Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 948 complaints for CAN-AM
Incident date: May 10, 2023
This car had transmission problems from the day I bought it. Then with less than 50,000 miles on it, it quit on the highway. I had it towed to the local Ford dealership where they charged me $150. to tell me the antifreeze had leaked into the engine and ruined the engine and it would cost me $9,000 to have it fixed.
Incident date: May 10, 2023
Had a call from Honda to check drive axle for corrosion. I took the car in. They said they were ok. I had some work done yesterday and my mechanic is very concerned about my axles saying they were badly rusted out. Looked almost completely corroded and I should do something about them. I'm not sure what to do as I have been to Honda for other reasons just recently and they did not say anything abo... Read more
Incident date: Jun 21, 2023
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are availabl... Read more
Incident date: Jun 21, 2023
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are availabl... Read more
Incident date: Jun 21, 2023
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are availabl... Read more
Incident date: Jun 16, 2023
Purchased the vehicle from Quality Auto sales llc.had tge vehicle less than 48 hours in traffic stopped. Had it towed to find they just put it together to rode off the lot but transmission is gone. Brought as is could have lost my life. Paid 6990.25.i feel misled and cheated tried to see if they would exchange the vehicle even pay half the cost of repairs. The answer no. I really believe this plac... Read more
Incident date: Jun 16, 2023
Purchased the vehicle from Quality Auto sales llc.had tge vehicle less than 48 hours in traffic stopped. Had it towed to find they just put it together to rode off the lot but transmission is gone. Brought as is could have lost my life. Paid 6990.25.i feel misled and cheated tried to see if they would exchange the vehicle even pay half the cost of repairs. The answer no. I really believe this plac... Read more
Incident date: Feb 28, 2023
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Incident date: Jun 14, 2023
The master cylinder for the brakes wen out an I replaced it on may 30th 2023 and today is June 15th and the same problem is happening.
Incident date: Mar 16, 2023
Last week my 2012 Toyota Prius-C had four lights come on (ABS, Brake, Swerve, and one other). I took it to my local mechanic who informed me that it was my master cylinder brake that needed to be replaced and would cost me $3,300. This issue started roughly 10-12 months ago, when I heard my brakes making a noise that sounded very unusual, almost like a hydraulic issue. I learned that there was a... Read more
Incident date: Jun 4, 2023
2020 Jeep Rubicon - wife was driving 60 mph on highway, went over a small bump and the steering wheel began shaking violently causing her to lose control. She was able to gain control and get to the side of the road, almost getting hit by several vehicles. She turned the Jeep off and restarted. She began traveling again, going slower this time, and it didn't happen again for about 30 minutes. S... Read more
Incident date: Jun 4, 2023
I am not sure what components or systems failed or malfunctioned. I just know that randomly when I am at a complete stop and proceed to try to go onto oncoming traffic, the vehicle hesitates as if it is about to die out and then moves at a crawl for roughly 3-4 seconds and then kicks in and accelerates back to normal. I have taken the vehicle to be serviced 4 times but nothing has being resolved. ... Read more
Incident date: May 29, 2023
The contact owns a 2013 Nissan Juke. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Later while driving at an undisclosed speed, the vehicle lost motive po... Read more
Incident date: May 29, 2023
Column steering sensor is out and car will not start. Nissan was covering this repair due to a known defect yet never recalled the car. I never had the issue until now and people in previous years were granted 1 repair. Nissan said I would have to cover it
Incident date: May 29, 2023
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle overheated and went into LIMP Mode. The engine overheating warning light was illuminated. The failure reoccurred while driving approximately 65-70 MPH. The failure recurred approximately four times. The vehicle was taken to a certified mechanic and the contact was informed that coolant was ... Read more
Incident date: May 22, 2023
My "stability" light comes on and no mechanic knows why. It doesn't throw any codes to say what's wrong or anything... the light just comes on and off through the day... I just want to know if I need to worry bout it or not... I drive with my kids in my truck.. And my truck shakes/vibrates badly when breaking and if going 70mph or faster
Incident date: May 22, 2023
The car was recalled in 4/2019 for a repair. I purchased the car 8/2020. The repair indicated catalytic converter assessment to ensure that the engine did not need to be replaced. It was not checked or verified. The recall was insufficient done and the car should had never been sold. And the recall was not completed prior. I took the vehicle in to complete a recall on a hazardous vehicle. Kia had ... Read more
Incident date: May 7, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal and would jerk forward upon depression of the brake pedal. The contact also stated that the "stop safely now" warning message would appear on the instrument panel while parking the vehicle. The contact then stated that the engine had fail... Read more
Incident date: May 7, 2023
Received multiple malfunction alerts. BSM & RCTW. Other safety features also inop. Dealership told me it was due to non-factory installed Cross Bars, faulty gasket allowed water into vehicle and flowed down onto the Engine Control Module. There was no way the amount of water said to have been in vehicle could have come from that 1 gasket, over 1" above roof. After $825+ and removal of cross bars w... Read more
Incident date: May 7, 2023
Received multiple malfunction alerts. BSM & RCTW. Other safety features also inop. Dealership told me it was due to non-factory installed Cross Bars, faulty gasket allowed water into vehicle and flowed down onto the Engine Control Module. There was no way the amount of water said to have been in vehicle could have come from that 1 gasket, over 1" above roof. After $825+ and removal of cross bars w... Read more
Incident date: May 1, 2023
My car failed smog test due to code P052e positive crankcase ventilation regularly valve. Upon some research, I found that this is very common issue with this car. The repair costs +$2000 before tax at the dealership. Please consider this complain as this issue is very common with this make model and unfortunately many drivers don’t realize that it’s due to faulty system.
Incident date: Feb 27, 2023
Brake system light failure. Some system lights came on. I had no breaks car didn’t stop fast enough before hitting a pole
Crash
Incident date: Apr 1, 2023
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light illuminated. The independent mechanic was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the independent mechanic had previously replaced the lifters, but the failure recurred. The... Read more
Incident date: Apr 21, 2023
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The conta... Read more
Incident date: Apr 21, 2023
Thermostat keeps alerting me that it's overheating, while constantly guzzling anti-freeze and water. There's no obvious leak, completely dry under the car. The car will shut its self off.
Incident date: May 25, 2022
Front blowers blow hot air when A/C is turned on, defrost won’t work in winter, the backup camera keeps going black and glitching when in reverse, my abs, traction control, and AWD service keeps coming on, I have changed both front wheel sensors, wheel-barrings, brakes, and all new tires. It helped for a month no lights on and it drove amazing no issues and one day it started again and when I tr... Read more
Incident date: Apr 1, 2023
The contact owns a 2007 BMW 750I. The contact stated that the front driver’s side door failed to close correctly. The contact stated that no warning light was illuminated. The vehicle was taken to the dealer who stated that the battery was causing the failure. The battery had been replaced at least three times. The contact stated that she took the vehicle back several times and the failure was f... Read more
Incident date: Apr 2, 2023
I bought Certified preowned 2018 Ford Ecosport SE Turbo Have not had any problems until 3/28/2023 when i was on my way back from the cemetery and my low oil pressure message came on along with my oil light and engine I have it serviced every time it needs oil change, new tires, etc. I don’t drive it hard at all. It has 112 k plus miles on it so it is out of warranty and i sill owe on it.I have c... Read more
Incident date: Mar 21, 2023
Vehicle smells of strong gas smell in the cab and around the vehicle. Smell is so strong it makes you feel light headed and gives you a headache. This is a huge health concern for me. When parking in the garage it smells so strong that you have to then park it outside for a couple hours after driving so you do not have a fire hazard in the garage. Took it to the dealership to have diagnosed and wa... Read more
Incident date: Mar 21, 2023
Vehicle smells of strong gas smell in the cab and around the vehicle. Smell is so strong it makes you feel light headed and gives you a headache. This is a huge health concern for me. When parking in the garage it smells so strong that you have to then park it outside for a couple hours after driving so you do not have a fire hazard in the garage. Took it to the dealership to have diagnosed and wa... Read more
Incident date: Mar 21, 2023
On November 11, 2022, the Byers VW in Columbus, OH, diagnosed my vehicle as having a defective crank case breather, which cases the oil to be burned off. It was replaced, and on March 20, 2023, I returned to the VW dealer with the same complaint. They told me that the vehicle had faulty internal parts, and suggested a engine replacement or rebuild, at a cost of $9,800. The vehicle was maintain... Read more
Incident date: Mar 14, 2023
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts dist... Read more
Incident date: Mar 1, 2023
I was driving on the highway with my ACC (Adaptive Cruise Control) and Lane Keeping Assistance on. Suddenly, I heard a loud noise from the engine. My vehicle was slowing down and was not able to accelerate. As I was pulling my vehicle on the side of the road, I saw oil warning light and check engine light on at the dashboard.
Incident date: Feb 23, 2023
I was driving my van and the dash board turns on and off several times. It starts to light all lights while I'm driving. It was a scary situation while im driving my vans brakes while I'm in the freeway. This has happened several times. I also had my vehicle not turn on at all It stays locked and the dash boards says come error code. My vehicle jerks randomly and feels its gonna shut off. Had to... Read more
Incident date: Feb 23, 2023
could not get the lincoln way app to work, took vehicle to mark Mcclarty Lincoln dealership and was told the tcu (the unit that controls the communications in the car) needed to be replaced and the cost including parts and labor is $1181, concerned that vehicle won't report critical information as is intended to maintain safety of vehicle.
Incident date: Feb 23, 2023
could not get the lincoln way app to work, took vehicle to mark Mcclarty Lincoln dealership and was told the tcu (the unit that controls the communications in the car) needed to be replaced and the cost including parts and labor is $1181, concerned that vehicle won't report critical information as is intended to maintain safety of vehicle.
Incident date: Sep 14, 2022
When making a left hand turn, at any speed over 35mph, the rear of the bike wobbles, and the front tires, at least one if not both begin to automatically brake. I’ve looked into it, it appears to be related to a SAS/VSS issue with the suspension and stability having too much play. I’ve researched and found that so many people reported it to NHTSA that you have an article, 137209. They will n... Read more
Incident date: Sep 14, 2022
When making a left hand turn, at any speed over 35mph, the rear of the bike wobbles, and the front tires, at least one if not both begin to automatically brake. I’ve looked into it, it appears to be related to a SAS/VSS issue with the suspension and stability having too much play. I’ve researched and found that so many people reported it to NHTSA that you have an article, 137209. They will n... Read more
Incident date: Sep 14, 2022
When making a left hand turn, at any speed over 35mph, the rear of the bike wobbles, and the front tires, at least one if not both begin to automatically brake. I’ve looked into it, it appears to be related to a SAS/VSS issue with the suspension and stability having too much play. I’ve researched and found that so many people reported it to NHTSA that you have an article, 137209. They will n... Read more
Incident date: Feb 12, 2023
I had a VSS Fault and engine power cut off while coming in a left turn. Rear tire became wobbly and almost threw me off. Bike went to limp mode and slowed down. Had engine codes C006C and C0063 which are common problems with the steering and engine going to limp mode
Incident date: Feb 12, 2023
The steering wheel goes to the left so if you take your hands off the wheel for one second it just totally goes to the left. I’m afraid I might get into an accident I’m having it looked at by a Subaru dealer in tomorrow which is February 14th. It’s been doing this for about a year. It didn’t start out as bad as it is now and there were no warning lights that came on. I read on the Interne... Read more
Incident date: Feb 12, 2023
On November 16, 2022, my 2020 Ford Explorer XLT AW, VIN # 1FMSK8DH2LBC95627, was being driven when it experienced a horrific incident of spontaneously bursting into flames. There were flames coming from under the hood and smoke inside the car. The vehicle was in traffic and had to maneuver over to the breakdown lane while the vehicle was filling with smoke in order for the occupants to escape. ... Read more
Fire
2 injured
CAN-AM
SPYDER F3-S
(2015) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Jan 31, 2023
Incident date: Jan 30, 2023
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in O... Read more
Incident date: Jan 16, 2023
After the coil pack recall was done, our car began shuddering, hesitating and stalling. Went to the dealership 4-5 times. ECM and Prindle valve were replaced but still doing it. then engine exploded going up a hill, stranding us for 2.5 hours on the freeway. Engine replaced under warranty (which expired while in shop for two months). No warranty on new motor. Same issues still going on and s... Read more
Incident date: Jul 26, 2022
I purchased my Ryker in June of 2022. Since my purchase I have been dealing with a death wobble in the front during left turns, a serious wobble in the rear during left turns, and continuous vss fault/Limp home mode failure. I reported the issue to the dealer and they attempted to correct the issue, but it has continued to fail. I contacted BRP the parent company, and they refused to respond. Ther... Read more
Incident date: Jul 26, 2022
I purchased my Ryker in June of 2022. Since my purchase I have been dealing with a death wobble in the front during left turns, a serious wobble in the rear during left turns, and continuous vss fault/Limp home mode failure. I reported the issue to the dealer and they attempted to correct the issue, but it has continued to fail. I contacted BRP the parent company, and they refused to respond. Ther... Read more
Incident date: Jul 26, 2022
I purchased my Ryker in June of 2022. Since my purchase I have been dealing with a death wobble in the front during left turns, a serious wobble in the rear during left turns, and continuous vss fault/Limp home mode failure. I reported the issue to the dealer and they attempted to correct the issue, but it has continued to fail. I contacted BRP the parent company, and they refused to respond. Ther... Read more
Incident date: Dec 31, 2022
i was told that my ryker was safe to drive in to have the recall work completed and then my vehichle quit working because of the damage to the vehichle. i dont understand why the burdan to have my vehichle repaired is on me. I was told that thier roadside assistance would only cover a small percentage of the cost to have the vehichle towed and i would owe $745 just to get my vehichle to the deal... Read more
Incident date: Dec 31, 2022
i was told that my ryker was safe to drive in to have the recall work completed and then my vehichle quit working because of the damage to the vehichle. i dont understand why the burdan to have my vehichle repaired is on me. I was told that thier roadside assistance would only cover a small percentage of the cost to have the vehichle towed and i would owe $745 just to get my vehichle to the deal... Read more
Incident date: Dec 25, 2022
Multiple failures of electronic parking brake release in which pressing release button results in the parking brake light flashing repeatedly (an error indicator) and parking brake does not release. Sometimes works again after turning cycle off and back on but this is second time that has not worked and I have had to crawl under with a wrench and manually remove the cable from the holder to drive... Read more