Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Apr 28, 2025

The car software seemed to be experiencing a few glitches, and we arrived home and put it in park. Then front passenger door would not open from the inside, nor would the rear passenger doors, with kids in the backseat. Despite locking and unlocking, the doors would not open. I climbed out the driver window, and went around to open the doors, and despite the external door handle being up/open, t... Read more

Incident date: Jan 2, 2026

The contact owns a 2022 Ford F-53. The contact stated that the parking brake made a knocking sound when activated. Occasionally, the parking brake locked up, and the vehicle was restarted. The brake pedal overheated, causing a burning brake odor. The vehicle was taken to the dealer, and the brake pedal was adjusted to keep the brake shoe from seizing onto the drum. The brake drum, brake shoes, and... Read more

Incident date: Jan 2, 2026

The contact owns a 2022 Chevrolet Tahoe. The contact stated that while driving at various speeds, the contact became aware that the driver's side rearview mirror was pointing upwards or downwards, reducing the driver's ability to see the roadway. The driver's side rearview mirror had been making unintended movements while starting the vehicle. The vehicle was not diagnosed or repaired by an indepe... Read more

Incident date: Jan 2, 2026

The contact owns a Nuna Car Seat, Model Type: Pipa Aire RX, Manufactured Date: March 06, 2024. The car seat was installed in a 2023 Volvo XC60. The contact stated while unbuckling the child out of the car seat, the straps used to latch the harness were loose. After the initial failure, the contact inspected the car seat harnesses several times while strapping the child into the car seat; however, ... Read more

Incident date: Oct 4, 2024

My truck’s brakes failed unexpectedly. I know there’s been a recall on similar year and engine models for brake issues. Even though my VIN isn’t showing an open recall, I’d like this inspected because the failure feels identical to the recall problem.

Incident date: Oct 22, 2025

The tire size is 235/45r18 and the tread is coming off, we just noticed it and there has not been any accident nor incident

Incident date: Oct 22, 2025

The tire size is 235/45r18 and the tread is coming off, we just noticed it and there has not been any accident nor incident

Incident date: Oct 22, 2025

While driving in normal or sport mode, the steering wheel would stick and not steer fluid or smooth. Like the steering was getting stuck on a gear.

Incident date: Mar 1, 2026

#1 ) el motor presento esta fallas en las 98mil millas, el motor empezó con un alto consumo de aceite de 5 cuartos de aceite cada 3 mil millas, en repetidas ocasiones estábamos de viaje junto a mi familia, mi esposa, [XXX]. Un dia Hicimos una para frente a un semáforo, y en seguida el vehículo empezo a tirar una gran cantidad de humo blanco por la salida de los escapes, mis hijas entraron en p... Read more

Incident date: Feb 28, 2026

Brakes screech every time I back up. Brake pads have been replaced twice and issue is still unresolved. Just had pads replaced again a few weeks ago (they claimed they have new pads) and issue is ongoing

Incident date: Mar 1, 2026

Since buying the car in August 2025, I've had multiple issues. Ive had a noise coming from the front passenger side of the vehicle, brought it in and they could not identify the issue or fix it, to this day I still have this noise coming from the front passenger side. Furthermore, I've had numerous hazard lights come on the dash, lasting 2-4 days and then disappearing and reappearing later on. T... Read more

Incident date: Nov 27, 2025

The vehicle’s original engine began producing excessive white smoke during startup. The vehicle was diagnosed by AutoNation Ford, and it was determined that the passenger-side cylinder head was cracked near the exhaust port. This defect allowed coolant to intrude into the passenger-side turbocharger. Due to the extent of the damage, the engine required full replacement. The engine was replaced w... Read more

Incident date: Nov 27, 2025

The side sails at the rear of the vehicle, lateral to the bed, are only adhered by double sided tape and can fall off while driving, causing damage to others. This has happened 2 times to my vehicle, it would ah element 3, but we stopped 1 from flying off

Incident date: Nov 27, 2025

Driving down the road with my mom and my panoramic sunroof randomly exploded sending glass through the car. This was a very dangerous situation. Is the glass defective ? This should not happen and is a safety concern.

Incident date: Jan 26, 2026

My vehicle is involved in the Toyota 25TA12 recall. There is no date for the repair, my car is at the dealer, I am in a loaner vehicle. I am interested in a buyback or replacement and am starting that process via a demand for arbitration.

Incident date: Jul 1, 2025

I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine (primarily 2019–2021 models). These vehicles use an oil pump containing an internal plastic component that regulates oil pressure. This plastic part is fracturing in the field, leading to sudden loss or instability of oil pressure. Failures commonly occur during cold starts in low temperatures. When the component fails... Read more

Incident date: Dec 15, 2025

To the National Highway Traffic Safety Administration I am submitting this formal safety complaint regarding a persistent and dangerous pattern of mechanical and electronic failures in my 2025 Hyundai Elantra N. These issues have rendered the vehicle unsafe for regular operation on public highways. The safety concerns began at 2810 miles when the vehicle first showed signs of structural and electr... Read more

Incident date: Jan 12, 2026

On [XXX] while driving the car on a city street in Northhampton, MA, I heard a loud "pop" and there were multiple warning lights, beeps and messages indicating there was a problem with the electrical system. The car slowed dramatically and I was unable to drive at a safe speed to keep up with traffic. The car slowly lost power and I was able to pull over to the side of the road. The temperature wa... Read more

Incident date: Feb 26, 2026

Two things, the dash stopped displaying speed. As I was driving the dash glitched out and the digital speed would not display. It started only showing the top half of how fast I was going. Then it completely went out. Second, the radio also glitches. Won't let me change station or sources. I usually have to turn the truck off for 10 to 15 minutes, then it starts fixing the issues. This has bee... Read more

Incident date: Feb 27, 2026

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multip... Read more

Incident date: Feb 27, 2026

I am reporting a systemic failure of exhaust manifold retaining bolts on the 2020 Land Rover Defender (L663, P400 engine). While removing the engine skid plate, I discovered a fractured exhaust manifold bolt that had fallen down. The bolt head had separated, leaving the threaded portion in the cylinder head. There are I believe 12 manifold bolts securing the integrated exhaust manifold/turbocharge... Read more

Incident date: Feb 27, 2026

1: Driver’s window: don't go up or down, it doesn't respond to control. 2: Headlight warning lights is on all the time because bulbs are burn out so soon after replacement .

Incident date: Feb 28, 2026

I noticed fuel / gas smell from my vehicle. I looked up cause for this type of occurrence. I was referred to a recall bulletin for this particular cause - Recall Campaign #2013020002. My vehicle (VIN #) is not on the recall list. Both MB dealerships in my area state I would have to cover the cost to replace the Fuel Filter Flange. I am certain the Fuel Filter Flange is defective and should be lis... Read more

Incident date: Feb 22, 2026

Liftgate was clicking leaving interior lights on Drained battery- had to buy new battery! NOW Liftgate wil NOT open at all.

Incident date: Dec 18, 2025

The left front CV joint or drive axel is starting to fail. There is a clicking/popping noise when accelerating from a sharp turn. The noise is getting worse as I drive the car and will probably lead to premature failure of the CV joint/drive axel which is a huge safety risk since it may cause loss of acceleration and/or loss of steering. The problem was confirmed by Sons Honda of McDonough, GA.... Read more

Incident date: Dec 18, 2025

My vehicle was involved in the Z46 High Pressure Fuel Pump recall. I recently had multiple error codes: P1290, P0087, P1292, P1290. I delivered the truck to the dealer at the end of December and the truck has been grounded for 60 days waiting for the redesigned filter. The ETA for the part keeps changing.

Incident date: Jan 1, 2026

1. Instrument panel failure, can’t see speed, fuel, mileage. Blind spot warning does not work, lane assistance does not work. This issue was not solved by recall related to software update. 2. Unsafe to drive with no way to see speed, blind spot warning failure, can’t tell if blinker is on or how much gas is in car. 3. Dealer reproduced. It’s not a sporadic issue, the panel does not turn o... Read more

Incident date: Jan 1, 2026

Incident date: Feb 20, 2026

The vehicle while parked and not running on our driveway burst into flames and had large fire and explosions that burned the vehicle front half completely. the whole engine compartment burned and melted and destroyed the vehicle. No warning lights, no issues. Just burst into flames and destroyed the vehicle.

Fire

Incident date: Feb 20, 2026

Fire

Incident date: Feb 20, 2026

I am submitting this complaint regarding a sudden and premature transfer case failure on my 2021 Acura TLX Type S equipped with Acura’s Super Handling All-Wheel Drive (SH-AWD) system. The failure occurred during normal driving conditions and without prior warning indicators. Based on my experience and numerous similar reports from other owners of this vehicle, this appears to be an ongoing and s... Read more

Incident date: Dec 22, 2025

Airbag warning symbol on dashboard flashes with or without passenger seated in front seat.

Incident date: Feb 27, 2026

So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle

Incident date: Feb 27, 2026

So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle

Incident date: Feb 27, 2026

The CarPlay disconnects every 2-3 minutes and connects and the infotainment has problems or need software update.

Incident date: Feb 27, 2026

During interstate travel in rainy conditions, the vehicle appeared to lose traction and hydroplane. The tires appeared to have adequate remaining tread; however, they did not provide expected traction and the vehicle felt as though it was driving on ice. This was inconsistent with my prior experience operating the vehicle for over a year in various weather conditions without encountering similar i... Read more

Crash

Incident date: Feb 2, 2026

The high voltage coolant heater failed. It will not heat when running solely on battery. Defrost therefore will not get warm to clear windshield

Incident date: Jan 29, 2026

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound coming from the vehicle. Upon further inspection, the sunroof glass panel had shattered. No warning light was illuminated. The vehicle was taken to a local dealer; however, the failure was not identified, and the vehicle was left for further investigation. The ma... Read more

Incident date: May 15, 2024

I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doc... Read more

Fire

Incident date: May 15, 2024

Wiper fluid is not disbursed from wiper blades until blades are in full LEFT swipe position. No fluid is disbursed on the way up to that left position, so all fluid from driver side wiper blades goes off the side of windshield or just pools there. Very little fluid from the passenger side blade goes onto windshield in front of driver. There is no way to get fluid on passenger side of windshield... Read more

Incident date: May 15, 2024

Snapped good latch cable

Incident date: Feb 27, 2026

Recall has been out there for a year and a half with no remedy. Unsure if our vehicle is safe to drive. When we do drive, the alarms on the dash go off constantly.

Incident date: Jan 3, 2026

Recall has been out there for a year and a half with no remedy. Unsure if our vehicle is safe to drive. When we do drive, the alarms on the dash go off constantly.

Incident date: Feb 24, 2026

While driving my 2015 Chevrolet Equinox (2.4L Ecotec) in active traffic, the vehicle suffered a sudden, catastrophic loss of oil pressure with no prior warning, displaying a 'Stop Vehicle' message. The sudden loss of engine power created an immediate collision risk. Independent diagnosis confirmed the engine lost all oil. This is a known defect (GM Special Coverage #14882) where a frozen/clogged P... Read more

Incident date: Feb 24, 2026

Purchase this vehicle at 30,000 miles have problems with it since day one with the ABS rear brake dragging I've done had two ABS control modules replaced the ABS control pump the torque converter because the brakes are tearing the torque converter out of it from all the strain. It does it intermittently. All of the repairs have been done through Ford they had to replace the when the brake rotors t... Read more

Incident date: Feb 24, 2026

Incident date: Dec 16, 2025

My Ioniq5 experienced a failure of the Integrated Charging Control Unit (ICCU) while driving. There was a loud "pop" noise from the back seat that occurred while driving, and afterwards the car experienced an unexpected braking/deceleration and was unable to maintain a speed over ~30MPH. After the "pop" noise -- a "Check electric vehicle system" alert appeared on the dash, and an alert that the ... Read more

Incident date: Feb 27, 2026

There are times that my 2022 Ford F150 Powerboost will not accelerate. Mostly if I roll in a turn and press on the gas pedal. I don't hear anything, like it's a auto/stop issue. I'll have to come to a complete stop, or I'll have to leave my foot on the pedal, then it's like it kicks on with high RPM. There's no warning lights or messages. This time while I was on the highway during stop and go tra... Read more

Incident date: Feb 27, 2026

I see the NHTSA is aware of the issue with Honda Odyssey AutoStart failing to restart the engine which causes the car to need to be restarted fully while stopped in the middle of traffic. I had this issue many times, my car was serviced with a new battery and 2 months laters its starting again. As an aside one of the front parking sensors will randomly go off which can often cause me to turn off... Read more

Incident date: Nov 12, 2025

Driver of the 2022 Ram 3500 pulled out of a driveway onto a street and ran over a pedestrian who was crossing in front of him. Driver states he did not see the pedestrian. I understand the 2022 Ram 3500 is equipped with front ParkSense Sensors, but these sensors failed to deploy. The pedestrian suffered very serious injuries requiring weeks of hospitalization and additional outpatient rehabilitati... Read more

Crash 1 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog