Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 10, 2023
Rear main seal is leaking oil massively.
Incident date: May 17, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case num... Read more
Incident date: Jul 4, 2023
Steering sticks and “clicks” after sustained driving at highway speeds, especially when turning left. Once it starts at highways speeds, it continues at low speeds until the car rests for a period. The problem temporarily goes away but then returns when the above me tokens conditions are reached again.
Incident date: Jun 26, 2023
We are trying to make it out of the mountains of Colorado and back home to Missouri. We have the most horrific shaking on our truck. I am scared to death. This "death wobble" is TERRIBLE! I want someone to know now in case we die! We have a horse trailer loaded down with 4 horses and 2 dogs. There should be a recall for this!!!! Signed [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMA... Read more
Incident date: Jun 26, 2023
We are trying to make it out of the mountains of Colorado and back home to Missouri. We have the most horrific shaking on our truck. I am scared to death. This "death wobble" is TERRIBLE! I want someone to know now in case we die! We have a horse trailer loaded down with 4 horses and 2 dogs. There should be a recall for this!!!! Signed [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMA... Read more
Incident date: Jun 19, 2023
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started and shifted into reverse, the vehicle started jerking. The vehicle was shifted to drive, the accelerator pedal was depressed; however, the vehicle started to lose motive power. Additionally, the contact observed that the engine was revving unintendedly. The vehicle was taken to a dealer where it was diagnosed... Read more
Incident date: Feb 1, 2023
The driver side door pops and cracks when opened and is difficult to open and close now. I am concerned that I will not be able to open or close, and if I cannot close my door I cannot put the car into gear so I am concerned that there will be multiple different opportunities to leave me stranded. I have pictures of both driver side and passenger side doors showing that the weld on the driver side... Read more
Incident date: Jul 7, 2023
The entire radio screen is delaminating. The dealer said it needed updated. They said they updated it. And a new screen would be about $3,000.00. As you can see in the picture the screen is very bubbled. It is almost completely inoperable. The top right hand side has a button that keeps popping on and off. It is very audible and is distracting to the point of being undeliverable. The only way to... Read more
Incident date: Jul 7, 2023
The contact owns a 2020 BMW X3. The contact stated while driving 10-15 MPH, he heard an abnormal noise from the rear differential bolt. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was appr... Read more
Incident date: Oct 6, 2022
My vehicle was in a collision on the freeway and the airbags did not deploy. The car is being assessed to see if it deemed totaled. Regardless of the outcome of the status of the vehicle, given the impact of the accident, the airbags should have deployed given the impact of the collision and the impact on the car.
Crash
CADILLAC
XT5
(2018) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Jul 6, 2023
Incident date: Jul 3, 2023
The contact owns a 2010 Nissan Titan. The contact stated that after reversing out of a parking space, while depressing the brake pedal, the brake pedal went to the floorboard. The contact was able to bring the vehicle to a complete stop by engaging the parking brake and shifting the vehicle into park. After a visual inspection, the contact observed a hole in the driver's side brake line. The tract... Read more
Incident date: Jul 3, 2023
Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the Un... Read more
Incident date: Jul 3, 2023
Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the Un... Read more
Incident date: Jul 1, 2023
Every time I parked the car, the dashboard will light up and give me a message to " SHIFT TO PARK" I have read that this can means a malfunction in my transmission or it could be a sensor. I have also read that this type of cars have a recalls on 2016-2019. I just purchased this car Aug of 2022
Incident date: Apr 1, 2023
Multiple times the car while on cruise control has slammed on brakes due to seemingly nothing. It's without warning our alert and it is extremely violent. It happens at least once every week.
Incident date: Jun 26, 2023
Check engine light and HEV warning light come on and vehicle looses all power. It has been confirmed by myrtle beach Hyundai also they tried fixing the problem gave me back car supposedly fixed just to have same problem within 24 hours.The problem started later part of April and is still ongoing vehicle has been towed 3 times so far.My concern is what happens if I loose all power while driving.
Incident date: Jun 26, 2023
Check engine light and HEV warning light come on and vehicle looses all power. It has been confirmed by myrtle beach Hyundai also they tried fixing the problem gave me back car supposedly fixed just to have same problem within 24 hours.The problem started later part of April and is still ongoing vehicle has been towed 3 times so far.My concern is what happens if I loose all power while driving.
Incident date: Jul 1, 2023
On a cold start, when I press the brake and the start button on my vehicle, the vehicle does not turn on it. It takes anywhere between 7-10 tries before the vehicle wants to turn on. I have taken the vehicle to the manufacturer’s service center and have called the manufacturer multiple times and they don’t want to recognize it is an issue. I’ve showed them multiple video evidence of the issu... Read more
Incident date: Jul 1, 2023
Castle Rock ST Tire size ST 225/75R15 blew out on the way home from a camping trip. The tires are like new. No warning at all the tread just peeled away like a tin can on the highway causing lots of damage to my camper. I put the spare on and a week later I took it to the dealer so they could do an estimate on it for repairs the other tire blew out on the highway causing more damage to my camper.
Incident date: Feb 4, 2023
Had brake calipers replaced 3 weeks ago. Picked up vehicle and brake pedal was going to the floor. Dealer said it was air in the line. Get vehicle back and 2 weeks later I am driving I apply the brakes and the pedal goes to the floor and my vehicle barely stops. Almost hit the person in front of me. The warning light for Low Brake Fluid Comes on. I am told by the Dealer that the rubber brake... Read more
Incident date: Mar 3, 2023
I was at a red light. When the light turned green and I pressed the accelerator the car wouldn’t move. The check engine, charging system malfunction and electronic power steering system warning light appeared on dash. Car locked up. I moved car into neutral and then drive and car was able to move. Took it to dealer next day. Cars almost ran into the back of me! I had just turned on the street fr... Read more
Incident date: Mar 3, 2023
The front windshield side trim piece detached from my vehicle while driving and was hanging on by a tiny piece of rubber. I had to pull over on the interstate to pull it off which was very dangerous.
Incident date: Feb 1, 2022
On an express way on multiple occasions when I’ve tried to accelerate, the transmission disengaged completely. I was moving in traffic going 70-85 mph with no power to accelerate or maintain speed until the rpm hit 1000 and speed dropped below 45mph. Other times when going from park to drive or reverse the car will “clunk” and jerk like i was driving a stick shift and missed the mesh point ... Read more
Incident date: Jun 24, 2023
When I was in an accident in 2006 Airbags did not open. I worry about valve cap and if it is safe. Other this when opening my door Door handle are defected and breaking off. I never had a car where door handles break. I would like assistance with these issues. Thank you. [XXX]-Customer INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jun 12, 2019
For months our backup camera would turn blue and not show the rear cameras. Also during this time, on occasion the emergency braking would stop us from backing up and then the brakes would not work. We had a recall on the blue screen software but the breaking has started again.
Incident date: May 19, 2023
Multiple moments of phantom braking 15+ times TODAY driving from North Platte, NE to Havelock, IA on cruise or auto pilot. Extremely dangerous, could've caused pile ups/rear end collisions. Screen would 50% of the time show a semi or vehicle in front of me when nothing was there. I tried cleaning the windshield, thought it helped for a bit then it happened again. This happened on both interstate d... Read more
Incident date: Mar 1, 2023
On multiple occasions the motorcycle engine has stopped/stalled as I approached a stop sign or traffic light and pulled in the clutch. In the most recent incident I was exiting a highway after several hours of riding, including multiple stops and starts and a range of speeds and weather conditions. I decelerated using engine braking from 6th to 1st gear, and then pulled in the clutch, whereupon ... Read more
Incident date: Mar 1, 2023
The contact leased a 2022 Kia K5 equipped with Pirelli Tires, Tire Line: P Zero AS, Tire Size: 235/45/R18. The contact stated that the passenger’s side front tire had a bubble. The vehicle was taken to an independent mechanic where the tire was replaced. The vehicle was taken to the local dealer where it was diagnosed that the driver’s side rear and passenger’s side rear tire thread depth wa... Read more
Incident date: Apr 28, 2023
Rear window exploded sitting in my closed garage. Did a lot of research on it and apparently this has been happening to numerous people dating back to 2010 on all the f series picks. FORD refuses to issue a recall. CHILDREN CAN BE HURT BY THIS. SOMETHING MUST BE DONE.
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES
Jun 22, 2023
Incident date: Jun 22, 2023
While braking at random times, at any speed, the vehicle surges forward. This makes you have to break harder to get the vehicle to stop. It seems as if the breaks do not work at all for a brief period. I have brought it into the dealer, my car is no longer under warranty, they found nothing wrong.
Incident date: Jun 22, 2023
1.) I would like to begin by saying that my bike is nearly brand new. Only just over 4k miles. So, the following problem is not in any way a result of the bike being an old or beaten down vehicle. The rear brake light and turn signals failed due to the cable that runs under the rear fender to the rear lights (being suspended by very weak and half attached thin metal tabs) becoming dislodged from t... Read more
Incident date: Jun 22, 2023
The Suspension Subframe Crossmember (Front) Part Number: 544B2-EG300 Supersession(s): 544B2EG300 Fits Infiniti G35’s (2007-2009) Have issues where it starts to rust on all areas of it . This includes the joints of the cross member and support areas. The rusting that occurs definitely impacts the structural integrity of the part and it can very well be a safety issue and a fatality waiting to ... Read more
Incident date: Jun 22, 2023
The Suspension Subframe Crossmember (Front) Part Number: 544B2-EG300 Supersession(s): 544B2EG300 Fits Infiniti G35’s (2007-2009) Have issues where it starts to rust on all areas of it . This includes the joints of the cross member and support areas. The rusting that occurs definitely impacts the structural integrity of the part and it can very well be a safety issue and a fatality waiting to ... Read more
Incident date: May 26, 2023
VW repaired clock spring (a recall) after airbag warning, steering wheel controls stopped working. VW returned the vehicle to me, the customer, with the clock spring supposedly repaired yet steering wheel buttons, including cruise control and others, remained broken and unusable. VW wanted several hundred dollars to fix this, despite the issue obviously being directly related to the clock spring a... Read more
Incident date: May 26, 2023
VW repaired clock spring (a recall) after airbag warning, steering wheel controls stopped working. VW returned the vehicle to me, the customer, with the clock spring supposedly repaired yet steering wheel buttons, including cruise control and others, remained broken and unusable. VW wanted several hundred dollars to fix this, despite the issue obviously being directly related to the clock spring a... Read more
Incident date: May 26, 2023
While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the ... Read more
Incident date: Jun 16, 2023
Eats up oil, no oil leaks, shuts off while driving but will start back up. But it's dangerous when your on the interstate and it quits running and traffic is behind you. Multiple of people with this model experience the same thing with the oil consumption, and dying on them even after replacing multiple items that were suggested the vehicle needed but made it worse and now doesn't want to drive wh... Read more
Incident date: Jun 16, 2023
When trying to turn, the wheel will lock and jerk in the opposite direction, at the same time my dash will say service stabilitrack and my radio screen turns black and the air conditioner/heater turns off. The car looses all power and the ability to turn the wheel in any direction
CADILLAC
ESCALADE ESV
(2019) - ENGINE
Jun 20, 2023
Incident date: Jun 20, 2023
Car began giving us an issue while driving several months ago : driving up hills at a speed of 20 mph or less, the vehicle begins to jerk and pulse. There is also a knocking sound coming from the rear of the vehicle. Much of this also happens in parking lots at speeds of less than 10 mph. Driving at a speeds of greater than 60 mph / highway the car will pulse as well. This does not change with... Read more
CADILLAC
ESCALADE ESV
(2019) - POWER TRAIN
Jun 20, 2023
Incident date: Jun 20, 2023
Car began giving us an issue while driving several months ago : driving up hills at a speed of 20 mph or less, the vehicle begins to jerk and pulse. There is also a knocking sound coming from the rear of the vehicle. Much of this also happens in parking lots at speeds of less than 10 mph. Driving at a speeds of greater than 60 mph / highway the car will pulse as well. This does not change with... Read more
CADILLAC
ESCALADE ESV
(2019) - STEERING
Jun 20, 2023
Incident date: Jun 20, 2023
The power steering won’t kick in and has left me stranded several times. This happens all the time and is a safety issue for sure.
Incident date: Jun 16, 2023
Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.
Incident date: May 12, 2023
Waiting to turn at a busy intersection then proceeded to press the accelerator the vehicle lossed power and had shut off. I Shifted gear to park to start engine and it would not go faster than 10mph. Vehicles behind nearly wrecked into me and were honking their horns. It had died again then started back up. I was able to drive home before it died again. Vehicle towed to dealership. Was told they ... Read more
Incident date: Jun 12, 2023
With increasing frequency, we have noticed what feels like the brakes releasing after being applied. This has happened at low speeds 5-10mph and mid speeds of 20-30's mph. It seems to happen more often when cornering or coming to full stop at low speeds. When the brakes let up it seems almost to accelerate the vehicle. So far we have been able to avoid a collision, but we are fearful that we may h... Read more
Incident date: Jun 15, 2022
The contact owns a 2021 Hyundai Elantra. The contact stated while driving 30 MPH, the vehicle decelerated and lost motive power. The contact stated that the vehicle went into LIMP Mode. The vehicle was taken to the dealer on three occasions; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximatel... Read more
Incident date: Jun 13, 2023
Within the past few weeks I recall hearing an explosive sound while driving. I pulled over to assess the situation but could not see any obvious cause of the loud noise. I seldom open the moon roof but when I did I made the connection between the explosive sound and the shattered glass moon roof. My research shows that there have been many reported incidents of shattering moon roofs and I woul... Read more
Incident date: Jun 2, 2023
On multiple occasions, the vehicle has exhibited, what I would call, a loss of acceleration. I first noticed this during a right-hand turn from a stop. I took my foot off the brake, initiated the turn and applied the throttle, and the vehicle took 1-2 seconds before it started to accelerate. The vehicle was in "Normal" drive mode. Currently, this issue is occurring during right and left-hand t... Read more
Incident date: May 31, 2023
Drive train is malfunctioning. Safety risk unknown. Vehicle subject to "juddering." Honda Technical Service Bulletin 10-086 dated May 25, 2017 (superseding HSB 15-086 dated August 18, 2016) Entitled "Vibration While Driving Under Light Acceleration" presumably issued to dealers. Dealers were advised to update A/T software "at the customer's request." Also, transmission fluid to be replaced. I hav... Read more
Incident date: Jun 12, 2023
The serpentine belt ended up behind the crankshaft pulley. As it rotated and shredded, the belt was also penetrating the crankshaft seal. Shreds of rubber along with the seal entered the VANOS system. Rubber filled the oil pan, oil pick up tube was filled with bits of what was the belt. The engine has internal damage from the interception into the timing chain. Independent Service Center The war... Read more
Incident date: Jun 12, 2023
At approximately 12:05 pm on Monday, 6/12/23, I was making a right turn into a parking spot in front of Golden1 Credit Union, at 1040 E. Cypress Avenue. I was halfway into the turn when my driver's airbag deployed, striking me in the stomach and right hand and forearm. Despite being startled by the loud explosion, I managed to finish parking without hitting either the vehicle next to me or the cur... Read more
1 injured