Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 25, 2019
MY CAR AIRBAG LIGHT JUST COMES ON AND NEVER CUTS OFF IT JUST STAYS ON AND I DON'T KNOW WHAT THE PROBLEM MAY BE AND I'M JUST WONDERING IS THIS A PROBLEM WITH EVERY AIR MAKING MODEL OF THE CAR THAT I HAVE
Incident date: Nov 21, 2020
TL* THE CONTACT OWNS A 2020 CADILLAC XT4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. ADDITIONALLY, THE CONTACT WAS REFERRED TO A LOCAL DEALER WHERE SHE WAS INFORMED THAT SHE WOULD RECEIVE A LOANER VEHICLE. THE CONTACT TOOK THE VEHICLE TO ... Read more
Incident date: Jul 20, 2019
THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS INTERMITTENT. YOU NEVER KNOW WHEN YOU WILL HAVE NO BRAKES. IT SEEMS TO H... Read more
Incident date: Jul 20, 2019
THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS INTERMITTENT. YOU NEVER KNOW WHEN YOU WILL HAVE NO BRAKES. IT SEEMS TO H... Read more
Incident date: Nov 25, 2020
WEATHER SEALS APPEAR TO ERODE PREMATURELY, WHICH MAY ALLOW MOISTURE TO ENTER THE HEADLIGHT CASING AND CAUSE THE BULB TO FLICKER, DIM OR BURN OUT ENTIRELY. THE REPLACEMENT HEADLIGHTS ALSO USE THE SAME DESIGN WHICH RESULTS IN OUT OF POCKET EXPENSE EVEN FOR FAULTY REPLACEMENT LIGHTS.
Incident date: Nov 23, 2020
WAITING ON FOLLOWUP TO THIS RECALL SINCE 2016 BUT THE MANUFACTURER DOESN'T HAVE A REMEDY YET FOR THIS AIRBAGS THAT POSE A SAFETY RISK OF BURSTING OVERTIME. MY VEHICLE IS MY DAILY DRIVER SO I AM CONCERNED ABOUT THIS. I SAW IN THE NEWS ABOUT THIS TODAY SO AM FOLLOWING UP ON THE RECALLS.
Incident date: Apr 21, 2019
AIRBAG RECALL: MAY HAVE DEFECTIVE AIRBAGS. EX: BEEN IN A COUPLE COLLISIONS AND NO RESPONSE FROM BAGS.
Crash
Incident date: Apr 21, 2019
AIRBAG RECALL: MAY HAVE DEFECTIVE AIRBAGS. EX: BEEN IN A COUPLE COLLISIONS AND NO RESPONSE FROM BAGS.
Crash
Incident date: Nov 12, 2020
MY CAR IS LESS THAN 5 YEARS OLD AND THE HEADLIGHTS ARE DIM.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. HANLEES DAVIS CHEVROLET (4989 CHILES RD, DAVIS, CA 95618) WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE DEALER CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE O... Read more
Incident date: Nov 1, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TAYLOR MOTORS, INC. (2525 CHURN CREEK RD, REDDING, CA 96002; (530) 410-6816) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER H... Read more
Incident date: Jan 1, 2019
VEHICLE HEAD LAMP (LOW BEAN LIGHTING) IS TOO DIM TO SEE WHILE DRIVING AT NIGHT. THIS HAPPENED OVER TIME, WATER IS LEAKING INTO THE HEAD LAMP CAPSULES.
Incident date: Sep 10, 2020
TOUCH SCREEN HAS DEVELOPED A SPIDER WEB THAT MAKES THE TOUCH SCREEN USELESS. THIS SCREEN WAS REPLACED WHILE UNDER WARRANTY AT 50,000 MILES. I NOW HAVE 103,000 MILES AND WAS TOLD TO REPLACE THIS WOULD BE $1000. AFTER CHECKING ONLINE MANY OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY AN ISSUE WITH THIS YEAR AND MODEL OF THE CADDILAC SRX.
Incident date: Oct 1, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE M... Read more
Incident date: Nov 23, 2020
HEADLIGHTS ARE DIM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. HAD REPLACE ONCE AND PROBLEM STILL EXISTS. UNABLE TO DRIVE IN LOW LIGHT OR DARKNESS DUE TO THE LACK OF ILLUMINATION. CLASS ACTION LAWSUITS PREVIOUSLY FILED NOTED THAT THE HEADLIGHT ASSEMBLIES FAIL DUE TO FAULTY GASKETS ALLOWING MOISTURE TO DAMAGE THE LAMPS TO FAILURE.
Incident date: Nov 9, 2020
DRIVERS SIDE SEAT BELT LOCKED UP AND A BURNING SMELL EMITTED FROM THE DRIVERS SIDE SEAT BELT POST. NO ACCIDENT OCCURED AND NO WARNING AS TO WHY IT HAPPENED. CHEVROLET DEALER SAID NOTHING APPARENTLY CAUSED IT. IT JUST LOCKED UP. VEHICLE WAS STATIONARY
Incident date: Nov 23, 2020
INFORMATION RELEASED BY NBC.
Incident date: Nov 23, 2020
I SAW ON TV THAT THERE IS A RECALL ON THE TAKATA AIRBAG. I CALLED 866-982-2339. TO SEE WHEN THEY COULD REPAIR. REPLACE MY AIRBAGS. THEY TOLD ME THAT I NEEDED TO CHECK WITH NH TSH. SO I AM FILING A COMPLAINT DOESN'T SOUND LIKE THEY WANT TO HELP ME. THEY GAVE ME THE RUN-AROUND THEY CUT ME OFF FOUR TIMES. I HAVE BEEN ON THE PHONE FOR OVER AN HOUR WITH NO SUCCESS.
Incident date: Jun 15, 2012
SUSPENSION AND ANTI LOCK BRAKES THE PROBLEM START IN 2012 AND THEY COULD NOT FIX IT FOR OVER 4 YEARS, I TRIED TWO CADILLAC DEALER AND THE LAST DEALER CONTACT THE ENGINEERING , AFTER ALL GM ENGINEERING TOLD ME IT UNFIXABLE.
Incident date: Jun 15, 2012
SUSPENSION AND ANTI LOCK BRAKES THE PROBLEM START IN 2012 AND THEY COULD NOT FIX IT FOR OVER 4 YEARS, I TRIED TWO CADILLAC DEALER AND THE LAST DEALER CONTACT THE ENGINEERING , AFTER ALL GM ENGINEERING TOLD ME IT UNFIXABLE.
Incident date: Jun 15, 2012
SUSPENSION AND ANTI LOCK BRAKES THE PROBLEM START IN 2012 AND THEY COULD NOT FIX IT FOR OVER 4 YEARS, I TRIED TWO CADILLAC DEALER AND THE LAST DEALER CONTACT THE ENGINEERING , AFTER ALL GM ENGINEERING TOLD ME IT UNFIXABLE.
Incident date: Nov 23, 2020
I'M PROVIDING MY VEHICLE INFORMATION FOR A RECALL CONCERNING TAMARA AIR BAGS
Incident date: Nov 23, 2020
I'M PROVIDING MY VEHICLE INFORMATION FOR A RECALL CONCERNING TAMARA AIR BAGS
Incident date: Nov 19, 2020
THERE HAS BEEN A GRADUAL DIMMING OF THE LOW BEAM HEADLIGHTS ON THIS VEHICLE SINCE I PURCHASED IT. THE HEADLIGHTS ARE SO DIM THAT AT TIMES THEY ARE OF NO VALUE. THIS HAS CREATED A SERIOUS SITUATION, ESPECIALLY AT NIGHT IN THE RAIN. IT CREATES CRITICAL PERIODS WHEN I MUST USE THE BRIGHT LIGHTS IN TRAFFIC JUST TO SEE THE ROADWAY. THIS APPEARS TO BE A CONTIUING ISSUE WITH THIS MODEL AS I HAVE ... Read more
Incident date: Nov 6, 2020
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS OIL AND TRANSMISSION FLUID LEAKING FROM THE BOTTOM OF THE ENGINE WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY. ALSO, UPON COMING TO A STOP, THERE WAS WHITE SMOKE COMING FROM UNDERNEATH THE ENGINE ON THE PASSENGER'S SIDE. THERE WAS NO WARNING LIGHT ILLUMINATED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE F... Read more
Incident date: Nov 16, 2020
*SAFETY ISSUE* ESCALADE WILL SHIFT VIOLENTLY INTO GEAR IN EITHER FORWARD OR REVERSE, CAUSING VEHICLE TO SUDDENLY LURCH. CONDITION IS ESPECIALLY PRESENT WHEN STOPPING AT INTERSECTION ON AN INCLINE. FROM A STOP OR ROLLING STOP, THE VEHICLE WILL BE UNRESPONSIVE TO GENTLE ACCELERATION FOR A SECOND OR TWO, THEN BOLT INTO GEAR SCREECHING THE TIRES AND LAUNCHING VEHICLE VIOLENTLY FORWARD. LIKEWISE, FR... Read more
Incident date: Oct 26, 2020
I WAS DRIVING ON A TWO LANE HIGHWAY AND I SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE STEERING WHEEL BECAME VERY HARD TO MANEUVER CAUSING ME TO VEER OUT OF MY LANE CAUSING A CRASH. THE AIRBAGS ALSO DID NOT DEPLOY FULLY CAUSING ME TO HAVE A DISLOCATED SHOULDER AND BROKEN RIBS. THE CAR ALSO CAUGHT ON FIRE DURING IMPACT AND I HAD TO BE PULLED FROM THE VEHICLE. THE RECALL REGARDING THE STEERING ... Read more
Crash
Fire
1 injured
Incident date: Oct 26, 2020
I WAS DRIVING ON A TWO LANE HIGHWAY AND I SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE STEERING WHEEL BECAME VERY HARD TO MANEUVER CAUSING ME TO VEER OUT OF MY LANE CAUSING A CRASH. THE AIRBAGS ALSO DID NOT DEPLOY FULLY CAUSING ME TO HAVE A DISLOCATED SHOULDER AND BROKEN RIBS. THE CAR ALSO CAUGHT ON FIRE DURING IMPACT AND I HAD TO BE PULLED FROM THE VEHICLE. THE RECALL REGARDING THE STEERING ... Read more
Crash
Fire
1 injured
CADILLAC
ELDORADO
(1995) - FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Nov 19, 2020
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 1995 CADILLAC ELDORADO. THE CONTACT STATED THAT THERE WAS A PIN HOLE LEAK IN THE FUEL LINE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL RETURN LINE WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE C... Read more
Incident date: Feb 4, 2020
HEADLIGHTS ARE SO DIM UNTIL HIGH BEAMS HAVE TO BE USE IN ORDER TO SEE. LOW BEAM APPEARS LIKE YOU DON'T HAVE ANY LIGHTS ON OR MAYBE PARK LIGHTS. UNSAFE BECAUSE OTHER VEHICLES CAN'T SEE YOU WITH LOW BEAM ON AND YOU CAN'T SEE. DRIVER SEAT MOTOR WENT OUT MAKING IT COMPLICATED TO REACH THE EXCELERATOR AND BRAKE. ON THE LUMBAR PART WORKS. ALL OF THIS IS WHILE DRIVING THE VEHICLE.
Incident date: Feb 4, 2020
HEADLIGHTS ARE SO DIM UNTIL HIGH BEAMS HAVE TO BE USE IN ORDER TO SEE. LOW BEAM APPEARS LIKE YOU DON'T HAVE ANY LIGHTS ON OR MAYBE PARK LIGHTS. UNSAFE BECAUSE OTHER VEHICLES CAN'T SEE YOU WITH LOW BEAM ON AND YOU CAN'T SEE. DRIVER SEAT MOTOR WENT OUT MAKING IT COMPLICATED TO REACH THE EXCELERATOR AND BRAKE. ON THE LUMBAR PART WORKS. ALL OF THIS IS WHILE DRIVING THE VEHICLE.
Incident date: Nov 3, 2020
HEATED STEERING WHEELS SHORTS OUT AND HEATED AND COOL SEATS SHORTS OUT AND THE DASHBOARD IS CRACKED ALL HAPPENED WHILE DRIVING
Incident date: Nov 3, 2020
HEATED STEERING WHEELS SHORTS OUT AND HEATED AND COOL SEATS SHORTS OUT AND THE DASHBOARD IS CRACKED ALL HAPPENED WHILE DRIVING
Incident date: Nov 3, 2020
HEATED STEERING WHEELS SHORTS OUT AND HEATED AND COOL SEATS SHORTS OUT AND THE DASHBOARD IS CRACKED ALL HAPPENED WHILE DRIVING
Incident date: Mar 30, 2020
MOSTLY DURING DECELERATIONS AT LOW SPEEDS, AS IS THE CASE FOR US UPON ENTERING OUR NEIGHBORHOOD, WE EXPERIENCE HARD SHIFTS OR A "BUCK". THERE ARE OCCASIONS WHEN IT WILL HAPPEN WHEN ATTEMPTING A QUICK ACCELERATION FROM A COMPLETE STOP OR LOW SPEED IN CITY TRAFFIC.
Incident date: Oct 25, 2020
TRANSMISSION PROBLEM LEAKING PLUS REAR AXLE NOISES WHILE DRIVING ON 295 HWY LOST POWER FROM GEARS STARTED LOCKING UP
Incident date: Sep 1, 2020
VEHICLE RADIO AND DASHBOARD IS COMPLETELY BLACKOUT, STARTED FLASHING AND LATER WENT BLACK IN A MONTH TIME.
Incident date: Sep 1, 2020
VEHICLE RADIO AND DASHBOARD IS COMPLETELY BLACKOUT, STARTED FLASHING AND LATER WENT BLACK IN A MONTH TIME.
Incident date: Nov 1, 2020
THE HEADLIGHTS HAVE FAILED AND DO NOT ILLUMINATE THE ROAD AT NIGHT MAKING IT VERY UNSAFE TO DRIVE AT NIGHT. THE HEADLIGHT DO DO NOT ILLUMINATE THE ROAD WHEN THE CAR IS MOVING OR STATIONARY AND ALL THE BULBS WORK PROPERLY.
Incident date: Nov 13, 2020
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING I... Read more
Crash
Incident date: Nov 13, 2020
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING I... Read more
Crash
Incident date: Sep 30, 2020
JUST LIKE MANY OTHER GM'S THE STEERING WHEEL WILL STICK WHILE DRIVING AND RELEASE IN ONE DIRECTION OF THE OTHER. IT HAS CAUSED US ALMOST TO HAVE A HEAD ON COLLISION. I HAVE TAKEN TO DEALERSHIP 2 AND THEY HAVE NO REMEDY FOR THIS ISSUE. THEY SAID THEY COULD CHANGE THE STEERING COLUMN BUT CAN'T GUARANTEE IT WILL FIX THE ISSUE. THEY HAVE TEST DRIVE AND HAVE DUPLICATED THE SAME LOCKING AND STICKING W... Read more
Incident date: Aug 11, 2020
THE LIGHTING FOR THE GEAR INDICATOR DOESN'T WORK. I CANNOT TELL WHAT GEAR IT IS IS
Incident date: Aug 11, 2020
THE LIGHTING FOR THE GEAR INDICATOR DOESN'T WORK. I CANNOT TELL WHAT GEAR IT IS IS
CADILLAC
ESCALADE ESV
(2018) - ENGINE
Nov 12, 2020
Incident date: Sep 4, 2020
ENGINE STOP WORKING HAD TO REPLACE WHOLE ENGINE
Incident date: Oct 29, 2020
AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLAC WEBSITE REGARDING IT.
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER,... Read more
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER,... Read more
Incident date: Sep 11, 2020
WHILE DRIVING DOWN THE ROAD THE ABS & TRACTION CONTROL LIGHTS CAME ON. TOOK IN TO MECHANIC..NEEDED LEFT WHEEL SPEED SENSOR, REAR SHOCK, WHEEL BEARING AND HUB ASSEMBLY. ALL THIS WITH ACTUAL MILEAGE ON VEHICLE AT 79259 MILES. FEEL THIS SHOULD NOT HAVE HAPPENED ON THIS CAR AT THAT MILEAGE.
Incident date: Jun 10, 2020
LOSS OF VEHICLE CONTROL DUE TO TOE-LINK ADJUSTMENT FAILURE. FOR MONTHS BEFORE THE LOSS OF CONTROL INCIDENT, THE REAR OF THE 2013 CADILLAC SRX WOULD WOBBLE SLIGHTLY AT HIGHWAY SPEEDS (50+ MPH). THE SERVICE DEPARTMENT OF THE CADILLAC DEALER DID A VISUAL INSPECTION BUT SAW NO OBVIOUS PROBLEMS AND SPECULATED THE CAR WAS FOLLOWING THE ROAD RUTS OF WORN PAVEMENT. ON A HIGH SPEED DIVIDED HIGHWAY AT... Read more