Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Feb 6, 2026

The contact owns a 2021 BMW X4. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). While the vehicle was in park(P), there were abnormal sounds coming from the engine. The contact stated that when the vehicle was shifted into drive(D) and the brake pedal was depressed, there was an abnormal sound coming from the front of the vehicle. The vehicle was taken to... Read more

Incident date: Dec 31, 2025

A recall repair was performed on my vehicle at approximately 157,000 miles. Approximately 4,000–5,000 miles later, the transmission failed. The vehicle entered reduced power mode and became stuck in gear while driving. The dealership is recommending full transmission replacement but will not provide written explanation for why the failure is not related to the recall repair. I am concerned the r... Read more

Incident date: Feb 8, 2026

Was driving car and it went completely hot. Towed to a dealership and they said was not drivable and that the radiator support and radiator hose needs replacing and eventually the Drive CV left and front will need replacing or I will be stranded on side of road.

Incident date: Nov 9, 2025

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle hesitated to decelerate as intended while the brake pedal was depressed. The ABS warning light was illuminated. The vehicle was taken... Read more

Incident date: Feb 4, 2026

Horn no longer works and the seatbelt light is on. My mechanic said there’s a recall… The clock spring apparently is contaminated… Also, I see there’s a recall on the airbag.

Incident date: Dec 2, 2025

I was driving a vehicle two cars ahead did and illegal turn the car behind it stopped the truck behind them stopped I stopped behind the truck the car behind me did not stop and slammed me into the back of the truck in my airbags did not deploy

Crash 1 injured

Incident date: Dec 2, 2025

My steering wheel is twitching & possibly failing due to the torque steering sensor & it is very unsafe to drive

Incident date: Dec 2, 2025

The digital instrument cluster in my 2024 Genesis GV70 has failed multiple times while driving. The vehicle was taken to the dealership on December 20, 2025 for instrument cluster malfunction. The vehicle remained in the shop for approximately four weeks, and the instrument cluster module was replaced. The vehicle was returned to me on January 19, 2026 with representation that the issue had been ... Read more

Incident date: Feb 2, 2026

Water has infiltrated the lower trunk area and fried the sound amplifier. The result is no sounds can be heard from the speakers. This includes sounds and warnings from the safety systems. Seat belt, ADAS, BLIS, OnStar, Turn Signals, Radio. The rear hatch seals seem to be intact and it is unclear how water is entering this lower area as there is no evidence of water anywhere else in the rear car... Read more

Incident date: Feb 10, 2026

Horn stops working and needs to be replaced within a year or less. I reported the first time my horn stopped working and it took 4 months until I can have an appointment and order the part. The second time it stopped working was within a year and scheduling an appointment was difficult. I was almost in an accident and unable to use to both to alert the other driver.

Incident date: Feb 9, 2026

Vehicle: 2020 Chevrolet Traverse VIN: [XXX] Mileage: 50,100 miles Ownership: Original owner The driver’s seat belt intermittently fails to latch. This is a primary safety restraint system, federally required, and critical for occupant protection. The failure occurs randomly and cannot be reliably duplicated. The dealer inspected the seat belt buckle and confirmed no debris or obstruction. The d... Read more

Incident date: Feb 9, 2026

Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a... Read more

Incident date: Feb 9, 2026

Incident date: Jan 3, 2025

The contact owns a 2020 Kia Forte. The contact stated that while driving 70 MPH on a bend in the highway, a deer jumped over the barrier and landed on the top of the contact's front windshield. The contact stated that she was knocked unconscious due to the impact. The driver’s and passenger’s side air bags did not deploy. The contact was strapped in the driver's seat when she regained consciou... Read more

Crash 1 injured

Incident date: Jan 3, 2025

Transmission 10R80 is having shifting issues that have caused near crashes. The transmission will have delayed or slow shifting or miss shift when starting from stopped position. It happens on cool days or warmer days. Many people having this issue with expeditions but Ford has inspected the vehicle 2 times and found no issues. They refuse to dig deeper into the problem and fix it. These are ... Read more

Incident date: Feb 9, 2026

5.7L Hemi Engine fire. The primary cause was a wire harness retention clip failure that allows the starter wiring harness to lay on the steering column. As it turns, it cuts into the harness and provides battery voltage to the steering column. In my case, there was a power steering fluid leak combined with the electrified steering assembly started a fire. Any similar combustible fluid would have... Read more

Fire

Incident date: Jan 30, 2026

While driving the truck automatically down shifted. If I drove move 20 MP it would shift. The truck would not go into reverse, the gear was stuck. I had to turn if off and then turn it back on then It let me shift the gears. On the dashboard the wrench and other indicators lit up on the dashboard.

Incident date: Jan 28, 2026

Cv joints clicking when turning right or left. Dealer said it was normal. Battery not charging at superchargers after long distance travel on hwy.

Incident date: Dec 11, 2025

While driving at approximately 55 mph the vehicle began to behave strangely. The "D" light for drive and the gear indicator began to flash. Then the transmission abruptly down shifted to 2nd gear from 5th then lost all power before returning to somewhat normal operation for a short period of time before happening again. The issue occurred multiple times in a 5 mile trip. If there was anyone close ... Read more

Incident date: Jan 5, 2026

I'm reporting that my driving/fog lights aren't working and haven't for some time. My truck only has 58,000 miles on it and is only 5 years old, I have been guided to report this issue to the NHTSA. I drive allot in the early morning and am NOT getting the lighting I should, it's agravating that you pay so much for a vehicle and the lights don't work properly. I have read 100's of post/emails and ... Read more

Incident date: Dec 1, 2025

Vehicle was making a very loud humming noise at 73 mph. After returning to the dealership they found that the bearings in the rear end house had destroyed themselves causing internal damage to the housing and the entire rear end now needs to be replaced.

Incident date: Dec 1, 2025

I purchased my car earlier this year. Paid in full. After having it for about 3 months I had to get a new battery. Now, about 2 months later I’m having to get a new alternator. A licensed car mechanic purchased the battery and put it on. The alternator, I went to the Nissan dealership and they told me it was the alternator. Never any lights or warning lights or labels, with battery I had to boos... Read more

Incident date: Dec 1, 2025

UNKNOWN On January 24,2026, I was thankfully traveling only about twenty mph a block from my home and something happened in the front drivers side suspension that caused me to almost hit three parked cars. Once I got stopped, the car couldn’t get get pushed forward, won’t roll at all forward, like it’s in park, but in neutral we were able to push it backwards to the house. It seems that it ... Read more

Incident date: Jan 27, 2026

I have had my car in the service department twice and continue to have the same issue. I am scheduled to have the car in the shop again on 2-19-26. For several months! After stopping and starting, my car stalls for a few seconds and then takes off. Yesterday, the car stalled while crossing the interstate and there was another vehicle behind me. I am terrified that the car is not going to re... Read more

Incident date: Jan 27, 2026

Had vehicles looked at twice and serviced once for the transmission slipping. No issues were found when looked at and light was deleted. Took to another mechanic who drained and refilled transmission. Transmission still slips after service. This happens at acceleration and continues til 3rd gears where it jerks in between gears. Stops while driving continuously, the starts up again if stopped for ... Read more

Incident date: Jan 27, 2026

My truck supposedly passed the initial recall for the 6.2L GM engines. AT THIS TIME THEY CHANGED THE OIL AND SAID THE ENGINE WAS FINE! 5 months and one oil change (performed at the same GM dealership using the new recommended oil) my engine seized up while driving approximately 55 mph in rush hour traffic. The engine made a banging and clanging noise and lost power approximately 1/4 miles after ... Read more

Incident date: Oct 2, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to open the liftgate, the liftgate failed to open. The contact stated that during inclement weather, water was entering the cabin of the vehicle, causing mold to develop inside the vehicle. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to ... Read more

Incident date: Feb 10, 2026

The contact owns a 2014 Jeep Compass. The contact stated while driving 35 MPH, the vehicle stalled, the steering wheel became inoperable, and the RPM went to zero. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle after approximately 15 minutes. The contact stated that the failure had been recurring intermittently. The vehicle was taken to an ... Read more

Incident date: Feb 5, 2026

My truck continues to have the radio distortion problems that it has had after numerous software updates and repair actions. Approximately the first week of November in 2022 is when the first radio problem occurred. I only had the vehicle for about a month. The radio played an extremely loud distortion sound, close to an alarm tone, immediately after starting the truck. 3 different Ford dealers at... Read more

Incident date: Feb 9, 2026

The contact owns a 2021 Chevrolet Silverado 1500. While driving approximately 30 MPH, the contact heard an object being dragged underneath the vehicle. There were no warning lights illuminated. The contact pulled over and heard an abnormal clicking sound coming from the vehicle before the vehicle stalled. The contact was unable to restart the vehicle, and the vehicle was towed to an independent me... Read more

Incident date: Jul 1, 2025

The contact owns a 2021 BMW X7. The contact stated that while driving at 20 MPH and depressing the accelerator pedal, the vehicle went into LIMP Mode. The message "Pull Over and Turn Off Your Car - You Have Lost All the Water In the Radiator" was displayed. The contact was able to pull over to the side of the road. The vehicle was able to restart, but was towed to Hawkeye Motorsports LLC, where it... Read more

Incident date: Jul 1, 2025

The contact owns a 2025 Ram 1500. The contact stated that while driving at a slow speed, the instrument panel went dark. The contact entered the parking lot of a grocery store, and the instrument panel was still dark. The vehicle was turned off and restarted after several minutes, but the instrument panel was still dark. The gear shift lever was shifted to drive(D), and the vehicle failed to move ... Read more

Incident date: Jul 27, 2022

Car stuttered and would not rev past 2k rpm. Blinking check engine light appeared Code was for known connecting rod failure for all theta engines for our 2018 sante fe. Hyundai is trying to get out of covering the cost of repair or replacement even though this is a very well known issue and is covered under warranty.

Incident date: Feb 5, 2026

The ICCU stopped working as we were driving on a backroom. The Check Electric Vehicle System" warning light came on, 12V battery discharge, and sudden loss of motor power. If this happened on the highway or while crossing an intersection, there is a high risk of getting hit by another vehicle by the car's sudden deacceleration. The same issue was replicated at the dealership and they are working ... Read more

Incident date: Feb 9, 2026

Right Rear Rancho Strut failed. Available till I return it. Could have lost control of vehicle. Confirmed by mechanic. Inspected by mechanic. No warnings at all. Discovered issue Feb 2026. Installed June 2021.

Incident date: Feb 4, 2026

Tread started separation on driver front tire

Incident date: Feb 4, 2026

Tread started separation on driver front tire

Incident date: Sep 23, 2025

On Star module quit working in our Yukon, which in turn makes it useless to have any of the safety features. On Star and GM know this is an ongoing problem, but no recall has been issued. Neither company will repair unless an $1100 fee is paid. Why install On Star if you know it will malfunction. Since there is a monthly service fee I think they need to make sure the vehicle has the correct p... Read more

Incident date: Jan 1, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more

Incident date: Feb 5, 2026

On [XXX] I purchased a brand-new 2024 Nissan Altima SR from Vaden Nissan located at 10421 Abercorn Street, Savannah, GA 31419, Phone 912-920-5600; with approximately 25 miles on the odometer. On the day of purchase, the vehicle emitted a noticeable mold odor inside the cabin. The vehicle was returned to the dealership on March 11, 2024, due to the mold odor. It was again returned on March 13, 202... Read more

Incident date: Oct 10, 2025

The contact owns a 2024 Toyota Tundra. The contact stated that while driving approximately 45 MPH, the vehicle went into LIMP Mode and failed to accelerate. The contact stated that the messages “Engine Power Reduced” and “Support Brake Malfunction” were displayed. The vehicle was able to restart. The contact stated that while driving approximately 45 MPH, the message “Malfunction with Th... Read more

Incident date: Feb 10, 2026

The contact owns a 2015 GMC Sierra 1500. The contact stated that while at a complete stop and attempting to shift into reverse(R), Drive(D) or park(P), the gear shifter was stuck, and the contact had to go underneath the vehicle to move the shifter cable into the intended gear. The vehicle was taken to an independent mechanic, where the upper and lower shifter cables were replaced. The contact sta... Read more

Incident date: Feb 5, 2026

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, unknown orange warning lights illuminated, and the message “Do Not Drive” was displayed. The contact was instructed by the dealer to immediately tow the vehicle to the dealer. The vehicle was towed to the dealer where it was diagnosed, and determined that a wiring harness had failed and needed ... Read more

Incident date: Feb 5, 2026

The contact owns a 2023 Ford F-150. The contact stated that while depressing the accelerator pedal or brake pedal, there was a loud clunking sound coming from the driver’s side rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had excee... Read more

Incident date: Feb 10, 2026

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the oil pressure and check engine warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the camshaft sensor was not operating properly. ... Read more

Incident date: Feb 7, 2026

Odometer Fraud. The contact purchased a 2007 Buick Lacrosse. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The mileage at the time of the purchase was 77,000. It was later discovered that the actual mileage was 131,000. The Carfax Report mileage was not available.

Incident date: Feb 9, 2026

The contact owns a 2022 Toyota Tundra. The contact stated that there was moisture accumulated in the taillight housings. While shifted into reverse, the camera image was not properly displayed. There were six unknown warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V322000 (Exterior Lighting). The vehicle was taken to the local dealer, but the vehicle was ... Read more

Incident date: May 18, 2021

The contact owns a 2024 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that while turning off the vehicle, the check engine warning light and the malfunction warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that rusted wiring cable had caused the fa... Read more

Incident date: Jan 26, 2026

The contact owns a 2022 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V686000 (Back Over Prevention). The vehicle was taken to the local dealer for routine maintenance, and it was confirmed that parts for the recall repairs were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact... Read more

Incident date: Jan 26, 2026

Dear Hyundai Motor America Consumer Affairs, I am formally escalating a safety defect involving my 2023 Hyundai Kona, VIN [XXX] , purchased [XXX]. Since the purchase, the vehicle’s horn has repeatedly failed. I have brought the car in for service multiple times, and the issue is thoroughly documented in service records and email correspondence. Despite these efforts, the defect has not been pe... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog