Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 948 complaints for CAN-AM
Incident date: May 1, 2025
Driving highway speed (70mph) and vehicle suddenly drops speed to (25mph) and running at 5000rpm and loses all forward drive speed while pressing on the gas pedal. Pulled over and turned off truck and tried to restart it and it took over 15 seconds for the power start to start the engine after pushing the start button, still had no power to accelerate after placing it in drive. My Ford App sends... Read more
Incident date: Apr 21, 2025
The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 25 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was transmission fluid leaking from the bottom of the vehicle and the transmission seals, O-rings, and the torque converter needed to be replaced. The vehicle was repaired; however, ... Read more
Incident date: Apr 14, 2025
repeated mechanical failures of my 2022 GMC Sierra AT4, which I purchased on October 26, 2024, with approximately 37,000 miles on the odometer. The adaptive cruse control is wonderful when it works but I have found even with the sensor clean the truck will slam on brakes on its own causing me to nearly be rear ended. It happens when driving into the sun and at night. I no longer trust adaptive cru... Read more
Incident date: Jan 22, 2025
Repeated issues with the infotainment system had to be replaced 3 times to date. The motor blew at 49,000 miles 3 weeks ago. The replacement motor is on back order and it is very difficult to get a loaner vehicle, not to mention having to make a payment on the vehicle that I don’t have to use.
Incident date: Sep 1, 2024
It burns oil excessively Stalls out while driving Stability traction control comes on Timing chain has to be replaced now Fuel pump needs replacement All this happened at same time My cost is 2700.00
Incident date: Oct 8, 2024
Dear Sirs: Two months ago I went to the local Jeep Dealer (Taraborelli, in Bariloche, Argentina) asking for 4 incomplete recalls. Two were completed but, in particular the number 57, the local dealer informed me that they asked MOPAR for spare parts (CDBOH113 -680050499AA- and CBTTP578AA and CBTTP57LAA) without any response from MOPAR. To my surprise the recalls appear now as "completed"! The dea... Read more
Incident date: Jan 22, 2025
There is a loud knocking or banging sound when making sharp turns. Particularly a turn of 90 degrees or sharper. It sounds almost like something under the car coming from the wheels area. It goes away as you release the steering and straighten back out. But it is loud enough that I am thinking of going back to the dealership to get it checked out.
Incident date: Dec 16, 2024
The vehicles steering stopped working with no warning and a Steering Assist Fault alert came on the dashboard.
Incident date: Oct 29, 2024
I was driving on a residential road and the car signaled it had an error and the engine turned off immediately. I was left in the road and couldn’t move. After an hour the electric died. No hazards. I was put in a very dangerous situation for me and passerby’s.
Incident date: Sep 1, 2024
Jeep was stalling randomly when coming to a stop or at a stop sign initially. It is now stalling completely when driving, states “push into park and start car”.
Incident date: Sep 1, 2024
What component or system failed: 47070-47060 Pump Assy, Brake Booster w/Accumulator yes 47050-47150 Cylinder Assembly, Brake Master with Fluid yes put at risk: yes - abnormal braking ABS failure-traction control loss Has the problem been reproduced or confirmed by a dealer: yes Has the vehicle or component been inspected by the manufacturer: Not my specific parts Were there any warning lamps: Yes... Read more
Incident date: Oct 10, 2024
The contact owns a 2024 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the hybrid propulsion system generator. The vehicle was not repaired. The m... Read more
Incident date: Sep 11, 2024
The contact's cousin owns a 2018 Ford Edge. While the contact's cousin was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer where a diagnostic test determined that there was coolant intrusion into engine cylinder #4, which caused the engine long block to crack. The vehicle was repaired by the dealer. The manufact... Read more
Incident date: Sep 7, 2024
On Saturday [XXX], I was driving my car when the seatbelt light started beeping as well as a warning on the dash saying there was an airbag malfunction. I immediately took my car into the Toyota dealership in Roseville, California and Monday I was notified that this was part of the recall for defective airbags, I was also told that there was no fix currently and there wouldn’t be one until March... Read more
Incident date: Sep 7, 2024
while driving my vehicle when the outside temperature is 50 degrees Fahrenheit or below I turn my defrost on and for 30 plus seconds my front window completely fogs up and I am unable to see out of my front window and have zero visibility which caused me to crash.
Crash
Incident date: Sep 7, 2024
After driving for 2 blocks, my car would not drive when hitting the gas pedal, the engine only reved. Unable to move the car in any gear, pedestrians helped push my car out of the middle of the road. Towed the car to a Ford dealership because the Ford app on my phone said "shift solenoid stuck in off position". Upon diagnosis the dealership said yes the solenoid is stuck in the off position but no... Read more
Incident date: Aug 1, 2024
The contact owns a 2016 Lexus ES350 equipped with General Tires, Tire Line: ReliaTrek, Tire Size: 225/45/R18, DOT Number: VY4FWJ85. The contact stated that while driving 60 MPH, the vehicle was vibrating abnormally. The contact pulled over and called Roadside Assistance. The Roadside Assistance technician made the contact aware of a blowout of the driver's side rear tire. The contact was shown tha... Read more
Incident date: Aug 1, 2024
The contact owns a 2018 Ford F-150. The contact stated that while driving at approximately 20 MPH, the moon roof button was depressed, but the moon roof had jammed. The contact stated that the driver's side of the moon roof was slightly opened. The vehicle was taken to a body shop where it was determined that the moon roof unit needed to be replaced. The vehicle was not repaired. The manufacturer ... Read more
Incident date: Jun 1, 2024
I bought this car brand new with 51 miles on it on 7/24 and have taken it to the dealership mechanics twice for the same problem. Within 3 seconds of “letting go” of the steering wheel, the car veers and pulls directly into the right berm. The car requires continuous redirection of the steering wheel to get it to drive straight on. The dealership where I purchased this has not reported this de... Read more
Incident date: Jun 1, 2024
I bought this car brand new with 51 miles on it on 7/24 and have taken it to the dealership mechanics twice for the same problem. Within 3 seconds of “letting go” of the steering wheel, the car veers and pulls directly into the right berm. The car requires continuous redirection of the steering wheel to get it to drive straight on. The dealership where I purchased this has not reported this de... Read more
Incident date: Jul 5, 2024
The contact owns a 2022 Ford Bronco. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as needed. The contact stated that the steering wheel locked seized and the vehicle became difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion need... Read more
Incident date: Jun 23, 2024
No matter what speed I am driving at or whether or not there is a passenger my service safety restraint system light comes on randomly and shuts off randomly. I called the dealership and they brushed it off saying it just means the airbag wont deploy if I were to get into an accident. Great thanks that makes me feel real safe! I see several people complaining about this as well and think it might ... Read more
Incident date: Jun 12, 2024
The contact called on behalf of his grandparents who owned a 2022 Ram 1500. The contact stated that while his grandfather was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brakes finally responded; however, the rear wheels continued to spin for another 30 seconds. The contact stated that the failure occ... Read more
Incident date: Jun 8, 2024
All dashboard lights come on occasionally, since 40k miles. Car now has 70k. I've had it serviced regularly and battery replaced, nothing seems to work on preventing this from happening. Dangerous if system is reading that there is an issue when there is not, and it affects performance of the vehicle until they turn off on there own. Happens anywhere between 50 and +500 miles, no rhyme or reason o... Read more
Incident date: Jun 8, 2024
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was not made aware of the ... Read more
Incident date: Jun 8, 2024
Headlights do not project far enough in front of vehicle to safely drive at dark or low light conditions. Hyundai told us there is nothing they can do to fix it as it is a defect in how the headlight housing is placed on the body of the car.
Incident date: Jun 1, 2024
Yes I got this in sept 2023 it’s had 3 recall sense then and now it’s got be back in shop for 3 days for valves bad and can mess engine up I’m paying too much money to keep having issues
Incident date: Jun 1, 2024
Yes I got this in sept 2023 it’s had 3 recall sense then and now it’s got be back in shop for 3 days for valves bad and can mess engine up I’m paying too much money to keep having issues
Incident date: Apr 22, 2024
Transmission started stuttering around 40 to 50mph. The transmission had to be rebuild because of issue.
Incident date: Mar 1, 2024
1. When pulling in the clutch approaching a stop sign or light, the engine RPM's drop down through idle and the bike stalls. 2. There is traffic behind me doesn't initially know the bike has stalled and starts to move forward. I have almost been hit several times. The same safety issues occurs when coming to a stop, as the bike may not restart immediately. I also have to take my attention away fro... Read more
Incident date: Jun 14, 2023
The contact owns a 2023 Hyundai Santa Fe. The contact stated that the vehicle was overheating while driving. Additionally, the contact stated that upon noticing that coolant was leaking onto the ground, he opened the hood and discovered that coolant was leaking from the radiator. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that a foreign obje... Read more
Incident date: Jun 14, 2023
2018 ford fusion 1.5 L coolant intrusion at 65,000 miles. Ford refuses to help us in this matter. Our vehicle was not placed under their recall list which was for 2013-2019 escapes and fusion 1.5 L ecoboost motors for design flaw causing coolant intrusion. Our car has that EXACT motor and exact problem. It has a cylinder 3 coolant intrusion.
Incident date: May 7, 2024
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again beca... Read more
Incident date: Feb 15, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more
Incident date: Apr 13, 2023
Fuel injectors went out not even a year of having my vehicle… and it cause electrical problems in the car where you can’t use and car features…. There is so many reports there needs to be a recall review
Incident date: Apr 11, 2024
Prius have a LONG known problem w/ braking systems (over 15 years) defaulting to SOFT brake pedal that (will) kill any driver. Toyota decided to avoid a recall by paying off a few repair jobs, during warranty. They have created a new part to resolve the issue. $4000 to replace a brake pump. Most fail at 150k miles. . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),... Read more
Incident date: Mar 15, 2024
When filling gas at the pump, it shuts off constently. During this process, I am spilling gas on the ground while trying to deal with getting my tank filled. I had the gas fill line replacement done a few years ago and solved this very same problem, but the problem has returned. I have read in dodge forums of this happening to other owners and sounds like there may be an OEM solution to replace th... Read more
Incident date: Mar 13, 2024
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. Th... Read more
Incident date: Jan 22, 2024
The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive from a complete stop, the vehicle shut off inadvertently. The contact was able to restart the vehicle. The contact stated that the failure had been recurring while driving from a complete top. Additionally, the contact stated that while driving uphill and depressing the accelerator pedal, the vehicle shuddered an... Read more
Incident date: Jan 18, 2024
Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects
Incident date: Jan 18, 2024
Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects
Incident date: Jan 18, 2024
I will be driving on the freeway, highway in the snow on ice in the summer Wherever, suddenly my engine shuts down. I lose my power steering, my brakes and my safety. I have had my vehicle checked out and nobody can find anything because there are no codes that are being thrown. No dashboard lights going on nothing to indicate there's an issue. The safety of me my mother who rides with me often my... Read more
Incident date: Dec 28, 2023
The wire harness at the front behind the passenger tire wheel has a faulty clip and fails and allows the harness to drop on the exhaust cause all kinds of safety issues. I was getting a service light stating service shifter and then I was on the highway and the power steering went out I had to pull over. I since have moved the harness away and tied it back and have had 0 issues.
Incident date: Dec 28, 2023
While driving the brake pedal stays stuck causing the brake lights to be illuminated while driving, and causing the motorcycle to activate the ABS
Incident date: Dec 28, 2023
While driving the brake pedal stays stuck causing the brake lights to be illuminated while driving, and causing the motorcycle to activate the ABS
Incident date: Dec 28, 2023
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car... Read more
Incident date: Dec 28, 2023
Engine jerking really had while vehicle is in drive and idle hard while sitting still
Incident date: Dec 28, 2023
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car... Read more
Incident date: Oct 21, 2023
The MySky retractable roof is malfunctioning on many jeep that are equipped with the automatic roof. The panels can come loose and strike a vehicle that's behind. The roof malfunctions and will not open or close properly.
Incident date: Oct 21, 2023
Hi - My driver's side door keeps unlocking and registering as if I am opening it as I am driving. I've attempted to have this fixed (stopped unlocking for about a year) but it has started back up within the last month. It's now come to my attention that upon searching for safety recalls on my car, that there was a recall back in 2012 (12V338000) on my car for what sounds exactly like the issue I'v... Read more