Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 929 complaints for CAN-AM
Incident date: Apr 8, 2026
On April 8, 2026, while riding on a busy 8 Lane (4 each direction) interstate during evening rush hour, I experienced immediate loss of propulsion when I attempted to engage the throttle. There was absolutely no power, just a grinding noise. I immediately put on my hazard lights and began working my way over toward the right berm. The exit was within a very short distance and I was able to exit th... Read more
Incident date: Apr 7, 2026
About 1 time in 5, after getting ready to ride the entire display will freeze up 30-60 seconds after beginning the trip. Most often this occurs if CarPlay is also enabled. When this happens, all functionality on the dashboard display is frozen. No speedometer, tachometer, gear indicator, CarPlay freezes, etc. Only fix is to pull over, stop the bike and wait for it to power down - then restart and ... Read more
Incident date: Mar 21, 2026
On 11/19/2025, while operating my 2025 Honda Accord Hybrid, I experienced a sudden and total loss of power while the vehicle was in motion. Despite pressing the accelerator, the vehicle failed to respond. I noticed the 'READY' indicator disappeared on the dashboard, signifying a powertrain system shutdown. This caused me to lose control of the vehicle's speed and positioning, resulting in a collis... Read more
Crash
Incident date: Jan 1, 2026
I have been waiting for a fix to be available for recall 24V-700 for almost 2 years now. Nissan is also refusing to honor their bulletin posting that they will provide a rental upon customer request.
Incident date: Feb 18, 2026
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rearview camera was inoperative. The failure had occurred on several occasions. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, th... Read more
Incident date: Dec 5, 2025
I am writing to formally report and complain about a serious safety issue I am experiencing with my Honda Odyssey related to the Auto Idle Stop feature. While the vehicle is stopped and Auto Idle Stop is engaged, the engine unexpectedly shuts down and, in some cases, does not restart properly when I attempt to accelerate. This has occurred after normal driving and also immediately after refueling.... Read more
Incident date: Jul 18, 2025
The contact owns a 2018 Toyota C-HR. The contact stated that there was an abnormal thumping sound coming from the vehicle while driving at undisclosed speeds. There were no warning lights illuminated. The vehicle was taken to the local dealer, who confirmed that the transmission was faulty. The vehicle was taken to another unknown dealer, who informed the contact that the transmission was failing.... Read more
Incident date: Oct 18, 2025
In December 2024 we brought our 2017 Honda CRV for rattling and shaking when accelerating. In all cases below, the dashboard flashed engine warnings and fuel system warnings. The Honda Dealership mechanics shop replaced fuel injectors, spark plugs, and adjusted valves. Importantly, they also performed a full coolant service. Services totaled 2,952.92. In October 2025 we brought the 2017 Honda CR... Read more
Incident date: Apr 15, 2025
I drive a Kia Telluride and while driving down the highway two pieces of plastic fell down into the passenger seat. Next the window flew up into the air. I had to physically hold the window down while driving with children in the back seat. No warranty will cover the sunroof and I was quoted $6000 to fix it. Upon searching this information I found that this has happened to multiple people and Kia ... Read more
Incident date: Apr 15, 2025
The affected part is the engine output shaft, which is part of the vehicle’s powertrain and propulsion system. BRP issued Recall 24V-728 for this defect, stating that the shaft can break and cause a sudden loss of propulsion, creating a safety hazard. I received the recall notice in April 2025 and have been unable to safely operate the vehicle since then. I contacted every authorized Can-Am dea... Read more
Incident date: Apr 15, 2025
The affected part is the engine output shaft, which is part of the vehicle’s powertrain and propulsion system. BRP issued Recall 24V-728 for this defect, stating that the shaft can break and cause a sudden loss of propulsion, creating a safety hazard. I received the recall notice in April 2025 and have been unable to safely operate the vehicle since then. I contacted every authorized Can-Am dea... Read more
Incident date: May 1, 2025
Since purchasing this Subaru in 2017 there has been multiple incidents where the car battery drains overnight. Causing the car not to start due to a dead battery.
Incident date: Sep 14, 2025
The Mass Air Flow (MAF) sensor malfunctioned, causing the vehicle to idle roughly, stall unexpectedly, and trigger continuous beeping. During the failure, the power steering locked, making it extremely difficult to steer and creating a serious safety hazard for myself and others on the road. The issue was reproduced and confirmed by a service center, and the sensor was replaced by a Nissan dealers... Read more
Incident date: Aug 1, 2025
The vehicle is subject to NHTSA Recall 25V-282 for a rearview camera failure that increases the risk of a crash. First Repair Attempt (August 15, 2025): A Volvo dealership performed the prescribed software update but failed to fix the safety defect. The vehicle was returned to me in the same unsafe condition. Second Repair Attempt (August 20, 2025): The dealership identified the root cause as a ... Read more
Incident date: Aug 1, 2025
The vehicle is subject to NHTSA Recall 25V-282 for a rearview camera failure that increases the risk of a crash. First Repair Attempt (August 15, 2025): A Volvo dealership performed the prescribed software update but failed to fix the safety defect. The vehicle was returned to me in the same unsafe condition. Second Repair Attempt (August 20, 2025): The dealership identified the root cause as a ... Read more
Incident date: Aug 1, 2025
On [XXX] at approximately [XXX] I was riding my 2024 Can-Am Spyder RT Limited on [XXX] . Upon approaching the intersection of [XXX] and [XXX] I began to slow down as the light was changing to red. At this time, people in vehicles in the the left lane began beeping their horn and pointing at me and the motorcycle. As I looked down I saw flames shooting up my left ankle and leg and rising up und... Read more
Fire
Incident date: May 15, 2025
System that malfunctioned was the braking system Safety was risked because vehicle doesn’t stop as it should at low speed below 30mph. Safety of occupants as well pedestrians and other motorists affected. Problem can be reproduced although dealer refused to confirm. I am in the process of getting it confirmed independently. Vehicle and components not inspected by manufacturer, police nor insur... Read more
Crash
Incident date: Jul 23, 2025
My water pump started having a small leak about 2 weeks ago to where I had to put water in to get to work and then again to get home. I contacted Ford to inquire about a cost for this repair and was told they had to diagnose first. Then on Friday Aug 1st my children and I were driving on the interstate and had just gotten off at our exit and the car died in the middle of busy traffic. After waitin... Read more
Incident date: Jul 22, 2025
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew s... Read more
Incident date: Apr 23, 2025
The door locks will continually cycle to unlock on their own for up-to 90 seconds and then an error reads in the dashboard "child safety lock failure." Once that error occurs, the rear doors can be opened from the inside or outside of the vehicle when the child safety lock should be properly functioning. This error has been occurring for more than two years, and we have video of it occurring on m... Read more
Incident date: Apr 23, 2025
The contact owns a 2021 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL) and 25V048000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made a... Read more
Incident date: May 22, 2025
Subject: Urgent Safety Complaint Dear GMC Customer Service, I hope this message nds you well. I am formally reporting a serious safety issue with my GMC vehicle. The car has experienced multiple dangerous incidents due to likely electrical or software faults, losing power suddenly on two occasions while driving. This is especially concerning given the low mileage of 20,000 km and that the vehicle ... Read more
Incident date: Jun 3, 2025
I started noticing a glare on my 2011 Toyota Camry on the inside on the dashboard. It appeared shiny and I figured I accidentally cleaned it with the wrong product. It started at the closet point of the windshield so I didn’t worry about it. Today (6/4/25) I went to clean it again and noticed the whole dashboard was extremely sticky and NOTHING would clean it off. Paper towels and microfiber tow... Read more
Incident date: Mar 17, 2023
Car jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. If I am very gentle with the gas pedal, the jerk is very minor and sometimes unnoticeable. At constant speeds, the RPM spikes on its own without me hitting the gas pedal. To confirm this, I drove the car on the highway multiple times with cruise control set to 60 MPH. RPM will be slightly over 2x... Read more
Incident date: Oct 9, 2024
When entering a left hand turn at moderate speed, the vehicle will go into a lurching, bucking, hesitation period, usually when under slight or moderate acceleration. This results in an uncontrolled wobble that will eventually smooth out but can also result in a sudden burst of power that tends to rapidly propel the vehicle further to the left unless the throttle is quickly relaxed. Hard to descri... Read more
Incident date: Oct 9, 2024
Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and ... Read more
Incident date: Oct 9, 2024
Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and ... Read more
Incident date: Apr 3, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine was misfiring. Additionally, the contact stated that the check engine warning light was later illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #4. The dealer determined that the bottom part of the engine needed to be replaced. The ... Read more
Incident date: Apr 3, 2025
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more
Incident date: May 1, 2025
Common problem amongst Can Am Ryker riders. When making a sweeping left turn between 20-40 mph, the right front wheel will brake/accelerate on it's own and the bike will jerk. It also causes the right wheel to wobble forcing me to accelerate or decelerate to retain control of the bike. I quick google search produced hundreds of other riders experiencing the same issue and that BRP/Can Am does not ... Read more
Incident date: May 1, 2025
Driving highway speed (70mph) and vehicle suddenly drops speed to (25mph) and running at 5000rpm and loses all forward drive speed while pressing on the gas pedal. Pulled over and turned off truck and tried to restart it and it took over 15 seconds for the power start to start the engine after pushing the start button, still had no power to accelerate after placing it in drive. My Ford App sends... Read more
Incident date: May 1, 2025
Driving highway speed (70mph) and vehicle suddenly drops speed to (25mph) and running at 5000rpm and loses all forward drive speed while pressing on the gas pedal. Pulled over and turned off truck and tried to restart it and it took over 15 seconds for the power start to start the engine after pushing the start button, still had no power to accelerate after placing it in drive. My Ford App sends... Read more
Incident date: Apr 21, 2025
Issue Timeline: • [XXX] (944 miles): Check engine light code P1A01 (high voltage electrical system). Vehicle serviced at dealership; issue unresolved. • Mid-February 2025: Check engine light code P0A0A appeared and cleared itself shortly thereafter. • [XXX] (1607 miles): Check engine light code P0A0A reoccurred. Vehicle was serviced at Criswell Auto (Gaithersburg, MD) from March 4–19, 2025... Read more
Incident date: Apr 14, 2025
Windshield was broken by a rock on the highway.
Incident date: Jan 22, 2025
I have a current recall on my transmission I notify for it. I went up there to get the recall fixed. They plugged it up to the machine to see about my transmission, and they said it came back with a cold that was not associated with the recall for my transmission, but it did say something was wrong with my transmission, I looked into that popped up on the cold reader and it’s it. I gave them the... Read more
Incident date: Oct 8, 2024
Dear Sirs: Two months ago I went to the local Jeep Dealer (Taraborelli, in Bariloche, Argentina) asking for 4 incomplete recalls. Two were completed but, in particular the number 57, the local dealer informed me that they asked MOPAR for spare parts (CDBOH113 -680050499AA- and CBTTP578AA and CBTTP57LAA) without any response from MOPAR. To my surprise the recalls appear now as "completed"! The dea... Read more
Incident date: Sep 1, 2024
Vehicle sitting in driveway. Fuel injector leakage and resultant engine control unit detecting fuel set off spark which resulted in explosion under hood. Completely destroyed engine intake manifold (over 100 pieces found), and requires all (6) new fuel injectors. Due to core return value, I will NOT be keeping injectors, but they have been inspected by certified mechanic where repairs are bei... Read more
Fire
Incident date: Jan 22, 2025
There is a loud knocking or banging sound when making sharp turns. Particularly a turn of 90 degrees or sharper. It sounds almost like something under the car coming from the wheels area. It goes away as you release the steering and straighten back out. But it is loud enough that I am thinking of going back to the dealership to get it checked out.
Incident date: Dec 16, 2024
The auto-stop feature on my 2019 Acura RDX has resulted in my car abruptly shutting down twice now -- today it happened when I slowed to a stop at an intersection. Basically, rather than just shutting the engine off while idling, it shuts of the electrical (dashboard and infotainment -- all systems) and engine and then immediately restarts with the car in Park. There was no warning sound or light ... Read more
Incident date: Oct 29, 2024
I was driving on a residential road and the car signaled it had an error and the engine turned off immediately. I was left in the road and couldn’t move. After an hour the electric died. No hazards. I was put in a very dangerous situation for me and passerby’s.
Incident date: Sep 1, 2024
While driving normally on the highway, the sunroof glass exploded with no warning or previous signs of wear. After reviewing dash cam footage, determined that it was not caused by foreign object.
Incident date: Sep 1, 2024
The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a ... Read more
Incident date: Oct 10, 2024
The contact owns a 2023 Ford F-150. The contact stated that the dealer informed them that there were chip shortages regarding the steering of the vehicle and that when a remedy was released they would be included. The contact had learned of the Ford Technical Serviced Bulletin with the NHTSA ID Number: 10243408 (Equipment, steering). The contact called the dealer who informed them the VIN was not ... Read more
Incident date: Sep 11, 2024
The component that failed is the fuel tank system. While driving, the fuel tank expanded, causing significant damage to the rear section of the vehicle. This issue resulted in the rear seat rising up, and the bottom rear seat cushion detaching from its securing clamps. The check engine light came on, and gas started leaking from the fuel cap. The fuel tank has moved upward by about 3 to 5 inches, ... Read more
Incident date: Sep 7, 2024
After driving for 2 blocks, my car would not drive when hitting the gas pedal, the engine only reved. Unable to move the car in any gear, pedestrians helped push my car out of the middle of the road. Towed the car to a Ford dealership because the Ford app on my phone said "shift solenoid stuck in off position". Upon diagnosis the dealership said yes the solenoid is stuck in the off position but no... Read more
Incident date: Sep 7, 2024
After driving for 2 blocks, my car would not drive when hitting the gas pedal, the engine only reved. Unable to move the car in any gear, pedestrians helped push my car out of the middle of the road. Towed the car to a Ford dealership because the Ford app on my phone said "shift solenoid stuck in off position". Upon diagnosis the dealership said yes the solenoid is stuck in the off position but no... Read more
Incident date: Sep 7, 2024
Vehicle repeatedly goes in to limp mode for VSS faults related to steering codes. Dealers are unable to repair and report that many other of the same model have the same problem. Many other owners in the online community report the same issue with no fix in sight. The vehicle is essentially unusable and the manufacturer does not appear to have any intent to remedy the situation.
Incident date: Aug 1, 2024
Vacuum pump on the motor that supplies vacuum to the brake booster. We have replaced this pump (Isuzu PART #: 97241035) on this vehicle 3 times in less than a week. These parts were Isuzu brand and the exact part number for our VIN and application. Went to hit the brakes, the brakes were not working and extremely hard to press, and not slowing the truck down. Driver ran into another vehicle. Yes, ... Read more
Crash
Incident date: Aug 1, 2024
The contact owns a 2023 Ford Explorer. The contact stated while driving at approximately 80 MPH, the driver's side exterior A-pillar trim dethatched from the vehicle. Additionally, upon inspection, it was discovered that the passenger’s side A-pillar trim was loosened and unsecured. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted but no assistanc... Read more
Incident date: Jun 1, 2024
When changing the sparkplugs, sparkplug #2 broke off in the engine and needed to have the heads replaced. This was 100,00 mile and the warranty had just ran out so we had to pay over $4,000 out of pocket to the local dealership for this repair.. This is a known issue with Ford but they will not issue a recall. There was no warning lights or sounds that this was an issue.