Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 948 complaints for CAN-AM
Incident date: Aug 7, 2026
Due to a mechanical failure, the front sprocket began wearing and eventually broke causing the vehicle to lose propulsion in traffic. Vehicle was left inoperable. In addition to the sprocket breaking from the engine, internal to the engine and transmission, several gears were damaged along with the drive belt. This same issue had a recall issued for the 2015-2019 Spyder RT and F3s in 2022.
Incident date: Aug 7, 2026
While riding, I felt the bike vibrating. Within seconds I heard a crack and snap and began to lose acceleration. Twisting the throttle only slightly revved the engine. I put on the hazard lights to alert vehicles behind me while I coasted to the left side of the road. When I stopped I noticed the belt was hanging and saw the front sprocket had broken. Insurance was contacted and the vehicle was t... Read more
Incident date: Jun 26, 2026
Vehicle was purchased new from Yacht Club Powersports in [XXX] after remaining in its shipping crate since 2024. Yacht Club documented the pre-delivery inspection on XXX. On XXX, before leaving, the front tires visibly appeared very low. A family member and I questioned the salesperson and were told the tires were fine and the vehicle was safe to ride. I then rode more than 160 miles home. During ... Read more
Incident date: Jun 26, 2026
Vehicle was purchased new from Yacht Club Powersports in [XXX] after remaining in its shipping crate since 2024. Yacht Club documented the pre-delivery inspection on XXX. On XXX, before leaving, the front tires visibly appeared very low. A family member and I questioned the salesperson and were told the tires were fine and the vehicle was safe to ride. I then rode more than 160 miles home. During ... Read more
Incident date: Jun 26, 2026
Vehicle was purchased new from Yacht Club Powersports in [XXX] after remaining in its shipping crate since 2024. Yacht Club documented the pre-delivery inspection on XXX. On XXX, before leaving, the front tires visibly appeared very low. A family member and I questioned the salesperson and were told the tires were fine and the vehicle was safe to ride. I then rode more than 160 miles home. During ... Read more
Incident date: Aug 28, 2026
Brake light stays illuminated even when brakes are not engaged. Upon research internet shows this is a recall issue affecting 35,000+ can-am rykers but when I contact my dealer they say that it is not a recall. Can someone please look into this? I believe it should absolutely be a recall and fixed at no cost.
Incident date: Aug 7, 2026
Due to a mechanical failure, the front sprocket began wearing and eventually broke causing the vehicle to lose propulsion in traffic. Vehicle was left inoperable. In addition to the sprocket breaking from the engine, internal to the engine and transmission, several gears were damaged along with the drive belt. This same issue had a recall issued for the 2015-2019 Spyder RT and F3s in 2022.
Incident date: Jul 23, 2026
My bike was brought into an authorized / certified service center and the, Component: rear wheel was not serviced correctly ; the service person forgot to install one of the two wheel bearings and the one bearing he did install was placed on the wrong side of the wheel ; I took the bike ; started my road trip ; the rear tire was wobbly but I thought it was an alignment issue that I would have to ... Read more
Incident date: Aug 15, 2026
**Re: Safety Complaint – New 2026 Can-Am Ryker Rally 900 ACE** I am submitting this complaint regarding a newly purchased 2026 Can-Am Ryker Rally 900 ACE and a potentially serious safety concern that occurred during the vehicle's initial trip home from the dealership, Redline Powersports in [XXX]. During the sales process, the transaction included substantial additional charges beyond the sta... Read more
Incident date: Aug 15, 2026
**Re: Safety Complaint – New 2026 Can-Am Ryker Rally 900 ACE** I am submitting this complaint regarding a newly purchased 2026 Can-Am Ryker Rally 900 ACE and a potentially serious safety concern that occurred during the vehicle's initial trip home from the dealership, Redline Powersports in [XXX]. During the sales process, the transaction included substantial additional charges beyond the sta... Read more
Incident date: Aug 8, 2026
My vehicle, 2023 Tahoe, previously had the GM Recall 25V-274 / N252494001 remedy performed (0W-40 oil swap) in October of 2025. Despite completing the manufacturer's official recall remedy, the engine suffered a sudden, dangerous loss of motive power at highway speeds when I was making an out of state move and traveling alone; it was terrifying. I had to have it towed to the nearest dealership an... Read more
Incident date: Jun 5, 2026
Ford only showed one code P0403 tuneup with a written statement I asked for wanting 15k for a new engine and verbal;y stating I need a whole new engine. The 2019 Ford escape began to smoke heavily while driving. I put over had the car towed to Ford dealer in sandy springs. As Ford is stating that this car needs a new engine the old recall existed from years ago has expired on the VIN number 2022. ... Read more
Incident date: Jun 5, 2026
On XXX I started on a 3 hour trip with my daughter in the truck. My vehicle lost power and started knocking in the engine compartment. We were going over a very big Bridge([XXX]) from [XXX] to [XXX]. I had to coast off the highway and made it to a park. Truck would not restart and would not go into neutral. Waited 5 hours for AAA and was drug onto the flat bed truck because it would not go into ne... Read more
Incident date: Jun 29, 2026
The contact owned a 2016 Ford F-150. The contact stated that while driving 70 MPH on the freeway, another vehicle driver pulled beside the contact on the front passenger’s side of the vehicle, and informed the contact that there was smoke coming from the vehicle, and the contact became aware of smoke coming from the rear passenger’s side seats. No warning light was illuminated. The contact pul... Read more
Fire
1 injured
Incident date: Jun 29, 2026
Approx 5/19/26 Forward Collision Detection check light randomly came on when driving home and showed notifications showing "Service ESC" "Service Traction Control" then started showing notifications for the collision sensors unavailable and continuously flickering them across the dash. The Fwd collision symbol would come on and off randomly. Finally was able to take it to the dealership on 6/8/26.... Read more
Incident date: Jun 29, 2026
Approx 5/19/26 Forward Collision Detection check light randomly came on when driving home and showed notifications showing "Service ESC" "Service Traction Control" then started showing notifications for the collision sensors unavailable and continuously flickering them across the dash. The Fwd collision symbol would come on and off randomly. Finally was able to take it to the dealership on 6/8/26.... Read more
Incident date: May 16, 2026
I went to start my Wrangler 4XE today and had a "Service Charging System" error. The gas part of the Jeep was running, so I proceeded to drive it. I noticed when I came to a stop, the car would not accelerate, then when it did it was violent and bucking. At a stop light it sounded like it was going to stall so I turned it off and then it would not turn back on at all. I finally got it to turn back... Read more
Incident date: May 16, 2026
I went to start my Wrangler 4XE today and had a "Service Charging System" error. The gas part of the Jeep was running, so I proceeded to drive it. I noticed when I came to a stop, the car would not accelerate, then when it did it was violent and bucking. At a stop light it sounded like it was going to stall so I turned it off and then it would not turn back on at all. I finally got it to turn back... Read more
Incident date: Aug 15, 2025
Component Affected: Exterior Lighting (Tail Lamps) / Electrical System. Description of Defect and Safety Hazard:The rear tail lamp assemblies on this 2024 Toyota Sequoia have suffered a major sealing and adhesive compromise, permitting road dirt and fine debris to bypass internal filters and permanently accumulate inside the housing. This is a progressive design defect identical to the one that t... Read more
Incident date: Apr 8, 2026
The contact owns a 2016 Mazda CX-5. The contact stated that the engine light illuminated. The vehicle was taken to an independent mechanic diagnosed with a sensor failure and needing to replace a catalytic converter. The oxygen sensors were repalced.r was replaced by an independent mechanic. The vehicle stalled while reversing. The manufacturer was not notified of the issue. The approximate ... Read more
Incident date: Apr 7, 2026
specifics unknown check engine light came on cpl seconds before it started overheating / leaking coolant and or transmission fluid and overheating. and I'm not sure what. started last year but I don't drive very often so the issue just started last year
Incident date: Mar 21, 2026
My leased 2020 Ford EcoSport is at Merchant Ford of Selma, AL for three safety recalls: airbag system, engine oil pump failure, and rearview camera failure. The dealership told me they do not know how to fix the recalls, installed wrong parts, and the vehicle has been sitting for weeks without repair and without a loaner vehicle. They have stopped returning my calls. Ford has had years to remedy t... Read more
Incident date: Jan 1, 2026
All of my safety systems malfunctioned. On a Subaru vehicle it is called “eyesight.” in order to make all of them work again, the dealership had to perform an ECM update. They did not have to replace anything or repair anything. They had to update software. This is on a two-year-old car with 38,000 miles. Because it was 2000 miles out of the base warranty I was charged $400 for them to do an u... Read more
Incident date: Feb 18, 2026
A driver drove head on into my drivers seat door hard enough that his front bumper completely detached from his car and my door could not open, close, or lock, and my car was not drivable. My car has side airbags. No airbag deployed. I had to go to the hospital immediately after the accident. There is no open recall on my 2020 Mini 2 door hardtop. Shouldn't an airbag have deployed?
Crash
1 injured
Incident date: Dec 5, 2025
While accelerating at a light, the accelerator became unresponsive, only propelling the vehicle a couple miles per hour. I was not able to pull over, as I was in the left lane of a very busy road. After about 15 seconds of lack of acceleration, the accelerator responded enough for me to pull over. I’m glad this incident did not occur on a highway, during a turn, or other hazardous situations. Da... Read more
Incident date: Jul 18, 2025
I purchased this car in September and the recall on it was not disclosed to me, I asked the person at the dealership, he said no recalls were on this car. I am afraid to drive this car because it is a major issue with the engine failing while driving.
Incident date: Oct 18, 2025
The contact owns a 2023 GMC Yukon XL. The contact stated that while driving approximately 25 MPH and depressing the brake pedal, the vehicle failed to respond. Several unknown warning lights were illuminated, and the message "You Have no Brakes - Do Not Drive Over 40 MPH" was displayed. The contact allowed the vehicle to roll to a stop. The contact turned off and restarted the vehicle, but the fai... Read more
Incident date: Apr 15, 2025
On Friday 10/10 a message appeared on the dash asking to do an update. I hit yes. I was parked and had to go into a store. I came out and proceeded to drive onto a busy 4 lane road. I got onto the road and increased speed when the car stalled and the wheel locked forcing me to have to put the hazards on and came to a stop in the middle of an intersection. I was almost hit from multiple sides. I ma... Read more
Incident date: Apr 15, 2025
Odometer Fraud. The contact purchased a 2021 Chevrolet Blazer. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 9,967, and at the time of registration, it was discovered that the mileage was approximately 38,000.
Incident date: Apr 15, 2025
a week after purchase with less than 300 miles and 5 days the ABS, Trac Control, ESC, lights came on.. The same TSB known to the 2024 Chev Traverse are happening to my car, the same parts suggested in that TSB are what I am being told is being replaced in mine... The TSB I found includes 2025 Buick Enclave and 2024 Traverse. Seems the 2025 is probably having the same issue. The brakes did n... Read more
Incident date: May 1, 2025
Engine over heating alert issued and to pull over immediately. We had car towed to bmw dealership who stated it is water pump issue. This is a known issue for this make and model but recall not in effect for our vin. We are having the same issues as stated in recall for water pumps and temperature control issues. Just because our vin number is not associated with this recall they will not repair t... Read more
Incident date: Sep 14, 2025
My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are get... Read more
Incident date: Aug 1, 2025
The contact called on behalf of the owner of a 2022 IC BUS CESB. The contact works as the district mechanic for the Chase County Schools District. The contact stated that while driving the bus on a rural road, the alarm buzzer sensor on the emergency exit windows activated independently. Due to the rough conditions, the buzzer alarm activated. The windows were not loosened; however, the alarm soun... Read more
Incident date: Aug 1, 2025
2017: transmission replacement UW 2021: Vehicle stopped/ lost power on I44 at a speed of 70 mph. I immediately pulled over and called Roper on a recorded line per roper Honda. Took it to roper- needs a new motor. 2021: motor replacement Not UW 2024: vehicle was called in about hatch defect . Apparently, Roper reports that it is fixed yet- it IS NOT. I was unaware of the rods recall. That would... Read more
Incident date: Aug 1, 2025
2017: transmission replacement UW 2021: Vehicle stopped/ lost power on I44 at a speed of 70 mph. I immediately pulled over and called Roper on a recorded line per roper Honda. Took it to roper- needs a new motor. 2021: motor replacement Not UW 2024: vehicle was called in about hatch defect . Apparently, Roper reports that it is fixed yet- it IS NOT. I was unaware of the rods recall. That would... Read more
Incident date: May 15, 2025
Stellantis is unable to provide a timey remedy for NHTSA Recall Number24V-896. The hydraulic control unit ("HCU") is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to p... Read more
Incident date: Jul 23, 2025
The power steering in my '08 Ford Escape has intermitten issues, and does not engage sometimes (especially when starting the vehicle). There was a recall by Ford (recall id: 14S05) in 2014, and when I called the Ford Customer Service, they said the recall was repaired in 2015. They said my current issue would not be covered under the recall. I called my local Ford Dealership, and they said they wo... Read more
Incident date: Jul 22, 2025
The engine cooling system of my 2022 Audi SQ7 has failed repeatedly over the past two years, resulting in multiple warranty repairs. Components replaced include the coolant pump, water pump, radiator breather hose, thermostat housing, seals, gaskets, and breather lines. Despite these repairs, the vehicle continues to experience coolant loss and a persistent burning coolant smell. During the time o... Read more
Incident date: Apr 23, 2025
This 2012 GMC Acadia denali with close to 160k has been in the shop several times due to it randomly stalling out It kept basically locking me out from starting the car a "service anti-theft system" would flash across the dash followed by a flashing check engine light along with a lock and key symbol. A local GM repair shop had it in 3 times for them to tell me they couldn't figure it out or get t... Read more
Incident date: Apr 23, 2025
This 2012 GMC Acadia denali with close to 160k has been in the shop several times due to it randomly stalling out It kept basically locking me out from starting the car a "service anti-theft system" would flash across the dash followed by a flashing check engine light along with a lock and key symbol. A local GM repair shop had it in 3 times for them to tell me they couldn't figure it out or get t... Read more
Incident date: May 22, 2025
Car thought I was breaking when I was pressing the gas and I was merging into a left lane. I was able to turn on the car without pressing the brakes due to the latter. The car doors are unlocking while im driving without warning. Also traction light on car cameo on
Incident date: Jun 3, 2025
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Incident date: Mar 17, 2023
Pulling out to an intersection my 2021 chevy Trailboss stopped going forward. All I had was reverse. Fortunately cars stopped and no one was injured. The truck was towed to a chevy dealership and was inspected and said that the transmission went out on it. The service manager told me that the "transmissions that were put in these trucks were not good" No warning lights ever came on prior to ... Read more
Incident date: Oct 9, 2024
Tailgate unlatched one its own when I was backing up. It dropped and struck another vehicles bumper. Tailgate is smashed now. I was watching the back up camera and the tailgate was closed. It electronically opened itself and dropped down with me doing anything.
Crash
Incident date: Oct 9, 2024
Tailgate unlatched one its own when I was backing up. It dropped and struck another vehicles bumper. Tailgate is smashed now. I was watching the back up camera and the tailgate was closed. It electronically opened itself and dropped down with me doing anything.
Crash
Incident date: Oct 9, 2024
Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and ... Read more
Incident date: Apr 3, 2025
The contact owns a 2019 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the vehicle was shaking violently. No warning light was illuminated. The contact pulled over and contacted an independent mechanic. The check engine warning light was then illuminated. The vehicle was taken to the independent mechanic, who diagnosed that there was a misfire in cylinder #5.... Read more
Incident date: Apr 3, 2025
Steering was intermittent for some time now.is completely out
Incident date: May 1, 2025
Driving highway speed (70mph) and vehicle suddenly drops speed to (25mph) and running at 5000rpm and loses all forward drive speed while pressing on the gas pedal. Pulled over and turned off truck and tried to restart it and it took over 15 seconds for the power start to start the engine after pushing the start button, still had no power to accelerate after placing it in drive. My Ford App sends... Read more
Incident date: May 1, 2025
Driving highway speed (70mph) and vehicle suddenly drops speed to (25mph) and running at 5000rpm and loses all forward drive speed while pressing on the gas pedal. Pulled over and turned off truck and tried to restart it and it took over 15 seconds for the power start to start the engine after pushing the start button, still had no power to accelerate after placing it in drive. My Ford App sends... Read more