Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 24, 2025
every time i turn on the car the parking brake is on and it also turns on while im driving and it causes the car to stall while in motion.
Incident date: Feb 28, 2025
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 23V751000 (ENGINE AND ENGINE COOLING) and 23V858000 (FUEL SYSTEM, GASOLINE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufactu... Read more
Incident date: Feb 28, 2025
at 60860 my first engine went out General Motors offered no help i have extended warranty it took 3 months to get my Yukon back now 40000 later 2nd engine goes out cannot get a dealer to touch excuse after excuse tried to contact General Motors nobody will talk to me
Incident date: Feb 28, 2025
Vehicle keeps giving codes not even a month after purchased that say key missing check for key. Then another that says key not found put key in center console left cupholder. This has happened multiple times already and the dealership supposedly said the first time it was a programming issue and needed to be reprogramed. They did that and the vehicle did the same thing. Errors for low battery s... Read more
Incident date: Feb 15, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had no... Read more
CADILLAC
ESCALADE ESV
(2022) - STRUCTURE:BODY
Feb 28, 2025
Incident date: Jan 25, 2025
The door latch mechanisms are all faulty. I have read in many forums where this is a common issue with Hyundai models. The door latch on the back passenger door will not operate from inside or outside. The other three doors must be pulled on repeatedly in order to gain access. This creates a very dangerous situation of entrapment if there car were to catch fire or be in an accident. It’s almost ... Read more
Incident date: Feb 10, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that while at a traffic light or while slowing down, the vehicle shut off unintendedly. The contact stated that after ten minutes, the vehicle was restarted but shut off while approaching a stop. There were no warning lights illuminated. The vehi... Read more
Incident date: Feb 10, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that while at a traffic light or while slowing down, the vehicle shut off unintendedly. The contact stated that after ten minutes, the vehicle was restarted but shut off while approaching a stop. There were no warning lights illuminated. The vehi... Read more
Incident date: Feb 20, 2025
In 2024 Grand Design repaired cracked welds and separated wall structures related to frame flex. One year later, the unit is back in the shop at Grand Design for the same symptoms, they updated there is a crack near pinbox and separation at bulkheads.
Incident date: Feb 27, 2025
I was driving my 2017 Ford Explorer on 10/14/22 and the engine started shaking aggressively randomly. So, I took it to our local Mechanic shop . They said that from the engine shaking, it had broken the engine mounts, and it had an internal problem. I had paid $200 to fix the engine mount. So, they had a service bulletin and said Ford should fix it for free because it’s a known problem. They ha... Read more
Incident date: Dec 21, 2024
The contact owns a 2018 Ford F-250. The contact stated while driving 75 MPH, the steering wheel seized with several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failu... Read more
Incident date: Jan 29, 2025
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the A/C was activated, and there was smoke coming from under the hood. There was smoke entering the cabin of the vehicle thr... Read more
Incident date: Jan 29, 2025
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the A/C was activated, and there was smoke coming from under the hood. There was smoke entering the cabin of the vehicle thr... Read more
Incident date: Feb 1, 2025
The CP4 fuel pump failed causing the entire fuel system to be replaced. It is the same pump that is covered in the recall for 2020-2024 6.7 engines.
Incident date: Feb 21, 2025
Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.
Incident date: Feb 26, 2025
Frame and structure issues Entrance door opens during transit Propane compartment opens during transit Large slide difficult to extent
Incident date: Feb 26, 2025
Frame and structure issues Entrance door opens during transit Propane compartment opens during transit Large slide difficult to extent
Incident date: Feb 26, 2025
Frame and structure issues Entrance door opens during transit Propane compartment opens during transit Large slide difficult to extent
Incident date: Feb 10, 2025
When using four-wheel drive, the vehicle was unable to make a left turn. I disengaged four-wheel drive, and the vehicle was stuck in four-wheel drive. This happened on two occasions. The first time was approximately August 2022 and the second time was last year. When I took it to the dealership, they said here was nothing wrong with it and they told me that I probably used the four-wheel drive inc... Read more
CADILLAC
ESCALADE ESV
(2019) - AIR BAGS
Feb 25, 2025
Incident date: Feb 24, 2025
The Reatraints Control Module detects a fault in the driver side curtain airbag. This has happened multiple times and the Dealer has not been able to repair the problem. Dealer has tried to repair two times. Dealer will attempt to resolve issue a third time.
CADILLAC
ESCALADE ESV
(2019) - POWER TRAIN
Feb 25, 2025
Incident date: Feb 24, 2025
I am writing to express my concern about a critical issue I have been experiencing with my 2014 Jeep Cherokee Limited 4WD. I have been facing continuous and severe problems with the transfer case, which has rendered my vehicle unsafe and unusable. This has been an ongoing issue, and it is causing significant distress as I do not feel confident in the safety of my vehicle, especially while transpor... Read more
Incident date: Feb 1, 2025
on 2 separate occasions, I experienced a low speed stall when pulling out and turning at intersections. After the stall, the vehicle placed itself in park and activated the emergency brake. In both instances, the stall occurred after I had partially entered an intersection, representing a safety hazard. In both instances, the vehicle was able to be restarted quickly.
Incident date: Feb 24, 2025
In April 2022 after owning the car for 4 weeks the Eyesight went out. I was told it was due to the thermal control module. That was replaced. I’m n June 2023 the AC went out. They said it was the blower motor. That was replaced. In September 2023 the AC went out again. At that point they found the cause was actually a fully melted fuse box and fuses. They replaced the fusebox and the entire AC s... Read more
Incident date: Feb 20, 2025
Driving between 40-50mph on streets, my tire burst and the rubber part completely shredded off. I just had my tires checked a couple weeks ago where they said everything was great. This tire completely disintegrated out of nowhere and nearly damaged my rim! The tire guy said there's no way this happened from a nail or road injury to the tire
Incident date: Dec 19, 2022
1.) Recall Campaign # TSB30032401 Issue - I had to pay out of pocket for recall item totaling $280. The service provider used, Pat's Garage in San Francisco had not been informed of process to get reimbursement for recall resulting in having to pay out of pocket. As of today 2/24/25, there is no process for owners to get reimbursed either. The other issue is $175 to cover recall is not enough to ... Read more
Incident date: Dec 19, 2022
Back up camera is not working, dealer inspected it and can't repair it. Dealer ordered the camera but is been on back order for 6 weeks, this really sucks , because this is a safety issue.
CADILLAC
ESCALADE ESV
(2022) - STEERING
Feb 23, 2025
Incident date: Feb 20, 2025
I was in an accident on November 22, 2024 wherein my vehicle became difficult to control due to issues with steering. I was severely injured. I broke my left arm, had a right orbital floor fracture, and a severe concussion. I later learned my vehicle was under recall for issues related to a defect in the steering column of my vehicle. I was not able to get the vehicle repaired under the recall due... Read more
Crash
Incident date: Jan 15, 2025
My vehicle was 8 months old and it completely stopped with no warning going down the interstate, I was in the left lane and the vehicle locked up, engine and all leaving me stranded in the left lane on a busy interstate. When the engine quits, there is absolutely no way to get the vehicle into neutral to get it to a safe location. When this happened I was almost hit by an 18 wheeler . After h... Read more
Incident date: Jan 15, 2025
My vehicle was 8 months old and it completely stopped with no warning going down the interstate, I was in the left lane and the vehicle locked up, engine and all leaving me stranded in the left lane on a busy interstate. When the engine quits, there is absolutely no way to get the vehicle into neutral to get it to a safe location. When this happened I was almost hit by an 18 wheeler . After h... Read more
Incident date: Feb 23, 2025
Power Steering intermittently stops working upon starting the vehicle, trying to park the vehicle and twice during driving on the road. This condition makes it almost impossible to turn the steering wheel. If on a curved road it could cause the vehicle to leave the road. Problem was replicated by Dodge / Ram dealership with a dash warning to "Service the Power Steering Unit" but code and messag... Read more
Incident date: Feb 23, 2025
Brakes: The brake pedal occasionally oscillates while being depressed. This feels like a tickle and causes uncertainty of control while braking. Speed Control: Loss of speed control experienced during abrupt change in road level (in a construction zone). Loss of speed control engaged regenerative braking causing a sharp decrease in vehicle speed and stopping hazard to vehicles behind mine. Blind... Read more
Incident date: Feb 23, 2025
Brakes: The brake pedal occasionally oscillates while being depressed. This feels like a tickle and causes uncertainty of control while braking. Speed Control: Loss of speed control experienced during abrupt change in road level (in a construction zone). Loss of speed control engaged regenerative braking causing a sharp decrease in vehicle speed and stopping hazard to vehicles behind mine. Blind... Read more
Incident date: Feb 23, 2025
The malfunction is my water pump is cracked & leaking coolant at 40k miles. The get up performance speed is lagging and delayed especially driving using Eco mode. The safety is at risk as the car is overheating, slow to accelerate and drive comfortably or safely. BMW of Riverside, CA has had to top off my coolant levels twice in a month or so. Bavarian Auto House located at 1009 E Balsam Ave, A... Read more
Incident date: Feb 22, 2025
The audio system has become inoperable and instead the speakers are blasting static noise with crackling and popping sounds at high volume. Cannot stop it or use any other audio. Very unsafe to drive due to extreme noise level and lack of controls. Appears many people have this issue and there needs to be a recall to fix.
Incident date: Feb 16, 2025
Low beam headlights are dangerously dim due to the oem headlightbulbs burning the reflector bowls in the projector headlights this is a problem that's been complained about by many many people.
Incident date: Feb 14, 2025
I had a check engine light come on and took it to my mechanic for diagnosis and repair if needed. He diagnosed it as error code P2004. The code indicated a bad runner control valve position sensor. It is located on the end of intake manifold and has two torx screws to remove it. The issue is Nissan did not sell a replacement sensor separately , you can only get that part with the purchase of a... Read more
Incident date: Feb 14, 2025
Power steering assist fault.
Incident date: Feb 14, 2025
The contact owns a 2025 Ford F-150. The contact stated that upon inspecting underneath the vehicle, he noticed an abnormal amount of rust on the exhaust filter, brackets, exhaust system, muffler, bolts, and screws. No warning lights were illuminated. The local dealer was not contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mile... Read more
Incident date: Feb 14, 2025
There were 2 separate incidents that occurred. The first one we were backing out of our driveway and the car just stopped running. We were unable to start it again after a dozen attempts. We had the vehicle towed to a local shop and when they got in the car, it started right up. We drove it around for a few weeks before the 2nd incident happened. We were driving on the freeway this time and t... Read more
Incident date: Feb 19, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle shuddered and lost motive power. The contact was able to coast to the side of the road. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor needed to be replaced, and the engine control softw... Read more
Incident date: Jan 27, 2025
We lock the door to our motorhome via the indoor turning lock every night. In the morning the door would not unlock. It took a lot of jiggling to finally open it. To keep it from happening again we zip tied the lock to the door handle as shown in the picture attached. We live in the motorhome and were fearful of entrapment since that is the only man door
Incident date: Feb 18, 2025
While traveling from Florida back to Louisiana on [XXX], I stopped at a store when I came back out the vehicle would not start. I ended up having the battery boosted by a gentleman and then returned to my drive home. I drove from Quincy, Florida where the truck wouldn’t start to the [XXX] exit in Louisiana. I made 2 other stops but left the vehicle idling at both stops. At the [XXX] exit, I lef... Read more
Incident date: Feb 18, 2025
A significant knocking sound can be heard from my truck during cold start and when at idle and remains an issue that Ford did not address as part of their Customer Satisfaction Program 21N03 issued on March 21, 2021. That specific CSP specifically excluded my model (Ford F-150 Raptor) from the program; however, my vehicle exhibits the exact same cam phaser issues and has already been identified b... Read more
Incident date: Feb 13, 2025
The contact owns a 2019 GMC Acadia. The contact stated that upon shifting to park(P), the vehicle made an abnormal beeping sound that persisted after turning off the vehicle. The message "Shift to Park" was displayed. The vehicle was taken to the dealer, where an unknown harness and switch were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contac... Read more
Incident date: May 28, 2024
The contact owns a 2008 Nissan Altima. The contact received notification of NHTSA Campaign Number: 08V521000 (Air Bags, Electrical System). The contact called the dealer and made an appointment; however, the contact was informed that the part might not be available for the appointment. The contact arrived for the appointment and was informed 3 hours later that the part needed for the repair was no... Read more
CADILLAC
ESCALADE ESV
(2023) - ENGINE
Feb 18, 2025
Incident date: Jan 25, 2025
The contact owns a 2017 Ford Escape. The contact stated while her daughter was driving out of the school parking lot at an undisclosed speed, the vehicle made an abnormal sound and stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the engine block was fractured, and there was coolant i... Read more
Incident date: Jan 14, 2025
After the replacement of all 02 sensors and fuses, the fault code returns and was traced back to the integrated supply module/IVm
Incident date: Jan 14, 2025
My Highlander transmission has an internal failure. The Toyota dealership declared “transmission has internal failure quote. I am afraid to drive it due to it breaking down on the highway.
Incident date: Feb 14, 2025
* Safety recall 24V499 - replacement of cabin electric water pumps. Pump was replaced [XXX] by Nuts and Volts automotive. Cost to me was $185.71 including parts, supplies and $150 labor. Liquidating trustee / American Lease is providing $175 for pump replacement and door handle checks. * Safety recall ?? - replacement of door handles that fail a pull test. I had a front drivers side and a right ... Read more
CADILLAC
ESCALADE ESV
(2022) - UNKNOWN OR OTHER
Feb 15, 2025
Incident date: Feb 11, 2025
Pedestrian Warning Sounds Gone I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Following an attempted OTA software update for the safety recall, I have noticed that the pedestrian alert noises are missing, which poses a significant safety risk not only for those around the car but also for the... Read more