Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 3, 2019
FOR OVER A YEAR(MAYBE EVEN CLOSE TO TWO YEARS), I HAVE BEEN CALLING IN TO CADILLAC, GM, AND MY LOCAL DEALER SHIP HEARD ALLEN CADILLAC IN ATHENS, GEORGIA TO COMPLAIN ABOUT FAULTY HEADLIGHTS/HEADLAMPS. THE LIGHTS HAVE PROGRESSIVELY GOTTEN WORSE TO THE POINT I EITHER CANNOT DRIVE AT NIGHT OR HAVE TO KEEP ON MY HIGH BEAMS. VISIBILITY AND DEPTH WITH LOW BEAMS IS EXTREMELY POOR. THERE HAVE BEEN A FEW TI... Read more
Incident date: Sep 22, 2019
LOW BEAM HEADLIGHTS ARE TO DIM TO SAFELY DRIVE AT NIGHT.
Incident date: Nov 13, 2020
MY HEADLIGHTS ARE EXTREMELY DIM. WHEN DRIVING AT NIGHT YOU CAN BARELY TELL THEY'RE ON.
Incident date: Nov 21, 2020
EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS
Incident date: Nov 21, 2020
EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS
Incident date: Oct 16, 2020
THE SEAL ALLOWS MOISTURE. THE HEADLIGHTS BURN OUT.
Incident date: Jan 20, 2020
MY LIGHTS I HAVE CHANGED AND TRIED EVERY THING ONLY GOT 1 TO WORK SO FAR ! I SMELL A ! BURNING SMELL ! MY POWER STEERING IS SCREWED AND LIKES A SMALL LEEK ALL ELECTRIC SOME THINGS HAS HAD ISSUES ! BLOW FUSES CIGARETTE LIGHTER STOPS WORKING CAN'T CHARGE PHONE ! BACK REAR POWER STRUTS ONLY WORK PART TIME ME L BACK UP LIGHTS THAT WARNS DON'T WORK MOST OF THE TIME ! MY KEY CAN TURN THE CAR BUT DRI... Read more
Incident date: Jan 20, 2020
MY LIGHTS I HAVE CHANGED AND TRIED EVERY THING ONLY GOT 1 TO WORK SO FAR ! I SMELL A ! BURNING SMELL ! MY POWER STEERING IS SCREWED AND LIKES A SMALL LEEK ALL ELECTRIC SOME THINGS HAS HAD ISSUES ! BLOW FUSES CIGARETTE LIGHTER STOPS WORKING CAN'T CHARGE PHONE ! BACK REAR POWER STRUTS ONLY WORK PART TIME ME L BACK UP LIGHTS THAT WARNS DON'T WORK MOST OF THE TIME ! MY KEY CAN TURN THE CAR BUT DRI... Read more
Incident date: Jan 20, 2020
MY LIGHTS I HAVE CHANGED AND TRIED EVERY THING ONLY GOT 1 TO WORK SO FAR ! I SMELL A ! BURNING SMELL ! MY POWER STEERING IS SCREWED AND LIKES A SMALL LEEK ALL ELECTRIC SOME THINGS HAS HAD ISSUES ! BLOW FUSES CIGARETTE LIGHTER STOPS WORKING CAN'T CHARGE PHONE ! BACK REAR POWER STRUTS ONLY WORK PART TIME ME L BACK UP LIGHTS THAT WARNS DON'T WORK MOST OF THE TIME ! MY KEY CAN TURN THE CAR BUT DRI... Read more
Incident date: Jan 1, 2019
MY DIM HEADLIGHTS ON MY 2012 CADILLAC SRX ARE DIMMER THAN A FLASHLIGHT. I HAVE REPLACED THE BULBS BUT IT DOESN'T HELP. I HAVE RAN OFF THE ROAD SEVERAL TIMES AND WAS ABLE TO RECOVER. THIS COULD HAVE BEEN TRAUMATIC. I DON'T HAVE $1600 LAYING AROUND FOR THE SAME HEADLIGHTS REPLACEMENT. PLEASE HELP BEFORE I LOSE MY LIFE OR CAUSE THE DEATH OF SOME INNOCENT PERSON. THANK YOU.
Incident date: Nov 28, 2020
CADILLIAC 2019 XT4 WHITE IN COLOR BRAND NEW TIRES AND RIMS ..ENGINE BLEW UP WHILE TRAVELING TO A PARTY WITH MY GIRLFRIENDS OUTTA TOWN. IT WAS REALLY BAD...BUT WE STILL HAD A GREAT TIME. WE HAD IT TOWED AT NO EXPENSE BY A GUY WE MET WHILE ON THE INTERSTATE HE HELPED US TO SAFETY AND TOWED THE BROKEN CADILLAC TO A REPAIR SHOP FOR REPAIR HOWEVER THE REPAIR GUY SAID IT WAS UNREPAIRABLE DUE TO THE DA... Read more
Fire
Incident date: Oct 1, 2020
HEADLIGHTS ARE SO DIM, I AM EITHER FORCED TO DRIVE WITH MY HIGH BEAMS ON CONSTANTLY OR NOT DRIVE AT NIGHT. WE LIVE IN THE COUNTRY, SO ROADS ARE DARK, BUT MY DIM LIGHTS ARE SO HORRIBLE I CAN'T SEE 2 FEET IN FRONT OF THE CAR. WE HAVE HAD SEVERAL NEAR MISSES WITH CARS BECAUSE I AM UNABLE TO SEE THE LANES ON THE ROAD. THIS IS HORRIBLE! SHE BOUGHT A LUXURY CAR AND WOULD BE BETTER OFF HANGING OUT OF THE... Read more
Incident date: Oct 2, 2020
THE ENGINE LIGHT CAME ON, IT WAS TREMBLING FOR A MONTH PRIOR TO THE LIGHT. THEN PEPBOYS COULD NOT FIND PROBLEM. RESET ELECTRICAL PANEL. A WEEK LATER BRAKE STABILIZER LIGHT CAME ON. TOOK TO OCEAN CADILLAC IN MIAMI. THE ENGINE WAS SMOKING, KNOCKING AND ABOUT TO GO ON FIRE. IT LOST PRESSURE AND I CALLED INSURANCE FLATBED.. AFTER FUEL PUMP REPLACED AND $1200 LATER.. PICKED UP AND DROVE OFF. 15 MINUT... Read more
Fire
Incident date: Oct 2, 2020
THE ENGINE LIGHT CAME ON, IT WAS TREMBLING FOR A MONTH PRIOR TO THE LIGHT. THEN PEPBOYS COULD NOT FIND PROBLEM. RESET ELECTRICAL PANEL. A WEEK LATER BRAKE STABILIZER LIGHT CAME ON. TOOK TO OCEAN CADILLAC IN MIAMI. THE ENGINE WAS SMOKING, KNOCKING AND ABOUT TO GO ON FIRE. IT LOST PRESSURE AND I CALLED INSURANCE FLATBED.. AFTER FUEL PUMP REPLACED AND $1200 LATER.. PICKED UP AND DROVE OFF. 15 MINUT... Read more
Fire
Incident date: Oct 2, 2020
THE ENGINE LIGHT CAME ON, IT WAS TREMBLING FOR A MONTH PRIOR TO THE LIGHT. THEN PEPBOYS COULD NOT FIND PROBLEM. RESET ELECTRICAL PANEL. A WEEK LATER BRAKE STABILIZER LIGHT CAME ON. TOOK TO OCEAN CADILLAC IN MIAMI. THE ENGINE WAS SMOKING, KNOCKING AND ABOUT TO GO ON FIRE. IT LOST PRESSURE AND I CALLED INSURANCE FLATBED.. AFTER FUEL PUMP REPLACED AND $1200 LATER.. PICKED UP AND DROVE OFF. 15 MINUT... Read more
Fire
Incident date: Nov 24, 2020
MOISTURE ENTERING THE HEADLAMP ASSEMBLY ON MY 2014 CADILLAC SRX CAUSES THE LOW BEAM TO BECOME FOGGY AND UNABLE TO ILLUMINATE THE ROADWAY AT DARK HOURS OR IN THE RAIN WHICH IN TURN RAISES A SAFETY ISSUE
Incident date: Oct 21, 2020
WHEN I PURCHASE THIS VEHICLE USED I NOTICED I COULD NOT SEE AT NIGHT BECAUSE THE HEADLIGHTS WERE TOO DIM. I HAD THEM REPLACED AT A COST OF $1300. SEVERAL YEARS LATER I RECEIVED A LETTER SAYING I WOULD REIMBURSED BECAUSE OF YOUR LAWSUIT ABOUT THESE HEADLIGHTS. I FILED AND DID RECEIVE REIMBURSEMENT. HOWEVER, SEVERAL YEARS LATER ONE OF THE HEADLIGHTS FAILED AGAIN. A GOOGLE SEARCH REVEALED THAT THIS ... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PROVIDE PROPER BRIGHTNESS WHILE IN OPERATION WITHOUT WARNING. THE CONTACT USED THE HIGH-BEAM HEADLIGHTS FOR PROPER VISIBILITY AT NIGHT. THE CONTACT HAD TAKEN THE VEHICLE TO CADILLAC OF LAS VEGAS (5185 W SAHARA AVE, LAS VEGAS, NV 89102) WHERE SHE WAS INFORMED THAT A NOTICE FOR... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC XTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HUMAN MACHINE INTERFACE MODULE MALFUNCTIONED CAUSING THE BACK UP CAMERA NOT TO DISPLAY WHILE THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY CADILLAC LOCATED AT 993 AUTO SHOW DR, HENDERSON, NV 89014 WHO DIAGNOSED THAT THE HUMAN MACHINE INTERFACE MODULE WAS FAULTY AND NEED... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC XTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HUMAN MACHINE INTERFACE MODULE MALFUNCTIONED CAUSING THE BACK UP CAMERA NOT TO DISPLAY WHILE THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY CADILLAC LOCATED AT 993 AUTO SHOW DR, HENDERSON, NV 89014 WHO DIAGNOSED THAT THE HUMAN MACHINE INTERFACE MODULE WAS FAULTY AND NEED... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE HIS SISTER WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MECHANIC STATED THAT THE REAR DIFFERENTIAL WAS NEEDING TO BE REPLACED. THE CONTACT CALLED GATEWAY CHEVROLET CADILL... Read more
Incident date: Jun 1, 2019
MY CAR IS UNSAFE TO DRIVE UNLESS I USE HIGH BEAMS AT ALL TIMES. THIS IS NOT A SIMPLE CHANGE THE BULB FIX. THIS IS A VERY WELL KNOWN ISSUE WITH 2010-2015 CADILLAC SRX MODELS THAT THE HEADLIGHTS ARE SO DIM AT NIGHT THAT THE CAR CAN NOT BE DRIVEN SAFELY. GM, INSTEAD OF DOING A NATIONAL RECALL HAS INSTEAD SETTLED ON A CLASS ACTION LAWSUIT WHERE THE OWNER HAS TO BRING THE CAR IN AND PAY OUT OF POCKET... Read more
Incident date: Feb 28, 2020
THE HEADLIGHTS HAD BECOME VERY DIM DUE APPARENTLY TO A FAULTY SEAL ENABLING MOISTURE TO GET IN. IT MADE IT VERY DIFFICULT TO SEE AT NIGHT, PARTICULARLY WHEN IT IS RAINING. CADILLAC SENT A LETTER ADMITTING THE ISSUE AND OFFERING REIMBURSEMENT, BUT REQUIRES CUSTOMERS TO REPLACE THE HEADLIGHTS ON THEIR OWN THEN SUBMIT TO CADILLAC FOR REIMBURSEMENT. THE FIX AND REIMBURSEMENT PROCESS TOOK ALMOST 9 M... Read more
Incident date: Jan 3, 2019
THE HEADLAMPS ARE DEFECTIVE AND DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. I REPLACED THE BULBS ON 1/3/2020. THE ISSUE IS NOT THE BULBS IT'S THE LAMPS. I WOULD LIKE TO HAVE THE LAMPS REPLACED BY CADILLAC.
Incident date: Oct 1, 2020
THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS... Read more
Crash
Incident date: Oct 1, 2020
THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS... Read more
Crash
Incident date: Oct 1, 2020
THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS... Read more
Crash
Incident date: Dec 5, 2017
THE HEADLIGHT INNER LENSES DEVELOP A CATARACT WHERE AS THE PLASTIC LENS LOOSES ITS ABILITY TO PROJECT AND PRISM THE LIGHT BEHIND IT , THRU THE LENS AND OUT ONTO THE ROAD TRAVEL WAY THUS LOOSING THE ABILITY TO REFLECT LIGHT ONTO THE ROAD , NO ILLUMINATION FROM THE HEADLIGHTS AT ALL ON A CLEAR NIGHT ,
Incident date: Jul 5, 2020
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER... Read more
Crash
Fire
1 injured
Incident date: Jul 5, 2020
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER... Read more
Crash
Fire
1 injured
Incident date: Jun 1, 2020
I BOUGHT MY CADDY IN 2015 (AFTER DEFECT WAS MADE KNOWN TO REPAIR SHOPS) AT CARMAX. REPLACED LIGHT BULB 1/2020. THE PROBLEM IS THE HEADLIGHT HOUSING LETS WATER IN DIMMING BULB UNTIL NIGHT DRIVING IS IMPOSSIBLE! I RECIEVED THE NOTICE FROM GM ABOUT HEADLIGHT DEFECT LATE MARCH 2020. THE PANDEMIC HIT AND I DIDNT HAVE THE $ OR WILLINGNESS TO EXPOSE MYSEF TO COVID. GM GAVE OWNERS UNTIL JUNE 2020 TO MAKE ... Read more
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT WAS UNABLE TO USE THE VEHICLE FOR NIGHT TIME DRIVING BECAUSE THE HEADLIGHTS LOW BEAM FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO HILTON HEAD CADILLAC (1099 FORDING ROAD, BLUFFTON, SC 29910, (843)-815-1500) TO BE DIAGNOSED. THE CONTACT WAS INFORM... Read more
Incident date: May 1, 2019
THE HEADLIGHT IS EXTREMELY BAD. I DECIDED TO CHANGE THE BRAND FOR MY NEXT CAR. THIS BIG PROBLEM HAPPENS TO EVERY MODEL LOWER THAN 2015 SRX. IT'S SO DANGEROUS TO DRIVE AT NIGHT. ACTUALLY YOU CAN NOT DRIVE AT NIGHT WITH THIS CAR.
Incident date: Jan 2, 2020
HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS
Incident date: Jan 2, 2020
HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS
Incident date: Apr 1, 2020
THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Apr 1, 2020
THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Nov 30, 2020
WE HAVE THREE CRACKS ON OUR DASH BOARD. THE CAR IS GARAGE KEPT AND HAS NEVER BEEN IN AN ACCIDENT AND THE CRACKS KEEP FORMING. WE HAVE HAD THE CAR FIVE YEARS AND EVERY YEAR ANOTHER CRACK FORMS.
Incident date: Nov 30, 2020
THE LOW BEAM HEADLIGHTS HAVE LOW OUTPUT AND THE CAR IS NOT SAFE TO DRIVE AT NIGHT. THE PROBLEM IS AMPLIFIED IN WET CONDITIONS. ON ROADS WITH NO STREET LIGHTS IT IS HARD TO SEE PAINTED LINES. ON COMING DRIVERS HAVE FLASHED THEIR HEADLIGHTS AT ME INDICATING THEY DO NOT THINK I HAVE MY LIGHTS ON PROPERLY. THIS IS AN ONGOING ISSUE.
Incident date: Nov 28, 2020
THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS... Read more
Incident date: Nov 28, 2020
THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS... Read more
Incident date: Nov 16, 2020
PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT
Incident date: Nov 16, 2020
PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT
Incident date: Oct 7, 2020
RECENTLY NOTICED THAT WHILE DRIVING AT NIGHT, LOW BEAM LIGHTING IS VIRTUALLY NONEXISTENT MAKING IT EXTREMELY UNSAFE TO DRIVE IN DARKNESS. A LETTER DATED 2/28/20 REGARDING THIS EXACT ISSUE WAS RECEIVED BUT ONLY GAVE UNTIL 5/28/20 TO FILE A CLAIM. I HADN'T NOTICED ANY ISSUES AT THAT TIME AND, DUE TO COVID-19, WASN'T DRIVING ENOUGH, AND CERTAINLY AT NIGHT, TO NOTICE THIS ISSUE UNTIL RECENTLY. SO, ... Read more
CADILLAC
ESCALADE ESV
(2009) - ELECTRICAL SYSTEM
Nov 27, 2020
Incident date: Nov 25, 2020
INITIALLY MY FUEL GAUGE STOPPED WORKING. I ASSUMED IT FAILED AND WAS GOING TO HAVE IT REPLACED. THE FOLLOWING DAY WHEN I STARTED THE CAR THE ENGINE LIGHT CAME ON, AND I THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE FUEL GAUGE ISSUE. I WAS ON MY WAY TO DROP THE CAR OFF AT THE DEALER THE SAME DAY AND WHILE DRIVING A WARNING MESSAGE STATED THAT THE TRACTION CONTROL WAS INOPERABLE, IT THEN WENT INTO... Read more
CADILLAC
ESCALADE ESV
(2009) - ENGINE
Nov 27, 2020
Incident date: Nov 25, 2020
INITIALLY MY FUEL GAUGE STOPPED WORKING. I ASSUMED IT FAILED AND WAS GOING TO HAVE IT REPLACED. THE FOLLOWING DAY WHEN I STARTED THE CAR THE ENGINE LIGHT CAME ON, AND I THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE FUEL GAUGE ISSUE. I WAS ON MY WAY TO DROP THE CAR OFF AT THE DEALER THE SAME DAY AND WHILE DRIVING A WARNING MESSAGE STATED THAT THE TRACTION CONTROL WAS INOPERABLE, IT THEN WENT INTO... Read more
CADILLAC
ESCALADE ESV
(2009) - FUEL/PROPULSION SYSTEM
Nov 27, 2020
Incident date: Nov 25, 2020
INITIALLY MY FUEL GAUGE STOPPED WORKING. I ASSUMED IT FAILED AND WAS GOING TO HAVE IT REPLACED. THE FOLLOWING DAY WHEN I STARTED THE CAR THE ENGINE LIGHT CAME ON, AND I THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE FUEL GAUGE ISSUE. I WAS ON MY WAY TO DROP THE CAR OFF AT THE DEALER THE SAME DAY AND WHILE DRIVING A WARNING MESSAGE STATED THAT THE TRACTION CONTROL WAS INOPERABLE, IT THEN WENT INTO... Read more
Incident date: Oct 15, 2020
MAJOR DRIVING IMPACT DIAGNOSTIC REPORT 2 ISSUES FOUND FUEL PUMP CONTROL P025A FUEL PUMP CONTROL MODULE QEUESTED MIL ILUMINATION P069E
Incident date: Oct 15, 2020
MAJOR DRIVING IMPACT DIAGNOSTIC REPORT 2 ISSUES FOUND FUEL PUMP CONTROL P025A FUEL PUMP CONTROL MODULE QEUESTED MIL ILUMINATION P069E
Incident date: Oct 15, 2020
MAJOR DRIVING IMPACT DIAGNOSTIC REPORT 2 ISSUES FOUND FUEL PUMP CONTROL P025A FUEL PUMP CONTROL MODULE QEUESTED MIL ILUMINATION P069E