Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 10, 2021
The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control w... Read more
Incident date: Aug 20, 2021
The contact owns a 1995 Cadillac Deville. The contact stated while driving 35 MPH, the vehicle experienced unintended acceleration and inadvertently shifted into cruise control and then seized in full idle. The accelerator pedal depressed independently. The high battery voltage and oxygen sensor warning lights were illuminated. The dealer was made aware of the failure and diagnosed that the vehicl... Read more
Incident date: Jul 5, 2021
The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that t... Read more
Incident date: Jul 5, 2021
The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that t... Read more
Incident date: Aug 17, 2021
The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illumin... Read more
Incident date: Aug 18, 2021
The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.
Incident date: Aug 18, 2021
The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.
Incident date: Aug 18, 2021
The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.
Incident date: Jul 19, 2021
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact the... Read more
Incident date: Jul 19, 2021
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact the... Read more
Incident date: Aug 19, 2021
The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool con... Read more
Incident date: Feb 1, 2021
The contact owns a 2012 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would sway from side to side without warning. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehi... Read more
Incident date: Jun 24, 2021
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not available for the recall repair. The cont... Read more
Incident date: Mar 17, 2020
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who rep... Read more
Incident date: Aug 17, 2021
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated th... Read more
Incident date: Aug 3, 2021
The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illumin... Read more
Incident date: Aug 3, 2021
The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illumin... Read more
Incident date: Aug 15, 2021
Low beam headlights are NOT safe to drive with at night. EVEN after replaced by dealership upon being recalled. This is a disaster waiting to happen.
Incident date: Feb 1, 2020
The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driv... Read more
Incident date: Sep 1, 2018
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was n... Read more
Incident date: Jan 1, 2016
The contact owns a 2010 Cadillac SRX. The contact stated while driving 50 mph in the rain, due to the dim lighting on the headlights he failed to see a sofa in the middle of the freeway and crashed into it. The contact stated he did not sustain any injuries nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer and r... Read more
Crash
Incident date: Aug 17, 2021
The contact owns a 2013 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had ... Read more
Incident date: Oct 15, 2020
The contact owns a 2016 Cadillac SRX. The contact stated upon entering the vehicle, she noticed that there was a crack on the CUE (Cadillac User Experience) system screen. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated while she was driving, she touched the cue system screen however, it failed to respond due to the crack. The dealer was made awa... Read more
Incident date: Jan 20, 2020
Water gets into the headlight assembly causing the lights to dim and create a safety hazard, Caddilac knows of this problem but did not issue a recall only a reimbursement offer that has expired.
Incident date: Oct 15, 2020
Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000. Per side to replace with same defective lights and housings plus lab... Read more
Incident date: Sep 1, 2016
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undetermined speed in inclement weather, the headlights failed to produce adequate lighting for safe driving. There were no warning lights illuminated. The contact replaced the headlight housing. The contact called the local dealer, but vehicle was not diagnosed or repaired. The manufacturer was notified of the failu... Read more
Incident date: Apr 1, 2020
Advance lighting system the headlights stick up in the air when they should be leveled out. It’s a danger when driving at night.
Incident date: Jul 16, 2021
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the steering wheel made an abnormal sound and then seized on two separate occasions during heavy rainfall. The contact had to forcefully turn the steering wheel while driving the vehicle. The vehicle was taken to the dealer and the wheel bearing was replaced, however, the failure recurred. The vehi... Read more
Incident date: Aug 16, 2021
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, there was an abnormal sound detected. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that the part was not yet available. The contact stated that the man... Read more
Incident date: Aug 15, 2021
I RECEIVED A RECALL # N212340980. THE DEALERSHIP SAID THERE IS NO SOLUTION UNTIL GM GETS PARTS. MY SON WAS DRIVING CAR AND ALMOST HAD AN ACCIDENT ON INTERSTATE. I WANT PUBLIC KNOWLEDGE THAT GM HAS NOT COME UP WITH THE PARTS AND ALMOST KILLED MY SON BY CAR GOING OUT OF CONTROL.
Incident date: Aug 15, 2021
I RECEIVED A RECALL # N212340980. THE DEALERSHIP SAID THERE IS NO SOLUTION UNTIL GM GETS PARTS. MY SON WAS DRIVING CAR AND ALMOST HAD AN ACCIDENT ON INTERSTATE. I WANT PUBLIC KNOWLEDGE THAT GM HAS NOT COME UP WITH THE PARTS AND ALMOST KILLED MY SON BY CAR GOING OUT OF CONTROL.
Incident date: Aug 15, 2021
I RECEIVED A RECALL # N212340980. THE DEALERSHIP SAID THERE IS NO SOLUTION UNTIL GM GETS PARTS. MY SON WAS DRIVING CAR AND ALMOST HAD AN ACCIDENT ON INTERSTATE. I WANT PUBLIC KNOWLEDGE THAT GM HAS NOT COME UP WITH THE PARTS AND ALMOST KILLED MY SON BY CAR GOING OUT OF CONTROL.
Incident date: Aug 13, 2021
THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.
Incident date: Aug 13, 2021
THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.
Incident date: Jun 1, 2020
Headlights are dim on low beam. After multiple reports/complaints by owners no recall was issued. It is a safety issue.GM offered to reimburse up to $1600. My dealer wanted $2502.40 plus tax to replace the lights. $1000 over the reimbursement cost which made a total of almost $3000 I had to put out then wait to get back $1600. I have not replaced the lights. This is a product safety issue that is... Read more
Incident date: Aug 1, 2020
The contact owns a 2011 Cadillac SRX. The contact stated that the service stabilitrak warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufactur... Read more
Incident date: Aug 10, 2021
The contact owns a 2014 Cadillac SRX. The contact received a recall notification for NHTSA Campaign number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool con... Read more
Incident date: Jun 10, 2021
VEHICLE HAS A RECALL ID. RECALL 21V473. ADVISED BY DEALER FOR CADILLAC NOT TO DRIVE OR OPERATE VEHICHLE, HOWEVER GM DOES NOT HAVE PARTS TO CORRECT RECALL AND AS A CONSUMER AND ONLY TRANSPORTATION IT IS A BURDEN FOR ME . I ALSO HAVE A LOAN ON THIS VEHICLE THAT IS CURRENT IN PAYMENTS AND MUST MAKE FUTURE PAYMENTS ON A VEHICLE THAT IS UNSAFE TO DRIVE. I FEEL GM. NEEDS TO GET THIS VEHICLE REPAIRED ASA... Read more
Incident date: Jun 10, 2021
VEHICLE HAS A RECALL ID. RECALL 21V473. ADVISED BY DEALER FOR CADILLAC NOT TO DRIVE OR OPERATE VEHICHLE, HOWEVER GM DOES NOT HAVE PARTS TO CORRECT RECALL AND AS A CONSUMER AND ONLY TRANSPORTATION IT IS A BURDEN FOR ME . I ALSO HAVE A LOAN ON THIS VEHICLE THAT IS CURRENT IN PAYMENTS AND MUST MAKE FUTURE PAYMENTS ON A VEHICLE THAT IS UNSAFE TO DRIVE. I FEEL GM. NEEDS TO GET THIS VEHICLE REPAIRED ASA... Read more
Incident date: Jun 10, 2021
VEHICLE HAS A RECALL ID. RECALL 21V473. ADVISED BY DEALER FOR CADILLAC NOT TO DRIVE OR OPERATE VEHICHLE, HOWEVER GM DOES NOT HAVE PARTS TO CORRECT RECALL AND AS A CONSUMER AND ONLY TRANSPORTATION IT IS A BURDEN FOR ME . I ALSO HAVE A LOAN ON THIS VEHICLE THAT IS CURRENT IN PAYMENTS AND MUST MAKE FUTURE PAYMENTS ON A VEHICLE THAT IS UNSAFE TO DRIVE. I FEEL GM. NEEDS TO GET THIS VEHICLE REPAIRED ASA... Read more
Incident date: Mar 26, 2021
The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal drivin... Read more
Incident date: Jun 1, 2021
The contact owns a 2014 Cadillac SRX. The contact stated that service rear axle message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact called Whiteside, Chevrolet, Buick, GMC (50714 National Rd ... Read more
Incident date: Dec 13, 2018
The contact owns a 2016 Cadillac SRX. The contact stated while driving 30 MPH a month after purchasing the vehicle, he noticed that it was difficult to see the roadway because the headlights were very dim. The vehicle was taken to the dealer who diagnosed that the dim lights needed to be replaced and informed the contact he would be responsible for the cost of the repair. The manufacturer was not ... Read more
Incident date: Aug 13, 2019
The contact owns a 2013 Cadillac SRX. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Incident date: Jun 30, 2021
The contact owns a 2012 Cadillac SRX. The contact stated while driving 60 MPH, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he w... Read more
Incident date: Aug 13, 2021
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the p... Read more
Incident date: Aug 13, 2021
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the p... Read more
Incident date: Jun 30, 2021
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the vehicle started shuddering with the "Service Stability Trak" message on the instrument panel. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving with an abnormal s... Read more
Incident date: May 19, 2021
the top of the dash cover cracked. There was no reason, it just cracked.
Incident date: Aug 9, 2017
The contact owns a 2014 Cadillac SRX. The contact stated while driving at various speeds, the accelerator pedal was giving off excessive heat. The vehicle was not diagnosed or repaired. The local dealer was contacted and informed her that the vehicle was performing normally. The manufacturer was not informed of the failure. The failure mileage was approximately 4,000.