Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 252,439 complaints for CHEVROLET

Incident date: Dec 23, 2025

My wheel is not stable when I drive, it sticks, but at the same time car attempt to go to one side and, when I try to re-take my lane, the wheel is not smooth to the point that requires extra force to come back, and I feel I am going to invade the other line, this gets worse in long drives and warmer weather. This feels at one point dangerous and not safe to drive, because I get tired trying to ke... Read more

Incident date: Dec 23, 2025

Both headlight assemblies on my 2019 Nissan Murano have developed water intrusion inside the sealed LED headlight housing. The first headlight failed in March 2025 when moisture entered the assembly and caused the light to malfunction. The dealership diagnosed water intrusion into the sealed headlight assembly and advised that the entire unit must be replaced because the LED assembly is not servi... Read more

Incident date: Mar 2, 2026

Fault P003A00 (Turbocharger Boost Control Position Sensor). Vehicle suffered a catastrophic power failure (Limp Mode) on Day 2 of ownership. Total loss of acceleration while in traffic. Manufacturer admits it is a 'known software issue' with no current fix, creating an extreme collision risk for the driver." Vehicle is at dealership since Feb 4th, 2026

Incident date: Oct 31, 2025

The contact owns a 2023 Ford Bronco. The contact stated that while driving a motorhome at an undisclosed speed and towing the vehicle in tow mode, the transmission blew up. The contact pulled over to retrieve sunglasses from the vehicle and became aware that there was an odor of transmission fluid coming from the vehicle. The vehicle was towed to the local dealer, who confirmed there was no warran... Read more

Incident date: Oct 31, 2025

The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while coming to a stop, the brake pedal became inoperable, with the ABS warning light illuminated. The contact stated that the brake pedal was forcefully depressed to stop the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and it was determined that the ABS module had failed and needed to be r... Read more

Incident date: Feb 1, 2025

While driving on the highway the vehicle lost all power and it completely shutdown which was very scary. There was never any warning lights on dashboard and was told it was probably due to bad gasoline. Now the cruise control is shutting off an long with hesitation. Again no warning lights. Ford dealership said it was the spark plugs and coils, wanted to charge me $800! Local mechanic ran a diagno... Read more

Incident date: Feb 25, 2026

There has been a safety recall on the second row seats open since 10/7/2025 making them unusable. There is still no remedy 5 months later. This is unacceptable especially on a brand new vehicle.

Incident date: Feb 25, 2026

I was driving on the highway and the engine shut off but everything else remained on. I drifted to the breakdown lane and turned the car off. It would not start again and the car began acting up by turning lights on and off, telling me to check the tire pressure, and not unlocking the doors. I then saw some very light smoke from the engine compartment. I popped the hood and looked and saw a glow o... Read more

Fire

Incident date: Dec 30, 2024

Fire

Incident date: Mar 3, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 4 MPH into a parking lot, the “Service 4WD” light illuminated and turned on and off. The vehicle was taken to the local dealer where it was diagnosed and a code for the PTU was retrieved. The vehicle was repaired, but the failure recurred. The “Service 4WD” light was illuminated. Additionally, while driving, accelerati... Read more

Incident date: Mar 3, 2026

All dash lights are on and the Honda dealership told me I have a blown head gasket, need a turbo replacement & fuel pump in which I wasn’t able to drive the car for 7 months at 112,276 miles..This seems like a known issue for this make and model vehicle after 100,000 miles

Incident date: Dec 31, 1969

Radio skips songs back and forth randomly, and now radio screen and buttons are block.

Incident date: Dec 31, 1969

Radio skips songs back and forth randomly, and now radio screen and buttons are block.

Incident date: Dec 31, 1969

Radio skips songs back and forth randomly, and now radio screen and buttons are block.

Incident date: Feb 20, 2026

My vehicle is currently suffering a failed head gasket. I was alerted about this issue from local mechanics and friends way before it actually happened. I took it to services and regular maintenance even more frequently after that. However, it still failed no matter what. I took it to the dealership, they even admitted that this is a known problem for this generation of vehicle. They still proceed... Read more

Incident date: Mar 1, 2026

We received a recall on this 2025 Toyota Sienna hybrid (NHTSA Recall No 25V-668 / Toyota Recall No 25TA12) for the seat rails that may come unwelded in a high-speed accident in December, 2025. When we asked our dealership about it they acknowledged it, but said that there was no fix. Because we regularly take 2-4 passengers besides ourselves in our van, we asked for a replacement vehicle. They off... Read more

Incident date: Feb 22, 2026

Have had two sidewall bubbles appear, one was right front tire with approximately 7000 miles, second was left front tire with 11,500 miles. Both were OEM equipment on 2025 Hyundai Santa Fe hybrid limited fwd. Tire size 255/45/R20. No blowouts. Replaced tires at great expense and inconvenience immediately upon finding bubble on sidewall.

Incident date: Mar 2, 2026

The stock OE Pirelli PZero 235/45 R18 tire had a sidewall bubble identified after 7200 miles. The tire was originally the front passenger tire, moved to the rear passenger after tire rotation.

Incident date: Feb 28, 2026

The 948TE 9-speed automatic transmission failed at approximately 75,000 miles on my 2021 Jeep Cherokee V6 80th Anniversary Edition. The Engine light eliminated while traveling down the highway. No noise or indication of engine or transmission trouble, Decided to head directly to the dealership. When I approached my first light off the exit (still no sign of trouble) the vehicle rolled backwards. A... Read more

Incident date: Mar 1, 2026

The contact owns a 2021 Kia K5. The contact stated that while driving approximately 45 MPH, the vehicle jolted forward three times and then lost power. The contact stated that while driving at approximately 60 MPH, the check engine warning light illuminated. The contact steered the vehicle into an independent mechanic and the vehicle was inspected, and there was oil all over the engine compartment... Read more

Incident date: Oct 28, 2025

The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a whining sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The dealer stated that the transmission needed to be replaced. The vehicle was repaired. After the vehicle was parke... Read more

Incident date: Nov 1, 2024

on 1/31/26 I replaced battery that was only a little over a year old. on 2/1/26 while driving myself and 2 of my kids to there grandparents we lost power and lights on dash started flickering. I was able to pull over the side barely. I was told by family after explaing what happend that it could be related to the recall. I called Larry H Miller Hyundai Albuquerque and they verified the recall and ... Read more

Incident date: Feb 3, 2026

The contact owns a 2012 Hyundai Veloster. The contact stated that the vehicle was taken to the local dealer for an unknown recall repair. Upon retrieving the vehicle, the check engine warning light illuminated. The reverse and drive gears were inoperable. The vehicle was towed to the local dealer, where an unknown diagnosis was provided. The vehicle was repaired, but the failure recurred. The cont... Read more

Incident date: Apr 5, 2024

When car is turned off, the fuel pump continues to run. This has happened twice in the past two weeks.

Incident date: May 8, 2024

On February 26, 2025 I was driving my 2018 Honda Accord Sport (118,000 miles) with a 1.5t engine on a 55mph 2 lane roadway at approximately 55mph with 4-5 cars behind me when the engine suddenly went into "limp" mode and quickly decelerated to approximately 25 mph. I could see the cars behind me suddenly brake to avoid hitting me. I pull off on the shoulder, turned my car off and restarted. The... Read more

Incident date: Jan 17, 2025

Automatic headlights have a delay in turning off the high beams that causes oncoming traffic to be subjected to high beams until they are way too close.

Incident date: Jan 17, 2025

Harsh/Delayed Engagement And/Or Harsh/Delayed Shift Very hard shifting from 3-4 and 7-8 to suggest CDF drum failing

Incident date: Jan 17, 2025

Upon purchase of the vehicle, the Onboard AC Charger (officially: "GHCA") failed on the first charge at home, utilizing Volvo (sister company) equipment that has charged another vehicle successfully for 5+ years. The equipment was confirmed still functional on the other vehicle after failure of the Polestar's on-board equipment. The part was replaced during a lengthy service visit, and the failure... Read more

Incident date: Mar 3, 2026

The contact owns a 2020 Ford Explorer. The contact stated that while driving 75 MPH with cruise control activated, the vehicle unintendedly decelerated while the accelerator pedal was depressed. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was not made aware of the failure. The fai... Read more

Incident date: Feb 25, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? ENGINE FAILURE- CRANKSHAFT ENDPLAY WAY OUT OF SPECS. How was your safety or the safety of others put at risk? HIGH POTENTIAL FOR ENGINE FAILURE WHILE OPERATING VEHICLE. Has the problem been reproduced or confirmed by a dealer or independent service center? SPECIFIC ISSUE WAS DIAGNOSED AT A GM DEALE... Read more

Incident date: Feb 18, 2026

Nov 27, 2024 Manufacturer Recall Number: C4B - NHTSA Recall Number: 24V-896 Recall Status: Recall Incomplete, remedy not yet available from RAM dealer as they say the parts are still not available to remedy this safety recall for my vehicle. How much longer do i have to wait for this to be fixed? It has been 1 year and 3 months now since recall was issued.

Incident date: Feb 26, 2026

My 2025 Cadillac Escalade ESV went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated Service Leveling System and Ve... Read more

Incident date: Feb 26, 2026

The contact owns a 2025 Volkswagen Tiguan. The contact received notification of NHTSA Campaign Number: 25V854000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ma... Read more

Incident date: Feb 1, 2026

The contact owns a 2002 BMW 525I. The contact received notification of NHTSA Campaign Number: 15V318000 (AIR BAGS); and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

Incident date: Feb 1, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at 35 MPH, there was a metallic sound as if a bolt had fallen inside the engine compartment and was rotating and spinning. The vehicle was taken to the dealer, where it was diagnosed, and determined that the camshaft and the engine lifters had failed and needed to be replaced. The vehicle was not yet repaired. ... Read more

Incident date: Feb 8, 2026

When putting vehicle in park, I get a message on dash that says "shift to park" when the vehicle is already in park. The vehicle electrical components does not turn off. Sometimes if I wiggle/hit or stick my hand under the steering wheel adjustment lever I can get it to turn off. Becoming more troublesome. Through research I see it is a common issue among GM/Chevy vehicles.

Incident date: Feb 8, 2026

The contact owns a 2001 BMW 540i. The contact received notification of NHTSA Campaign Number: (17V047000 (AIR BAGS) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

Incident date: Feb 20, 2026

The contact owns a 2017 GMC Sierra 2500 Denali. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failure of the #8 glow plug. The contact was informed that all eight glow plugs were replaced. The vehicle was repaired. The contact stated that the failure was a known failure w... Read more

Incident date: Feb 20, 2026

The contact owns a 2023 Tesla Model Y. The contact stated that on two occasions while stopped in self-driving mode, the vehicle unintendedly accelerated into oncoming traffic. The brake pedal was depressed, and the vehicle stopped after driving a foot. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

Incident date: Feb 25, 2026

Odometer Fraud. The contact purchased a 2011 Honda Pilot. It was discovered that there was a mileage discrepancy. The vehicle was a private sale from the Facebook Marketplace on 2/25/26. At the time of purchase, the vehicle mileage was 144,135. After retrieving a Carfax Report, the contact discovered that the mileage was 204,000. The contact stated that while driving at speeds of 35 MPH or lower, ... Read more

Incident date: Feb 25, 2026

The contact’s daughter owns a 2015 Hyundai Sonata. While driving and coming to a stop, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer informed the owner that the failure would not be cover... Read more

Incident date: Feb 25, 2026

The contact's daughter owns a 2016 Jeep Compass. While the contact's daughter was driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The driver attempted to restart the vehicle, and the vehicle restarted. The driver waited for several minutes before attempting to restart the vehicle. The vehicle was taken to Midas, where it was diagnosed with a CAM shaft sensor... Read more

Incident date: Feb 24, 2026

Incident Description: The instrument panel (dashboard) and interior trim panels of my 2012 Lexus ES 350 have suffered a complete material failure, transforming from a solid surface into a viscous, melting adhesive. This is a known manufacturing defect documented under Lexus Customer Support Program ZLZ. This failure creates a critical safety risk because the degraded surface has become highly refl... Read more

Incident date: Mar 2, 2026

The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the rear wheels seized. There were several unknown warning lights illuminated. The message "Reduced Acceleration, Drive with Caution" was displayed. The contact's wife pulled into a parking lot, but the transmission failed to shift into reverse(R). The vehicle was towed to the de... Read more

Incident date: Mar 2, 2026

The contact owns a 2015 Kia Soul. While driving at an undisclosed speed, the check engine warning light illuminated, indicating a failure with the catalytic converter. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic associated the failure with NHTSA ID Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then taken to the dealer for the ... Read more

Incident date: Mar 1, 2026

Incident date: Jan 1, 2026

The contact owns a 2022 Ford Maverick. The contact stated that while driving at an undisclosed speed, the trailer brakes became inoperable. There was no warning light illuminated. The contact was informed by another driver that the trailer brake lights were not illuminated while the vehicle was stopped. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was n... Read more

Incident date: Feb 20, 2026

The contact owns a 2023 Jeep Renegade. The contact stated that there was water and moisture in the door. The contact was unable to enter the vehicle due to the doors being locked. Additionally, the vehicle felt like it was about to roll over while driving around a curve. While accelerating or while driving uphill, the vehicle continued to accelerate. The TPMS warning light was illuminated while to... Read more

Incident date: Dec 1, 2025

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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