Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 6, 2024
The same issue has occurred on my vehicle but the dealership is stating my vehicle is not covered even thought it states it has all the issues stated in this bulletin. N192271200 Charge Air Cooler Disconnect at Throttle Body. The car blows off the hose at the throttle body even after I replace the retainer clip myself. I am now having the dealership repair the hose and clip as it needs both they ... Read more
Incident date: Sep 6, 2024
The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the ... Read more
Incident date: Sep 6, 2024
The contact owns a 2023 Hyundai Santa Fe. The contact stated that the horn was inoperable. The lower horn sound had dissipated. Then shortly after the higher horn stopped working. There was no sound when the horn pad was depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact about the cost for the repair, but the vehicle was not diag... Read more
Incident date: Sep 6, 2024
The contact owns a 2014 Ford Focus. The contact stated while driving at approximately 5 MPH and pulling up to the fuel pump at a gas station, the steering wheel was turned to the right, and the contact could not release the key from the ignition. The contact turned off the vehicle and waited a while before restarting the vehicle. The contact attempted to turn the vehicle and noticed that the vehic... Read more
Incident date: Jul 25, 2024
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Aug 22, 2024
Second time my antilock brakes module has gone bad with 56000 miles not covered under warranty. Cost me $1700 to fix a little over two years ago. It went out again today and they said they wouldn't cover it. I have been reading about this and it's a major problem with many Ram trucks. I feel it should be taken care of on a recall and not having to pay every time it goes out. Ram knows this is a bi... Read more
Incident date: Sep 3, 2024
Suddenly started driving badly on the highway. It would swerve side to side after hitting a bump. The rear sits about two inches lower than the front. My trusty independent mechanic said I should check the rear subframe and refrain from driving the car. KBB lists a safety recall for this issue, stating that the rear subframe wasn't sufficiently rustproofed. Mercedes and NHTSA do not list this... Read more
Incident date: Sep 3, 2024
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle started shaking abnormally. The contact pulled over to the side of the road and allowed the vehicle to cool off before continuing to drive home at slow speeds. The vehicle was towed to the dealer where it was diagnosed and determined that coolant w... Read more
Incident date: Apr 26, 2024
The contact owns a 2013 Dodge Dart. The contact stated while driving at various speeds, the vehicle stalled on several occasions. An unknown message was displayed. The contact was unable to pull to the side of the road on one occasion. The vehicle was jumpstarted with assistance. The contact was able to continue driving. The contact replaced the battery; however, the failure persisted. The vehicle... Read more
Incident date: Jul 24, 2024
The contact owns a 2017 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that several warning lights were illuminated after restarting the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,955.
Incident date: Jul 24, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,700.
Incident date: Jul 24, 2024
Poor back-up camera resolution at night. Almost hit pedestrian due to poor visibility from camera
Incident date: May 13, 2024
Rod bearing went bad and caused internal damage to the engine beyond repair. Engine failed on a major highway with other cars speeding past, swerving to miss me. Engine was smoking by the time I pulled to the side and could have potentially caught fire.
Incident date: Jul 7, 2024
Throttle cable pulleys made of plastic have cracks. Catastrophic failure will eventually occur with zero warning, causing total loss of power. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 7, 2024
The abs/traction control lights are coming back on again. The abs control module and the hydraulic control unit were replaced when the truck had 34,000 miles. Now it has close to 60,000 and it has started doing the same thing again. Talked to the dealer and they said it would be close to $2000 to do the repair this time since it isn't under warranty. I have seen many of this same problem in a ... Read more
Incident date: Jul 7, 2024
The abs/traction control lights are coming back on again. The abs control module and the hydraulic control unit were replaced when the truck had 34,000 miles. Now it has close to 60,000 and it has started doing the same thing again. Talked to the dealer and they said it would be close to $2000 to do the repair this time since it isn't under warranty. I have seen many of this same problem in a ... Read more
Incident date: Sep 2, 2024
Occupant classification System (OCS) for front passenger seat kept alerting while driving both with and without any person or object in the seat. I contacted Tesla service center and they stated that the occupant classification system (OCS) AND the front passenger airbag require replacement, otherwise the front passenger airbags will not function properly in a collision. I asked if this was a rec... Read more
Incident date: Jan 3, 2024
Driving on the freeway. Going 65-70mph EPS (electric power steering) indicator light came on. A message was also sent in inbox of car stating code such as 32 and 61. Steering wheel became stiff and was difficult to steer when car not moving. Went to auto zone to check out if there was any code and there was none. I change to a new battery and check steering fuse everything seem fine with charging ... Read more
Incident date: Aug 1, 2024
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just r... Read more
Incident date: Aug 15, 2023
I believe oil pump has malfunctioned. I had a significant loss of power while driving, that could cause sudden accident, had I not been proactive. After the loss of power, I heard a knocking from the engine, then the oil light came on and alerted me. I believe it can be inspected, but have not been able to have it towed to the dealership.
Incident date: Aug 22, 2024
I was driving and going about 50mph and there was no other car near me. Suddenly the car slammed on its brakes. Dropped to probably 10mph. My mom and I were both wearing seatbelts but our heads were thrown forward. My neck and shoulder are sore and stiff today now. There were dark skid marks in the road ahead of us and I believe the car saw those and broke because of them. If there had been a car ... Read more
2 injured
Incident date: Aug 22, 2024
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 70 MPH, there was... Read more
Incident date: Jul 26, 2024
There is a warning flash to brake when there is no vehicle or anything in front or alongside. This has happened several times. I am concerned if vehicle is safe to drive.
Incident date: Jul 1, 2024
The contact owns a 2018 Chevrolet Camaro. The contact stated while driving approximately 55 MPH, the transmission shuddered. No warning light was illuminated. The vehicle was not drivable and was towed to the residence. The dealer was contacted, and the contact was informed that the vehicle was not under warranty. The vehicle was towed to an independent mechanic to be diagnosed. The contact was in... Read more
Incident date: Aug 22, 2024
In Sept. of 2023 I had my routine maintenance on my vehicle, oil change.at Tempe Auto Nation Hyundai. My drivers side 3rd row headrest was not staying up and needed to be replaced. I also mentioned to my extremely rude service agent Jake that my vehicle also had oil dripping coming from under the rear. I allowed him to do the oil change but not the headrest. I transferred location to have my vehic... Read more
Incident date: Jun 24, 2021
Bought from Mckluski chevy 5 days ago they ensured my they had fixed the air bag recall, today the airbag fell out of my steering wheel. I contacted the dealership and sent them pictures and they are refusing to fix it properly. This is a major safety hazard.
CADILLAC
LYRIQ
(2024) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Aug 22, 2024
Incident date: Aug 20, 2024
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was in... Read more
Incident date: Jul 18, 2024
The contact owns a 2016 Kia Optima. The contact stated that the front driver’s and passenger’s side windows and the rear driver’s side and passenger’s side windows were inoperable and would not open or close. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the window regulators for each window had failed and needed to be replaced. The vehicle was not... Read more
Incident date: Aug 16, 2024
My abs system is not working the ETC is not working was told this is because of the abs pump and abs computer. Most safety components related to brakes not working. There are over a thousand complaints to Chrysler about these trucks and still no recall. Please help.
Incident date: Aug 16, 2024
About a month ago I contacted Beechmont Ford (600 Ohio Pike Cincinnati, Ohio 45245) in reference to Manufacturer Recall Number # 13S08 NHTSA Recall Number # 13V385000. I've wrote them three time and they have not responded. A week ago I chatted with Fords Hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?
Incident date: Aug 18, 2024
Following a recent recall for a sensor that malfunctioned and caused the vehicle to suddenly drop to first gear, the vehicle was sent to a Ford mechanic to update the sensor and supposedly fix the issue. Less than one week following this fix, while driving on a highway at 55-60 mph, the vehicle suddenly dropped to first gear as it was descending a hill and exiting the highway. The vehicle failed t... Read more
Incident date: Aug 18, 2024
During sharp turn would hear cracking sound coming from steering wheel, after some days air bag warning light appeared on dahsboard and honk and steering wheel buttons stopped working. Dealer replaced the clockspring under warranty that fixed airbag warning issue, but still had honk and steering wheel buttons persisted. Dealer recommended replacing steering wheel control button module to fix bot... Read more
Incident date: Aug 16, 2024
Was driving on a 5 hour car ride at 5pm on August 16th and was going up a hill, the vehicle quickly lost all power and the engine light lit. I was able to pull the car to the side of the road with the momentum that the car already had, but was not able to get the car to a safe space (its about 6 inches from an exit ramp lane), as the car would not drive. Once I got the car to the side of the roa... Read more
Incident date: Jan 17, 2023
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Jan 17, 2023
Positive Crankcase Ventilation Regulator Valve - Code P052E This Recall are mentioned for other models with same year 2017 - 2020 But why not for GLA250. it's same problem and Dealer quote me $1500 - $2000 for Repair [XXX] Following threads prove there's lot of owners with same issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 15, 2024
Plexiglass window on house door to RV separates. This is a known issue to Winnebago which has provided warranty coverage for up to three years, even though the problem typically manifests at or after three years. The window separates from the house door either partially or completely - in the latter case - causing the window to fly off and pose a threat to other drivers. The sudden separation o... Read more
Incident date: Aug 14, 2024
Vechile showing transmission not in park
Incident date: Jan 15, 2022
I was driving on the freeway all of a sudden my car shuts down on me I had the to replace the Starter, fuel pump, alternator, and spark plugs to the vehicle after replacing all that the car starts but it will eventually shut down on me so during the times I was trying to fix my car I received a recall letter in the mail took it Dealer Buerkle Hyundai on August 1, 2024 at the location 3350 Hwy 61 ... Read more
Incident date: Jan 15, 2022
I was driving on the freeway all of a sudden my car shuts down on me I had the to replace the Starter, fuel pump, alternator, and spark plugs to the vehicle after replacing all that the car starts but it will eventually shut down on me so during the times I was trying to fix my car I received a recall letter in the mail took it Dealer Buerkle Hyundai on August 1, 2024 at the location 3350 Hwy 61 ... Read more
Incident date: Aug 5, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle shuddered and lost motive power. The check engine warning light was Illuminated. The vehicle was taken to a local dealer where it was deemed as mechanically totaled. The contact was informed that the failure was related to Customer Satisfaction Program: 21N12; however, the VIN was not included. ... Read more
Incident date: Aug 11, 2024
In June 2024, I experienced serious sustained steering wheel oscillation to the point of having to stop the vehicle while traveling over 70 mph to regain control before proceeding on my way. I scheduled an appointment with my dealer (Woody Anderson Ford, Huntsville, AL) after July 4th weekend and was assigned an appointment date of August 9, 2024 at 10:00am. In May 2024, after traveling about 47... Read more
Incident date: Aug 11, 2024
In June 2024, I experienced serious sustained steering wheel oscillation to the point of having to stop the vehicle while traveling over 70 mph to regain control before proceeding on my way. I scheduled an appointment with my dealer (Woody Anderson Ford, Huntsville, AL) after July 4th weekend and was assigned an appointment date of August 9, 2024 at 10:00am. In May 2024, after traveling about 47... Read more
Incident date: Jul 13, 2024
The contact owns a 2019 Dodge Journey with an Evenflo Car Seat, Model Name: Nurturemax, Model Number: 3641198, Manufactured Date: 7/31/2023, rear-facing car seat installed. The contact stated that while attempting to remove the car seat from the base on the rear driver’s side of the vehicle, the release handles attached to the seat of the base, fractured preventing the ability to remove the seat... Read more
Incident date: Jul 13, 2024
The contact owns a 2019 Dodge Journey with an Evenflo Car Seat, Model Name: Nurturemax, Model Number: 3641198, Manufactured Date: 7/31/2023, rear-facing car seat installed. The contact stated that while attempting to remove the car seat from the base on the rear driver’s side of the vehicle, the release handles attached to the seat of the base, fractured preventing the ability to remove the seat... Read more
Incident date: Aug 14, 2024
The vehicle stopped while I was driving and wouldn’t accelerate when trying to push the gas pedal. The warning wrench light then appeared and said power train. Once I pulled over and cut the car off and back on it drove normal for a few miles and broke down again. My safety was impacted because the vehicle literally stopped while I was driving on a busy road.
Incident date: Aug 11, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving approximately 40 MPH, the contact heard an abnormal knocking sound coming from the engine compartment. The contact stated there was no warning light illuminated. The contact stated that the vehicle was taken for an oil change and was informed that the engine oil level was extremely low. The contact stated that after the oil chang... Read more
Incident date: Aug 11, 2024
I recently purchased a this vehicle approximately two weeks ago and have since noticed a recurring problem with the steering. Specifically, the steering feels like it "sticks" when driving on a straightaway, making it difficult to maintain a smooth, consistent path. Initially, I thought the steering was simply stiffer compared to my previous vehicle, but after driving it for a couple of weeks, it ... Read more
CADILLAC
ESCALADE ESV
(2022) - POWER TRAIN
Aug 13, 2024
Incident date: Mar 22, 2024
The rest frame has rusted from the inside out, frame actually broke when going in for repairs. Was raised on lift for basic brake repair and the frame separated on the rear driver side. Same exact issue that was recalled in crvs of same year.
CADILLAC
ESCALADE ESV
(2022) - SUSPENSION
Aug 13, 2024
Incident date: Mar 22, 2024
The rest frame has rusted from the inside out, frame actually broke when going in for repairs. Was raised on lift for basic brake repair and the frame separated on the rear driver side. Same exact issue that was recalled in crvs of same year.