Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 1, 2024
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer... Read more
Incident date: Nov 15, 2023
It is dead everyday and I have to jump it I noticed when I attach a power source it makes very odd noises. I feel the current recall you have on the g80 2020 may be the issue. It runs extremely hot wit no warning lights showing. I have had a lot of brake dust and the car is hot fast. Also issues with usb and when connected to phone it sound like crackling and volume sounds odd unless I unplug an... Read more
Incident date: Nov 15, 2023
It is dead everyday and I have to jump it I noticed when I attach a power source it makes very odd noises. I feel the current recall you have on the g80 2020 may be the issue. It runs extremely hot wit no warning lights showing. I have had a lot of brake dust and the car is hot fast. Also issues with usb and when connected to phone it sound like crackling and volume sounds odd unless I unplug an... Read more
Incident date: May 1, 2024
I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next smal... Read more
Incident date: Apr 27, 2024
The contact owns a 2019 Ford EcoSport. The contact stated after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the thermostat was stuck open and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Incident date: Apr 27, 2024
On January 8, 2024, we experienced total brake failure with the brake pedal going all the way to the floor. The lack of braking occurred suddenly with no prior issues or warning. The car was transported to a Hyundai dealership for diagnosis. The dealer service department reported they could not find any issues with the braking system. The brakes apparently worked once the vehicle arrived at the de... Read more
Incident date: Oct 6, 2023
I just bought mach E. [XXX] I was in car line at Macdonalds to get food for my 14 year old son. The speeded itself to full speed. I luckily had both hands on wheel. I turned car to left away from car in front of me. Luckily I was able to put my foot on brakes and able to stop the car but not before killing couple of plants on curb. I manage to stop car just couple of feet away from building. In ... Read more
Crash
Incident date: Oct 6, 2023
So i was using my car daily for go to work and I was on the highway and they happened a accident in front of me so I have to slow down due to the accident i was going 70 miles per hour and when made a hard break my car turn sideways due to the rear subframe was broke and I dint even notice that the part was rotten they i start looking online and I noticed that the majority of those car come with t... Read more
Incident date: Apr 21, 2024
Engine and transmission for the second time in 90 days apart. Supposedly be a new part. I don’t think so.
Incident date: Apr 21, 2024
Engine and transmission for the second time in 90 days apart. Supposedly be a new part. I don’t think so.
Incident date: Apr 9, 2024
I have experienced what is known in the Victory community as the C-Clip failure in the transmission. The bike has just over 17K miles on it. I was downshifting from 3rd gear to 2nd gear while coming out of a switchback curve and climbing a steep hill. As soon as I downshifted, the failure occured. There was a loud clashing of metal that you could literally feel in the seat of our pants (my wife... Read more
Incident date: Apr 1, 2024
See attached document for complaint
Incident date: Apr 19, 2024
The contact owns a 2013 Kia Soul. The contact stated while driving at approximately 40 MPH, the low beam headlights started to flicker off and on. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Incident date: Aug 15, 2023
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine oil pressure light ... Read more
Incident date: Mar 22, 2024
The contact owns a 2023 BMW. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Mar 22, 2024
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated that after parking in the driveway and turning the vehicle off, the husband exited the vehicle and walked around to the passenger side. After opening the front passenger-side door, the vehicle erroneously rolled backward down the driveway and crashed into a tree. During the incident, the husband was knocked to the ground and dragged... Read more
Crash
2 injured
Incident date: Apr 21, 2024
Vehicle 4 years old under 100,000 miles now having transmission issues, vehicle took into for dealership for review (check engine light on)car owner informed service member that specializes in transmission repair not in for 3 weeks as of March 2024. Vehicle now experiencing slipping when acceleration/ deceleration, slipping to stop. Vehicle showing signs of issues as reported with current Ford Law... Read more
Incident date: Jan 30, 2024
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coas... Read more
Incident date: Apr 19, 2024
Shortly after purchasing brand new in July of 2021, this motorcycle developed a violent shake and wobble at 40mph, which could be felt between 35mph and 45mph, but was much worse at 40mph. It also developed at the same time a constant, uncommanded pull to the right. I have tried for three years to get this problem fixed and addressed under warranty. I have not been successful thus far. I have ... Read more
Incident date: Apr 19, 2024
The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.
CADILLAC
XT6
(2020) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Apr 17, 2024
Incident date: Jun 2, 2023
A vehicle fire occurred while the vehicle was parked in an open carport, and caused significant fire damage estimated at approximately $2,000. No injuries occurred. Due to early actions of residents and neighbors, the fire was confined to the vehicle and it did not spread to the carport or single family dwelling. The fire originated in the engine compartment, and was probably due to an internal... Read more
Fire
Incident date: Jun 2, 2023
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred w... Read more
Incident date: Jun 2, 2023
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred w... Read more
Incident date: Apr 11, 2024
All driver assistance functions (Adaptive Cruise, Automatic Emergency Braking, Collision Warning, Lane Departure, Lane Keep Assist, and probably the Blind Spot Warning too) failed simultaneously, as indicated by warning lights and messages on the instrument panel. (Also failing were the Brake Hold function, and the parking brake, and the brake failure light was also illuminated, though the brakes... Read more
Incident date: Dec 15, 2023
At 7:50 this morning I had my first drive with Tesla FSD 12.3.4. It had been going very close to curbs on the passenger side on 12.3.3, but this is the first time it hit the curb and damages the tire rim. The current version of the software puts the car much too close to the curb, something not present in prior versions.
Crash
Incident date: Aug 20, 2020
See attached document for complaint
Incident date: Apr 9, 2024
FROM DAY ONE ON THIS $43,000 NEW CAR THE STEERING STICKS SO WHEN ON THE ROAD THE STEERING STICKS AND I GET CLOSE TO RUNNING INTO OTHER CARS OR GOING OFF THE ROAD THIS IS CONTINUOUS DURING THE ENTIRE TIME DRIVING. THIS PROBLEM DOES NOT HAPPEN TILL I HAVE DRIVEN FOR A FEW MILES AND DOES NOT SHOW UP ON A TRIP AROUND THE BLOCK BUT DOES SHOW UP SOON AFTER. I HAVE TAKEN IT TO THE DEALERSHIP 6 MONTHS A... Read more
Incident date: Oct 1, 2023
Vehicle: Tesla Model Y Blue Purchased in Oct’ 23 Tesla setting: Regenerative braking (single pedal driving) Issue: Brake Pedal/Acceleration Pedal Malfunction I was pulling my car out from the parking lot to pick up my mom, from the hospital entrance. I just turned right and had to take an immediate left to leave out of the parking lot. The Tesla was driving at approximately 5 miles an hour at t... Read more
Crash
Incident date: Oct 1, 2023
Vehicle: Tesla Model Y Blue Purchased in Oct’ 23 Tesla setting: Regenerative braking (single pedal driving) Issue: Brake Pedal/Acceleration Pedal Malfunction I was pulling my car out from the parking lot to pick up my mom, from the hospital entrance. I just turned right and had to take an immediate left to leave out of the parking lot. The Tesla was driving at approximately 5 miles an hour at t... Read more
Crash
Incident date: Oct 1, 2023
Like thousands of other customers, my engine needs to be fully replaced at only 30K miles due to coolant leaking into the engine. I am fortunate to have purchased a bumper to bumper warranry for over $4K, but this is FORD'S issue and THEY should be replacing the engines at no cost to their customers. It's terrible they are able to get away with screwing over people who still are paying off their ... Read more
Incident date: Jan 1, 2024
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Crash
Incident date: Mar 7, 2024
Front passenger seat occupancy sensor has failed resulting in an illuminated seat belt warning even when the front passenger seat is unoccupied. Workaround is either to clip the seatbelt in all the time or put a black piece of tape over the warning light. Either workaround degrades safety as the intended operation of the warning light is bypassed.
Incident date: Mar 1, 2024
Recall 23V651000 has been in place for over six months and a remedy is still not available. I have suffered hundreds of dollars in damages due to having to continue to park my vehicle outside, including having to replace the fuel sending unit after a failed siphoning attempt as well as exterior body and paint damages due to weather conditions. Please press Hyundai to release a remedy as soon as po... Read more
Incident date: Mar 26, 2024
My car was struck by another car that was traveling at a high speed. It hit my front fender, the side of the front bumper, and drivers door. I slammed into the door. The car was inspected by police and insurance representatives. The car was deemed a total loss but none of the airbags deployed in the crash. There were no warnings or signs of failure prior to the crash.
Crash
1 injured
Incident date: Mar 15, 2024
Not starting due to loss of power I believe it's electrical.
Incident date: Mar 15, 2024
While driving and slowing for a traffic light, my 2023 Ram 1500 Limited 4X4 began to immediately slow, and I observed the gear selector engage from drive to park, back to drive and back to park, and engaging the emergency brake. The vehicle ceased operating. I was able to engage the emergency flashers and restart the vehicle. All of this occurred while in traffic. This is the second occurrence... Read more
Incident date: Mar 22, 2024
I was going 60 mph when the check engine light came on , the car started to jerk and reduce speed. I pulled onto the shoulder until the car stopped. I than proceeded to drive slowly and the turtle appeared on the dash. I drove about another mile until I reached my home doing 30 miles per hour or less.
Incident date: Mar 22, 2024
The engine seems to have failed. Yes it is available for inspection upon request. My safety was put at risk as the vehicle lost all power on the highway. Yes, the problem has been confirmed by a dealer or independent service center. Yes, the vehicle has been inspected, but due diligence needs to be done on the part of the inspectors to get at the root cause of the failure. No, that was one of the... Read more
Incident date: Mar 22, 2024
The engine seems to have failed. Yes it is available for inspection upon request. My safety was put at risk as the vehicle lost all power on the highway. Yes, the problem has been confirmed by a dealer or independent service center. Yes, the vehicle has been inspected, but due diligence needs to be done on the part of the inspectors to get at the root cause of the failure. No, that was one of the... Read more
Incident date: Mar 21, 2024
The contact owns a 2019 Mercedes-Benz AMG E53. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side and the front driver's side rims were fractured. The dealer replaced the rims. The contact stated that the TPMS warning light was illuminated while driving on another ... Read more
Incident date: Mar 21, 2024
The contact owns a 2019 Hyundai Kona. The contact stated that while driving at an undisclosed speed, she heard an abnormal knocking sound coming from the engine compartment, after which the vehicle lost motive power. The low oil and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. ... Read more
Incident date: Mar 21, 2024
When pumping fuel at gas station pump shuts off . Will not accept gas.
Incident date: Mar 13, 2024
My Mercedes has a P052E check engine light code for its PCV value performance. I do see that many other drivers are having this issue and that repairs are around $2,000.
Incident date: Mar 13, 2024
the back glass on my hatch shattered as I opened and closed my door yesterday and this is not the first time it has happened. My car was parked at my train station where I've parked it for years. I usually remote start it a head of time so when i arrive at the station it would be warmed up and ready to go, when I arrived at the station I opened my back drivers door and placed my bag in the back se... Read more
Incident date: Mar 3, 2024
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle was driving rough and failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the local dealer, where it was diagnosed that there was co... Read more
Incident date: Mar 3, 2024
Was driving on the interstate with cruise set and without warning it downshifted and vehicle quit in middle of the road almost caused a accident. Vehicle won't start up. While pushing car to safety popped up engine over heat but Guage did not show it being hot.
Incident date: Jan 6, 2023
The ABS controller on my truck has gone out for the second time. where do i take it to get RAM to fix this issue this? i paid out of pocket for this repair the first time. please advise.
Incident date: Oct 27, 2023
The contact owns a 2022 Jayco Entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the RV. Upon opening the RV door, heavy, white smoke filled the entire RV. The fire department was called to the scene where they discovered the source of the smoke coming from the RV's battery; however, no flames were seen. The fire department was able to extra... Read more
Fire
Incident date: Aug 1, 2023
I have had this car for 4 years and have had to replace 7 door locks. All quit working. The doors will not lock when the buttons are pushed which is a major security issue.
Incident date: May 10, 2023
Error message of collision prevention assist inoperable. Mercedes dealer wants $400 to look at it only.