverado was repaired by 3 different certified Chevy dealers about 10 times for a variety of issues. The last time I brought my truck to Bridgewater Chevy I was told I need an engine replacement. The certified dealers failed to identify the root cause to all the issues. All the symptoms point to engine fail eventually occurring
Incident date: Dec 28, 2025
Sunroof liner has fallen making it impossible to see out the back window.
Incident date: Oct 28, 2025
OIL CONSUMPTION. I HAVE ALREADY PAID $2,500 TO THE CHEVY DEALERSHIP WHERE I LIVE TO REPLACE THE TIMING CHAIN, AND IT'S DOING THE SAME THING AGAIN. I'M HAVING TO CONTINUOUSLY PUT UP TO THREE QUARTS OF OIL IN IT EVERY 2 TO 3 WEEKS. THE DEALERSHIP SAYS THERE IS NO BULLETIN ON MY VIN NUMBER. I'VE ONLY HAD THE CAR A YEAR AND A HALF AND BARELY PUT 4,000 MI ON IT. I PURCHASED THIS CAR FROM THE CHEVROLET ... Read more
Incident date: Dec 27, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blue image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver... Read more
Incident date: Oct 29, 2025
Vehicle has excessive wandering, that is intermittent, during traffic, surrounding traffic on freeways and on slight wind and rain. The vehicle exhibits behavior that is very very unstable.. I’ve had the vehicle for about three years and it’s been doing this for about two years now intermittently I recently took it into the Kia dealership in Stocton to have it looked at nothing was determined ... Read more
Crash
Incident date: Oct 29, 2025
The contact owns a 2019 Ford EcoSport. The contact stated while driving at approximately 35 MPH, the low oil pressure warning light illuminated and flickered. The contact stated that the vehicle started vibrating. The contact was able to drive the vehicle to a local dealer. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact ... Read more
Incident date: Dec 15, 2025
The vehicle experienced repeated failures involving multiple systems, including the transmission system (transmission replacement), powertrain/engine system (cylinder-related repairs), electronic control systems (vehicle computer/control module replaced multiple times), electrical system (ongoing electrical faults), and rear safety systems (backup camera failure). The vehicle is available for insp... Read more
Incident date: Aug 10, 2025
During acceleration, thick white smoke began to come out tail pipe. Car instantly turns off in the middle of the street in rush hour traffic while I had my 4 year old daughter in the car. Police threatened to impound car if not moved immediately. Had to pay a hefty tow fee twice to get the car to the dealership. Somehow oil and coolant had mixed together in the engine. Dealer said I’ll need a co... Read more
Incident date: Nov 1, 2024
The contact owns a 2018 Ram 5500. The contact received a notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while attempting to come to a complete stop, the vehicle hesitated to respond while the brake pedal was depressed. The ABS and the Traction Control warning lights were intermit... Read more
Incident date: Nov 1, 2024
The automatic liftgate will close on you when you’re not expecting it. This is caused us to hit our head, at least three times while trying to remove items from the back of the Nissan Rogue. On the most recent incident resulted in a concussion. As I was putting a suitcase into the back of the car, it began to shut, causing me to hit the top of my head and blackout.
1 injured
Incident date: Nov 1, 2024
The contact owns a 2023 Toyota Tundra. The contact stated that upon starting the vehicle, the contact noticed an abnormal and clamoring sound coming from the engine. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was ma... Read more
Incident date: Dec 28, 2025
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at approximately 70 MPH, several unknown warnings illuminated on the instrument cluster. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond while the engine revved. The contact pulled over to the side of the road and turned the vehicle off. Upon restarting the vehicle, no w... Read more
CHEVROLET
SILVERADO 1500
(2022) - BACK OVER PREVENTION
Dec 29, 2025
Incident date: Dec 24, 2025
The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufac... Read more
Incident date: Dec 9, 2025
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended and made an unusual whining sound. No warning lights were illuminated. The contact's husband, a certified mechanic, diagnosed that the transmission had failed. The contact was informed that the transmission ... Read more
CHEVROLET
SILVERADO 1500
(2020) - POWER TRAIN
Dec 29, 2025
Incident date: Feb 21, 2025
While accelerating at points in gear shift change at the speeds of 20 mph, 30 mph, and 40 mph, the transmission bucks, which I found out the hard way during an ice storm, creates a un-smooth shift which leads you spinning the wheels while over accelerating to correct/lessen the bucking making the vehicle less safe and controllable. I work at a Ford dealership and know this issue is happening on Fo... Read more
CHEVROLET
SILVERADO 1500
(2026) - STEERING
Dec 29, 2025
Incident date: Dec 28, 2025
the car runs without power when shifted to drive gear. It is sluggish trying to speed up. Took to Ford Dealers on a recall with that is suppose to take care of it..nothing seems to have changed. I am not sure anything was done. trans makes a rough sound starting..