Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 929 complaints for CAN-AM
Incident date: Aug 4, 2016
MY VSS,ABS, AND 4 OTHER CODES CONSTANTLY FLASH. THIS MACHINE LOSES POWER BEFORE I GET TO THIRD GEAR. I WAS TRAVELING ON A BUSY CITY STREET DURING LUNCH HOUR TRAFFIC WHEN OUT OF NO WHERE I LOSE POWER AND I GET A CHECK DPS ,VSS FAULT, HIGHTEMP, CHECK ENGINE AND ABS WARNINGS. ALMOST REAR ENDED BEFORE SWAYING OFF THE ONTO THE SHOULDER. ONE DAY ITS RUNNING FINE THE NEXT DAY EVERY WARNING LIGHT ON IT CO... Read more
Incident date: Aug 4, 2016
MY VSS,ABS, AND 4 OTHER CODES CONSTANTLY FLASH. THIS MACHINE LOSES POWER BEFORE I GET TO THIRD GEAR. I WAS TRAVELING ON A BUSY CITY STREET DURING LUNCH HOUR TRAFFIC WHEN OUT OF NO WHERE I LOSE POWER AND I GET A CHECK DPS ,VSS FAULT, HIGHTEMP, CHECK ENGINE AND ABS WARNINGS. ALMOST REAR ENDED BEFORE SWAYING OFF THE ONTO THE SHOULDER. ONE DAY ITS RUNNING FINE THE NEXT DAY EVERY WARNING LIGHT ON IT CO... Read more
Incident date: Oct 15, 2013
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 70 MPH, A BRAKE WARNING LIGHT ILLUMINATED AND THE VEHICLE REQUIRED A LONGER DISTANCE TO STOP. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED BRAKE FLUID LEAKING BENEATH THE VEHICLE. FUMES OF SMOKE WERE SEEN BENEATH THE SEAT. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 13V386000(SERVICE BRAKES, HYDRAULIC). ... Read more
Fire
Incident date: Jul 17, 2016
ON SUNDAY, JULY 7, 2016, WHILE RIDING FROM OKLAHOMA CITY, OKLAHOMA TO TAOS, NEW MEXICO, I STOPPED FOR GASOLINE AT A GAS STATION SOMEWHERE IN NORTHEASTERN NEW MEXICO, POSSIBLY AROUND CLAYTON. WHEN I BEGAN TO UNSCREW THE GAS CAP, I HEARD A HISSING SOUND COMING FROM THE GAS TANK. THIS IS NOT UNUSUAL, AS THE GAS FREQUENTLY BOILS IN THE TANK, LIKELY DUE TO THE CLOSE PROXIMITY OF THE EXHAUST SYSTEM ON... Read more
Incident date: Jul 2, 2016
TL* THE CONTACT OWNS A 2005 (NA) CAN-AM SPYDER. WHILE DRIVING 55 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 400.
Incident date: Jun 6, 2016
WHILE DRIVING MY 2008 CAN AM SPYDER ON CT-2 WEST BOUND IN CONNECTICUT AT APPROXIMATELY 6:30PM IN SLOW MOVING, STOP & GO TRAFFIC MY WIFE (WHO WAS THE PASSENGER) NOTICED BY HER RIGHT FOOD THERE WERE FIRE FLAMES COMING FROM THE VEHICLE. SIMULTANEOUSLY I NOTICED WHITE SMOKE COMING FROM THE FRONT OF THE VEHICLE. I STOPPED THE BIKE IMMEDIATELY AND BOTH ME AND MY PASSENGER DISMOUNTED THE BIKE. WE QUIC... Read more
Fire
Incident date: Jun 6, 2016
WHILE DRIVING MY 2008 CAN AM SPYDER ON CT-2 WEST BOUND IN CONNECTICUT AT APPROXIMATELY 6:30PM IN SLOW MOVING, STOP & GO TRAFFIC MY WIFE (WHO WAS THE PASSENGER) NOTICED BY HER RIGHT FOOD THERE WERE FIRE FLAMES COMING FROM THE VEHICLE. SIMULTANEOUSLY I NOTICED WHITE SMOKE COMING FROM THE FRONT OF THE VEHICLE. I STOPPED THE BIKE IMMEDIATELY AND BOTH ME AND MY PASSENGER DISMOUNTED THE BIKE. WE QUIC... Read more
Fire
Incident date: Jun 6, 2016
WHILE DRIVING MY 2008 CAN AM SPYDER ON CT-2 WEST BOUND IN CONNECTICUT AT APPROXIMATELY 6:30PM IN SLOW MOVING, STOP & GO TRAFFIC MY WIFE (WHO WAS THE PASSENGER) NOTICED BY HER RIGHT FOOD THERE WERE FIRE FLAMES COMING FROM THE VEHICLE. SIMULTANEOUSLY I NOTICED WHITE SMOKE COMING FROM THE FRONT OF THE VEHICLE. I STOPPED THE BIKE IMMEDIATELY AND BOTH ME AND MY PASSENGER DISMOUNTED THE BIKE. WE QUIC... Read more
Fire
Incident date: Jul 23, 2013
HAVE A PROBLEM WITH MY SPYDER RT MOTORCYCLE HEADLIGHTS NOT WORKING. I BOUGHT THE MC 2/2012. HAVE HAD THE HEADLIGHT RELAY REPLACED 4 TIMES SINCE 7/23/13. IN APRIL 2015, I WAS RIDING IN THE WEST VIRGINIA MOUNTAINS AT NIGHT AND MY HEAD LIGHTS WENT OUT. THIS IS VERY DANGEROUS. THE SPYDER DEALER CALLED THE HOME OFFICE AND THEY SAID THAT THEY COULD NOT FIX IT BECAUSE IT WAS NOT UNDER WARRANTY. IT WAS U... Read more
Incident date: Jul 23, 2013
HAVE A PROBLEM WITH MY SPYDER RT MOTORCYCLE HEADLIGHTS NOT WORKING. I BOUGHT THE MC 2/2012. HAVE HAD THE HEADLIGHT RELAY REPLACED 4 TIMES SINCE 7/23/13. IN APRIL 2015, I WAS RIDING IN THE WEST VIRGINIA MOUNTAINS AT NIGHT AND MY HEAD LIGHTS WENT OUT. THIS IS VERY DANGEROUS. THE SPYDER DEALER CALLED THE HOME OFFICE AND THEY SAID THAT THEY COULD NOT FIX IT BECAUSE IT WAS NOT UNDER WARRANTY. IT WAS U... Read more
Incident date: Sep 14, 2015
TL* THE CONTACT OWNS A 2008 CAN-AM SPYDER ROADSTER MOTORCYCLE. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE INDEPENDENTLY STEERED TO THE RIGHT AND THEN THE OPPOSITE DIRECTION. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT DISCONNECTED THE POWER STEERING FUSE. THE VEHICLE RESUMED NORMAL OPERATION; HOWEVER, A CHECK DPS WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED. THE VEH... Read more
Incident date: Sep 20, 2015
WHEN I STOP TO GET GAS ON A HOT DAY THE GAS IN THE GAS TANK IS BOILING I THINK THIS IS A DANGEROUS SITUATION I HAVE NOTICED THIS BEFORE ON MY BIKE. THE BIKE HAD ONLY 1/4 TANK FULL AND HAD RODE FOR AT LEAST 50 MILES
Incident date: Apr 1, 2016
2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB
Incident date: Apr 1, 2016
2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB
Incident date: Apr 1, 2016
2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB
Incident date: Apr 1, 2016
2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB
Incident date: Feb 26, 2016
I AM WRITING THIS LETTER IN REGARDS TO ISSUES OCCURRING WITH MY 2013 CAN AM SPYDER ST-S. I PURCHASED THE MOTORCYCLE BRAND NEW IN 2013 FROM HOUMA, LA PERFORMANCE POWER SPORTS. FOR THE LAST YEAR OR BETTER, I HAVE HAD PROBLEMS WITH THE BRAKE LIGHT REMAINING ON ONCE THE CYCLE ENGINE IS OFF. SECONDLY, THE MOTORCYCLE IS CONSTANTLY GOING INTO 'LIMP MODE' WHILE RIDING. (VSS FAULT). THE MOTORCYCLE DECR... Read more
Incident date: Feb 26, 2016
I AM WRITING THIS LETTER IN REGARDS TO ISSUES OCCURRING WITH MY 2013 CAN AM SPYDER ST-S. I PURCHASED THE MOTORCYCLE BRAND NEW IN 2013 FROM HOUMA, LA PERFORMANCE POWER SPORTS. FOR THE LAST YEAR OR BETTER, I HAVE HAD PROBLEMS WITH THE BRAKE LIGHT REMAINING ON ONCE THE CYCLE ENGINE IS OFF. SECONDLY, THE MOTORCYCLE IS CONSTANTLY GOING INTO 'LIMP MODE' WHILE RIDING. (VSS FAULT). THE MOTORCYCLE DECR... Read more
Incident date: Feb 26, 2016
I AM WRITING THIS LETTER IN REGARDS TO ISSUES OCCURRING WITH MY 2013 CAN AM SPYDER ST-S. I PURCHASED THE MOTORCYCLE BRAND NEW IN 2013 FROM HOUMA, LA PERFORMANCE POWER SPORTS. FOR THE LAST YEAR OR BETTER, I HAVE HAD PROBLEMS WITH THE BRAKE LIGHT REMAINING ON ONCE THE CYCLE ENGINE IS OFF. SECONDLY, THE MOTORCYCLE IS CONSTANTLY GOING INTO 'LIMP MODE' WHILE RIDING. (VSS FAULT). THE MOTORCYCLE DECR... Read more
Incident date: Nov 28, 2015
I PURCHASED THE BIKE IN APRIL 2015 AND I RIDE ON COUNTRY ROADS. IN OCTOBER WE TOOK THE BIKE UP TO GET A PUMPKIN AND HAD TO SIT IN TRAFFIC. THE BIKE OVERHEATED SO WE PULLED OFF AND LET IT COOL DOWN. ON THE WAY BACK HOME THE INSTRUMENT PANEL WE FLASHING DIFFERENT THING SO I PULLED OVER AND CALLED CAN-AM FOR A TOW TRUCK SO IT COULD BE TAKEN TO THE DEALERSHIP. THE DEALERSHIP HAD THE BIKE FOR AROUND 2 ... Read more
Fire
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2008 CAN-AM SPYDER ROADSTER. ONCE THE CONTACT BEGAN RIDING THE VEHICLE, THE STEERING FAILED AND A CHECK DPS WARNING INDICATOR ILLUMINATED. THIS WAS A RECURRING FAILURE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE DPS UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE ... Read more
Incident date: Sep 7, 2010
BIKE WENT IN (LIMP MODE) BECAUSE DYNAMICPOWER STEERING(DPS) UNIT NEEDS TO BE REPLACED, CAN AM/BRP HAD A RECALL OF THE (DPS) UNITS ON SEPTEMBER 7,2010, HOWEVER IS NOW REFUSING TO REPAIR MY CAN-AM PURSUANT TO SAID RECALL.
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2008 CAN-AM SPYDER GS. THE CONTACT STATED THAT IT REQUIRED FORCE TO STEER THE VEHICLE WHILE DRIVING 50 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Incident date: Aug 11, 2015
AFTER RIDING THE SPYDER ST, I STARTED TO NOTICE EXCESSIVE HEAT COMING FROM THE LEFT SIDE PANEL AND HEAT ON MY RIGHT ANKLE. THE PANEL IS VERY HOT TO THE TOUCH AND IT WAS NECESSARY FOR ME TO PULL OVER AND ALLOW MY SPYDER TO COOL OFF BEFORE I COULD RIDE IT HOME. WHEN I GOT HOME, I FOUND THAT I HAD A BURN ON MY LEFT LEG WHERE IT HAD COME IN CONTACT WITH THE SIDE PANELS. I WAS WEARING LONG PANTS A... Read more
1 injured
Incident date: Aug 11, 2015
AFTER RIDING THE SPYDER ST, I STARTED TO NOTICE EXCESSIVE HEAT COMING FROM THE LEFT SIDE PANEL AND HEAT ON MY RIGHT ANKLE. THE PANEL IS VERY HOT TO THE TOUCH AND IT WAS NECESSARY FOR ME TO PULL OVER AND ALLOW MY SPYDER TO COOL OFF BEFORE I COULD RIDE IT HOME. WHEN I GOT HOME, I FOUND THAT I HAD A BURN ON MY LEFT LEG WHERE IT HAD COME IN CONTACT WITH THE SIDE PANELS. I WAS WEARING LONG PANTS A... Read more
1 injured
Incident date: Aug 7, 2015
I HAD AN ANTIFREEZE LEAK FROM THE COOLANT RESERVOIR WHICH LEAKED ANTIFREEZE ALL OVER THE GROUND AND ONTO THE TIRES. UPON GOOGLING THE ISSUE I FOUND OUT THAT THIS WAS A VERY COMMON ISSUE WITH THE COOLANT OVERFLOW TANK LEAKING FROM THE BACKSIDE OF THE TANK, SO COMMON THAT BRP (CAN-AM) MADE A NEW VERSION OF THE COOLANT OVERFLOW TANK THAT IS REINFORCED IN THAT AREA TO SOLVE THE ISSUE. UPON CONTACTING ... Read more
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2014 CAN-AM SPYDER RT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SEAT BECAME EXTREMELY HOT TO THE TOUCH. THE CONTACT INDICATED THE HEAT FROM THE ENGINE AND EXHAUST SYSTEM WOULD MAKE THE SEAT VERY HOT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE... Read more
Incident date: Aug 2, 2015
MY WIFE AND I WERE DRIVING OUR SPYDER ON HWY. #2 FROM SEDRO WOOLLY TO WINTHROP, WA. WE WERE TRAVELLING WITH TWO OTHER VEHICLES WHICH WERE AHEAD OF US. THE ROAD IS VERY CURVY THROUGH THE MOUNTAINS AND WE KEPT TO THE SPEED LIMITS POSTED. THE WEATHER WAS SUNNY AND THE ROADS DRY. WE WERE TRAVELLING EAST AND HAVING AN ENJOYABLE TIME. HOWEVER AT MILE 144 WE CAME ACROSS ANOTHER CURVE IN THE ROAD AND THE... Read more
Crash
1 injured
CPSC: X1460470A. 2009 CAN AM SPYDER RS. CONSUMER STATED AFTER HAVING THE BIKE SERVICED 4 TIMES AND RECALLED 3 IT CAUGHT FIRE. *LN
Fire
Incident date: May 2, 2015
TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THAT THE CHECK DYNAMIC POWER STEERING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE EXHIBITED SIMILAR STEERING DIFFICULTIES AS BEFORE THE RECALL REPAIR WAS PERFORMED. TH... Read more
Incident date: Jun 21, 2015
TL* THE CONTACT OWNS A 2011 CAN-AM SPYDER RT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED STRONG FUEL FUMES AROUND THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ABS AND THE EBD DEFAULT WERE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE ... Read more
Fire
Incident date: Jun 21, 2015
TL* THE CONTACT OWNS A 2011 CAN-AM SPYDER RT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED STRONG FUEL FUMES AROUND THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ABS AND THE EBD DEFAULT WERE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE ... Read more
Fire
Incident date: Jun 21, 2015
TL* THE CONTACT OWNS A 2011 CAN-AM SPYDER RT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED STRONG FUEL FUMES AROUND THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ABS AND THE EBD DEFAULT WERE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE ... Read more
Fire
Incident date: Feb 26, 2015
I RECEIVED A RECALL NOTICE ABOUT THE ELEVATED TEMPERATURE IN THE ENGINE COMPARTMENT ON FEBRUARY 26, 2015. IN THE SAFETY RECALL NOTICE I WAS ADVISED TO CONTACT BRP DEALERSHIP, WHICH I DID IMMEDIATELY. I WAS TOLD THE PART WAS ON BACK ORDER AND TO CALL BACK IN APRIL I CONTACTED THEM AGAIN IN APRIL, WAS TOLD THE STATES WITH THE HOTTEST TEMPERATURE WAS FIRST CALL BACK IN A MONTH. I CALL IN MAY, WAS... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE); HOWEVER, THE MANUFACTURER'S REMEDY WAS INCOMPLETE. THE MANUFACTURER STATED THAT THEY WOULD BE REPLACING THE BODY PANEL WITH NEW IMPROVED BODY PANELS AND AN UPGRADED FUEL SYSTEM KIT. THE CONTACT RECEIVED TEMPLATES TO USE TO CUT OUT PIECES OF THE BODY PANEL. THE MANUFACTURER ... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE); HOWEVER, THE MANUFACTURER'S REMEDY WAS INCOMPLETE. THE MANUFACTURER STATED THAT THEY WOULD BE REPLACING THE BODY PANEL WITH NEW IMPROVED BODY PANELS AND AN UPGRADED FUEL SYSTEM KIT. THE CONTACT RECEIVED TEMPLATES TO USE TO CUT OUT PIECES OF THE BODY PANEL. THE MANUFACTURER ... Read more
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 55 MPH, THE HEAT EMITTING FROM THE TOP OF THE VEHICLE MEASURED 169 DEGREES FAHRENHEIT. IN ADDITION, THE CONTACT HAD TO CONTINUOUSLY STEER THE VEHICLE IN ORDER TO KEEP IT IN POSITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE VEHICLE WAS NOT D... Read more
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 55 MPH, THE HEAT EMITTING FROM THE TOP OF THE VEHICLE MEASURED 169 DEGREES FAHRENHEIT. IN ADDITION, THE CONTACT HAD TO CONTINUOUSLY STEER THE VEHICLE IN ORDER TO KEEP IT IN POSITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE VEHICLE WAS NOT D... Read more
Incident date: Jul 23, 2012
I PURCHASED THIS SPYDER ON 6/25/2012 AND I HAVE EXPERIENCED A PROBLEM ALL THE TIME I HAVE OWNED THIS MOTORCYCLE. IF I PARK IT IN THE GARAGE THE FUMES ARE HORRIBLE AND I HAVE TO VENTILATE THE GARAGE FOR A WHILE. I HAVE DISCUSSED IT WITH THE DEALERSHIP SINCE MY FIRST SERVICE WHICH WAS 7/23/2012 AND I WAS TOLD THE CANISTER THAT TAKES THE FUMES OFF THE CARBURETOR FILLS WITH FUEL AND BECAUSE I DON'T ... Read more
Incident date: May 30, 2015
WHILE RIDING MY CAN AM SPYDER FOR APPROXIMATELY 30 MINUTES, I WAS STOPPED AT A RED LIGHT FOR OVER A MINUTE. I THEN BEGAN TO FEEL EXCESSIVE HEAT FROM THE RIGHT SIDE OF THE BIKE, WHERE MY LOWER THIGH AND KNEE TOUCHES THE PANEL OF THE BIKE. I ALSO BEGAN TO SMELL A STRONG ODOR OF BURNING PLASTIC (SORT OF LIKE WHEN A RESISTER OR COMPUTER CHIP GETS FRIED). I IMMEDIATELY DROVE HOME WHERE I CHECKED THE BI... Read more
1 injured
Incident date: May 30, 2015
WHILE RIDING MY CAN AM SPYDER FOR APPROXIMATELY 30 MINUTES, I WAS STOPPED AT A RED LIGHT FOR OVER A MINUTE. I THEN BEGAN TO FEEL EXCESSIVE HEAT FROM THE RIGHT SIDE OF THE BIKE, WHERE MY LOWER THIGH AND KNEE TOUCHES THE PANEL OF THE BIKE. I ALSO BEGAN TO SMELL A STRONG ODOR OF BURNING PLASTIC (SORT OF LIKE WHEN A RESISTER OR COMPUTER CHIP GETS FRIED). I IMMEDIATELY DROVE HOME WHERE I CHECKED THE BI... Read more
1 injured
Incident date: May 12, 2015
TL* THE CONTACT OWNS A 2010 CAN-AM ROADSTER SPYDER RTSM5. WHILE DRIVING APPROXIMATELY 30 MPH, THE DYNAMIC POWER STEERING AND LIMP HOME MODE WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING). THE FAILURE MILEAGE WAS 14,000.
Incident date: May 27, 2015
WE HAVE BEEN WAITING FOR A RECALL FIX THAT WAS INFORMED BY BRP WOULD BE IN MAY 2015. THROUGH SOCIAL MEDIA WE WERE TOLD BY BRPCARE THAT THE FIX WAS READY AND SUPPLIED PICTURES. WE HAVE SCHEDULED THE WORK BUT AM NOT HAPPY WITH THE FIX AS IT CHANGES THE APPEARANCE OF THE VEHICLE. WHEN I CALLED NHTSA I WAS INFORMED THAT SHE COULD NOT FIND ANY INFORMATION THAT THIS FIX WAS APPROVED. *TR
Incident date: May 27, 2015
WE HAVE BEEN WAITING FOR A RECALL FIX THAT WAS INFORMED BY BRP WOULD BE IN MAY 2015. THROUGH SOCIAL MEDIA WE WERE TOLD BY BRPCARE THAT THE FIX WAS READY AND SUPPLIED PICTURES. WE HAVE SCHEDULED THE WORK BUT AM NOT HAPPY WITH THE FIX AS IT CHANGES THE APPEARANCE OF THE VEHICLE. WHEN I CALLED NHTSA I WAS INFORMED THAT SHE COULD NOT FIND ANY INFORMATION THAT THIS FIX WAS APPROVED. *TR
Incident date: Feb 5, 2015
WE ARE PAYING FOR A MOTORCYCLE WE CANNOT RIDE DUE TO A RECALL AND NO ONE CAN SEEM TO TELL US WHEN IT WILL BE FIXED. RECALL LETTER STATES IT WILL BE RESOLVED BY MAY OF 2015 - 2 DAYS LEFT IN MAY AND STILL NOT NOTIFIED OF HOW IT WILL BE FIXED - WE CANNOT RIDE THIS VEHICLE AS IT COULD CATCH ON FIRE - WE LIVE IN FLORIDA WHERE TEMPERATURES ARE EXTREMELY HOT - CONSEQUENTLY, WE HAVE NOT BEEN ABLE TO RIDE... Read more
Incident date: Dec 15, 2010
THE DYNAMIC POWER STEERING UNIT WAS RECALLED AND REPLACED ON 12-15-2010. WHEN A CHECK ENGINE LIGHT CAME ON, I TOOK IT IN TO RIDE NOW POWER SPORTS PHOENIX 17202 N. CAVE CREEK RD. PHOENIX, AZ. 85032. IT ALSO FLASHED ON THE DASH THAT THE DPS UNIT NEEDED CHECKED. ON 6-3-2014 THE MILEAGE ON THE UNIT WAS 12,000. THE DEALER NOTIFIED BRP THAT THIS HAD OCCURRED, CLAIM # 313909. BRP MANAGEMENT SAID THE CA... Read more
Incident date: Dec 15, 2010
THE DYNAMIC POWER STEERING UNIT WAS RECALLED AND REPLACED ON 12-15-2010. WHEN A CHECK ENGINE LIGHT CAME ON, I TOOK IT IN TO RIDE NOW POWER SPORTS PHOENIX 17202 N. CAVE CREEK RD. PHOENIX, AZ. 85032. IT ALSO FLASHED ON THE DASH THAT THE DPS UNIT NEEDED CHECKED. ON 6-3-2014 THE MILEAGE ON THE UNIT WAS 12,000. THE DEALER NOTIFIED BRP THAT THIS HAD OCCURRED, CLAIM # 313909. BRP MANAGEMENT SAID THE CA... Read more
Incident date: Apr 18, 2015
TL* THE CONTACT OWNS A 2010 CAN-AM SPYDER RT. UPON STARTING UP THE MOTORCYCLE, A FAILURE OCCURED IN WHICH THE THE AIR BAG FOR THE SUSPENSION OVER INFLATED. THE CONTACT STATED THAT THE POSITION SENSOR FAILED CAUSING THE AIR BAG TO FILL TO CAPACITY WITHOUT WARNING AND OTHER COMPONENTS FAILED ASSOCIATED WITH THE SUSPENSION. THE MOTORCYCLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT IF THE MA... Read more
Incident date: Apr 18, 2015
TL* THE CONTACT OWNS A 2010 CAN-AM SPYDER RT. UPON STARTING UP THE MOTORCYCLE, A FAILURE OCCURED IN WHICH THE THE AIR BAG FOR THE SUSPENSION OVER INFLATED. THE CONTACT STATED THAT THE POSITION SENSOR FAILED CAUSING THE AIR BAG TO FILL TO CAPACITY WITHOUT WARNING AND OTHER COMPONENTS FAILED ASSOCIATED WITH THE SUSPENSION. THE MOTORCYCLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT IF THE MA... Read more
Incident date: May 4, 2015
EXCESS HEAT BUILD UP, THE ENGINE DOES NO OVER HEAT HOW EVER THE EXTREME HEAT IS EXPERIENCED UNDER THE SEAT. THE GAS TANK GETS HOT TO THE POINT THAT THE GAS CAN BE HEARD BOILING, GAS CAP SO HOT ONE HAS TO USE GLOVES TO REMOVE FOR FILLING. STRONG GAS ODOR AFTER RIDING AND WHEN PARKING. MUST LEAVE THE UNIT OUTSIDE UNTIL IT COOLS OFF DUE FEAR OF FIRE IN THE GARAGE. THERE HAS BEEN A RECALL FOR THIS PR... Read more