Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 23, 2022
The rear wheel well has rusted on both sides and completely rusted out a large hole (approx. 1 ft diameter area visibly effected) in the the body of the van. The rusted out section is where the back seat is anchored to the frame, so the rust has cause the seat to no longer be securely anchored to the car. The hole has also caused electrical wires to get wet when water gets into the van and intermi... Read more
Incident date: Sep 17, 2022
Stopped at a red light when the brake pedal depressed to the floor causing the vehicle to move forward from still being in gear. (No loss of brake fluid) It caused me to be involved in an accident. The investigating officer (police) tried the brakes, when he first tried the brake pedal was high and working, but then suddenly depressed to the floor for him as well. the vehicle needed to be towed to... Read more
Crash
Incident date: Mar 9, 2023
Getting flat tire or leak in tires since day one. There is a gap between tire and rim edge and whenever i drive over a road bump or railroad tracks rims cut into tire and get flat tire. Been to tesla service center 3 times already each time they charge me for service and tires. Yesterday they changed a tire and this morning that exact tire got flat again. Towed to tesla service center and they won... Read more
Incident date: Mar 9, 2023
DRIVERSIDE FRONT HEADREST JUST POPPED FOR NO REASON. LOADING KIDS IN SUV AND IT JUST POPPED, MARCH 8TH 2023 NO REASON OR EXPLINATION I CONTACTED CRYSLER CORP THEY TOLD ME THERE IS NOTHING THEY CAN DO TO HELP ME AND THAT ITS NOT COVERED THEY CAN GIVE A PRICE ON A NEW HEADREST
Incident date: Jun 1, 2020
Side view mirror motor is defective (30,000 miles, well cared for). Dealer service department needs to get clearance for repair and do not know when the mirror motor parts will be in. In the meantime, the driver's side mirror cannot be manually adjusted into proper position. This makes left lane changes very risky. Several others owners have also had this issue.
Incident date: Jun 1, 2020
Side view mirror motor is defective (30,000 miles, well cared for). Dealer service department needs to get clearance for repair and do not know when the mirror motor parts will be in. In the meantime, the driver's side mirror cannot be manually adjusted into proper position. This makes left lane changes very risky. Several others owners have also had this issue.
Incident date: Mar 6, 2023
The Whole upper control arm came off due to the recall on the right upper suspension in the front...I reported this when it happened may 2022 and no response or help from the jaguar company by that time I could not afford to get it out of impound because I was in the parking lot of the government post office right by the Evansville police station
Incident date: Mar 3, 2023
The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed and attempting to make a left or right turn, the steering wheel became difficult to maneuver. The contact stated that the steering wheel intermittently performed as designed while driving straight. No warning lights were illuminated. The dealer was notified of the failure and the contact was inform... Read more
Incident date: Mar 3, 2023
While accelerating from a traffic light, loud bang from left rear corner of car. Investigation found left rear coil spring had broken at the lower bas of the spring where it contacts the lower control arm
Incident date: Mar 2, 2023
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 10 MPH in a parking lot, the vehicle went over a traffic speed bump, the brake pedal was depressed she felt soft. The brake pedal had to be depressed to the floorboard to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become constant. The contact... Read more
Incident date: Mar 2, 2023
When I was driving and snow accumulating on the windshield put stress on the windshield wiper arm. The arm stopped working and I later found that the arm stripped out. I contacted three different dealerships and Toyota America and was told the wiper arm is no longer made ( part #85221-0C021 ). I told Toyota if it rains or snows I can not drive the vehicle due to laws and safety issues. I thought u... Read more
Incident date: Mar 2, 2023
I recently experienced Sudden Unintended Acceleration while driving my BMW X1. While turning the vehicle to park in a spot, the vehicle suddenly took off and collided with a pillar. There were four separate incidents in my town alone (Charlottesville, VA) in recent months where a BMW SUV experienced this problem. While I cannot completely rule out pedal misapplication, I would like to note that I ... Read more
Crash
Incident date: Apr 7, 2022
Hello, I was taking my car reverse and my car door was open slightly and it hit my garage door, and that was my mistake. My only problem here is, the driver side rear window broke and it broke into MILLIONS OF PIECES and shattered all over inside.the car. Not sure what the technology is, and it should not break into millions of tiny, tiny pieces. It's a brand new car and struggling to clean it be... Read more
Incident date: Feb 3, 2023
The rear frame that the trailer hitch is attached to has cracked and trailer hitch began to fail.the hitch metal also cracked and the hitch started to fall down,dropping the front of the trailer.if the trailer hitch dropped of completely,the safety devices of the trailer would not have worked. Since the safety chains and emergency brake cable are attached to the hitch,the trailer would be free whe... Read more
Incident date: Dec 24, 2022
my car will stall randomly at stop signs and red lights with absolutely no warning. it’s super dangerous and has almost caused a wreck. i have taken it to mechanic and no codes are being thrown and it’s showing nothing is wrong. it’s a matter of time a accident happens and someone gets hurt. I would definitely like to figure this out!
Incident date: Feb 1, 2023
2015 Ford transit connect 150: while driving on the freeway 60-65 mph, the brakes seem to lock up without depressing the pedal, slowing to 40 mph and shaking uncontrollably. putting on the brake to exit the flow of traffic, braking caused the vehicle to shake even more finally by pumping the accelerator, the speed increased again. finally getting off of the freeway the brake pedal went to the fl... Read more
CADILLAC
ESCALADE NA
(2021) - FUEL SYSTEM, DIESEL
Mar 1, 2023
Incident date: Feb 23, 2023
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Mar 1, 2023
Truck went into limp mode. Stabilitrak check light came on vehicle slowed down to 27 miles per hour.
Incident date: Feb 14, 2023
The contact owns a 2015 Ford F-150. The contact stated that while driving 70 MPH, the upper frame used to hold the rear power slider rear window privacy glass into place detached, and the glass fell forward. There were no injuries sustained. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The dealer was notified of the failure and referred the co... Read more
Incident date: Feb 9, 2023
Truck was due for oil change and tire rotation so I brought it to the dealer I purchased it from on Friday, 24-Feb-2024. When the service tech removed the driver side rear tire, the spindle nut securing the wheel hub to the axle fell on the ground due to a fracture (picture attached) in the mating threaded part of the axle. Was informed of customer satisfaction campaign 22B34 and a replacement par... Read more
CADILLAC
ESCALADE NA
(2021) - TIRES
Feb 25, 2023
Incident date: Dec 2, 2022
225/45zr1794w purchased at discount tire. TPMS system failed after tire installation. I told the technician and he reset the system. Five miles later TPMS indicator came on. Malfunction TPMS. I monitor the tire pressure periodically and the tires seemed fine. While driving on Florida 528 to the airport i heard a rumbling and pulled over immediately. The tire sidewall was cut almost all the way ar... Read more
Incident date: Feb 17, 2023
A tree fell on my car during a storm. The tree remains on top of my car. Waiting for your party to remove it off of my car.
Incident date: Dec 26, 2019
There was a previous recall with some of these vehicles where car seems to have acceleration problem after being at stop and the vehicle has difficulty accelerating and shifting gears. This has happened while in the middle of traffic and driving which could have caused an accident. Not sure if it is something with the transmission or what the issue is. The vehicle has been taken twice to Hyundai S... Read more
Incident date: Feb 23, 2023
My motorcycle began stalling when I pulled in the clutch and braked when approaching stops or when moving through slow speed turns. As time went on, it became more and more frequent. At least, once per ride. In December 2022, I took my Trident in for its annual service and mentioned the stalling to the technician. He said they would take a look at it and see what's up. When I picked up my bike, t... Read more
Incident date: Feb 13, 2023
The contact owns a 2022 KTM 390 Adventure R. The contact stated while riding approximately 10 MPH, the rear axle nuts and bolts detached and the rear tire wobbled. No warning lights were illuminated. The motorcycle was towed to the residence and had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The fai... Read more
Incident date: Nov 16, 2022
I only had it 2 weeks and I was driving it and it mad a loud noise you couldn’t give it no gas and it shut off so we’re trying to start it. It sounded like a rod rattling in the engine. And I just had a new oil change, and when I reject all it was black as dirt. I don’t understand because I just got the car never made a first car payment yet that was very unsafe. I had to pay for 2 differen... Read more
Incident date: Nov 16, 2022
I only had it 2 weeks and I was driving it and it mad a loud noise you couldn’t give it no gas and it shut off so we’re trying to start it. It sounded like a rod rattling in the engine. And I just had a new oil change, and when I reject all it was black as dirt. I don’t understand because I just got the car never made a first car payment yet that was very unsafe. I had to pay for 2 differen... Read more
Incident date: Dec 23, 2022
My power steering has become intermittent and sluggish then works great for some periods of time. I would like my vehicle added to the Safety Recall VB8 / NHTSA 19V-812 Electric Power Steering Gear.
Incident date: Jan 21, 2023
The vehicle is using excessive engine oil. I change the oil every 3,000 miles. I am currently adding about 5 quarts of oil between oil and filter changes. That's 10 quarts of oil every 3,000 miles. The vehicle has about 99,000 miles on it. It has been getting progressively worse the more miles it goes.
Incident date: Feb 1, 2023
The car makes noises when stealing, really rough on freeway and noisy, stealing shakes. Not acceptable for a car at this price range and claimed quality.
CADILLAC
ESCALADE ESV
(2022) - LANE DEPARTURE: ASSIST
Feb 17, 2023
Incident date: Jan 10, 2023
I have a video taken from the front camera of my Tesla S showing the entire incident that I can upload. On Dec 26, 2022 my beta FSD was engaged. The Tesla made a left hand turn onto the highway and then erratically ran off the road jumping the curb on a university sidewalk damaging wheels and tires. I suffered a right knee contusion from the impact of the hit.
Crash
Incident date: Feb 17, 2023
Upon entering the vehicle it is displayed that there is a 12V error and that the electrical system is malfunctioning. The vehicle cannot be put into gear. Exiting the vehicle and reentering the vehicle clears the error most of the time, making it seem like this error is false. One time though this error lasted for more than 30 minutes than went away. I drove the vehicle to the dealer and they conf... Read more
Incident date: Nov 5, 2018
2007 Cadillac DTS has been giving me problems with leaking water from either the moon roof or roof itself near driver's door.the floor gets soaked with water and has caused a part called a yaw under the seat to short the wiring out and had to be replaced because it controls the tail lights and tail lights and brake lights were staying stationary when driving so car behind me has no indication whet... Read more
Incident date: Nov 5, 2018
The contact owns a 2022 Tesla Model Y. The contact stated that while in Autonomous Self Driving mode and in manual driving mode with the Adaptive Cruise Control engaged with speeds set to 70 MPH or higher, the vehicle experienced phantom braking. There were no warning signs illuminated. The failure was self-corrected, but then recurred. The failure had occurred approximately 9 times. The contact h... Read more
Incident date: Nov 5, 2018
The contact owns a 2022 Tesla Model Y. The contact stated that while in Autonomous Self Driving mode and in manual driving mode with the Adaptive Cruise Control engaged with speeds set to 70 MPH or higher, the vehicle experienced phantom braking. There were no warning signs illuminated. The failure was self-corrected, but then recurred. The failure had occurred approximately 9 times. The contact h... Read more
Incident date: Dec 19, 2022
When traveling on a divided highway in the left lane with no vehicle ahead of me, as I am passing a vehicle in the right lane, just when I am about even with that vehicle beside me my truck applies the brakes firmly and unexpectedly. There is no associated warning message on the instrument panel display or audio alert like there is when it goes into collision avoidance. When it happened the first ... Read more
Incident date: Feb 12, 2023
Driver's seat windshield panel flew off while driving. Part number BB5Z-7803145-AA
Incident date: Feb 10, 2023
I drove the car in the morning with no issues for 45 mins. Later that day I started the car and three warning messages appeared-- SERVICE POWER STEERING, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, & REAR BRAKING ASSIST UNAVAILABLE. There were no previous warnings or messages. The car was not safe to drive because I could not turn the wheel easily at all. When I called the dealership t... Read more
Incident date: Feb 10, 2023
I drove the car in the morning with no issues for 45 mins. Later that day I started the car and three warning messages appeared-- SERVICE POWER STEERING, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, & REAR BRAKING ASSIST UNAVAILABLE. There were no previous warnings or messages. The car was not safe to drive because I could not turn the wheel easily at all. When I called the dealership t... Read more
Incident date: Nov 1, 2022
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number 22V686000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Feb 13, 2023
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal oil odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil filter housing was cracked and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failur... Read more
Incident date: Feb 13, 2023
The contact owns a 2014 Ford Expedition. The contact stated while driving at various speeds, the vehicle suddenly decelerated, with the tachometer at zero. The service engine warning light was illuminated. After restarting the vehicle, the failure was self-corrected. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The co... Read more
Incident date: Jan 2, 2023
The contact owns a 2016 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle started smoking behind the glove box. The contact related the failure to NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall was not yet available. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The man... Read more
Incident date: Jan 25, 2023
Once again for the about 100th time our 2021 Ram 1500 EcoDiesel cuts off and when I means cuts off everything is off. No warning of any sort. Was going about 50mph and just completely shutdown on 880 Southbound in SF Bay Area. Truck has 52k miles is maintained and no codes no nothing. I had my children in the vehicle at the time of incident. We slowly pulled the shoulder with the help of rig drive... Read more
4 injured
CADILLAC
ESCALADE ESV
(2023) - ELECTRICAL SYSTEM
Feb 10, 2023
Incident date: Feb 6, 2023
The car has rebooted (like a computer) three times in the last month as I am driving the car. Not in Park, not just starting the car. I am in drive and the car just reboots. Today, I received a warning about my forward collision system and all the lights on the dashboard lit up.
Incident date: Feb 1, 2023
This is a new Corolla cross 2023 FWD car just bought one month only. It keeps stalling out during stop at traffic light on the road, the dashboard showed “Ignition on”, “Steering power low”, “engine check signal”, warning beeps and then the car was locked. This happened 5 times within 2 weeks. This is a safety issue. First time (01/28/2023) getting towed car back to Toyota dealersh... Read more
Incident date: Feb 1, 2023
This is a new Corolla cross 2023 FWD car just bought one month only. It keeps stalling out during stop at traffic light on the road, the dashboard showed “Ignition on”, “Steering power low”, “engine check signal”, warning beeps and then the car was locked. This happened 5 times within 2 weeks. This is a safety issue. First time (01/28/2023) getting towed car back to Toyota dealersh... Read more
Incident date: Oct 30, 2022
The paint started peeling from the hood in my field of vision.