Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 21,483 complaints for CADILLAC

Incident date: May 21, 2026

-Complete steering and suspension failure occurred while driving on highway. Vehicle is currently sitting at Ford dealer. - The safety of all passengers was put at risk and nearly caused a fatal accident. -Dealer and another shop are saying it was lower control arm and bushing failure. They are unclear on path forward for repairs and it seems like something bigger is going on they do not want ... Read more

Incident date: May 21, 2026

Incident date: Feb 14, 2019

We purchased our palisade in October of 2020 brand new from the dealer. On march 5th 2021 @ 7946 miles on the car we took it in to the dealer because the passenger rear seatbelt had released on its own when braking hard with a child buckled in a booster seat. They said they could not verify the problem. Then again on April 22 2022 @ 37,924 miles we again took the palisade back in because the drive... Read more

Incident date: Feb 14, 2019

So the ultimate failure is from a catastrophically failed crankshaft journal thrust bearing. Which could be caused from one of two things: 1) The crankshaft thrust bearings they are putting in these motors are made with inferior materials, probably cheap Chinese crap or 2) The crankshaft end play tolerance was never set properly, giving the crankshaft the ability to move forward and backward in th... Read more

Incident date: Feb 14, 2019

The fuel injectors failed for the exact same reason as other VINs that Honda issued an extended warranty for. The fuel injectors failed without warning and went into limp mode. The vehicle barely moved in rush hour in an unfamiliar city with very busy traffic. I reached out to Honda and they could not provide an explanation as to why the warranty wasn't extended for the fuel injectors like they... Read more

Incident date: May 31, 2026

My 4WD service light keep coming on

Incident date: May 31, 2026

My 4WD service light keep coming on

Incident date: May 31, 2026

The A pillar piece has been on recall since 2024. I have been trying to get this fixed for almost 2 years and Stevens Ford in Milford has been telling me the pieces are on back order since then. The piece became loose recently when driving on highway and I called them (Ford dealer) to notify them. They said they were still waiting on parts and were not going to have them until August. I called For... Read more

Incident date: May 20, 2026

FOR THESE LAST SEVERAL MONTHS, NEAR OR AROUND DECEMBER OF 2025 MY 2016 LINCOLN MKX HAS BEEN SHORTING OUT OR HAVING GLITCHES IN THE CENTER CABIN. THE CROSS TRAFFIC SYSTEM AND BLINDSPOT SYTEM FAULT HAVE TURNED ON AND OFF SIMULTANEOUSLY CREATING A SHORT IN THE CABIN RESULTING IN THE ac OR hEAT TURNING OFF AND ON. THIS ALSO CREATES A SHORT WHERE THE THE WINDOWS WILL NOT ROLL DOWN, THE GLOVE BOX WI... Read more

Incident date: Jun 1, 2026

When coming to a rolling or quick stop and then attempting to maneuver across traffic, my truck hesitates for about a full second before accelerating. This delay can create a dangerous situation for myself, other drivers, and pedestrians. I believe this is a safety issue that Toyota needs to address promptly.

Incident date: Jun 1, 2026

ABS, traction control, brake system, and brake lights turned on while driving. Took the car to the mechanic and pulled the code C1391. It seems from other complaints to NHTSA that it is a common issue and quite dangerous, meaning the brake system is failing.

Incident date: May 1, 2026

Vehicle stalled during routine driving. Code P129F. I was stranded in 95 degree weather with three small children. Please correct and advise ASAP. Had to be towed home. Vehicle inoperable.

Incident date: May 23, 2026

My 2024 Hyundai Santa Fe (VIN: [XXX] ) is suffering from a severe, systemic vehicle-wide electrical network failure. The main digital instrument cluster screen has suffered four separate total blackouts (XXX), completely eliminating all driver visibility of the speedometer, odometer, safety malfunction telltales, and critical warning alerts while operating the vehicle at highway speeds. The vehicl... Read more

1 injured

Incident date: May 23, 2026

1 injured

Incident date: May 23, 2026

This is a statement from my daughter: I was driving and noticed a vehicle stopped in front of me. When I attempted to brake, I could feel my brakes sink all the way to the floor. I also didn't receive an alert from the Front Collision Avoidance system or any assistance from the Automatic Emergency Braking system. The vehicle was a CPO that had always been serviced at the dealership. Because of var... Read more

Crash

Incident date: May 28, 2026

I had the clutch plate recall done on my 2018 jeep wrangler unlimited 3.6 in January 2024. The first 8 months my dash lite up warning me my clutch is overheating and to reduce clutch use. This happens every time im on traffic or reversing around obstacles going up hill. The dash also lite up saying clutch performance is limited reduce clutch use. This is still happening after the recall was comple... Read more

Incident date: Feb 2, 2026

The contact owns a 2016 Mazda CX-5. The contact stated that the engine light illuminated. The vehicle was taken to an independent mechanic diagnosed with a sensor failure and needing to replace a catalytic converter. The oxygen sensors were repalced.r was replaced by an independent mechanic. The vehicle stalled while reversing. The manufacturer was not notified of the issue. The approximate ... Read more

Incident date: May 17, 2026

Problem: Recall for passenger side airbag malfunction in heated seats for my model year. Manufacturer has said they addressed the recall but they have not. My car and thousands of others are unsafe for passengers to ride in because the airbag system does not work. Warning light is the airbag symbol and message that alerts driver that SRS system is not working. Manufacturer and dealers want to char... Read more

Incident date: May 18, 2026

The contact owns a 2022 GMC Sierra 1500. The contact stated while driving, the vehicle decelerated unintendedly and failed to exceed 50 MPH on several occasions. The check engine warning light illuminated, and the message " Reduced Acceleration - Drive With Care" was displayed. The vehicle was taken to the dealer on several occasions, and the OnStar sensors, the fuel injectors and 8 spark plugs we... Read more

Incident date: May 23, 2026

Problem 1, Check Engine Light: I purchased the used car on Jan 9 2025, around 23,400 miles from Kia Dealership, capitol Expy in San Jose. Today 05/27/2026, the odometer reads 26, 407 miles. My car is used only twice a week - 20 miles on Fridays, 12 miles on Wednesdays. My car has less than minimum wear and tear and is barely used. I completed my 25K service after Thanksgiving in Nov 2025. I ha... Read more

Incident date: May 26, 2026

On May 26, 2026 I was driving on the highway at around 50mph and the vehicle swerved to the right on its own causing me to swerve back and forth between two lanes for about 10 seconds. The wheel moved on its own causing me to use force to try to get the car back in control. Thankfully no one was next to me but if that had not been the case, it would have a caused a serious and life threatening acc... Read more

Incident date: May 27, 2026

The Moon Roof glass, which is not designed to open, developed a non-impact, or stress fracture. Since it is not supposed to open, the glass is a structural part of the vehicle. It was not cracked when I first took possession of the vehicle, and since I did not open the interior screen all winter, I never noticed the crack. I reported it to the dealer, but it did not take responsibility or offer... Read more

Incident date: May 25, 2026

This is a safety issue. The front collision assist is not working. I have returned the car to the Ford Dealer (Biener Ford) several times but the dangerous issue persists. I'm not the only one. There are many complaints listed on the web and the Ford Mach E forum. Ford needs to recall their EV Ford Mach-E vehicles and fix this dangerous safety issue once and for all.

Incident date: May 15, 2026

Wind shield wipers stopped working while it was raining.

Incident date: May 15, 2026

Brake pads completely worn after 11K miles - this seems like premature wear and like there is a potential issue with the braking system on the GLS450.

Incident date: May 18, 2026

The contact owns a 2022 Ram 1500. The contact stated that while The while driving approximately 75 MPH the check engine light had illuminated and the vehicle stalled. The message "stop vehicle and shift to park and restart" had displayed. After restarting the vehicle the contact drove to the local dealer The cause of the failure was not yet determined. The manufacturer was not yet notif... Read more

Incident date: Apr 16, 2026

The contact owns a 2025 Lincoln Navigator. The contact stated while driving at an undisclosed speed, the sunroof independently fractured. The vehicle was taken to the dealer, and the vehicle was repaired. In addition, the contact stated that when retrieving the vehicle, the contact stated that the paint was scratched down to the frame of the sunroof. The vehicle was at the dealer for more than a m... Read more

Incident date: Apr 16, 2026

While driving on a rainy day my forward collision warning (FCW) system cam on signifying and impending collision via the "Red Warning Vehicle Crash" in the heads-up display. The car started to automatically break as well. There were no other vehicles in my land or close to me at the time. It was purely heavy rain. This is not the first occurrence of the FCW system engaging automatically. The same... Read more

Incident date: May 17, 2026

Shifter malfunction has appeared since I bought the vehicle new. Once I took it in, they said it was the software. The vehicle now skipped and hesitate in the lower gears. When in high gears ride fine. But once it stops and start driving again, lower gears won’t drive properly. Drives with hesitation and skips.

Incident date: May 26, 2026

The contact owns a 2017 Ford Mustang. The vehicle was taken to the local dealer for a routine timing cover replacement. The contact believed the engine was damaged while being serviced. Upon retrieval, the check engine light was illuminated. There was an abnormal ticking noise detected. The vehicle had misfired. The vehicle had not been diagnosed or repaired. The manufacturer was not notified. The... Read more

Incident date: May 25, 2026

My 1.5L EcoBoost engine experienced coolant intrusion into the cylinders, a known and documented defect associated with this engine family across multiple Ford model years. Prior to the failure, the vehicle displayed symptoms consistent with internal coolant loss, including white exhaust smoke, coolant level dropping without visible external leaks, and rough running. No external coolant leak was e... Read more

Incident date: May 23, 2026

Truck has 170 miles and it suddenly slammed on the breaks on the highway stating that the EBS failed. A loud humming sound came from the transmission and now the truck is saying service transmission and service brakes. The truck will need to be towed to a dealer to review as it is not drivable at this time .

Incident date: May 23, 2026

Incident date: May 2, 2016

Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more

Incident date: May 18, 2026

My truck has used automatic emergency braking multiple times while driving at variable speeds with no obstacles or vehicles in front of me causing whiplash and further damage to my neck that has 5 budging discs. Since I’m only allowed to add a specific mileage and speed below, I’ll note here that it’s happened since I purchased the truck with roughly 35000 miles on it to the current mileag... Read more

1 injured

Incident date: May 14, 2026

2016 Honda Odyssey with 76,000 miles. Vehicle experienced recurring cylinder 3 misfire (DTC P0303) caused by Honda's Variable Cylinder Management (VCM) system allowing oil to bypass piston rings — a known defect covered under Honda TSB A25-061 and TSB 13-081. Vehicle was brought to Tony Honda (Honolulu, Hawaii) multiple times prior to January 31, 2026 warranty extension deadline but was not diag... Read more

Incident date: May 20, 2026

Car exhibited white smoke, overheated and engine stopped. Left me stranded in middle of extremely busy road, 90° temps and I’m [XXX] with no one to help me. I had car towed to Autonation (Ford Dealership, Jacksonville, Fl, where car was purchased in 2022 and Dealership was aware of defect but failed to divulge at time of sale. Autonation has confirmed Coolant Intrusion EcoBoost engine defec... Read more

Incident date: May 20, 2026

Car went into limp mode far from home. Lots of lights on the dash lit up. I scanned the OBD and it came back with code P271E to replace the automatic transmission assembly. This was confirmed by a transmission repair shop. This is a known issue by Honda and they have issued service bulletins 21-046 and 21-047. However, my vehicle is outside of the warranty extension and they will not provide ass... Read more

Incident date: May 20, 2026

The issue I’m having is the transmission/engine when it comes to the hesitation for stopping and either slowing down or just a rolling stop. Sometime I would feel like I need to precisely control the brake pedal in order to go smooth stop, but no. It feels like it’s ’jumping’ in mini burst. I have the hybrid engine of the V35A-FTS. I did check for recalls but nothing found but found a TSB ... Read more

Incident date: May 19, 2026

I was on

Incident date: May 14, 2026

Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of Incident: While in revenue service, the operator reported hear... Read more

Fire

Incident date: May 14, 2026

The car has experienced numerous coolant leaks according to the dealer and independent authorized service shops including: - turbo coolant lines - oil filter housing - auxiliary radiator - coolant pump - heat management module - upper radiator hose - expansion tank hose - various other coolant hoses All of this work has been done starting at 46,000 miles and continuing through the current milea... Read more

Incident date: May 14, 2026

I had to drive my truck yesterday and this ABS issue is causing my cruise to suddenly stop working, the service engine light to come on and STELLANTIS WILL NOT ISSUE A RENTAL OR PAY FOR THE REMEDY THAT WILL FIX IT PER THEM. They are saying that I need to pay for this and then they MAY or MAY NOT reimburse me. At what point will you start pressing this issue being a SAFETY advocate and US busi... Read more

Incident date: May 15, 2026

Transmission Failure of drive train Acknowledged by Dealer Inspection by Dealer No warning signs prior to failure

Incident date: May 15, 2026

Transmission Failure of drive train Acknowledged by Dealer Inspection by Dealer No warning signs prior to failure

Incident date: May 19, 2026

When slowing down, just before coming to a complete stop, the transmission will downshift, clunk and the vehicle will jump forward, powering through the brake pressure that's already applied, to the point I have almost collided with the vehicle in front of me. This incident has occurred numerous times over the years since vehicle was purchased new.

Incident date: May 19, 2026

When in reverse, the rear camera display will often be inverted upside down or will go blank. If there is someone or something below the view through the glass and mirrors, then that person or thin can be run over. Apparently this same issue is present on other Ford Escape models of the same 2014 model year and other model years. Hopefully Ford will design a fix and then issue a recall repair or v... Read more

Incident date: May 19, 2026

Upon starting engine while parked the engine vibrated roughly then stopped. Engine light and coolant light illuminated but shut off. Vehicle proceeded as normal, however, as I proceeded for the highway about 1 - 1/2 blocks and approximately 1,200 feet before approaching highway the vehicle 1200 abruptly lost acceleration; engine light and coolant light illuminated again, then engine abruptly shut ... Read more

Incident date: May 19, 2026

I was traveling east on I-215 in [XXX] , exiting on [XXX] . I was in the RH lane, signaling to turn Rt. A small commercial van was in the two lanes Left of me with no turn signal on. Suddenly the van began coming into my lane. I turned my steering wheel slightly to the Rt to avoid a collision. Suddenly the autocorrect turned my wheel sharply Rt, then sharply Left. The car was rocking so sharply I... Read more

Incident date: Mar 25, 2026

Engine failure occurred while driving with two children in the vehicle, creating a serious safety hazard. The vehicle experienced a sudden loss of power and stalled completely while in motion, with no prior warning lights, alerts, or messages. Prior to this failure, the vehicle had already failed the GM PICO test related to the known L87 engine issue, and the recommended corrective action was chan... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog