Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Sep 27, 2025

The 2022 Honda Civic (Sport) with approx. 13,000 miles had been driving fine for the previous 10 minutes, on and off the highway, when I was almost home and on a more residential 25-30mph road. All of a sudden all of the warning lights went off on the dashboard at once, so I went to brake to slow down and pull over. But the brakes were completely failing - the pedal would just hit the back of the ... Read more

Fire

Incident date: Sep 27, 2025

Fire

Incident date: Feb 24, 2026

Good Morning, Ms. Edds My name is [XXX] . I spoke to you a few years back in regards, to a vehicle I had. Well, today I am writing about another situation . I have a 2020 Ford F250 vin [XXX] . Since purchasing this vehicle, I have had recall after recall on it and getting nowhere with Ford Motor Company Customer Service Division. I have a local dealership that I have taken it to Spalding Ford w... Read more

Incident date: Feb 26, 2026

While traveling at highway speed on the interstate in my 2021 Chevrolet Silverado 2500 HD (approx. 120,000 miles), the vehicle experienced a sudden hard jolt followed by a momentary rear wheel lockup. This occurred without warning. Immediately after, the transmission defaulted into a fail-safe condition and became locked in 4th gear. The vehicle would move but could not shift properly, resulting i... Read more

Incident date: Feb 20, 2026

The rear left passenger will not open. The dealer thinks it is a faulty door latch actuator ($530 parts and labor). They said this is a common problem and they have a special tool to open the door, but they couldn't get it to work on my car. They think they will damage the interior door panel trying to fix this (approximately an additional $1,000). Warranty expired last year. This is a safety issu... Read more

Incident date: Feb 20, 2026

I have currently been avoiding driving my car because it goes in limp mode when I’m stopped at red lights I smell oil burning sometimes ive seen small amounts of smoke coming from the engine as well as just receiving an oil change less than a month ago and it already being bad , I checked the mail the other day and i received a recall letter from Kia stating my car needs to be serviced and that ... Read more

Incident date: Feb 26, 2026

ABS pump is faulty, part is unavailable to purchase for years not safe when roads are icy or wet

Incident date: Nov 1, 2025

Tramision it no good make nose and power go off transmisión lose power and make smoke

Incident date: Nov 1, 2025

Tramision it no good make nose and power go off transmisión lose power and make smoke

Incident date: Nov 1, 2025

Tramision it no good make nose and power go off transmisión lose power and make smoke

Incident date: Jan 1, 2026

This is a plug in hybrid vehicle. The (ECH) electric coolant heater is prone to failure. This failure can lead to loss of power and might cause the hybrid battery pack to not regulate its temperature leading to a fire. This is a high failure rate with some saying it has failed more than once. Jeep 4xe Fans on Facebook has been doing some tracking of numbers and shows a 50% failure rate with some f... Read more

Incident date: Feb 21, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility,... Read more

Incident date: Feb 7, 2026

Incident date: Oct 13, 2025

The contact owns a 2011 Kia Forte. The contact stated that while driving 45 MPH, the TPMS, red brake light, and several unknown warning lights were illuminated. The contact stated that the vehicle was jumping and jerking during acceleration and deceleration. After restarting the vehicle, there was resistance while accelerating, and the jerking persisted. The contact stated that the failures starte... Read more

Incident date: Oct 13, 2025

The front lower lateral link (rearward lower control arm) fastener/bolt completely backed out and fell off the vehicle while in motion, causing the lateral link to separate entirely from the subframe. This is the exact mechanical failure described in Tesla Recall Campaign 23V-235 (Service Bulletin SB-23-31-001), however, my specific VIN was not included in that recall. The vehicle and components a... Read more

Incident date: Oct 13, 2025

Incident date: Jan 15, 2026

The passenger presence sensor is failing or failed because every time someone sit in there the airbag turns on and off repeatedly every 2-3 mins and gives a service airbag warning and if no one is sitting in the passenger seat then it just stays on. Could be really dangerous if a wreck happens while it’s glitching in the off mode and could cause death. Multiple people have had this problem with ... Read more

Incident date: Feb 20, 2026

My 2011 nissan juke has approximately 118,000 miles and I've ran out of gas several times even when it said there was 88 miles left in the tank and the traction control light won't go off it stays on constantly along with the check engine light and tire pressure warning light and its making a squealing noise and its losing power I've only had it a year I know they have been recalled for certain re... Read more

Incident date: Jan 15, 2026

Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding t... Read more

Incident date: Dec 17, 2025

Hello, I am reaching out with extreme dissatisfaction of my recently purchased 2016 Honda HR-V. This car was part of the extended warranty via service bulletin 21-046 Warranty Extension: 2016-20 HR-V CVT Premature Belt Deterioration. My car has been cared for extremely closely, and we planned to be a Honda customer for life up until this past week. On [XXX], my wife and I were driving on the high... Read more

Incident date: Feb 22, 2026

Recall was published 1/19/24 Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 It's been over two years and Ford is saying the replacement parts are still not available. This is unacceptable.

Incident date: Aug 26, 2018

This issue is a significant safety concern. The vehicle intermittently loses propulsion, causing a sudden forward lurch, and then abruptly regains power, pushing me back into the seat. This unexpected deceleration and surge can create a dangerous situation in traffic and may lead to an accident if it occurs while merging, crossing intersections, or driving at highway speeds. In addition, I am exp... Read more

Incident date: Aug 26, 2018

I was driving on the road and all of the sudden my car went limp and would only move 45 miles per hour. I took it to the dealer which I have lifetime powertran on my car. It has been there for over a month at the dealer. They asked me to provide all oil changes,services, and registrations. I did that and then fidelity asked them to tear down the engine again to see if I had carbon build up. Then ... Read more

Incident date: Aug 26, 2018

Incident date: Jan 28, 2026

On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more

Incident date: May 10, 2023

Missing a spot weld point on liftgate frame panel and rood panel. Also, the panel gaps are open widely compare to left and right side. No accident happen, I am from a collision center, I found these factory defects.

Incident date: Feb 21, 2026

The airbag light stays on all the time.

Incident date: Feb 21, 2026

The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed, several unknown warning lights intermittently illuminated. The contact stated that since the purchase of the vehicle, the warning lights had been illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. On a separate occa... Read more

Incident date: Feb 9, 2026

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more

Incident date: Feb 9, 2026

This is the 4th time car is unable to start after being parked for one day and it had to be jump starting. At first I thought it was some accessory, specifically a dashcam and aftermarket ambient lights, so I disconnected both and I even turned off the wireless charging pad and disable the function to turn the lights on when doors open and it didn't help, dead car again after 1 day parked. Car was... Read more

Incident date: Dec 12, 2025

I purchased a 2021 car in April 2024, which was originally side-swiped in November 2024. I filed an insurance claim and had to wait for the other insurer’s statement. In January 2025, the insurance company sent the car to one of their approved shops for electrical repairs, but the shop refused to work on it after noticing a missing airbag and flagged the car as a liability. They also mentioned t... Read more

Incident date: Feb 18, 2026

Since new Jeep has experienced "excess play in the steering" the Jeeps steering "wanders" and vehicle pulls to both the left and right. Steering wandering increases in hot temperatures and at higher speeds and becomes UNSAFE to operate the vehicle. When purchasing new, I noticed the "excess play in the steering", but was told by the Jeep salesperson that "that's how Jeeps drive" and "They do not d... Read more

Incident date: Feb 23, 2026

The contact rented a 2026 Chevrolet Equinox. The contact stated that while driving at approximately 35 MPH, a deer ran in front of the vehicle, and the vehicle crashed into the deer. During the crash, the vehicle sustained severe damage to the passenger-side front end, but no air bags deployed. During the incident, the contact sustained a lower abdomen injury, but no medical treatment was sought a... Read more

Crash 1 injured

Incident date: Jan 5, 2026

The vehicle's lower front fascia exhibits a design flaw, creating an unsafe gap that permits road debris to impact the condenser, leading to air conditioning system damage. This compromise in the A/C system's functionality results in an inability to adequately cool the vehicle's interior, thereby creating potentially unsafe operating conditions, particularly in high-temperature environments. It ha... Read more

Incident date: Jan 23, 2026

Here is what happened on Feb 21st 2026 at about 8:00 AM MST. We were driving east in the mountains on I-70 in Colorado approaching the Eisenhower tunnel. The truck had been parked in a heated garage overnight. There had been some snow the night before which had been melted by sand and salt, so the road was wet and messy. The vehicles ahead and around my truck were kicking up a mist of water and... Read more

Incident date: Feb 26, 2026

-The lane keep assist keep intermittently turn on and off along with my vehicles warning light on the dash. -The light is very distracting when driving. It'll take my eyes off the road when it turns off. It'll turn off but then back on, and sounding the warning alarm in my car. -Reading TSB, it's a common issue and the fix is replacing the whole steering wheel -Vehicle hasn't been inspected by the... Read more

Incident date: Feb 26, 2026

Coolant intrusion. Engine has a known problem and it happened to my car.

Incident date: Feb 26, 2026

The headrest failed. The headrest pivots on the steel supports, and there's a ratchet inside, that is actuated by a plastic piece, which is then connected to cabling. The plastic piece internally broke it's actually unbelievably small for the application, the engineers should be ashamed of themselves. I'm going to guess 1/8" diameter, maximum, snapped right at the ratchet mechanism. If the weak pl... Read more

Incident date: Feb 25, 2026

Vehicle will not shift out of park, despite replacing the valve body, putting in a new battery, and transmission fluid. It has been this way since mid January. The codes don’t make sense and there is no current recall, nor have we had this vehicle for very long. It has 48,000 miles on it and is having this issue. Very disappointed.

Incident date: Feb 25, 2026

The vehicle stopped twice while being driven, with no apparent cause.

Incident date: Feb 24, 2026

While driving the vehicle, an error message (Engine Control Error) will pop up. The car will come to an immediate stop…forcing the driver to shut off car and restart it. This has happened multiple times and in one instance occurred on the highway. It almost caused a catastrophic accident as the car came to an abrupt stop in the middle lane of the highway. I’ve taken the car to the dealersh... Read more

Incident date: Feb 25, 2026

The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more

Incident date: Feb 25, 2026

My truck has had both rear axle bolts broken since October of 2025. This is part of the recall 23S65/23V896 for the max tow axles. My dealer ordered parts in October, yet they're still supposidly on national backorder from Ford. New vehicles are coming off the assembly line with these axles every day, and I can find several OEM parts websites online selling the fixed axles, yet Ford continues to t... Read more

Incident date: Feb 25, 2026

Incident date: Feb 13, 2026

I was turning into a parking spot and the car accelerated unexpectedly. I slammed into a snow bank and my front bumper was damaged.

Crash

Incident date: Feb 20, 2026

PHEV sometimes fails to "start". That is, vehicle will not enter "Ready" mode when brake is depressed and Start button is pressed. Instead, 'Refuel Error', 'Stop Safely Now', 'Service AdvancTrac', 'PreCollision Assist Not Available', and several other warnings appear. This only occurs on the first 'start' of the day, when the EV battery has been recharged overnight, indoors. Outdoor use/charging d... Read more

Incident date: Feb 23, 2026

The engine cylinder head cracked and is leaking engine oil. This component is available for inspection at Liberty Mazda or by an independent certified mechanic upon request. The cracked cylinder head caused significant engine oil leakage, which created the following safety risks: Sudden loss of engine power or stalling while driving Smoke emission from the engine bay Potential fire hazard if leak... Read more

Incident date: Feb 14, 2026

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V322000 (Exterior Lighting) and 25V767000 (Engine and Engine Cooling); however, the parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that the parts were not yet available. The manufacturer was contacted, and the contact was informed that ... Read more

Incident date: Feb 5, 2026

The stirring wheel consistently sticks and jerks in speeds 35 and over. The steering wheel constantly has to be adjusted to drive in a lane. It is unsettling situation. While driving my 2019 Honda Civic , the steering wheel frequently sticks or feels like it slips when making slight adjustments or turning. This is especially noticeable at highway speeds and during low-speed turns. It requires addi... Read more

Incident date: Oct 24, 2025

There have been systemic cylinder misfires (each cylinder), anomalous electrical architecture behavior, and transmission calibration irregularities. The check engine light indicated multiple cylinder misfires, which I understand from the dealer is a common issue with the 2025 model. As the driver, there are a few major issues: Chassis Vibration-pronounced shaking or shuddering transmitted through... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog