Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 6, 2023
On multiple occasions now I have experienced the death wobble after hitting a bump in the road. Today the vehicle shook so violently that it crossed into the lane next to me on a curve. I do not feel safe in the vehicle now and pray that someone addresses this problem asap before an innocent person is killed. This has not been inspected by any dealerships or insurance reps. No warning lamps or oth... Read more
Incident date: Jun 3, 2024
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmiss... Read more
Incident date: May 18, 2024
Car just shuts off while driving or at stop lights or stop signs. Car won’t start , takes 10-20 minutes to cut back on after putting car in park or stopping at stop sign or light.
Incident date: Jun 24, 2021
Without warning the truck will stop itself and the parking brake will engage. The service engine light will come one along with the service power train malfunction lights and the pre collision assist not available light. When the truck has been put back into gear it will accelerate on its own but only up to 35 MPH no matter how much gas is applied. This is the second time this has happened both we... Read more
CADILLAC
ESCALADE ESV
(2011) - ENGINE
Jun 3, 2024
Incident date: Jun 3, 2024
The car is at 58,125 miles and I’ve had a “engine maintenance required, please take to dealership” message for the past 3 months which will not go away and is just stuck on my dash. An OB2 port scanner shows nothing wrong, but after a diagnosis at toyota it appears I need a new engine coolant bypass valve. As it turns out, many other corolla, rav 4, and camry owners of the same generation (2... Read more
Incident date: May 23, 2024
My brakes are hard to press sometimes hard to stop. Jerky and then hard then soft. I read brake booster master cylinder or hcu All Ford's mistakes. Still no recall. I'm outside of the extended warranty because I just bought this 3 months ago and it's over 10 years old only 115000 miles on it. If I die I'm having my family sue ford. Codes p2 195 and p2 197 are now showing after a week and a half ... Read more
Incident date: Jun 2, 2024
The infotainment center is prematurely delaminating/failing. On various Subaru forums, it appears this is a common issue on the year/model I own. While this may not seem safety related on the surface, the failing screen is incredibly distracting while driving depending on where the delamination occurs. It mimics pressing the screen, so it will cycles through the screens wildly, incessantly beep, ... Read more
Incident date: May 15, 2024
Unknown. Seat belt warning lights will start beeping very loudly while on the road while seat belts are buckled. This is an extremely noisy distraction and frightens my passengers. Dealer changed one seat belt but problem remains
Incident date: Mar 30, 2024
The contact owns a 2019 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
CADILLAC
ESCALADE
(2014) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
May 30, 2024
Incident date: Mar 30, 2024
The contact owns a 2021 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, she heard an abnormal rattling sound emanating from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. Additionally, the contact was informed that the exhaust system needed to be re... Read more
Incident date: Mar 30, 2024
The contact owns a 2021 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, she heard an abnormal rattling sound emanating from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. Additionally, the contact was informed that the exhaust system needed to be re... Read more
Incident date: May 29, 2024
While driving at highway speeds, I heard a rattling sound twice and then noticed something flew off of my car. I couldn't tell what at the time. When I was able to look later, the driver's side front a-pillar (which I was recently informed has a recall on it) was gone. This had then become a hazard in the road for other driver's. No remedy for the recall is available at this time. There was no war... Read more
Incident date: May 29, 2024
Automatic electrical braking system failure while towing.
Incident date: May 29, 2024
Automatic electrical braking system failure while towing.
Incident date: May 23, 2024
I purchased a 2024 Nissan Versa S 5 Speed approx. two months ago. Upon driving the first week, the engine would rev high in between shifting (not rev hang) and made the vehicle almost impossible to drive smooth. I have been driving manuals for 34 years. I planned on taking the car to the dealer to check when I had time. Then by week two to four, a rattle developed under the shifter adn center cons... Read more
Incident date: May 11, 2023
The contact owns a 2018 Honda Accord. The contact stated that while his daughter was driving 30 MPH, the vehicle began to stall and lost motive power with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure persisted and the vehicle experienced power steering failure. The contact received notification of NHTSA Campaign Number 23V858000 (Fuel Syste... Read more
Incident date: Mar 30, 2024
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Incident date: Apr 29, 2024
Driving down a street when the Jeep shut down all propulsion systems and sent an error code that the charging system would not work. We moved safely to the side of the road, restarted the Jeep, and drove home with no error lights. The next day, the Jeep threw error codes again upon startup. We took to the dealer who is analyzing.
Incident date: Aug 18, 2023
The emergency park brake engaged automatically, and the battery had to be disconnect to reset it. When the vehicle is shifted to park, the dash display says shift to park even though the vehicle has been shifted to park. Have to start and turn off engine, the shift lever back and forth for vehicle display message has been cleared. This has happened more than once
Incident date: May 20, 2024
While idling stopped at a red light the engine suddenly shut down/stalled and the electrical system simultaneously went haywire. Specifically the dashboard alert system rapidly cycled through/flashed warning alerts for the forward collision system, then “out of fuel” then a failure with the antilock brake system. At the same time the computer touch screen went black and indicated “system res... Read more
Incident date: May 12, 2024
The contact owns a 2024 Ram 3500 equipped with Nexen Tires, Tire Line: Roadian HTX RH5, Tire Size: LT235/80/R17, DOT Number: 8EX6CMFR2223. The contact stated while driving approximately 65-70 MPH, the contact heard an abnormal sound and felt the steering wheel vibrate. The contact pulled over to the side of the road and noticed that the front passenger's side tire had a blowout. The contact stated... Read more
Incident date: May 12, 2024
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely c... Read more
Incident date: May 3, 2024
A chronic oil leak from the plastic oil pan. It has been fixed once in 2019, replaced in 2022 and again needs replacement in 2024. Only 39500 miles on the vehicle.
Incident date: Apr 24, 2024
4 separate times now when driving the vehicle the vehicle has sputtered and died. The first time we were on a road driving at around 40mph and were able to coast into a parking lot. After a few minutes the vehicle restarted a we took it to the dealer the next day. The first 2 occurrences were in January of 2024. The 3rd occurrence was on April 23,2024. At around 9:30 PM, I was on my way home from... Read more
Incident date: May 22, 2024
Around the 4th of January 2024 I got into my Ford Eco sprot. I started the engine and it started shaking. I drove to the dealership that is about .3 miles from my home. As I pulled in the service area the check engine light came on. The service advisor told me they had just had a recall notice on the oil tensioner pump and she would check it out. She communicated with on March 1st that they had id... Read more
Incident date: May 22, 2024
The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution di... Read more
Incident date: Apr 28, 2024
They said they need to replace the Engine coolant bypass hose circuit short/open.
Incident date: Apr 15, 2024
2022 MDX Type S. So far I have replaced one tire and two rims. Air suspension does not absorb any road hazard. Pot holes or expansion cracks the front end dives into them letting the tires and rims absorb the impact. Thank goodness no high speed loss of tire pressure
Incident date: Apr 15, 2024
The contact owns a 2015 Ford Escape. The contact stated that while her daughter was driving approximately 45 MPH, the vehicle started losing motive power and then stalled. The vehicle was eventually towed to the local mechanic who replaced the turbo and shifter cable bushing; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistan... Read more
Incident date: Apr 15, 2024
The contact owns a 2015 Ford Escape. The contact stated that while her daughter was driving approximately 45 MPH, the vehicle started losing motive power and then stalled. The vehicle was eventually towed to the local mechanic who replaced the turbo and shifter cable bushing; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistan... Read more
Incident date: Apr 1, 2023
I was traveling southbound on a two lane hwy. I slowed down and used my blinker to alert the semi behind me that I was making a left hand turn. Upon making the left hand turn, a vehicle passed the semi and tboned me on my driver’s side front and back doors. My airbags never deployed and I hit my head on my driver’s side window. The damage was bad enough that I could not get out of my car. ... Read more
Crash
2 injured
Incident date: May 22, 2022
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS system and air suspension computer warning light illuminated and failed to operate as needed. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS computer module failure and air suspension system failure. The air suspension system was repaired; however, the ABS com... Read more
Incident date: May 22, 2022
Intermittent windshield wipers do not work.
Incident date: May 22, 2022
The contact owns a 2022 Nissan Versa. The contact stated while driving at undisclosed speeds, the vehicle started losing motive power. There was no warning light illuminated. The contact stated that during the failure, the vehicle was turned off, restarted, and operated as needed. The contact stated the failure reoccurred and the vehicle was taken to a local dealer however, the cause of the failur... Read more
Incident date: May 21, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: May 15, 2024
Engine maintenance required warning notice came on. Researched showed this to be a failure of the coolant bypass valve. It is a well known and documented problem with can lead to the engine overheating and seizing. Called dealership and they were well aware of issue and wanted $1,100. to repair. My car only has 46K miles on it. Toyota should issue a recall.
Incident date: May 16, 2024
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower s... Read more
Incident date: May 16, 2024
Collision Mitigation Braking System (CMBS) Road Departure Mitigation System (RDM) Lane Keeping Assist System (LKAS) Adaptive Cruise Control (ACC) We have not taken it into Honda yet as it's out of warranty and the fix is replacing/reaiming the Carmera that is located near the rear view mirror. The car has been scanned with a scan tool and it comes up with errors regarding the front camera MCU. ... Read more
Incident date: May 16, 2024
Collision Mitigation Braking System (CMBS) Road Departure Mitigation System (RDM) Lane Keeping Assist System (LKAS) Adaptive Cruise Control (ACC) We have not taken it into Honda yet as it's out of warranty and the fix is replacing/reaiming the Carmera that is located near the rear view mirror. The car has been scanned with a scan tool and it comes up with errors regarding the front camera MCU. ... Read more
Incident date: May 16, 2024
Since my short time of ownership I have had two specific issues with the car. One the safety features. The lane departure warning often doesn't work. The icon will stay unlit when veering out of lane. This is random but often. Next the automatic emergency braking system. The icon will show turned off randomly yet often. Forcing me to go back into the menu when the car is in stop to activate it a... Read more
Incident date: May 16, 2024
Since my short time of ownership I have had two specific issues with the car. One the safety features. The lane departure warning often doesn't work. The icon will stay unlit when veering out of lane. This is random but often. Next the automatic emergency braking system. The icon will show turned off randomly yet often. Forcing me to go back into the menu when the car is in stop to activate it a... Read more
Incident date: May 16, 2024
The contact owns a 2015 Kia Optima. The contact stated while the daughter was driving at approximately 80 MPH and attempting to pass a tractor-trailer in the left lane, the vehicle behind her aggressively merged into the same lane causing a crash to the passenger side of the vehicle. The other vehicle fled the scene. The contact's daughter merged to the shoulder of the road. There was damage to th... Read more
Crash
Incident date: May 7, 2024
Windshield developed chip driving down a quiet residential street. Expected windshield to be much durable, but seems to be a very common issue with Subaru windshields, even though this is a 2023 model!
Incident date: May 13, 2024
The contact owns a 2019 Chevrolet Silverado used to haul a 2020 Aluma Trailer. The contact stated that while driving at approximately 45 MPH, the spare tire bracket fractured and detached from the trailer. The contact stated that the failure had occurred on two occasions. The manufacturer was not made aware of the failure. The vehicle failure mileage was approximately 71,000. The trailer failure ... Read more
Incident date: May 13, 2024
Noticed side view mirrors vibrate at speeds above 25 mph and on highway speeds. Driver side mirror has much noticeable vibration when looking at it to make lane changes. Vibration makes it hard to focus and view other vehicles on the road and possibly a safety concern. When taken to dealership, technician could not duplicate the concern and did not found mirror to be loose. I also noticed that tap... Read more
Incident date: May 10, 2024
The contact owns a 2019 Ford Escape. The contact stated that the vehicle idled rough when started; however, when the accelerator pedal was depressed, the vehicle would drive smoothly. The vehicle was taken to an independent mechanic where it was diagnosed with a coil pack failure. The vehicle was repaired; however, the failure recurred, and the contact stated that the check engine warning light wa... Read more
CADILLAC
ESCALADE EXT
(2009) - UNKNOWN OR OTHER
May 10, 2024
Incident date: Apr 12, 2019
Driving in residential area at 30mph and van turned off while moving. Message on dashboard said to push break and press to start. Vehicle put itself in park. No lights turned on. I heard a beep and felt engine shut off. Problem just happened and I haven't driven it since. Called auto shop and was advised to document I'd it happened again because they need a code or some evidence to give to techs.
Incident date: Feb 23, 2024
The contact owns a 2019 Honda CR-V. The contact stated while attempting to come to a stop at a traffic sign, the vehicle did not brake as she depressed the brake pedal. The contact stated that she thought that she rolled into the intersection at approximately 10 MPH and crashed into a vehicle that was crossing the intersection. The contact's front end crashed into the other vehicle's wheel well an... Read more
Crash
1 injured
Incident date: Feb 23, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while driving 20 MPH, the oil pressure warning light illuminated. The contact was able to drive a short distance to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the r... Read more
Incident date: Feb 23, 2024
Our 2015 Tiguan has consistently had issues with the clock spring. We are now needing a third clock spring only 6 months from the last warranty repair. Yes the vehicle is available for inspection. This issue is serious due to the airbag being non operational until we get this fixed. Additionally, the horn ceases to work as well, which although its not as serious as our airbag not working, its st... Read more