Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 12, 2022
Current Unsafe Conditions: Post-Replacement Active Safety Failures. The vehicle presently exhibits two distinct categories of active, ongoing, and dangerous safety failures, both of which were introduced as a direct result of the engine replacement performed by Monument Chevrolet: (a) Severe Drivability Failure. Between approximately 1,500 and 5,000 RPM, the engine repeatedly and without warning l... Read more
Incident date: Nov 1, 2025
Over the last approximately 20,000 miles or so I've noticed a studder/shaking of the vehicle when turning and/or accelerating at slow speeds, in particular, while the car is cold (not warmed up). I change the transfer case fluid about 5,000 miles ago and the problem did not resolve. I now see that there is a class action lawsuit against BMW for known failure of the transfer case. I would like m... Read more
Incident date: Jul 4, 2026
Dealer refusing to honor open recall remedy for SC200 / NHTSA 20V750000 on 2015 Kia Soul VIN [XXX], approx 100k miles. Recall shows "no unrepaired recall found" on NHTSA VIN lookup, but KSDS update and engine bearing test were never performed. Kia of Cheyenne states: 1) must pay for recall because update not done, 2) must pay for unrelated repairs first, 3) must provide all oil receipts, 4) will n... Read more
Incident date: Jul 23, 2026
I am reporting a safety hazard and a failure by Ford Motor Company to properly remedy the mandatory Takata Airbag Recall. Following the recall repair, a technician reassembly error left the airbag warning light permanently illuminated, meaning my Supplemental Restraint System (SRS) is completely disabled and will not deploy in a crash. I took the vehicle to Astro Ford in Mississippi for resolution... Read more
CADILLAC
ESCALADE ESV
(2026) - POWER TRAIN
Aug 4, 2026
Incident date: Jun 18, 2026
I was driving and came to a four-way stop. When I accelerated from the stop, I heard a loud snapping noise and immediately lost the ability to drive the vehicle, although the engine continued to run normally. After inspecting the vehicle, it appears that the CV axle failed due to extensive rust and deterioration. While researching repair options, I discovered that a recall was issued for certain ... Read more
CADILLAC
ESCALADE ESV
(2017) - STEERING
Aug 4, 2026
Incident date: Jul 10, 2026
while driving down the road at 45 mph I lost power steering and was pulled off the road. This happened twice.Took it to the dealer and they found stored DTC , LSOS communication with BCM stored in the steering assist module.
CADILLAC
ESCALADE ESV
(2017) - TRAILER HITCHES
Aug 4, 2026
Incident date: Jul 10, 2026
The contact owns a 2024 Hyundai Tucson. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V893000 (Trailer Hitches); and the contact became aware that there was no wiring harness on the vehicle after recall repair. The dealer informed the contact that removing the wiring harness and installing a dust cap was included in the recall remedy as provided by the manufacture... Read more
CADILLAC
ESCALADE ESV
(2017) - ELECTRICAL SYSTEM
Aug 4, 2026
Incident date: Jul 10, 2026
While merging onto the interstate with my wife and kids in the car, the car engine stopped nearly causing a dangerous accident. Got it to a dealership and the etourque system needs a 4200 repair and I believe there is an investigation into this problem with Jeep
Incident date: Jun 22, 2026
The Auto idle stop feature fails to restart the car during a stop. This happens intermittently but requires one to fully put the car in park and restart the car. This issue has caused concerns as I was at a stop light with a long line and did not know how to recover until I tried to full shutdown, set the car to park, and restart.
Incident date: Jun 22, 2026
Drivers side door hinge has completely broken away from interior side panel. This is a know manufacturing defect due to the weight of the door on this vehicle. We called dealership on 5/4/2026 after discovering issue, spoke with the service manager who advised us to bring vehicle to the dealership. On 5/5/2026 the vehicle was brought to Tasca Collision Center a service team member took extensive ... Read more
CADILLAC
ESCALADE IQL
(2026) - SERVICE BRAKES
Aug 3, 2026
Incident date: Jul 13, 2026
The contact owns 2026 Nissan Kicks. The contact stated that the vehicle failed to start. The brakes and steering wheel were locked. All the warning lights were illuminated. The local dealer was contacted, who confirmed there was a total communication failure across the modules. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,08... Read more
Incident date: Aug 14, 2025
Experienced sudden, unforeseeable and uncontrolled runaway acceleration resulting in significant property damage and damage to the vehicle. Vehicle accelerated on its own uncontrollably up an inclined concrete driveway into and through the wall of a garage attached to a single-family detached dwelling unit. No bodily injuries were apparent.
Crash
Incident date: Aug 14, 2025
Experienced sudden, unforeseeable and uncontrolled runaway acceleration resulting in significant property damage and damage to the vehicle. Vehicle accelerated on its own uncontrollably up an inclined concrete driveway into and through the wall of a garage attached to a single-family detached dwelling unit. No bodily injuries were apparent.
Crash
Incident date: Aug 14, 2025
Experienced sudden, unforeseeable and uncontrolled runaway acceleration resulting in significant property damage and damage to the vehicle. Vehicle accelerated on its own uncontrollably up an inclined concrete driveway into and through the wall of a garage attached to a single-family detached dwelling unit. No bodily injuries were apparent.
Crash
Incident date: Jul 23, 2026
I was driving the vehicle and suddenly there was a loss of power and a ticking noise. I was up to date with my oil changes per dealer recommendations. Had the vehicle towed to to Chevy dealer and they said they weren’t able to find what the problem is without further diagnosing. Further diagnosing was estimated to be about $2500. I had it towed to an independent shop, Viking Motorsports, to whic... Read more
Incident date: Jul 27, 2026
235/60R18 103H While driving the 1year old car, the tire pressure reading in the vehicle began to go down, upon exiting the vehicle it was determined that two holes blew through in the side wall of the tire. Thankfully, this was not as dangerous of a situation as it could’ve been as the car had just come off the highway and was traveling at a lower speed a residential neighborhood. The tire is n... Read more
Incident date: Jul 27, 2026
235/60R18 103H While driving the 1year old car, the tire pressure reading in the vehicle began to go down, upon exiting the vehicle it was determined that two holes blew through in the side wall of the tire. Thankfully, this was not as dangerous of a situation as it could’ve been as the car had just come off the highway and was traveling at a lower speed a residential neighborhood. The tire is n... Read more
Incident date: Jul 27, 2026
I have needed to replace my spark plugs multiple times because of an issue where, apparently when in eco mode, the pistons in the third cylinder flood with oil that causes the spark plugs to misfire. I was informed this is an issue common to Honda Odysseys on or about May 19th, when I was experiencing a misfiring engine and brought it to AAA Reynoldsburg on E Broad Street in Reynoldsburg, OH. Hond... Read more
Incident date: Jul 29, 2026
Rear window shattered with no signs of impact or outside force.
Incident date: Jul 29, 2026
The transmission developed hesitations at take off, a whine at low speeds and over time got louder. Diagnosis by the dealer confirmed yet another bad eight speed transmission failure. This vehicle has 41K miles.
Incident date: Jul 29, 2026
I was driving to work on a normal day under normal circumstances when a check engine light won my dashboard. Seconds later my car started showing car is over heating. I immediately swayed from the speed lane to the side of the road almost getting into a crash as other vehicles were at full speeds behind me. I immediately called dealership and made an appointment. My vehicle experienced a prem... Read more
Incident date: Jul 28, 2026
Our engine failed with only 18k miles on it.
Incident date: Jul 28, 2026
The contact owns a 2014 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle started beeping with several unknown warning lights illuminated, and the steering wheel locked up. The contact stated that the windshield wipers activated, and the brakes locked up. The vehicle had experienced the failure in 2020, and the dealer replaced the alternator, which temporari... Read more
Incident date: Jul 28, 2026
Brake vacum pump experienced a catastrophic failure. I was unable to step on the break because the break pedal was hard. I ran thru a red light. I was told the brake vacume pump shattered & pieces of metal went into my engine
Incident date: Jul 21, 2026
on the front dashboard there is a lot of oil deposit which is from the dashboard material which is reflective and sticky, this oil deposit reflects on the windshield and is making visibility hard when driving in sunlight... i have reached out to the Lexus corporate and they have indicated that the recall is over (even though i never got the recall notice. This is happening to other drivers with th... Read more
Incident date: Jul 10, 2026
While adaptive cruise was engaged, the vehicle read Alabama highway 80 west state road sign and incorrectly interpreted the sign for a speed limit sign which is 55 MPH.The vehicle displayed a “80 MPH” speed limit sign on the instrument cluster and then began to accelerate. When I took it to the dealer for repair, the “turned off safety feature”.
Incident date: Jul 16, 2026
AC unit blows hot air only on the left side. Temp in IL is over 90 degrees F. Yes, it has been confirmed by the dealer, but they are saying they are not liable if I pay for them to conduct the service and they cannot fix it. No, but the manufacturer had issues with the a/c compressor and condenser and for this specific 2019 Honda Civic. Those were recently replaced, but now I am still having A/... Read more
Incident date: Jul 16, 2026
Was in collision - front impact- vehicle was a total loss, airbags did not deploy for driver or passenger side
Crash
2 injured
Incident date: Jul 16, 2026
The contact owns a 2016 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the passenger’s side B-Pillar trim became loosened. The failure progressed and, upon further inspection, the passenger’s side B-Pillar trim detached, and ... Read more
Incident date: May 20, 2026
Eyesight collision braking system engaged as I was rolling up my driveway to go into garage. Garage door was rolling up and was about 5 feet off the ground when Anti Collision system engaged and slammed the brakes on. I was going under 1 mph and would not have hit the door. It beeped right before brakes engaged. This is the second time it has engaged when it shouldn't have. The first time was ... Read more
Incident date: May 20, 2026
Eyesight collision braking system engaged as I was rolling up my driveway to go into garage. Garage door was rolling up and was about 5 feet off the ground when Anti Collision system engaged and slammed the brakes on. I was going under 1 mph and would not have hit the door. It beeped right before brakes engaged. This is the second time it has engaged when it shouldn't have. The first time was ... Read more
Incident date: Jul 2, 2026
I had the recall #09184 regarding the faulty air bag for my Chevy Silverado. I took my truck to Chevy dealership in Marshfield mo. They were supposed to fix the airbags and bc the air bags deployed without an accident the seat belts locked up. They did not fix the seat belts. Making my Trunk unable to pass state inspection. They refused to fix the full issue.
Incident date: Jul 22, 2025
No Incident Occurred. Tire Size 275/65R20. Tire Pressure Fluctuating between 59 and 71 PSI. 3 of 4 tires appear to have a defect. Was detailing the vehicle on 7/26/26 and noticed a tear in the Side wall on the Passenger side rear tire. About 3/4" to 1 inch away from the rim along the sidewall. Running parallel with the rim for about 4". Found similar defects and indentation lines on the Passenger ... Read more
Incident date: Jul 25, 2026
My vehicle keeps showing a front camera warning and we went to the dealership multiple times and they were unable to diagnose the problem. This seems to be a widespread common problem among many owners and it’s a safety concern affecting parking and forward collision.
Incident date: Jul 25, 2026
Throwing code P0841. RPM’s bouncing, slow to accelerate, enters limp mode. Dangerous when on the road as the car is not properly accelerating with the flow of traffic and could potentially stall out in the middle of the road. Will need either the valve body replaced or an entire transmission replacement. After a lot of research, this is an EXTREMELY common problem with this CVT transmission and ... Read more
Incident date: Jan 2, 2025
Idle stop and restart problem: After stopping , the engine shut off and won't be able to restart. Happened multiple times even after the Honda services department re-programmed it.
Incident date: Jan 2, 2025
Idle stop and restart problem: After stopping , the engine shut off and won't be able to restart. Happened multiple times even after the Honda services department re-programmed it.
Incident date: Jul 23, 2026
A nagging seat belt monitoring fault occurred with this vehicle. After researching this particular problem, I found that it is a well known issue to Ford (over several forums and owners websites), which is caused by a seat belt sensor. This fault comes up as a rear seat belt fault, but it is actually the driver's front seat belt sensor that is the problem. This fault causes the airbags to be turne... Read more
CADILLAC
ESCALADE
(2026) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jul 24, 2026
Incident date: Jul 17, 2026
See attached document for complaint.
Incident date: Jul 22, 2026
The coil spring on the rear passenger side has become detached from my 2023 Jeep Grand Cherokee L Limited. I was unaware that it had happened when I started to drive and could hear something kind of bouncing around. When I got out of the vehicle to see what was going on, I could see that the rear of the car seemed unusually low. That is when I looked under and saw the spring dangling next to the t... Read more
Incident date: Jun 24, 2026
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approxim... Read more
Incident date: Jun 24, 2026
Odometer Fraud. The contact purchased a 2023 Chevrolet Blazer. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase the vehicle mileage was 57,692. It was discovered using the Kelley Blue Book/Experian that in 2022 vehicle was listed for sale with mileage of 57,705, and in 2023 same vehicle was listed with 23 miles.
Incident date: Feb 28, 2026
The contact owns a 2018 Mazda CX-5. The contact stated that while his wife was driving at an undisclosed speed, there was smoke coming from under the hood. No warning light was illuminated. The contact's wife pulled over and discovered that there was oil leaking onto the ground. The vehicle was towed to the dealer, who determined that the #5 and #7 cylinder heads were cracked and needed to be repl... Read more
Incident date: Jul 19, 2026
The contact owns a 2025 Ram 1500. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact became aware that the check engine warning light was illuminated. The contact stated that the vehicle failed to start while using the key fob. The contact manually restarted the vehicle. The vehicle was taken to the dealer, where the failure was diag... Read more
Incident date: Jul 15, 2026
Vehicle Information I am reporting multiple persistent safety-related defects in my 2025 Mazda CX-70 that began immediately after purchase and continue despite repeated service visits, software updates (including MSP66 on July 9, 2026), and good-faith repair attempts. These defects substantially impair the vehicle’s safety, drivability, reliability, and security. • Warning Lights & Phantom B... Read more
Incident date: Jul 15, 2026
The contact owns a 2019 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, smoke started coming from the hood and the vehicle was pulled over into a parking space. While opening the hood, the contact saw that fire was coming from the top of the engine. The contact stated that the fire consumed the front of the vehicle, including the windshield and the dashboard. The sm... Read more
Fire
Incident date: May 30, 2026
We have a 2017 Hyundai Santa Fe Sport with a refurbished engine due to a past class act settlement, we were notified by Hyundai to bring in the vehicle for Service campaign 9C2 to update the Engine Control Module (ECM) Software for vehicles equipped with the (2.4 GDI) Theta II refurbished engine, which we have. The morning after we updated the 9C2 software, after starting our car cold for the firs... Read more
Incident date: May 30, 2026
Hello, I was driving my Ford Flex at 60mph yesterday with my 15 year old friend helping me move. The engine completely died for several seconds and continued running. That night the engine was idling rough which was a new symptom. Today, I made it to my destination and the car died, then it did not start after cranking. The Fuel pump module Aa8a-9d412-ca was faulty and now I am out $142+ from Ford... Read more
Incident date: Jul 16, 2026
7/20/26 My 17 year old daughter was on the way to work and heard a loud noise like an explosion in her car. She, new to driving, scared and in a panic just assumed this was a blowout on a tire and pulled over to check the tires. All tires were clear so she proceeded to work cautiously, on her way home she noticed her check engine light had come on and noticed there was some road noise coming fro... Read more