Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 10, 2023
Error message of collision prevention assist inoperable. Mercedes dealer wants $400 to look at it only.
Incident date: May 10, 2023
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Incident date: May 10, 2023
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Incident date: Aug 1, 2023
Really common issue of sticky steering on this car. Sometimes my steering wheel won’t wanna turn back straight. It seems like a very serious safety issue.
Incident date: Feb 6, 2023
The first problem that happened with the 2017 Chevrolet Suburban was we were driving and the 1 of 2 brake boosters gave out. We had to contact with customer service of Chevrolet of informed them about what happened. We took the vehicle to a local dealership to have fixed, then after that we started to have problems with the transmission, fuel pump and the air ride. With the transmission/electri... Read more
Incident date: Feb 6, 2023
The first problem that happened with the 2017 Chevrolet Suburban was we were driving and the 1 of 2 brake boosters gave out. We had to contact with customer service of Chevrolet of informed them about what happened. We took the vehicle to a local dealership to have fixed, then after that we started to have problems with the transmission, fuel pump and the air ride. With the transmission/electri... Read more
Incident date: Nov 1, 2022
ABS error message on 2018 RAM 2500 truck screen ABS error - [XXX] mileage 4,718: Replaced ABS module and HCU control unit ABS error - [XXX] mileage 12,097: Replaced ABS module and HCU control unit ABS error - [XXX] mileage 15,190: Texan Chrysler scheduled service for 3/11/24 [XXX] Called Texan Chrysler and told it is HCU control unit and we are passed 2 year warranty by several days and will n... Read more
Incident date: Oct 14, 2023
The contact owns a 2014 Ford F-150. The contact stated that while turning the steering wheel in either direction, the power steering assist failed to operate as needed. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 14V316000 (Steering) which was linked to the failure. The dealer and the manufacturer were both notified of the failure, and ... Read more
CADILLAC
ESCALADE ESV
(2020) - POWER TRAIN
Mar 13, 2024
Incident date: Feb 13, 2024
Over the past 15 months, our 2017 Honda Ridgeline has been at the Honda dealership service for over 90 days, or 20% of the elapsed time. A 2nd replacement of the torque converter (3rd unit) in March 2024 has not resolved the judder/vibration, which does not occur when the engine temperature is cold. The vibration is consistently recurring once the engine has reached nominal operating temperature... Read more
CADILLAC
ESCALADE ESV
(2020) - POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 13, 2024
Incident date: Feb 13, 2024
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
CADILLAC
ESCALADE ESV
(2020) - UNKNOWN OR OTHER
Mar 13, 2024
Incident date: Feb 13, 2024
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
Incident date: Mar 13, 2024
Driving down the road, the car enters a phase where you can not accelerate at all. It seems like the fuel injectors are cut off by 90% and you can only accelerate to about 35 mph. Although this has happened the whole life of the car 26,000 miles, today I was fed up with it and decided to make it known there is an issue. I've tried different fuel and that did not fix it. As a mechanic myself, I fee... Read more
Incident date: Mar 13, 2024
My van driving on the highway and pop up two error cods at the same time, one is transmission system problem and the other is blind spot info system problem. Check it out with code P0741. And this incident happened 7 times in the past 6 months.
Incident date: Feb 13, 2023
The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the vehicle was without power steering functionality. There were no warning lights illuminated. The vehicle was not taken to the dealer but was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 148,000.
Incident date: Jan 19, 2024
See attached document for complaint
Incident date: Nov 20, 2023
See attached document for complaint
Incident date: Jan 3, 2023
The CVT transmission in my Kicks slips every time I try to accelerate. It will also stall out from time to time, lose power and die. I've had this happen on an interstate before, almost causing a serious wreck. I have taken it to the dealership multiple times and they keep telling me that there is nothing wrong with it mechanically that they can see.
Incident date: Dec 14, 2023
See attached document for complaint
Incident date: Dec 14, 2023
Issue with steering. Vehicle occasionally and sporadically has a sticking wheel. When driving and making a slight adjustment the wheel sticks slightly and has to be adjusted.
Incident date: Jan 26, 2024
Seat belt won't snap on the driver side.
Incident date: Mar 8, 2024
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried... Read more
Incident date: Dec 12, 2023
The contact owns a 2016 Ram 1500. The contact stated that upon the start of the vehicle, the steering wheel independently steered to the left and seized in place. The contact stated that steering wheel icon started to flash on the instrument panel with the "Power Steering Service" and "Service Power Steering" messages displayed. The vehicle was towed to a dealer where a diagnostic test was perform... Read more
Incident date: Dec 12, 2023
The driver's seat belt became stuck in the unused position and we were unable to pull it out to extend it to the locking mechanism. This put the driver at risk in that there was no usable seat belt, and therefore the driver would be unprotected in the event of a crash. The vehicle is currently at the Honda service department, and the technician believes there is something wrong with the ratcheti... Read more
Incident date: Dec 12, 2023
The contact’s girlfriend owns a 2018 Chevrolet Equinox. The contact stated the girlfriend's vehicle was parked and would not start. The contact utilized a Nickson Industries Engine Heater Oil Product, CAT' Engine Heater 90-Watt Dipstick Heater 24-inch, Part number 15200, to heat the engine oil. However, a part of the dipstick heater melted off into the oil pan. No warning light was illuminated. ... Read more
Incident date: Jan 22, 2024
The contact owns a 2022 Winnebago Revel. The contact stated that while driving at approximately MPH 40 the Winnebago crashed into the rear of a second vehicle which caused two additional vehicles ahead to be rear-ended and a third vehicle to crash into the rear of the Winnebago. During the crash, the Winnebago sustained severe front-end damage but the air bags did not deploy. No injuries were repo... Read more
Crash
Incident date: Feb 28, 2024
While driving [XXX] on [XXX] in Texas, the Tesla autopilot abruptly and forcibly applied the brakes while I was driving approximately 77 mph. I was almost rear ended by a semi truck due to this issue. This happened again about 20 miles down the road and I disengaged the cruise control and autopilot altogether at that point. This is a continuous problem that needs to be addressed. INFORMATI... Read more
Incident date: Jul 5, 2023
Front safety system fault with complaints on Nov 21, 2023, Nov 27, 2033 and then on March 6, 2023 then Tesla service finally repaired and advised as follows: “Technician Notes Verified customer concern alert was not present on drop off but when moving drivers seat through range of motion found faults appeared. Inspected pin fit of harness found no pin issues. Replaced the drivers seat harness an... Read more
Incident date: Mar 8, 2024
The Moonroof/Sunroof’s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.
Incident date: Mar 8, 2024
The Moonroof/Sunroof’s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.
Incident date: Mar 7, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The front warning collision comes on when a car is not even close. Engine, a part in the engine area has been replaced twice. Transmission, not shifting properly when 2/3. How was your safety or the safety of others put at risk? The unit will try to brake. The check engine light has come on more tha... Read more
Incident date: Apr 15, 2018
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the con... Read more
Incident date: Apr 15, 2018
MY 2018 HYUNDAI ELANTRA WENT FROM 50 MPH TO 0 IN SECONDS. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE ENGINE SHUT OFF. THE ENGINE AND OIL LIGHTS CAME ON . CAR DIDNT TURN OVER AFTER THAT GOT IT TOWED TO MY HOUSE AND ONCE THERE CHECKD THE OIL AND THE OIL WAS COMPLETELY EMPTY. RECEIVED MY LAST OIL CHANGE ON 1/31/2024 STILL HAD MILES LEFT OVER BEFORE GETTING ANOTHER OIL CHANGE. THERE WAS NO WARNI... Read more
Incident date: Apr 15, 2018
MY 2018 HYUNDAI ELANTRA WENT FROM 50 MPH TO 0 IN SECONDS. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE ENGINE SHUT OFF. THE ENGINE AND OIL LIGHTS CAME ON . CAR DIDNT TURN OVER AFTER THAT GOT IT TOWED TO MY HOUSE AND ONCE THERE CHECKD THE OIL AND THE OIL WAS COMPLETELY EMPTY. RECEIVED MY LAST OIL CHANGE ON 1/31/2024 STILL HAD MILES LEFT OVER BEFORE GETTING ANOTHER OIL CHANGE. THERE WAS NO WARNI... Read more
Incident date: Mar 5, 2021
My 2022 tundra seat panel start to fall apart. Front bumper coming out. Door rattle. Windshield distortion makes my visibility can’t see good. Windshield molding coming loose. The tires keep loosing air pressure and Toyota refuse to add more air pressure .radio keep getting disconnected from my Bluetooth .i have all video and evidence showing all this defected happen but Toyota will not fix unde... Read more
Incident date: Mar 5, 2021
All systems associated with the Lane Keeping Assist System are intermittent. No event caused them to initially fail and no discernible conditions cause it to fail currently. The system works intermittently.
Incident date: Mar 5, 2021
All systems associated with the Lane Keeping Assist System are intermittent. No event caused them to initially fail and no discernible conditions cause it to fail currently. The system works intermittently.
Incident date: Jan 18, 2024
In reverse my brakes dont work, its like they are grinding, ive changed the rear brakes hoping to fix the issue, i have no codes. It has almost made me wreck due to failure to stop with my kids in the truck, also the afm system is defective in order to keep my engine as safe as possible i had to put a afm deactivate plug into the obd port. Ive tried to figure out the brakes but no one can explain.... Read more
Incident date: Oct 23, 2023
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The lo... Read more
Incident date: Oct 23, 2023
The contact owns a 2019 Ford Mustang. The contact stated while driving at various speeds, the vehicle was experiencing hard shifting, and the transmission was slipping. The contact stated that the vehicle was taken to a transmission specialist, where the contact was informed that the transmission fluid was low, and a quart of transmission fluid was added to the vehicle. The contact stated that the... Read more
Incident date: Feb 10, 2024
The contact owns a 2018 Ford F-150. The contact stated that when the vehicle started, the contact noticed that the engine sounded unusually loud. The contact described the sound as the engine sounded like a diesel vehicle. The contact stated that the engine was not operating to the intended efficiency. The contact could hear that the timing chain was loose. In addition, the contact stated that th... Read more
Incident date: Feb 10, 2024
The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the "Engine Malfunction, Service Now" message was displayed on the instrument panel. In addition, the "Parking Aide Malfunction Service Required" message was displayed on the instrument panel when the vehicle was shifted into reverse(R). The vehicle also stalled upon the depression of the accelerator pedal a... Read more
Incident date: Feb 28, 2024
While driving the steering wheel sticks when making slight turn
Incident date: Aug 1, 2023
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked, the front windshield fractured without impact. The contact stated that it was the second time that the failure had occurred. The vehicle was taken to the dealer where the contact was informed that the failure was due to the impact of a possible rock chip. The contact was also advised that the failure was ... Read more
Incident date: Dec 10, 2023
The vehicle was non responsive - yet was charged (EV). Numerous times I have not been able to unlock the car via the key fob. There is a “backup” RFID chip in the fob that’s supposed to unlock the vehicle by holding it near a spot on the door handle, however— that system did not work and I was stranded in the rain for a couple hours. Eventually when I returned to the vehicle to try again ... Read more
Incident date: Dec 10, 2023
The vehicle was non responsive - yet was charged (EV). Numerous times I have not been able to unlock the car via the key fob. There is a “backup” RFID chip in the fob that’s supposed to unlock the vehicle by holding it near a spot on the door handle, however— that system did not work and I was stranded in the rain for a couple hours. Eventually when I returned to the vehicle to try again ... Read more
Incident date: Jan 28, 2024
Recently purchased a NISSAN Altima 2024. Found the backup/camera safety component as well as front and side cameras extremely cloudy whether its in the day or night. Not to mention during inclement weather it gets worse. It is to the point I cannot see clearly behind or my surroundings with these cameras. Sun reflection blinds every thing making it impossible to see. Brought it up to the sales per... Read more
Incident date: Jan 28, 2024
The contact owns a 2018 Ford EcoSport. The contact stated while driving 20 MPH, the vehicle shut off. The vehicle restarted but shut off again. The check engine and oil warning lights illuminated upon restarting the vehicle. The vehicle was taken to the local dealer, who informed the contact that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufactu... Read more
Incident date: Jan 1, 2024
Unknown-APPARENTLY THIS IS AN ON GOING WRANGLER ISSUE BUT WAS NEVER recalled AND I SEE NO COMMENTS. I see all over the forums that this is a problem and it is driving me insane coming from the left front wheel well area not only during breaking, but both breaking and slowing down no foot on gas or break. There is a very large, creaking, loud, creaking noise, coming out of that area. It also makes... Read more
Incident date: Jan 1, 2024
Unknown-APPARENTLY THIS IS AN ON GOING WRANGLER ISSUE BUT WAS NEVER recalled AND I SEE NO COMMENTS. I see all over the forums that this is a problem and it is driving me insane coming from the left front wheel well area not only during breaking, but both breaking and slowing down no foot on gas or break. There is a very large, creaking, loud, creaking noise, coming out of that area. It also makes... Read more