Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 948 complaints for CAN-AM
Incident date: May 1, 2022
The contact owns a 2015 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exper... Read more
Incident date: Nov 15, 2022
THE DEALER TOLD ME IT IS MY "DYNAMIC POWER STEERING UNIT" I HAD A LIGHT COME ON TELLING ME TO CHECK MY DPS!! I FIRST MENTION THIS TO THE DEALER AND THEY SAID I NEEDED A NEW BATTERY WHICH THAT WASN'T THE PROBLEM!! THERE WAS A SAFETY CAMPAIGN IN JULY 2009!!
Incident date: Dec 14, 2022
Vehicle releases fuel and fuel vapors into the atmosphere directly under and around the vehicle. The quantity being released is not safe in an enclosed space, is a fire risk, induces nausea, irritated skin, and the incident and effects of the incident last for a very long time. This is a brand new vehicle, and cannot be ridden or stored safely. This issue has existed since the odometers read... Read more
1 injured
Incident date: Dec 14, 2022
Vehicle releases fuel and fuel vapors into the atmosphere directly under and around the vehicle. The quantity being released is not safe in an enclosed space, is a fire risk, induces nausea, irritated skin, and the incident and effects of the incident last for a very long time. This is a brand new vehicle, and cannot be ridden or stored safely. This issue has existed since the odometers read... Read more
1 injured
Incident date: May 26, 2022
The contact owns a 2018 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
CAN-AM
SPYDER F3-S
(2015) - FORWARD COLLISION AVOIDANCE: WARNINGS
Nov 21, 2022
Incident date: May 10, 2022
Over 6 months ago the front sprocket on my 2015 can-am Spyder went completely out all of a sudden. At the time I was going up a small hill near my house. The sprocket went out as I was going up the hill and around a corner. I lost control of the Spyder. It went off the road. I was only traveling about 20-25 miles an hour. The bike is now sitting in Sacramento at Elk Grove Powersports, where it wa... Read more
Crash
CAN-AM
SPYDER F3-S
(2015) - STEERING
Nov 21, 2022
Incident date: May 10, 2022
Over 6 months ago the front sprocket on my 2015 can-am Spyder went completely out all of a sudden. At the time I was going up a small hill near my house. The sprocket went out as I was going up the hill and around a corner. I lost control of the Spyder. It went off the road. I was only traveling about 20-25 miles an hour. The bike is now sitting in Sacramento at Elk Grove Powersports, where it wa... Read more
Crash
CAN-AM
SPYDER F3-S
(2015) - FUEL/PROPULSION SYSTEM
Nov 21, 2022
Incident date: May 10, 2022
Over 6 months ago the front sprocket on my 2015 can-am Spyder went completely out all of a sudden. At the time I was going up a small hill near my house. The sprocket went out as I was going up the hill and around a corner. I lost control of the Spyder. It went off the road. I was only traveling about 20-25 miles an hour. The bike is now sitting in Sacramento at Elk Grove Powersports, where it wa... Read more
Crash
Incident date: Jun 1, 2022
When making a left hand turn or a right turn at 40-45 mph it starts shaking ,I have to slow down then it stops shaking ,this could be an accident waiting to happen,,,the vehicle is a 2020 can am Ryker 600 ace
Incident date: Jun 1, 2022
While driving at speeds around or above 20 mph when turning left the ABS or braking system begins activating causing a very serious hazard. This does not happen at any speeds when turning right. This has been reported by numerous Ryker owners. I have brought it into the shop and they are not able to locate or resolve the issue. This is an extremely dangerous situation as the biker will lose contro... Read more
Incident date: Sep 8, 2022
RE: NHTSA recall #22V352. BRP has not moved forward in a timely manner to remedy this issue. They continue to move the resolution date further out from the original date, and continue to blame a cyber attack on their computer systems that occurred on August 8, 2022 for their failure to supply the necessary parts to complete the repair under this recall. Additionally, they also blame a material sho... Read more
Incident date: Jun 14, 2022
When making left hand turns under load, right wheel starts to slip, tuck, traction control kicks on, rear wheel starts modulating power with breaking, and then the right front wheel gains traction. this is a cycle and occurs every time I make a left and turn. This process occurs very quickly. Close to 1 time per second while making the left hand turn. It destabilizes the machine and causes parti... Read more
Incident date: Jun 14, 2022
When making left hand turns under load, right wheel starts to slip, tuck, traction control kicks on, rear wheel starts modulating power with breaking, and then the right front wheel gains traction. this is a cycle and occurs every time I make a left and turn. This process occurs very quickly. Close to 1 time per second while making the left hand turn. It destabilizes the machine and causes parti... Read more
Incident date: Apr 1, 2022
While driving at speeds around or above 20 mph when turning left the ABS or braking system begins activating causing a very serious hazard. This does not happen at any speeds when turning right. This has been reported by numerous Ryker owners. I have brought it into the shop and they are not able to locate or resolve the issue. This is an extremely dangerous situation as the biker will lose contr... Read more
Incident date: Apr 1, 2022
While driving at speeds around or above 20 mph when turning left the ABS or braking system begins activating causing a very serious hazard. This does not happen at any speeds when turning right. This has been reported by numerous Ryker owners. I have brought it into the shop and they are not able to locate or resolve the issue. This is an extremely dangerous situation as the biker will lose contr... Read more
Incident date: Apr 1, 2022
While driving at speeds around or above 20 mph when turning left the ABS or braking system begins activating causing a very serious hazard. This does not happen at any speeds when turning right. This has been reported by numerous Ryker owners. I have brought it into the shop and they are not able to locate or resolve the issue. This is an extremely dangerous situation as the biker will lose contr... Read more
Incident date: Sep 14, 2022
One of the electrical fuse boxes on the vehicle (right side as viewed from front of vehicle) had water infiltration causing fuses to corrode; leading to an electrical failure at dark, where the vehicle had no headlight, tail light, brake light, turn signals or emergency flashers. Due to this failure I was almost rear ended when stopping for a traffic light. Also the cooling fans would not come on ... Read more
Incident date: Sep 14, 2022
One of the electrical fuse boxes on the vehicle (right side as viewed from front of vehicle) had water infiltration causing fuses to corrode; leading to an electrical failure at dark, where the vehicle had no headlight, tail light, brake light, turn signals or emergency flashers. Due to this failure I was almost rear ended when stopping for a traffic light. Also the cooling fans would not come on ... Read more
Incident date: Oct 6, 2022
I got a VSS fault code (C0063) that sent my Ryker into a limp home mode which greatly reduced the speed at which I could travel. This code indicates a problem reported from the yaw sensor. Had I been on an Interstate highway, this could have possibly been a serious situation. I was about 10 miles from home but made it home safely. This fault code seems to be a recurring problem to many Ryker owner... Read more
Incident date: Oct 6, 2022
I got a VSS fault code (C0063) that sent my Ryker into a limp home mode which greatly reduced the speed at which I could travel. This code indicates a problem reported from the yaw sensor. Had I been on an Interstate highway, this could have possibly been a serious situation. I was about 10 miles from home but made it home safely. This fault code seems to be a recurring problem to many Ryker owner... Read more
Incident date: Oct 6, 2022
I have a 2021 Can Am Ryker Rally. At approximately 3,000 miles I noted that when in a left turn the rear tire beings to wobble back and forth. During this time the throttle becomes unresponsive and reduces power. Example, I can be in a gradual left turn going 40 PMH and when the wobble begins, it will drop the speed to around 25 MPH. When I come out of the turn, power returns and the bike return t... Read more
Incident date: Oct 6, 2022
I have a 2021 Can Am Ryker Rally. At approximately 3,000 miles I noted that when in a left turn the rear tire beings to wobble back and forth. During this time the throttle becomes unresponsive and reduces power. Example, I can be in a gradual left turn going 40 PMH and when the wobble begins, it will drop the speed to around 25 MPH. When I come out of the turn, power returns and the bike return t... Read more
Incident date: Oct 6, 2022
I have a 2021 Can Am Ryker Rally. At approximately 3,000 miles I noted that when in a left turn the rear tire beings to wobble back and forth. During this time the throttle becomes unresponsive and reduces power. Example, I can be in a gradual left turn going 40 PMH and when the wobble begins, it will drop the speed to around 25 MPH. When I come out of the turn, power returns and the bike return t... Read more
Incident date: Oct 9, 2022
Rear uncontrollable shaking, swaying on slow low 40mph gradual cornering. Caused VSS Limp mode fault. Codes C0063 and C006C. Almost lost control of the Ryker, Seems traction control or the yaw sensor is intermittently active when cornering. This time it went into limp mode.
Incident date: Oct 9, 2022
Rear uncontrollable shaking, swaying on slow low 40mph gradual cornering. Caused VSS Limp mode fault. Codes C0063 and C006C. Almost lost control of the Ryker, Seems traction control or the yaw sensor is intermittently active when cornering. This time it went into limp mode.
Incident date: Oct 9, 2022
Rear uncontrollable shaking, swaying on slow low 40mph gradual cornering. Caused VSS Limp mode fault. Codes C0063 and C006C. Almost lost control of the Ryker, Seems traction control or the yaw sensor is intermittently active when cornering. This time it went into limp mode.
Incident date: Jul 31, 2022
Shifting / stalling problems: 2018 F3L SE6 **Problem has occurred using each of my 2 Spyder keys Problem definition: At times, bike stalls while driving...begins shaking and remains in last gear prior to the stall. Gear shown in Display does not change from gear it was last in when bike stalled out. Orange exclamation point ! (Vehicle Malfunction) appears on lower left corner of Display and t... Read more
Incident date: May 26, 2022
Recall issues for the following vehicle [XXX] 2019 Can Am Spyder F3 have contacted vehicle manufacturer and dealership for an estimate on the repair of this vehicle. Manufacturer and dealership do not have components for this recall and offer no solutions to correct this situation. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: May 26, 2022
Recall issues for the following vehicle [XXX] 2019 Can Am Spyder F3 have contacted vehicle manufacturer and dealership for an estimate on the repair of this vehicle. Manufacturer and dealership do not have components for this recall and offer no solutions to correct this situation. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Aug 6, 2022
The contact owns a 2022 Can-Am RD Ryker. The contact stated that while the vehicle was stationary, the key used to lock the gear shifter had popped out of position which caused the vehicle to crash into his neighbor's two parked vehicles. The contact was not injured and did not seek medical assistance. A police report was not filed. The contact notified the manufacturer and a complaint was filed. ... Read more
Crash
Incident date: Jun 15, 2022
This motorcycle continues to go into "Limp Mode". This has happened now two times with no explanation from the manufacture as to why. The bike will lose engine power and immediately drop to speeds no higher than 55mph. This was advised to dealer and they were very familiar with this, and initially told me the repairs were denied by BRP, but that they covered the issue and fixed it. Less than 1 ... Read more
Incident date: Jun 15, 2022
This motorcycle continues to go into "Limp Mode". This has happened now two times with no explanation from the manufacture as to why. The bike will lose engine power and immediately drop to speeds no higher than 55mph. This was advised to dealer and they were very familiar with this, and initially told me the repairs were denied by BRP, but that they covered the issue and fixed it. Less than 1 ... Read more
Incident date: Sep 12, 2022
The contact owns a 2022 Cam-Am Ryker. The contact received notification of NHTSA Campaign Number: 22V503000 (Steering) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not mad... Read more
Incident date: Sep 8, 2022
The contact owns a 2020 Can-Am Ryker motorcycle. The contact stated that while driving at an undisclosed speed, the steering column fractured and the handlebars detached, causing the motorcycle to fail to shift gears. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: Sep 8, 2022
The contact owns a 2020 Can-Am Ryker motorcycle. The contact stated that while driving at an undisclosed speed, the steering column fractured and the handlebars detached, causing the motorcycle to fail to shift gears. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: Aug 1, 2022
The Spyder brake switch started failing with less than 14K miles on the vehicle. The driver my wife, did not know it was failing, only an engine code VSS would appear and the vehicle would go into limp home mode, until it could be restarted. Checking online forms, there were several post about the brake switch. I check in our garage and discovered I could push the brake pedal and sometimes there ... Read more
Incident date: Aug 27, 2022
Hello On Saturday August 27th 2022 I was driving west on Route 30 in Mattson IL, when I observe smoke coming from the front of my bike. After driving pass a traffic light, I pull over to the right the road and tried to stop my bike applied the brakes and the paddle went straight to the floor. The bike would not stop and I hit the curb. Thankfully I was not injured doing this incident. I’ ... Read more
Crash
Incident date: Aug 30, 2022
I was riding my Ryker 900 as I approach the traffic light the handlebar started to move forward, I pulled into a gas station to lock it in place but it wouldn't lock, in order to drive home I had to grip the handlebars tight pull towards my body to keep it steady.
Incident date: Jun 16, 2022
The contact owns a 2022 Can-Am Ryker. The contact stated that while driving approximately 20 mph and making a right turn, the steering failed and the tricycle would not turn to cause the tricycle to crash into a parked vehicle. During the crash, the rider was thrown forward over the handlebars slamming into a concrete pillar. The contact sustained a fractured finger, and injured back and right leg... Read more
Crash
1 injured
Incident date: Aug 27, 2022
Aug 22 Parking brake will not release AGAIN. This has happened multiple times. This is a known issue and has been reported multiple times. This needs to be address/fixed by BRP! Sept 2021, I had to manually disengage parking brake to get the bike to move. I drove it without a parking break until I could get it in to the dealer. Dealership claimed it was a low battery issue and reattached t... Read more
Incident date: Sep 5, 2021
Parking brake will not release. This has happened multiple times. Sept 2021, I had to manually disengage parking brake to get the bike to move. I drove it without a parking break until I could get it in to the dealer. Dealership claimed it was a low battery issue and reattached the parking brake. Aug 2022, same issue waiting for the dealership to come pick up my bike for repair because I it n... Read more
Incident date: Aug 26, 2022
2018 SPYDER F3. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-352. THE CONSUMER STATED THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER DUE TO THEM HAVING POOR SERVICE. THE VEHICLE WAS REPAIRED AT LOCAL SHOP THAT SPECIALIZES IN THE SPYDER VEHICLE. THE CONSUMER REQUESTED TO BEREIMBURSED FROM THE MANUFACTURER BUT THEY ONLY OFFERED REIMBURMENT FOR THE COST OF... Read more
Incident date: Aug 7, 2022
Fuel pump went it in the middle of riding randomly. Only has 1300 miles on it.
Incident date: Jul 24, 2022
When you riding the bike for a certain amount of time, it cuts of or when you cut it off it don't start back up. It's very dangerous for you to be riding and the bike just shuts down. Then you have to.let the bike sit for an hour until the fuel pump cools off then it will start up again and drive normal. But the same thing happens again this my 3rd time this has happened to me.
Incident date: Jul 27, 2022
spyder f3 7000 miles.. semi automatic transmission or paddle shifter is my problem and concern.. it has gone from 25% of the time to 80% of the time as it will not allow me to manually downshift the gearbox, causing me to slow down from 60 plus mph in 6th gear to 34 mph at which point it down shifts automatically, i cant stress the importance of being able to downshift when in traffic or the need ... Read more
Incident date: Jul 27, 2022
spyder f3 7000 miles.. semi automatic transmission or paddle shifter is my problem and concern.. it has gone from 25% of the time to 80% of the time as it will not allow me to manually downshift the gearbox, causing me to slow down from 60 plus mph in 6th gear to 34 mph at which point it down shifts automatically, i cant stress the importance of being able to downshift when in traffic or the need ... Read more
Incident date: Jun 30, 2022
The contact owns a 2022 CAN-AM Ryker. The contact stated that while driving at an undisclosed speed in a severe thunderstorm, he attempted to engage the turn signals to notify other drivers that he was switching lanes however, he discovered that the motorcycle had no turn signals. The dealer was notified and informed the contact that the Year, Make, and Model of the motorcycle manufactured to be s... Read more
1 injured
Incident date: Jun 30, 2022
The contact owns a 2022 CAN-AM Ryker. The contact stated that while driving at an undisclosed speed in a severe thunderstorm, he attempted to engage the turn signals to notify other drivers that he was switching lanes however, he discovered that the motorcycle had no turn signals. The dealer was notified and informed the contact that the Year, Make, and Model of the motorcycle manufactured to be s... Read more
1 injured
Incident date: Jun 30, 2022
The contact owns a 2022 CAN-AM Ryker. The contact stated that while driving at an undisclosed speed in a severe thunderstorm, he attempted to engage the turn signals to notify other drivers that he was switching lanes however, he discovered that the motorcycle had no turn signals. The dealer was notified and informed the contact that the Year, Make, and Model of the motorcycle manufactured to be s... Read more
1 injured
Incident date: Jun 12, 2022
During a turn the handlebars became loose during steering. While steering the handlebars twisted counter clockwise (this was a left hand turn) approximately 30 degrees. After pulling them back into place, they were still approximately 3 degrees off center. This happened before the bike had even 200 miles on it. My safety was put at risk by not having full steering capabilities. I took the vehicle... Read more