Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Feb 6, 2026

ABS control module failed. It put me at risk because my car shut down on me while driving could have resulted in a car accident.

Incident date: Feb 6, 2026

ABS control module failed. It put me at risk because my car shut down on me while driving could have resulted in a car accident.

Incident date: Jan 21, 2026

The contact owns a 2012 Kia Optima. The contact stated that while driving at an undisclosed speed, the buttons on the steering wheel became inoperative. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the clock spring assembly needed to be replaced. The vehicle was repaired; however, the failure persisted. A dealer was conta... Read more

Incident date: Jun 6, 2024

Check engine light on and coastal transmission in Toms River New Jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 6, 2024

The catalytic converters (both) on my 5-year-old Ford Explorer both failed due to cracked welds. This failure appears to be common with the v6 ecoboost engines. It happened sometime before 124000 miles, it was only noticed because my wife and daughters started complaining about headaches and sleepiness when riding in the vehicle. The failure was only noticed when a mechanic evaluated it, the failu... Read more

Incident date: Jan 30, 2026

The contact owns a 2018 Honda Odyssey. The contact stated that while reversing, the back over prevention camera screen failed to display an image. The contact stated that the screen occasionally shut off unintendedly, and frequently disconnected from connected Bluetooth devices. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The ... Read more

Incident date: Jan 30, 2026

This car is becoming more of a headache than it’s worth. Turned the car on, My car started shaking and my check engine light came on. then I got this message “A possible condition with your engine control system has been detected on a 2017 Hyundai Sonata”

Incident date: Jan 30, 2026

Incident date: Jan 23, 2026

Prior to this incident, I had been having issues with my fuel management system give a “reduced acceleration” warning (codes P0087, P228B) in weather below 28-30F. It was in the shop 3 times prior: first time was “bad fuel”, second had my fuel rail and fuel filter replaced, and third time I had my high pressure fuel pump replaced (also had a rear crank seal leak). While approaching a stop... Read more

Incident date: Jan 23, 2026

On 10/12/2025, we noticed the driver's side rear door would not latch properly while shopping. We contacted the dealer the following Monday and dropped the vehicle off for inspection on 10/15/2025 at Classic Ford of Columbia, SC. Two open recalls were identified: Manufacturer Recall 16S30 (NHTSA 16V643) - Door Safety Latch: The pawl spring tab in the side door latch broke, preventing secure latch... Read more

Incident date: Feb 1, 2026

About the safe issue I have the transmission when you wanna have the throttle you wanna pass a car the transmission had don’t go down and make a limp control and I scanned the transmission. It’s no code. It’s not safe when you in the highway you want a best truck or best car and switch down shift to limb control.

Incident date: Feb 1, 2026

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer, who was unable to complete the recall repair because the dealer was waiting on an Override Code from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable am... Read more

Incident date: Feb 5, 2026

The contact owns a 2022 Ford Bronco. The contact recently purchased the vehicle to use as a rental vehicle. The contact stated that while registering the vehicle with the rental agency, the contact was made aware of the two open recalls. The recall notifications were NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline) and 25V721000 (Seats); however, parts for the recall repairs were not avail... Read more

Incident date: Jul 16, 2025

Failure to charge properly on both alternating current and direct current platforms. Trips electrical breakers at residence while charging at home on AC current. The vehicle will only DC fast charge for a few minutes before charge session is prematurely terminated. I have been told by the KIA that it is a failure in the integrated charge control unit (ICCU). They told me there were 47 current prob... Read more

Incident date: Oct 10, 2025

As i was driving out of the Costco parking lot the car read an error “stop safely. Electrical fault detected” within seconds the car completely shut off. No power. Brakes shut off. Steering shut off.

Incident date: Oct 10, 2025

Incident date: Jan 28, 2026

The contact owns a 2015 Ford F-150. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The audible alarm to alert that a pedestrian or vehicle was approaching or walking by failed to function as intended. No warning lights were illuminated. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from ... Read more

Incident date: Feb 6, 2026

To start off my truck has been to the dealership multiple time for the camera. After third time in the shop they fixed that issue. Then the infotainment started acting up after about 4 times in the shop it was fixed. They gave me the prescribed fix for the engine recall in november. Engine passed the test. Then 3 weeks ago the engine siezed up from the crank and bearings on the interstate doing 7... Read more

Incident date: Feb 6, 2026

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more

Incident date: Feb 6, 2026

On initial in-service inspection the following issues were found. 1) R/S steering column not secured. Multiple screws loose. (picture attached) 2) Brake air system found to be out of compliance. When tested and air was released from one tank, both tanks drained completely. Lines are look to be plumbed incorrectly.

Incident date: Jan 30, 2026

I am reporting premature tire wear on OEM Goodyear Assurance 235/60R18 tires installed on my AWD 2025 Hyundai Santa Fe SEL (VIN: [XXX] ). Component/System: OEM tires; documented and can be inspected at the dealership, which serves as a neutral, third-party verifier, or via submitted records. Safety risk: AWD vehicles require uniform tires; uneven tread risks drivetrain damage and unsafe handli... Read more

Incident date: Jan 30, 2026

My sos light has been disconnected for days and VW customer care will not put in an IT ticket until it hits a certain amount of time and then I would have to wait another 20 days to hear back from them. Not having this feature working is not safe and I also cannot use my app to start my car which is frustrating. I’m hearing it was created by some satellite update VW pushed through causing many p... Read more

Incident date: Jan 27, 2026

The digital instrument cluster display failed completely while the vehicle was in operation. The speedometer, warning indicators, and safety alerts were not visible, making it unsafe to drive due to inability to monitor speed or receive critical warnings. There were no prior warning messages before the failure occurred. The vehicle was inspected by an authorized Toyota dealer, Toyota of Temecula,... Read more

Incident date: Feb 6, 2024

The vehicle often displays a code related to Electrical system failure, automatic emergency braking failure, and brake failure. The brakes have failed during low-speed backing The dealership has not diagnosed the issue

Incident date: Feb 6, 2024

Incident date: Feb 6, 2026

I am submitting this letter as a formal safety defect complaint regarding my 2012 Hyundai Genesis 5.0 sedan, which is experiencing braking system behavior that directly mirrors the defect described in Hyundai Recall Campaign 114 (NHTSA Campaign 13V489000), despite my vehicle not being included by VIN. Although excluded by VIN, the functional failure mode matches recalled vehicles, indicating the d... Read more

Incident date: Jan 1, 2026

The contact owns a 2022 Ford Edge. The contact stated that while reversing at an undisclosed speed, the rearview camera intermittently became dark, distorted, or the image was frozen. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that a software update was needed. The contact recei... Read more

Incident date: Feb 1, 2026

The 2025 Hyundai Santa Fe Hybrid has had multiple occasions, most recently on February 3, 2026 with 12,330 miles on the car, where the gas-powered engine fails to provide any power to the drivetrain. The car experiences vast power loss and enters "limp mode" where only the small hybrid battery is powering the vehicle. Max speed ranges from 10 - 25mph and there is little, if any, acceleration, ev... Read more

Incident date: Feb 5, 2026

The contact owns a 2009 Lexus RX 350. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from the engine compartment with the check engine oil warning light illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the oil cooler hose was leaking due to... Read more

Incident date: Feb 5, 2026

I am submitting this complaint to report an unresolved safety recall and the inability to obtain a timely inspection or repair, which I believe places me and my family at increased risk of a crash. My vehicle is a 2015 Ford Transit Connect. The vehicle is subject to Ford Safety Recall 25S89 and NHTSA Recall 25V572, concerning a failure of the rearview camera system. The rearview camera on my vehic... Read more

Incident date: Jan 13, 2026

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was... Read more

Incident date: Sep 27, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, parts to do the recall repairs were not yet available. The contact stated that while driving at 20 MPH and coming to a stop at a stoplight, the vehicle stalled. The contact depressed the brake pedal, and the vehicle stopped at the s... Read more

Incident date: Sep 27, 2025

Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the vehicle to repair shop and they stated that it was the cylinder head and that there was a possible recall or warranty extension for this particular issue. I called Mazda and they said it was an issue but for the 2019 model and not the 2018. After doing some research I have read where ... Read more

Incident date: Sep 27, 2025

The contact owns a 2019 Chevrolet Silverado 1500. The vehicle was taken to the dealer for an oil change and the contact was informed that the engine oil coolant line had detached from the crimp joints, causing an oil leak. Prior to the maintenance service, oil stains were found on the ground of the garage floor. The vehicle was not repaired. The contact stated that a week prior to the failure, the... Read more

Incident date: Jan 30, 2026

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, oil was leaking from the vehicle. There was no warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle at the residence and determined that the oil housing unit had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehi... Read more

Incident date: Jan 30, 2026

I smell gas whenever I drive my car. My car has less than 33,000 miles on it.

Incident date: Jan 30, 2026

I smell gas whenever I drive my car. My car has less than 33,000 miles on it.

Incident date: Jan 12, 2026

Recall 25V-514, they don't have a "remedy" and my vehicle started to show signs of crack appearing on steering knuckles. Local dealer won't do anything about it and because of this I am afraid of driving my vehicle. This is the vehicle I use to carry my kids, and it is the only vehicle I have. I have had to rent out of pocket a car just to take kids to school and back home.

Incident date: Jan 11, 2026

My car failed to charge on my level 2 home charger and would only charge on a level 3 fast charger. Because of this, I was unable to charge my car at home. I was on a trip about 1 hour from my home in an area of Massachusetts that developed an electrical blackout. I almost ran out of power on a dark road with no streetlights. I was lucky to find a level 3 charger just on the outside of the blackou... Read more

Incident date: Jan 11, 2026

Prior to 5/30/25. On 3 or 4 different occasions, I had experienced a very harsh transmission downshift. Most instances occurred under 15 mph from second to first gear. On 1 occasion, transmission downshifted from third gear right to first, at around 30 mph. All of these incidents happened while coming to a stop. On 5/30/25, again while coming to a stop. Transmission downshifted, very harshly. This... Read more

Incident date: Jan 9, 2026

Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair

Incident date: Dec 31, 1969

During the last two years with my 2017 Ford F150 XLT 4X4 5.4L, I've replaced the brake pads 8 times. I've also replaced the rotors on all 4 wheels. Each time, with less than 30,000 miles between needing to replace the pads, the front pads have worn down the entire pad at an unreasonable rate. I do not brake hard, and I drive mostly on highways without much traffic, so having to replace the pads ev... Read more

Incident date: Dec 31, 1969

My brake lights suddenly wouldn’t turn on and my car wouldn’t start. We replaced the brake light switch and it worked for a short while, but it stopped working the same day almost causing several collisions as brake lights won’t turn on. There was a recall on this issue with this year and model, but my VIN number was not included regardless of the symptoms all being there. We had a master me... Read more

Incident date: Dec 31, 1969

ABS module needs replacing which can lead to accidents and care unexpectedly going into lump mode. Part is impossible to get as Jeep as not produced in years and on permanent backorder. This is a safety hazard for myself and my family. Jeep refuses to issue a recall or offer a fix.

Incident date: Dec 23, 2025

I was driving the vehicle when all of a sudden all of the lights appeared on the dashboard.i took it in to the dealership and was told it was due to PO172 code.

Incident date: Jan 20, 2026

The transmission unexpectedly downshifted While merging onto another ramp onto interstate with people behind me it was in 4th then it downshifted to 1 thankfully nothing bad happened during that time. But there has also been times when merging onto the freeway way where it would do the same when about to merge on as well it’s happened a few different times.

Incident date: Dec 30, 2025

Here the facts, bought a car out of state (Illinois) from Iowa with 130,131 miles on Sept 12th 2025, Mazda CX9, the dealer did not disclose any problems with the car, after 3 months of ownership, the car overheats on highway whit family including a [XXX] infant, white smoke under the hood and exhaust pipe, towed home, radiator was replaced, few days after that a coolant leak, vehicle was sent to... Read more

Incident date: Dec 30, 2025

My truck started going into neutral while going in reverse, would rev up going forward and go into neutral or limp mode.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog