Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jan 23, 2026

MY engine check engine light and than a warning light came on saying not to drive it and i took it to be repaired at a shop and a hyndai dealer and they told me my engine needed to be replaced even though i always serviced my car. It has 103,000 miles on it. It is the same problem as the other person that reported this problem. The other models were recalled but not this one. Im sure by now you kn... Read more

Incident date: Jan 6, 2026

I made a 6-mile trip from my garage and back (12 miles total). The next day, my neighbor asked me to come outside to inspect my driveway where I found a trailing stream of oil. The oil leak was substantial enough to visibly observe an unbroken ribbon of oil spanning the entire length of the asphalt street leading to my driveway and a large pool of oil where I waited momentarily for the garage door... Read more

Incident date: Jan 6, 2026

This is being submitted again with supporting emails with the dealer. This is a entegra launch (owned by jayco) This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2... Read more

Incident date: Nov 18, 2025

The contact owns a 2018 Toyota Highlander. The contact stated that while attempting to turn left or right, the steering wheel became difficult to turn. The check engine warning light illuminated, and the vehicle lost power. The contact waited for several minutes before being able to restart the vehicle. The check engine warning light remained illuminated. The failure had occurred several times and... Read more

Incident date: Jan 22, 2026

Subject: URGENT: Global Safety Defect Report – Jaguar Land Rover (JLR) Powertrain Control Module (PCM) and Fuel Pump Driver Module (FPDM) Failure. Description of Defect: I am writing to formally report a critical safety defect affecting Jaguar Land Rover (JLR) vehicles involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM). These modules are experiencing spont... Read more

Crash 2 injured

Incident date: Jan 6, 2026

GAS TANK SHIELD HAS ROTTED DUE TO GALVANIC CORROSION AS THE FUEL TANK SHIELD IS BOLTED ONTO AN ALUMINUM HEAT SHIELD. THE PAIRING OF THESE TWO DIFFERENT METALS HAS CAUSED THE SHIELD TO BECOME UNSTABLE AND IS PART OF HOLDING THE GAS TANK ITSELF IN PLACE. EXTREMELY UNSAFE.

Incident date: Jan 6, 2026

The liftgate has randomly started closing on me while I'm loading groceries at least 3 times in the past year. Every time it has hit me in the forehead with enough force to cause intense pain for several days. Otherwise, it works normally so there is no way I know to intentionally reproduce the issue. It has not been inspected because, again, it has happened like 3 times in the past year. Very pai... Read more

1 injured

Incident date: Jan 6, 2026

I took my car to the dealer on [XXX] with concerns about the strong gas smell that I have been smelling. The Hyundai dealership kept my car for 3 days and stated they could not smell the gas after driving the vehicle themselves. They did repair a cracked cylinder head however they did tell me that it wouldn't have been the cause of the fuel smell. They stated next time I am out driving, and I noti... Read more

Incident date: Jan 2, 2026

I have found multiple times that the Instrument Panel (IPC) display and the center Infotainment displays have gone dark while driving. This has put me in unsafe driving situations because I am unable to monitor my speed and other important information displayed on the dashboard, or to control critical safety controls such as headlights, and other ADAS safety controls. Several software updates have... Read more

Incident date: Jan 2, 2026

Incident date: Sep 18, 2025

Steering wheel creaks and clunks when moved up and down. My mechanic told me it seems like it is a rack and pinion trouble. Honda CRv 2024.

Incident date: Dec 10, 2025

How are you? The problem with our Hyundai involves the engine and engine control system. My vehicle is equipped with the same 2.0-liter Nu GDI engine that Hyundai recalled in other 2021 and 2022 vehicles for engine stalling, internal engine damage, and fire risk. Although my VIN is not currently listed, the engine itself is identical to the recalled engines and is available for inspection. Since... Read more

Incident date: Jan 6, 2024

DC/DC converter failed (January 2025) and is sitting at the dealership. My vehicle completely shut down while I was driving on the interstate. I had the same issue in April 2024 and was without my vehicle for nearly 2 months.

Incident date: Jan 6, 2024

Stirring wheel fluid hose has burst during cold weather, and will lose control of wheel. My car wasn’t listed in the recall for that said issue for other dodge journey’s. I had it repair ones and now its doing it again.

Incident date: Jan 6, 2024

On 09/25/25 at 59,502 miles recall work was completed per NHTSA Recall No. 25V-274, L87 Engine Loss of Propulsion. Dealer paperwork shows that my truck passed the PicoScope inspection and was given the higher viscosity 0W-40 oil. On 12/10/25 at 63,904 miles, with the oil that was changed during the inspection; while traveling on highway NM-52 towing my travel trailer, I experienced a sudden loss o... Read more

Incident date: Jan 22, 2026

Car had an unintended acceleration. I had been stopped prior to entering my garage. I had started to slowly accelerate when the car accelerated hard. It took a lot of effort to stop the car.

Incident date: Oct 31, 2025

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not aff... Read more

1 injured

Incident date: Jan 16, 2026

The contact owns a 2020 Ford F-150. The contact stated that while driving at various speeds and attempting to shift into third gear, the vehicle started shaking abnormally, and the gear shift was difficult to engage, causing the transmission to shift hard. The contact stated that at faster speeds, while attempting to shift into seventh gear, there was a delayed response. The powertrain fault warni... Read more

Incident date: Feb 10, 2025

I purchased this vehicle new in June 2020. Since January 2022, it has experienced recurring water intrusion into the passenger cabin during heavy rain. Water leaks from the ceiling around the overhead console near the front reading/map lights. During heavy rain, water pools and causes the interior lights to turn on unexpectedly while driving. Generally, the lights cannot be turned off or immediate... Read more

Incident date: Feb 10, 2025

Incident date: Nov 1, 2025

The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the parking assist fault warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed wiring harness. The contact was informed that a wire from the wiring harness was burned. In addition, the contact was informed that if the wire continued burning it might sta... Read more

Incident date: Jan 21, 2026

The contact owns a 2022 Chevrolet Tahoe. The contact stated that while the vehicle was parked with the second-row captain seats folded into the cargo position, while placing the seat in the seating position, the headrest failed to lock into the upright position. The contact stated that while an adolescent child was seated in the seat, the headrest poked her in the back of the head. The contact sta... Read more

Incident date: Dec 28, 2025

4wd service light and code C14A7-97. Dealer states having to replace the vehicles PTU. The same issue caused a recall for the same vehicle models years 2016-2019. I am requesting immediate inclusion and repair under the recall provisions.

Incident date: Dec 28, 2025

Alignment issues from the factory that Toyota refuses to rectify.

Incident date: Dec 28, 2025

Alignment issues from the factory that Toyota refuses to rectify.

Incident date: Nov 25, 2025

We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while... Read more

Incident date: Nov 25, 2025

The contact owns a 2021 Lincoln Nautilus. The contact stated that while opening the front driver’s door, there was a cracking sound coming from the door. While the vehicle was in for routine maintenance, the mechanic discovered that the front driver’s side door check arm stop bracket and door hinge were faulty. The vehicle was taken to the local dealer, who examined the vehicle and informed th... Read more

Incident date: Nov 1, 2025

As the owner of a 2023 Chevrolet Tahoe, I am currently experiencing persistent issues with the instrument cluster going dark and a severely malfunctioning GM 6.2L L87 engine. In November of the previous year, I encountered a sudden and alarming loss of engine power while traveling on a multilane highway at a speed of 70 mph. I successfully maneuvered the vehicle to a narrow shoulder, where I rema... Read more

Incident date: Jan 21, 2026

My 2020 Kia Soul is suffering catastrophic engine failure from a known safety recall defect involving the piston oil rings. I received a safety recall notice from Kia on July 5, 2021 warning that defective piston oil rings could cause engine damage and engine fires. I brought the vehicle to a Kia dealer for recall service on July 5, 2021 and again on February 1, 2022 for the same safety recall. K... Read more

Incident date: Jan 13, 2026

The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving in a rainstorm, rainwater leaked into the vehicle through the panoramic sunroof. The vehicle was taken to the dealer, who removed debris from the sunroof drainage system, but water leaked into the vehicle persisted. The contact was later informed that the panoramic sunroof gaskets were faulty and needed to be replaced. ... Read more

Incident date: Jan 13, 2026

In a letter dated August 14, 2019, KIA advised that the warranty coverage for the driver's front airbag clock spring assembly was extended to 15 years. the clock spring is an electrical connection which rotates with the steering wheel to maintain proper functioning of the airbag unit. If the airbag light stays on, and the car continues to be used without repair, the driver's airbag may eventually ... Read more

Incident date: Jan 17, 2026

Steering wheel electrical failure. Melted wiring inside steering wheel. Potential airbag and steering safety failure. Serious safety defect. Fire risk! While getting ready to leave a retail parking lot with heated steering wheel on, we became overwhelmed with fumes. Noticed the steering wheel was hot. Immediately shut off the car and opened the doors. When the fumes subsided, started the car and... Read more

Incident date: Jan 9, 2026

Incident date: Jan 13, 2026

Rearview Camara assist works then quits and the duel heat only works on the driver's side and blows cold air on the passenger side and it smells like it's getting exhaust in the car ?but the fan motor is working fine and so does the AC!

Incident date: Jan 15, 2026

Emissions System Problem- UNKNOWN reason

Incident date: Jan 15, 2026

my daughter rear-ended another driver as she was entering a turn lane. Moments prior to the accident, she described what sounds like a brake booster failure. There was no indication the AEB system activated and only the airbag at her feet deployed. She hit the car in front of her at ~35 mph. 1. Brake system failure - yes, it is currently available for inspection 2. Car failed to stop and resul... Read more

Crash

Incident date: Jan 15, 2026

Crash

Incident date: Jan 20, 2026

The PTU was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad PTU

Incident date: Jan 9, 2026

While attempting a left-hand turn across two lanes of oncoming traffic, the vehicle experienced a sudden and total loss of motive power. Upon acceleration, the 10R80 transmission slipped out of gear, causing the engine RPMs to spike (rev) without transferring power to the wheels. This left the vehicle momentarily stationary in the path of oncoming traffic, nearly resulting in a broadside collision... Read more

Incident date: Jan 9, 2026

The contact owns a 2004 Suzuki Aerio. The contact stated that the gear shifter was loose. The gear shifter was shifted, but the vehicle failed to respond. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 220,886.

Incident date: Jan 3, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Complete engine failure. 2nd time this engine failed cylinder 4 bent rod. Cylinder 7 and camshaft. How was your safety or the safety of others put at risk? Yes. Loss of power on busy highway. Trying to navigate to the shoulder through 5 lanes of high speed traffic. Has the problem been reproduced... Read more

Incident date: Jan 21, 2026

The vehicle started to not respond when I was pressing the gas pedal. It continued to not respond. I had to pull over and do multiple restarts. It has had issues with acceleration in the past but not tomthis extent. The recall has been over a year and no one will helpmat the dealership

Incident date: Dec 31, 1969

Transmission failure due to CVT bearing failure

Incident date: Dec 31, 1969

Transmission failure due to CVT bearing failure

Incident date: Dec 31, 1969

September 2025; the fuel control module failed at 75 mph in the left lane of I-45 requiring me to pull over on the shoulder in heavy traffic. I eas towed to my dealership 170 miles. At that time the recall test was performed on my 6.2 L L87 engine and passed inspection. The oil was upgraded at that time. Jan. 3, 2026 at 65 mph the engine died, once again on the highway at over 65 mph. Again I str... Read more

Incident date: Jan 12, 2026

The contact owns a 2023 Nissan Rogue. The contact stated while driving approximately 65 MPH, there was an abnormal fuel odor inside the cabin of the vehicle, and there was an abnormal knocking sound coming from the engine compartment. The check engine warning light illuminated, and the message "Engine Failure" was displayed. The vehicle was taken to a dealer several times however; the failure was ... Read more

Incident date: Jan 12, 2026

Car has a burnt cylinder from excessive oil consumption due to poor piston ring design. These engines are prone to failure to do carbon buildup on the cylinders which leads to poor PCV performance to exacerbate the problem. Audi dealership has confirmed my cylinder 3 has a burnt valve and requires a new engine.

Incident date: Jan 15, 2026

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving approximately 65 - 70 MPH, there was a grinding sensation coming from the front wheels, and the grinding sensation was felt in the steering wheel. The vehicle was taken to the dealer, who diagnosed that the rod bearings and hubs had failed, causing the grinding sound. The contact was informed that the rod bearings and hu... Read more

Incident date: Jan 21, 2026

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked with the defroster activated, there was smoke coming from the rear window, followed by a loud noise. The contact stated that upon turning around, the contact noticed that the driver's side rear window had shattered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the f... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog