Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 3, 2021
ONCE IN AWHILE, WHILE DRIVING THE SRX, IT HESITANT SHIFTING CAUSING RPM TO REV HIGHER THAN USUAL. WHEN SLOWING DOWN, ONCE IN AWHILE YOU FEEL A KICK. ALSO I HEAR A SLIGHT WHINING NOISE WHEN DRIVING. STEERING WHEEL TURNED ALL THE WAY TO THE LEFT OR TO THE RIGHT, STEERING WHEEL DOES NOT TURN BACK WHEN GOING FORWARD NOR REVERSE, IT STAYS TURNED.
Incident date: Feb 3, 2021
ONCE IN AWHILE, WHILE DRIVING THE SRX, IT HESITANT SHIFTING CAUSING RPM TO REV HIGHER THAN USUAL. WHEN SLOWING DOWN, ONCE IN AWHILE YOU FEEL A KICK. ALSO I HEAR A SLIGHT WHINING NOISE WHEN DRIVING. STEERING WHEEL TURNED ALL THE WAY TO THE LEFT OR TO THE RIGHT, STEERING WHEEL DOES NOT TURN BACK WHEN GOING FORWARD NOR REVERSE, IT STAYS TURNED.
Incident date: Feb 15, 2021
EVERY SO OFTEN MY SERVICE AIR BAG LIGHT WILL APPEAR ON THE DASH UPON STARTING THE VEHICLE. I THOUGHT IT COULD HAVE SOMETHING TO DO WITH MOVING THE SEATS BACK AND FORTH AND A WIRE ISSUE. I RECEIVED A SAFETY RECALL FOR THE PASSENGER SIDE FRONTAL AIRBAG INFLATOR SHORTLY AFTER THIS STARTED HAPPENING. WHEN I CALLED ABOUT REPAIRING THE RECALL THEY SAID THEY DIDN'T HAVE PARTS AVAILABLE TO CORRECT THIS IS... Read more
Incident date: Feb 19, 2020
I HAVE A 2007 CADILLAC ESCALADE AND ON THE DASH IT WILL READ OIL PRESSURE LOW STOP ENGINE AND THE OIL LIGHT WILL COME ON THEN BACK OFF. UPON RESEARCH FROM A SHOP MECHANIC HE SAID THAT IT WAS COMMON FOR THOSE 6.2 MOTORS FOR THE CAM BEARINGS TO GO BAD CAUSING NO OIL TO REACH THE TOP OF THE MOTOR AND COULD CAUSE ENGINE FAILURE AND MOTOR TO COME APART AND KILL SOMEONE
Incident date: Feb 19, 2020
I HAVE A 2007 CADILLAC ESCALADE AND ON THE DASH IT WILL READ OIL PRESSURE LOW STOP ENGINE AND THE OIL LIGHT WILL COME ON THEN BACK OFF. UPON RESEARCH FROM A SHOP MECHANIC HE SAID THAT IT WAS COMMON FOR THOSE 6.2 MOTORS FOR THE CAM BEARINGS TO GO BAD CAUSING NO OIL TO REACH THE TOP OF THE MOTOR AND COULD CAUSE ENGINE FAILURE AND MOTOR TO COME APART AND KILL SOMEONE
Incident date: Feb 19, 2020
I HAVE A 2007 CADILLAC ESCALADE AND ON THE DASH IT WILL READ OIL PRESSURE LOW STOP ENGINE AND THE OIL LIGHT WILL COME ON THEN BACK OFF. UPON RESEARCH FROM A SHOP MECHANIC HE SAID THAT IT WAS COMMON FOR THOSE 6.2 MOTORS FOR THE CAM BEARINGS TO GO BAD CAUSING NO OIL TO REACH THE TOP OF THE MOTOR AND COULD CAUSE ENGINE FAILURE AND MOTOR TO COME APART AND KILL SOMEONE
Incident date: Jul 1, 2020
THE CUE SCREEN IS NOT FUNCTIONING. THE SCREEN HAS SPIDER-LOOKING CRACKS, I CAN NOT SYNC MY PHONE OR ANYTHING ELSE. I WAS TOLD BY CADILLAC THAT REPLACING IT WOULD COST 1600.00.
Incident date: Mar 18, 2021
TRANSMISSION IS NOT SHIFTING PROPERLY. JUMPS BETWEEN LOWER GEARS. FOLLOWED THE FIX GM RECOMMENDED WHICH CHANGED THE TRANSMISSION OIL TO ONE OF A DIFFERENT TYPE AND VISCOSITY. WORKED FOR AWHILE BUT SHIFTING ISSUES HAVE COME BACK. A BIT DISCONCERTING WHEN IT DOES IT. STARTLES AND DISTRACTS THE DRIVER AND CAN CAUSE POTENTIAL OVER-COMPENSATION AND BRAKING. NOTICED MORE AS WINTER IS TRANSITIONING T... Read more
Incident date: Mar 15, 2021
SCREEN JUST CRACKED.
Incident date: Dec 16, 2020
DECEMBER 16 2020 NHTSA ID NUMBER 11383838 OIL LEAK UNDER ENGINE COMING FROM ENGINE, TRANSMISSION, AND POWER STEERING PUMP. ALSO WHITE SMOKE COMING FROM ENGINE ON PASSENGER SIDE FOLLOWING STOP ON DRIVEWAY.
Incident date: Dec 16, 2020
DECEMBER 16 2020 NHTSA ID NUMBER 11383838 OIL LEAK UNDER ENGINE COMING FROM ENGINE, TRANSMISSION, AND POWER STEERING PUMP. ALSO WHITE SMOKE COMING FROM ENGINE ON PASSENGER SIDE FOLLOWING STOP ON DRIVEWAY.
Incident date: Dec 16, 2020
DECEMBER 16 2020 NHTSA ID NUMBER 11383838 OIL LEAK UNDER ENGINE COMING FROM ENGINE, TRANSMISSION, AND POWER STEERING PUMP. ALSO WHITE SMOKE COMING FROM ENGINE ON PASSENGER SIDE FOLLOWING STOP ON DRIVEWAY.
Incident date: Mar 3, 2021
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTUR... Read more
Incident date: Mar 3, 2021
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTUR... Read more
Incident date: Mar 17, 2021
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MICHAEL CADILLAC (5787 N BLACKSTONE AVE, FRESNO, CA 93710) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME F... Read more
Incident date: Nov 19, 2020
THE DRIVE SUSPENSION LIGHT STAYS FLASHING AND THE VEHICLE IS ALL OVER THE ROAD THEN COME NIGHT THE DASH LIGHTS IN THE INTERIOR INSTRUMENTAL PANEL GO OFF AND YOUR ARE UNABLE TO SEE YOUR SPEED OR ANY OF THE DASH THE VEHICLE DOES THIS WEATHER IT WOULD BE IN MOTION OR STATIONARY AND 8D IS CONSTANTLY DOING THIS SINCE I PURCHASED THE VEHICLE IN 11/19/2020
Incident date: Nov 19, 2020
THE DRIVE SUSPENSION LIGHT STAYS FLASHING AND THE VEHICLE IS ALL OVER THE ROAD THEN COME NIGHT THE DASH LIGHTS IN THE INTERIOR INSTRUMENTAL PANEL GO OFF AND YOUR ARE UNABLE TO SEE YOUR SPEED OR ANY OF THE DASH THE VEHICLE DOES THIS WEATHER IT WOULD BE IN MOTION OR STATIONARY AND 8D IS CONSTANTLY DOING THIS SINCE I PURCHASED THE VEHICLE IN 11/19/2020
Incident date: Nov 19, 2020
THE DRIVE SUSPENSION LIGHT STAYS FLASHING AND THE VEHICLE IS ALL OVER THE ROAD THEN COME NIGHT THE DASH LIGHTS IN THE INTERIOR INSTRUMENTAL PANEL GO OFF AND YOUR ARE UNABLE TO SEE YOUR SPEED OR ANY OF THE DASH THE VEHICLE DOES THIS WEATHER IT WOULD BE IN MOTION OR STATIONARY AND 8D IS CONSTANTLY DOING THIS SINCE I PURCHASED THE VEHICLE IN 11/19/2020
Incident date: Mar 3, 2008
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SANTA MONICA BUICK GMC (1717 SANTA MONICA BLVD, SANTA MONICA, CA 90404) AND THE MANUFAC... Read more
Incident date: Feb 25, 2021
II PURCHASE THE TRUCK WITH THE UNDERSTANDING IT HAD ONLY 124,946 MILES.TWO LATER I FOUND THRU CAR FOX THAT THE MILES HAD ROLL BACK. IN 2018 THE MILES 195000 THEN IN 2019 175000 AND 2020 NO MILES AT ALL. TWO DAYS AFTER PURCHASE CHECK ENG LITE AND OTHER LITES CAME ON.
Incident date: Feb 25, 2021
II PURCHASE THE TRUCK WITH THE UNDERSTANDING IT HAD ONLY 124,946 MILES.TWO LATER I FOUND THRU CAR FOX THAT THE MILES HAD ROLL BACK. IN 2018 THE MILES 195000 THEN IN 2019 175000 AND 2020 NO MILES AT ALL. TWO DAYS AFTER PURCHASE CHECK ENG LITE AND OTHER LITES CAME ON.
Incident date: Feb 25, 2021
II PURCHASE THE TRUCK WITH THE UNDERSTANDING IT HAD ONLY 124,946 MILES.TWO LATER I FOUND THRU CAR FOX THAT THE MILES HAD ROLL BACK. IN 2018 THE MILES 195000 THEN IN 2019 175000 AND 2020 NO MILES AT ALL. TWO DAYS AFTER PURCHASE CHECK ENG LITE AND OTHER LITES CAME ON.
Incident date: Mar 15, 2021
THE EPS SOMETIMES WORKS AND SOMETIME FAILS 03IN MOTION
Incident date: Mar 12, 2021
ENTERTAINMENT CUE SYSTEM JUST STARTING CRACKING FOR NO REASON AT ALL. MY VEHICLE WAS JUST PARKED AND I CAME OUT TO MY VEHICLE AND I NOTICED THE SCREEN WAS STARTING TO CRACK AND SPREADING.
Incident date: Jan 1, 2019
LOW BEAMS SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT.
Incident date: Jan 25, 2021
THIS VEHICLE HAS HAD ONGOING TRANSMISSION ISSUES SINCE IT WAS PURCHASED. IT HAS BEEN TO THE DEALER 9 TIMES AND THEY CLAIM EVERYTHING IS OK BUT IT IS NOT. IT IS SLUGGISH SHIFTING, HUNTS FOR GEARS, SOMETIMES BANGS INTO GEAR SO HARD IT FEELS LIKE YOU'VE BEEN IN AN ACCIDENT, SHUTTERS AND SHAKES, AND THIS HAPPENS REGULARLY REGARDLESS OF HOW FAST YOU'RE DRIVING OR WHAT TYPE OF ROAD.
Incident date: Mar 14, 2021
THE SUSPENSION IN THE REAR OF THE VEHICLE WILL SUDDENLY AND WITHOUT WARNING TOTALLY COLLAPSE. THIS HAS HAPPENED WHILE DRIVING AND ALSO ONE FIRST GETTING INTO AND STARTING THE CAR. MECHANIC REPLACED A RELAY SWITCH BUT THE PROBLEM CONTINUES STILL. I HAVE LOOKED ONLINE AND FOUND MANY SIMILAR ACCOUNTS FROM VARIOUS OWNERS OF THIS YEAR AND MODEL!
Incident date: Mar 12, 2021
ON STARTUP THE HEADLIGHTS AUTO LEVEL. ISSUE ARISES WHEN HEADLIGHTS DO NOT PROPERLY LEVEL AND ARE LEFT AT UNSAFE POSITIONS.
Incident date: Mar 6, 2021
MY VEHICLE WAS STRUCK AT APPROX 35 MPH ON THE DRIVER'S SIDE. THE STRIKING VEHICLE DID NOT APPLY THE BRAKES SO THE FULL FORCE OF THE VEHICLE HIT. THE SIDE AIRBAGS DID NOT DEPLOY, LEAVING ME WITH A CONCUSSION AS MY HEAD STRUCK THE DRIVER'S DOOR WINDOW. THE VEHICLE WAS IN MOTION MAKING A LEFT TURN ON A GREEN LIGHT ON A CITY STREET. THE STRIKING VEHICLE RAN THE OPPOSING LIGHT, CAUSING THE ACCIDENT.
Crash
1 injured
Incident date: Jan 27, 2021
THE HAPTIC WARNING FOR THE LEFT LANE DEPARTURE WORKED INTERMITTENTLY 2019-2020 AND THEN STOPPED WORKING COMPLETELY IN 2020. I WAS INFORMED IN JANUARY 2020 THAT THERE IS AN ELECTRICAL SHORT (BARE WIRES) IN THE WIRING UNDER THE DRIVER SEAT, WHICH CADILLAC IS REFUSING TO REPAIR AT THEIR EXPENSE.
Incident date: Jan 27, 2021
THE HAPTIC WARNING FOR THE LEFT LANE DEPARTURE WORKED INTERMITTENTLY 2019-2020 AND THEN STOPPED WORKING COMPLETELY IN 2020. I WAS INFORMED IN JANUARY 2020 THAT THERE IS AN ELECTRICAL SHORT (BARE WIRES) IN THE WIRING UNDER THE DRIVER SEAT, WHICH CADILLAC IS REFUSING TO REPAIR AT THEIR EXPENSE.
Incident date: Mar 9, 2021
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUNROOF DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO CAPITAL CADILLAC (2210 COBB PKWY SE, SMYRNA, GA 30080) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT PROVIDED.
Incident date: Feb 26, 2021
FOR ABOUT 2 YEARS NOW WE HAVE BEEN RECEIVING A SERVICE TRANSMISSION SOON WARNING FROM OUR 2017 CADILLAC XT5 BUT EVERY TIME WE TAKE IT IN TO CADILLAC THEY STATE THAT THEY CAN'T DUPLICATE THE WARNING. I HAVE PICTURES DOCUMENTING ALMOST EVERY TIME THE MESSAGE HAS COME UP EXCEPT FOR TWO TIME INCLUDING THE MOST RECENT AS I DIDN'T HAVE MY PHONE ON ME AT THE TIME. IT HAS BEEN TO CADILLAC 3 OR 4 TIMES F... Read more
Incident date: Jan 1, 2020
HEADLIGHT PROBLEM, I CHANGE THE HEADLIGTS 3 YEARS BACK AT THE DEALER BECAUSE OF WATER INSIDE THE UNITS. NOW 3 YEARS LATER I DRIVING IN COMPLETE DARKNESS THE INSIDE REFLECTOR IT SEEM TO BE FOG UP OR THE REFLECTOR IS NO GOOD . THIS IS A HAZARD I CAN NOT SEE NOT EVEN A FOOT A WAY FROM INSIDE CAR. IT SEEM LIKE I'M DRIVING WITH OUT LIGHT. IS A VERY SPENCIVE FIX.
Incident date: Mar 10, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT DIMMITT CADILLAC OF CLEARWATER (25191 US HWY 19 N, CLEARWATER, FL 33763, (727) 608-5239) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNED A 2009 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT IMPACT WHICH RESULTED IN THE CONTACT LOSING CONTROL OF THE VEHICLE AND CRASHED INTO A POLE. NO FURTHER DETAILS WERE AVAILABLE IN REGAURDS TO THE CRASH. THE CONTACTS WIFE WHO WAS SEATED IN THE FRONT PASSENGER SIDE SUSTAINED WHIPLASH AND DID NOT SEEK MEDICAL ATTENTION.... Read more
Crash
1 injured
Incident date: May 11, 2019
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.
Incident date: Mar 8, 2021
THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALL... Read more
Incident date: Mar 8, 2021
THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALL... Read more
Incident date: Mar 8, 2021
DRIVING AT 45MPH THEN THE CAR SURGED TO THE LEFT. I GOT CONTROL THEN IN SERVICE STABLE TRACTION WARNING AND TRACTION CONTROL OFF LIGHT APPEARED
Incident date: Mar 8, 2021
DRIVING AT STEADY 45 MPH THEN THE REAR OF THE CAR SURGED SHARPLY TO THE LEFT.I GAINED CONTROL BUT THE THE SERVICE STABLETRAK WARNING AND THE TRACTION CONTROL OFF LIGHT CAME ONE
Incident date: Mar 2, 2021
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT STATED THE VEHICLE STARTED TO SHAKE AND WOBBLE CAUSING THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE CONTACT WAS ABLE PULL OVER ON THE HIGHWAY. THE CONTACT GOT OUT OF THE VEHICLE AND NOTICED THE REAR TIRES WERE ABNORMALLY OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED T... Read more
Incident date: Feb 27, 2021
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO SHIFT INTO OTHER GEARS. THE VEHICLE WOULD BE RESTARTED AND SHIFTED INTO GEAR. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (P... Read more
Incident date: Mar 1, 2021
MY HEADLIGHTS ARE SERIOUSLY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. I HAVE ALMOST HIT A PERSON CROSSING A STREET THAT UNDER NORMAL LIGHTING I WOULD HAVE SEEN. THIS ISSUE IS KNOWN BY GM BUT THEY WONT RECALL. YOU CAN CHANGE BULBS BUT IT DOESNT HELP. IT TAKES REPLACING THE ENTIRE ASSEMBLY WITH AFTER MARKET PARTS BECAUSE GM PARTS ARE FAULTY. THIS IS EXTREMELY COSTLY AND REQUIRES THE FRONT ... Read more
Incident date: Feb 22, 2021
ON FEBRUARY 22ND 2021 THE CAR HAD TO BE TOWED TO A AUTO REPAIR SHOP. IT WAS DETERMINED THAT THE WIRING WAS WET AND THE ENTIRE WIRING HAD COMPLETELY BURNED OUT. I HAVE HAD NUMEROUS REPAIRS DONE ON THIS VEHICLE FROM THE TIME I PURCHASED IT TO THE PRESENT DATE.
Incident date: Sep 1, 2016
THERE IS WATER GETTING INTO THE LIGHTS IN MAKING THEM [XXX] AND NOT WORK VERY HARD TO SEE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Mar 1, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V052000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ARROWHEAD CADILLAC (8310 W BELL RD, GLENDALE, AZ 85308, (623) 455-6910) WAS CONTACTED AND IT WAS CON... Read more
Incident date: Mar 1, 2021
ON MAR 1, 2021 WHILE DRIVING SUPER CRUISE MODE, MY CAR JERKED VIOLENTLY TO THE LEFT ALMOST STRIKING ANOTHER CAR. I WAS ON THE FL TURNPIKE ABOUT 20 MILES NORTH OF ORLANDO HEADING SOUTH. THE HIGHWAY WAS INCREASING FROM 2 LANE TO 3 LANE SOUTHBOUND AND I WAS IN THE RIGHT LANE. WHEN I ENTERED THE LANE TRANSITION, THE CAR DRIFTED RIGHT . AS THE CAR CAME UPON THE NEW WHITE LINE THE CAR ABOUT CENTERED IT.... Read more
Incident date: Mar 1, 2021
ON MAR 1, 2021 WHILE DRIVING SUPER CRUISE MODE, MY CAR JERKED VIOLENTLY TO THE LEFT ALMOST STRIKING ANOTHER CAR. I WAS ON THE FL TURNPIKE ABOUT 20 MILES NORTH OF ORLANDO HEADING SOUTH. THE HIGHWAY WAS INCREASING FROM 2 LANE TO 3 LANE SOUTHBOUND AND I WAS IN THE RIGHT LANE. WHEN I ENTERED THE LANE TRANSITION, THE CAR DRIFTED RIGHT . AS THE CAR CAME UPON THE NEW WHITE LINE THE CAR ABOUT CENTERED IT.... Read more
Incident date: Mar 1, 2021
ON MAR 1, 2021 WHILE DRIVING SUPER CRUISE MODE, MY CAR JERKED VIOLENTLY TO THE LEFT ALMOST STRIKING ANOTHER CAR. I WAS ON THE FL TURNPIKE ABOUT 20 MILES NORTH OF ORLANDO HEADING SOUTH. THE HIGHWAY WAS INCREASING FROM 2 LANE TO 3 LANE SOUTHBOUND AND I WAS IN THE RIGHT LANE. WHEN I ENTERED THE LANE TRANSITION, THE CAR DRIFTED RIGHT . AS THE CAR CAME UPON THE NEW WHITE LINE THE CAR ABOUT CENTERED IT.... Read more