Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 948 complaints for CAN-AM
Incident date: Jul 16, 2022
BRP's Vehicle Stability System (VSS) engages randomly on left turns, cutting engine power, applying braking, and temporary stalling around curves at normal driving speeds. This situation is a serious driving hazard as may suddenly jerk erratically, causing temporary loss of control of vehicile. This has happened on several occassions, and is a known problem to BRP. Ryker will lose power during a... Read more
Incident date: Jul 16, 2022
BRP's Vehicle Stability System (VSS) engages randomly on left turns, cutting engine power, applying braking, and temporary stalling around curves at normal driving speeds. This situation is a serious driving hazard as may suddenly jerk erratically, causing temporary loss of control of vehicile. This has happened on several occassions, and is a known problem to BRP. Ryker will lose power during a... Read more
Incident date: Jul 16, 2022
BRP's Vehicle Stability System (VSS) engages randomly on left turns, cutting engine power, applying braking, and temporary stalling around curves at normal driving speeds. This situation is a serious driving hazard as may suddenly jerk erratically, causing temporary loss of control of vehicile. This has happened on several occassions, and is a known problem to BRP. Ryker will lose power during a... Read more
Incident date: Apr 6, 2021
I bought the bike new and it is all stock, no addtl electrical additions. I was riding the bike had gone approx 35 miles the 1st & 2nd time and l was on a highway all of a sudden my bike lost power. It dropped speed from 65mph to under 40mph & my dash started to read VSS FAULT LIMP HOME..... I was almost hit multiple times by traffic coming up on me at higher speeds & bcz the bike has no emergenc... Read more
Incident date: Apr 6, 2021
I bought the bike new and it is all stock, no addtl electrical additions. I was riding the bike had gone approx 35 miles the 1st & 2nd time and l was on a highway all of a sudden my bike lost power. It dropped speed from 65mph to under 40mph & my dash started to read VSS FAULT LIMP HOME..... I was almost hit multiple times by traffic coming up on me at higher speeds & bcz the bike has no emergenc... Read more
Incident date: Apr 6, 2021
I bought the bike new and it is all stock, no addtl electrical additions. I was riding the bike had gone approx 35 miles the 1st & 2nd time and l was on a highway all of a sudden my bike lost power. It dropped speed from 65mph to under 40mph & my dash started to read VSS FAULT LIMP HOME..... I was almost hit multiple times by traffic coming up on me at higher speeds & bcz the bike has no emergenc... Read more
Incident date: Jun 24, 2022
VSS FAULT WITH LIMP HOME MODE CAME ON WHEN ATTEMPTING TO GET ON A HIGHWAY WITH SPEEDS GREATER THAN 55 MPH, THIS WAS THE FIRST ATTEMPT. BROUGHT IT BACK TO THE DEALER AND THEY SPENT A COUPLE DAYS FIGURING IT IN THE SERVICE DEPT. THEY SAID BAD YAW SENSOR. SO A DAY LATER GETTING ONTO A ROAD WITH SPEEDS OF 50MPH IT KICKS INTO LIMP HOME MODE AND VSS FAULT. THEN 3RD TIME JUST LEFT THE SHOP WAS 3 MILES AW... Read more
Incident date: Jun 24, 2022
VSS FAULT WITH LIMP HOME MODE CAME ON WHEN ATTEMPTING TO GET ON A HIGHWAY WITH SPEEDS GREATER THAN 55 MPH, THIS WAS THE FIRST ATTEMPT. BROUGHT IT BACK TO THE DEALER AND THEY SPENT A COUPLE DAYS FIGURING IT IN THE SERVICE DEPT. THEY SAID BAD YAW SENSOR. SO A DAY LATER GETTING ONTO A ROAD WITH SPEEDS OF 50MPH IT KICKS INTO LIMP HOME MODE AND VSS FAULT. THEN 3RD TIME JUST LEFT THE SHOP WAS 3 MILES AW... Read more
Incident date: Jul 8, 2022
The contact owns a 2022 Can-Am Ryker motorcycle. The contact stated while riding 60 MPH, the vehicle lost motive power with the parking brake warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was appr... Read more
Incident date: Jul 5, 2022
Less than one month old, not even 200 miles,had a VSS fault. Took to dealer they said it was a steering issue and fixed, so they said. Less than a month again same issue VSS fault steering Yaw sensor. Rook to dealer again they had bike about a month to fix and replaced many parts and no issue since, however this issue happens when making hard/deep left turns, now I have learned that. So when I ri... Read more
Incident date: Jul 5, 2022
Less than one month old, not even 200 miles,had a VSS fault. Took to dealer they said it was a steering issue and fixed, so they said. Less than a month again same issue VSS fault steering Yaw sensor. Rook to dealer again they had bike about a month to fix and replaced many parts and no issue since, however this issue happens when making hard/deep left turns, now I have learned that. So when I ri... Read more
Incident date: Jul 5, 2022
Less than one month old, not even 200 miles,had a VSS fault. Took to dealer they said it was a steering issue and fixed, so they said. Less than a month again same issue VSS fault steering Yaw sensor. Rook to dealer again they had bike about a month to fix and replaced many parts and no issue since, however this issue happens when making hard/deep left turns, now I have learned that. So when I ri... Read more
Incident date: Jun 28, 2022
On 06/28, while operating my vehicle at around 20 miles an hour I received a "Brake Failure" warning (indicated by a message on the vehicle display) and my brakes began to fail to fully engage. I was able to stop the vehicle after pressing the brake multiple times. I shut down the vehicle and the brakes returned to normal operation, however after riding just a few miles the issue began again. The... Read more
Incident date: May 21, 2022
Front belt sprocket internal gears were ground away. It didn't allow the engine sprocket to turn the pulley that drives the belt powering the rear tire. Resulted in a loss of propulsion while traveling at 55 MPH making riding to a safe location difficult, had to coast off the roadway. The attached photo is after the sprocket was removed from the bike. The pieces broken along the outside are fr... Read more
Incident date: Oct 31, 2021
While riding motorcycle suddenly bike loss ability to move under its own power, no response to throttle.
Incident date: Jun 24, 2022
The contact owns a 2018 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms par... Read more
Incident date: May 4, 2022
While driving the vehicle a clunking sound was heard and at the same time I experienced a loss of propulsion. The vehicle is currently in the process of being repaired as it was determined that the front drive sprocket main drive shaft had sheared. Fortunately I was able to pull off the highway at an intersection onto a much less congested street. There were not warning lights or indications th... Read more
Incident date: Jun 14, 2022
Defective front sproket
Incident date: Jun 14, 2022
Defective front sproket
Incident date: Jun 14, 2022
Defective front sproket
Incident date: Oct 21, 2021
2016 CanAm Spyder F3 Limited had a bad front sprocket. Began making noise & vibrating when on the road. Took it to the dealer & it was the front sprocket that is now under recall. I had the Spyder repaired at the cost of $465.46. I notified CanAm of my expenses to replace the sprocket & provided the bill from the dealer. They are refusing to now refund my expenses for the repair. They want t... Read more
Incident date: Jun 1, 2022
When making a left hand turn or a right turn at 40-45 mph it starts shaking ,I have to slow down then it stops shaking ,this could be an accident waiting to happen,,,the vehicle is a 2019 can am Ryker 600 ace
Incident date: Sep 15, 2021
My Ryker started giving me problems going into sharp curves to the left. I have taken it to the dealership back in November and they couldn’t find anything wrong with it. The problem continues. The same curves I used to take at 55-60, now I can’t take over 40-45 without the front end feeling like it is going to slid me off the road! The bike I used to love riding and always wanted to take curv... Read more
Incident date: Apr 26, 2022
Gear shift paddle will not respond when manually down shifting. Sometimes, I have to pull hard on the lever 3 or 4 times to get it to down shift. Sometimes it simply won’t manually change gears. This is very dangerous, especially on corners, when you need to slow down quickly then accelerate again. I end up “coasting” around corners in too high a gear and have to brake hard to slow down enou... Read more
Incident date: Jun 1, 2022
WHEN MAKING LEFT TURNS THE REAR WHEEL FEELS LIKE IT WOBBLES THEN THE OTHER DAY WHEN MAKING A LEFT TURN FROM A STOP THE RIGHT FRONT WHEEL FELT LIKE THE BRAKES WHERE ENGAGING THEN A LITTLE FARTHER DOWN THE ROAD MAKING ANOTHER LEFT TURN AND THE RIGHT FRONT BRAKE ENGAUGED AGAIN AND A VSS FAULT OCCURED ANF THE BIKE WENT INTO LIMP HOME MODE WHEN I CHECK THE CODES I GET C006C AND C0063 WHICH IS A YAW SEN... Read more
Incident date: Jun 1, 2022
WHEN MAKING LEFT TURNS THE REAR WHEEL FEELS LIKE IT WOBBLES THEN THE OTHER DAY WHEN MAKING A LEFT TURN FROM A STOP THE RIGHT FRONT WHEEL FELT LIKE THE BRAKES WHERE ENGAGING THEN A LITTLE FARTHER DOWN THE ROAD MAKING ANOTHER LEFT TURN AND THE RIGHT FRONT BRAKE ENGAUGED AGAIN AND A VSS FAULT OCCURED ANF THE BIKE WENT INTO LIMP HOME MODE WHEN I CHECK THE CODES I GET C006C AND C0063 WHICH IS A YAW SEN... Read more
Incident date: Jun 1, 2022
WHEN MAKING LEFT TURNS THE REAR WHEEL FEELS LIKE IT WOBBLES THEN THE OTHER DAY WHEN MAKING A LEFT TURN FROM A STOP THE RIGHT FRONT WHEEL FELT LIKE THE BRAKES WHERE ENGAGING THEN A LITTLE FARTHER DOWN THE ROAD MAKING ANOTHER LEFT TURN AND THE RIGHT FRONT BRAKE ENGAUGED AGAIN AND A VSS FAULT OCCURED ANF THE BIKE WENT INTO LIMP HOME MODE WHEN I CHECK THE CODES I GET C006C AND C0063 WHICH IS A YAW SEN... Read more
Incident date: May 30, 2022
Rusted welds. And cracks. Dealership see’s rust. Manufacturer says it’s not. Rust can lead to full failure
Incident date: Jan 25, 2022
The contact owns a 2019 CAN-AM Ryker. The contact stated while driving 12 MPH and making a turn, the vehicle started jerking and began to lose motive power. There was no warning light illuminated. The contact stated upon making half the turn and slightly depressing the accelerator pedal, the vehicle independently accelerated. The contact depressed the brake pedal and continued to drive. The vehicl... Read more
Incident date: Jun 20, 2021
VSS Limp Mode stuck on. Will not reset. Dealer has the bike, does not know what is wrong. They have called the manufacturer
Incident date: Jun 20, 2021
VSS Limp Mode stuck on. Will not reset. Dealer has the bike, does not know what is wrong. They have called the manufacturer
Incident date: May 14, 2022
Ryker went into limp mode
Incident date: Apr 16, 2022
While riding bike it goes into limp mode without warning because of loose steering and vibration in rear suspension. Limp mode causes the bike to travel at an unsafe highway speed. Bike throws numerous codes for suspension sensors and steering sensors.
Incident date: Apr 16, 2022
While riding bike it goes into limp mode without warning because of loose steering and vibration in rear suspension. Limp mode causes the bike to travel at an unsafe highway speed. Bike throws numerous codes for suspension sensors and steering sensors.
Incident date: May 12, 2022
Driving ryker down road at speeds of 55 mph and motorcycle shuts down. All power lost instrument panel off. Was able to pull over to side of road fortunately. Computer says VSS fault will not start. A Facebook member of a group suggested I check number 7 fuse. I did and it was blown. It says it’s for electrical module. It’s 10 amps. I replaced and bike worked again. Next day it blows at an int... Read more
Incident date: May 12, 2022
Driving ryker down road at speeds of 55 mph and motorcycle shuts down. All power lost instrument panel off. Was able to pull over to side of road fortunately. Computer says VSS fault will not start. A Facebook member of a group suggested I check number 7 fuse. I did and it was blown. It says it’s for electrical module. It’s 10 amps. I replaced and bike worked again. Next day it blows at an int... Read more
Incident date: May 13, 2022
Making left turns causes vehicle to go into limp mode which makes vehicle lose control! It’s a known issue with rykers that BRP refuses to validate!!! Almost lost control and crashed due to it
Incident date: Dec 16, 2021
I have been dealing with an issue since December 2021 where the wheels lock up on tight left turns which has been pretty dangerous. Trike gives off vss code c0063 and c006c. I have taken it to the dealer on 3 occasions each time being told it was fixed only to have to situation reoccur a few days later. I have been unable to ride the vehicle since December.
Incident date: Dec 16, 2021
I have been dealing with an issue since December 2021 where the wheels lock up on tight left turns which has been pretty dangerous. Trike gives off vss code c0063 and c006c. I have taken it to the dealer on 3 occasions each time being told it was fixed only to have to situation reoccur a few days later. I have been unable to ride the vehicle since December.
Incident date: Apr 11, 2022
When taking left turns either at slow or highway speeds, the left front brake grabs as though the abs is kicking on, making it hard to steer and potentially losing control. The dealer says they were not able to duplicate the problem. My wife's 2020 Ryker Rally does the same thing. The dealer says the same thing about hers, no issue.
Incident date: Apr 11, 2022
When taking left turns either at slow or highway speeds, the left front brake grabs as though the abs is kicking on, making it hard to steer and potentially losing control. The dealer says they were not able to duplicate the problem. My wife's 2020 Ryker Rally does the same thing. The dealer says the same thing about hers, no issue.
Incident date: Apr 25, 2022
When turning left at roadway speeds whether it a slight or stronger turn, the right front brake grabs add though the abs is kicking on. This makes it sometimes hard to steer and make the corner. We had the dealership check the issue and we were told there is nothing wrong. There is most certainly something wrong
Incident date: Apr 25, 2022
When turning left at roadway speeds whether it a slight or stronger turn, the right front brake grabs add though the abs is kicking on. This makes it sometimes hard to steer and make the corner. We had the dealership check the issue and we were told there is nothing wrong. There is most certainly something wrong
Incident date: Jun 5, 2021
The right wheel and back tire wobbles uncontrollably when making left turns. It's very dangerous. My dealership doesn't know how to fix it.
Incident date: May 15, 2019
When going on left turns feel like it jerks or like the abs is kicking in and I'm not sliding. When this happens it pushes me to the outside of the curve. Has done it since day one of owning it. Bought brand new. Hundreds of people on social media are have the same problem and the refuse to fix it.
Incident date: May 15, 2019
When going on left turns feel like it jerks or like the abs is kicking in and I'm not sliding. When this happens it pushes me to the outside of the curve. Has done it since day one of owning it. Bought brand new. Hundreds of people on social media are have the same problem and the refuse to fix it.
Incident date: May 15, 2019
When going on left turns feel like it jerks or like the abs is kicking in and I'm not sliding. When this happens it pushes me to the outside of the curve. Has done it since day one of owning it. Bought brand new. Hundreds of people on social media are have the same problem and the refuse to fix it.