Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Jan 13, 2026

My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. ... Read more

Incident date: Jan 29, 2026

On 3 different occasions the car randomly accelerated at a high speed without stepping on the gas pedal. The first time was in a parking lot. The second time was on a busy road while traveling at 35 mph. The car accelerated to about 60 mph, fortunately once applying the brakes the vehicle slowed down to gain control. The third time it happened was recently on [XXX] while slowly backing down [XXX].... Read more

Incident date: Jan 1, 2026

Noticed a tick sound. Sent to dealer. Lifter failed. Bent push rod. Took it in Nov 24th. Charged $7,100. Fixed all lifters and bent push rod. Was turning around in my driveway and vehicle just shut off. Took it back to same dealer in Jan 27th. Bad lifter. Same push rod. Still in shop. That’s two months and 2,000 miles and had same failure. That is absolutely ridiculous GM and I should be compen... Read more

Incident date: Jan 1, 2026

Driving in normal driving conditions, East bound [XXX], 70 mph, tire popped off rim, no damage to tire or wheel, no apparent cause. Contacted road side assistance and they proceeded to tow to Hank Graff Chevrolet in Davison. Warranty was reported by myself to both On Star and representative at dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jan 1, 2026

The AC compressor/condesor needs replaced and I see a lot of complaints on-line about this specific model- 2018 Forester. My kids and I were on a road trip in August 2025 when it stopped working. It was extremley hot even with the windows down and heat stroke became very real while we were sitting in bumper to bumper traffic. There was already a recall on this but now with the new part the AC stop... Read more

3 injured

Incident date: Jul 12, 2025

Vehicle not starting after sitting for extended period of time and it’s not a battery issue

Incident date: Jan 16, 2026

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the c... Read more

Incident date: Jan 15, 2026

My car had an issue that was covered under a class action lawsuit. I even had an extended Warranty which was still valid at the time. I was intimidated by the warranty company when they said well if there is carbon build up in the engine the cost of the repair is on you. So I didn't have it fixed and the engine blew up and is now inoperable in my driveway. So bottom line I couldn't get KIA to hel... Read more

Incident date: Dec 8, 2025

The contact owns a 2024 Chevrolet Traverse. The contact stated that after arriving at the intended destination and turning off the vehicle, the vehicle failed to restart. There was no warning light illuminated; however, the OnStar App notified the contact that the battery voltage was low. The vehicle was towed to the dealer, but the cause of the failure could not be duplicated. The vehicle was not... Read more

Incident date: Dec 8, 2025

The affected systems are the engine and powertrain. After completion of Safety Recall 23S64 (NHTSA #23V905) in November 2025, my vehicle began experiencing repeated loss of power, stalling, and reduced-power “limp mode” events. The check engine light illuminated and diagnostic trouble code P0299 (Turbocharger Underboost Condition) was identified. The vehicle remains available for inspection up... Read more

Incident date: Jan 25, 2026

The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the instrument cluster started flickering, and the vehicle stalled. During several failures, the check engine warning light illuminated, and during other failures, there was no warning light illuminated. The contact stated on several occasions that the vehicle restarted independently. The fai... Read more

Incident date: Jan 30, 2026

The ICCU has failed twice in my EV6. It is a fairly common issue for this vehicle. I had the ICCU replaced after the first failure, but it has failed again. There was no indication something was wrong with the car until I heard a pop and then the dash indicated "Check Electrical System"

Incident date: Jan 30, 2026

Gear shift dash error. Getting all led lights let on my shift gear led indication. Car will run jumping or jerking movement. Then experiencing power loss when acceleration.

Incident date: Feb 2, 2026

RITICAL BRAKING FAILURE & DEALER NEGLIGENCE: The vehicle exhibits a violent shudder and loss of deceleration during the hand-off between regenerative and friction braking. This defect was first reported to the dealer (Rich Ford) at 35,399 miles (RO #[XXX]) within the Bumper-to-Bumper warranty but was not repaired. THE INCIDENT: On [Insert Date], the braking system failed to decelerate the vehicle... Read more

Incident date: Sep 25, 2025

The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a ... Read more

Incident date: Sep 25, 2025

When turning a knocking sound occurs. It sounds like it is coming from the back of the vehicle. It happens when you turn right or left. Concerned that this could lead to a part breaking and causing an accident.

Incident date: Dec 12, 2025

My vehicle is experiencing active symptoms consistent with the defects described in recalls SC279 and SC281. These include: - Sputtering and hesitation under acceleration - Severe drop in fuel mileage - Check Engine Light - Fuel‑rail pressure fault code - Black soot at the tailpipe - Loss of power The vehicle is unsafe to drive and may stall. My dealership confirmed that the recall parts are on ... Read more

Incident date: Feb 2, 2026

Gas pedal broke off while driving. It is made of plastic and the arm that attaches to the pedal snapped off. We towed to a shop to have repaired today. No warning lights or sounds. Thankfully I was going slow and not on a busy street. It could have been a bad outcome if I was merging into on coming traffic. My safety and others were at serious risk due to my car not being able to accelerate with n... Read more

Incident date: Sep 3, 2024

The contact owns a 2015 BMW 428I. The contact stated that while the vehicle was parked, while attempting to start the vehicle, it failed to start. The contact stated that the vehicle eventually started. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant pump failure. The contact was informed that the coolant had been continuously running, causing the battery to c... Read more

Incident date: Jan 1, 2026

Rear Drivers door (left) fails to latch. Volvo has an updated part for better water ingress prevention, then the part that was used to build the car. The problem is that water enters the moveable window, runs down the metal channel separation gthe fixed and moveable window, and enters the door latch mechanism. This is extremely dangerous, in that the door may appear closed, and the vehicle may all... Read more

Incident date: Nov 20, 2025

On [XXX], we sent a 2021 Ford Interceptor to J.C. Lewis Ford located at 309 W. Oglethorpe Hwy, Hinesville, Georgia 31313 for a recall under 23S55. The recall is a safety issue related to a rear axle bolt and the possibility the bolt can fracture. We had the recall done and returned the vehicle to service. On or about [XXX], our fleet manager was called to the Liberty County Jail because this ve... Read more

Incident date: Jan 30, 2026

The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the local dealer and the manufacturer were contacted, and informed the contact that the VIN was not associated with the recall. The contact explained that a recall letter was removed from the manufacturer and was informed that the VIN was not associated with... Read more

Incident date: Jan 23, 2026

The contact owns a 2020 Chevrolet Equinox. The contact stated that after coming to a complete stop, the vehicle hesitated while accelerating. No warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the front wheel drive transmission assembly, flushed the transmission fluid, and updated the transmission control module. The manufacturer was made aware of the ... Read more

Incident date: Jan 23, 2026

Ever since I bought that vehicle, it's had system malfunctions. I received three letters directly from Ford explaining the problems this vehicle had or could have. But he and the dealerships, where I took my vehicle for repairs, never did them. They always denied that it had any problems and said that my vehicle was new and had nothing wrong with it.

Incident date: Jan 23, 2026

Incident date: Jan 31, 2026

[XXX] is subject to Safety Recall 20V-755 Hyundai Recall 251 for a defective ABS module that may leak brake fluid, cause an electrical short, and increase the risk of an engine compartment fire. The recall remains open and has not been performed. On Feb 2, I brought the vehicle to McGovern Hyundai of Arlington and disclosed an active brake fluid leak consistent with Recall 251. I also stated that... Read more

Incident date: Jan 31, 2026

The fuel pump has been on recall and ive been waiting over 2 years for a part

Incident date: Jan 1, 2026

Passenger seat belt doesn’t click in. Miss fire Poor acceleration Exhaust leak Power lost Mechanic can’t find the problem Check engine light on

Incident date: Jan 1, 2026

Passenger seat belt doesn’t click in. Miss fire Poor acceleration Exhaust leak Power lost Mechanic can’t find the problem Check engine light on

Incident date: Mar 10, 2025

The coolant reservoir needs to be refilled on a regular basis even though there is no discernible leak. When it does get low but is not empty, the warning ⚠️ light comes on and if this is not attended to in a matter of days it can lead to the red warning ‼️ light coming on and the car losing power. The warning states a coolant issue and to pull over as soon as possible. Once the reservoir ... Read more

Incident date: Sep 1, 2025

I have noticed puddles under/near rear side door/tire, the smell of gas after filling up tank. And a reduced MPG lower than normal with same driving habits.

Incident date: Feb 1, 2026

The high-voltage battery on my 2020 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more

Incident date: Jan 30, 2026

I turned on my brand new 2026 Volvo XC 90 and none of the cameras worked. I hard reset it three times and it still didn’t work. The message on the screen said “Camera view is temporarily unavailable. Press home button to close.” This is the second issue with the vehicle. First was apple car play, now, it’s the camera system.

Incident date: Jan 30, 2026

2013 ACURA RDX. HEAD LIGHTS HAVE DIMMED WHERE ITS NOT SAFE TO DRIVE. HAD THE WHOLE HEAD LIGHT ASSEMBLIES REPLACED BY THE DEALERSHIP 11 months ago FOR $4,000. Still have same problem with new ones

Incident date: Jan 30, 2026

I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.

Incident date: Feb 1, 2026

The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the active head restraint on the driver's seat deployed independently, causing the contact get injured on the back of his head. The contact confirmed there was no impact, object, or crash. No warning lights were illuminated in the vehicle. No medical attention was required. The dealer or an indepen... Read more

1 injured

Incident date: Dec 29, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? Inspection available if needed. The ignition coils and spark plugs failed due to Ford’s negligence to provide an engine cover. Water has gotten in to the engine and caused these systems to fail How was your safety or the safety of others put at risk? The engine violently shakes and causes you to lo... Read more

Incident date: Dec 29, 2025

The contact owned a 2023 GMC Sierra 1500. The contact stated that while the vehicle was parked on the driveway, it caught on fire. The contact was inside the residence when a passerby knocked on the door and informed the contact of the fire. A neighbor helped extinguish the fire. When the contact stepped outside, the flames were by the instrument panel; the flames had risen to the rooftop. The fro... Read more

Fire

Incident date: Dec 29, 2025

All sensors failed. Once vehicle was parked completely and seatbelt was removed, the car automatically took off. It began accelerating on its own, full throttle (Rivian logs were retrieved to show this), then began crashing into multiple cars while still gaining speed. Logs also show that the breaks were applied during this time, but the accelerator was still engaged at full throttle. The car then... Read more

Crash 1 injured

Incident date: Dec 12, 2025

While driving the vehicle under normal conditions, a sudden electrical fire occurred, requiring immediate evacuation. The vehicle was pulled over safely and the driver exited before the fire escalated. The fire department responded and the vehicle was declared a total loss due to fire damage. The failure is believed to have originated from an electrical short involving the climate control/defroste... Read more

Fire

Incident date: Jan 29, 2026

On or about December 2, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on December 16th. The car was "fixed" and I picked up later that ... Read more

Incident date: Jan 29, 2026

Vehichle completely shut off while driving in middle of road. All power was cut to vehicle, luckily I had foot on the break at the time at a stop light. Was dead in the intersection, required a tow to dealership. The dealer confirmed it was a DC/DC electrical failure that had my mild hybrid engine not working. Basically communication with the gas engine stopped and vehicle died after drainin... Read more

Incident date: Jan 29, 2026

Loud knocking sound in the engine appeared out of nowhere. This is the same engine as what exists in the 2021 year models which does have a recall on them, but for some reason the 2019 models like I have are not included in the recall. I cannot drive the car for fear of the engine seizing up.

Incident date: Jun 1, 2025

Vehicle lost all braking capability while in motion. Vehicle rolled to a stop with no brakes with warnings for brake system failure, no front collision active. Upon restarting the vehicle the warnings didnt not go way for 1hr. 2 hours later the warnings cleared from the information system but codes remains. Vehicle was taken to Uptown Chevrolet, Slinger WI and was informed of a bad battery as ... Read more

Incident date: Jun 1, 2025

Incident date: Nov 1, 2025

The contact owns a 2026 Toyota Camry Hybrid. The contact stated that while driving at various speeds, there was an abnormal burning odor coming from the vehicle. Additionally, while driving at, or exceeding 65 MPH, the engine made an abnormal crackling sound, and the vehicle shuddered. There was no warning light illuminated. The vehicle was towed to the dealer, where the contact was made aware tha... Read more

Incident date: Nov 1, 2025

On 10/20/25 as a rideshare driver one of my riders told me that the right side back seat was lifting. I could not believe what the rider was telling me until one of my family members told me the same thing. I immediately for safety reasons parked the car and started searching about any problems with the gas tank, for my surprise there was a serious safety problem in the car where the gas tank was ... Read more

Incident date: Nov 1, 2025

Incident date: Jan 19, 2026

See attached document for complaint.

Incident date: Dec 12, 2025

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 25 MPH, the vehicle lost automotive power. Several unknown warning lights were illuminated. The message "Engine Malfunction - Service Immediately" was displayed. In addition, the contact stated that the vehicle was idling at a lower RPM. The vehicle was taken to a local dealer, where it was diagnosed with cool... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog