Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 20, 2025
The contact owns a 2005 Cadillac Escalade. The contact stated while refueling, the gasoline was spilling out of the filler neck. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.
Incident date: Mar 10, 2025
Check engine light came on. Took to the Ford dealer workshop, they checked and found nothing wrong with the engine. Check engine light came on again and this time the car jerks when it tries to accelerate. Could not go more 40mh due to the jerky motion. Took it back to the shop, they said coolant intrusion. They said it is going to need new engine because there is water/coolant intrusion. New eng... Read more
Incident date: Mar 11, 2025
the back glass burst for no reason; no impact.
Incident date: Mar 11, 2025
The contact owns a 2017 Ram 1500. The contact stated that while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering gear. The vehic... Read more
Incident date: Sep 13, 2024
The contact owns a 2018 Ford F-150. The contact stated that after opening a Ford Pass account and profile, the software was stuck in a learning loop. The transmission seized, skipped, jerked, and the vehicle lunged. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a bushing was lodged in the axle tube and the transmission needed to be... Read more
Incident date: Feb 15, 2025
Auto start / stop feature stopped working after recall 24S24. Took to dealership where battery was diagnosed at 57%. Had no indication battery was failing. Recall reprogram did not resolve issue.
Incident date: Feb 13, 2025
recall was initiated because salt used on roads during winter could accumulate along the rear frame, where the fuel tank is mounted, causing corrosion and potentially leading to the fuel tank becoming unsecured. Affected Vehicles: The recall covers 2006-2014 Honda Ridgeline pickup trucks that were sold or ever registered in the salt-belt region. Salt-Belt States: The affected states include Conn... Read more
Incident date: Feb 25, 2025
more info ia required
Incident date: Feb 19, 2024
The Bridgestone AllSeason WeatherPeak 225/50R 18 tire tread was worn out at 15800 miles. Tires were rotated and alignment performed routinely at Firestone. Inflation was checked every two weeks. Many complaints for this issue by other customers. Early tread wear is dangerous and will cause accidents. How could this tire have a 700 tread rating and who is performing the test for the 700 tread ratin... Read more
Incident date: Feb 19, 2024
The Bridgestone AllSeason WeatherPeak 225/50R 18 tire tread was worn out at 15800 miles. Tires were rotated and alignment performed routinely at Firestone. Inflation was checked every two weeks. Many complaints for this issue by other customers. Early tread wear is dangerous and will cause accidents. How could this tire have a 700 tread rating and who is performing the test for the 700 tread ratin... Read more
Incident date: Feb 24, 2025
I was driving on [XXX] leaving from Onawa, IA. Up to this point I had not issue or notifications about my vehicle. While driving North bout and having the adaptive cruise control set at 80 MPH, I was in the left lane passing 3 semis in the right lane. After passing the first one, the first semi merged to the left lane following. I was approximately 1/2 passed the next semi when all the sudden... Read more
CADILLAC
ESCALADE ESV
(2023) - STEERING
Mar 9, 2025
Incident date: Dec 24, 2024
Steering wheel gets hard while driving. Works fine for a little while then starts again.i was in a busy street when it occurred. Worried about our safety while driving. Car lot replaced power steering rack and pin. But still ongoing . They cant seem to fix it right. I just got the car. My name is [XXX] phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. ... Read more
Incident date: Mar 3, 2025
I opened the back hatch of my 2024 Subaru Forester to retrieve an item. I then pressed the button to close the hatch. It was an extremely windy day and right when I pressed the button to close the hatch an empty grocery bag blew out of the car. I caught it and shoved it back into the car. The hatch was closing at the time and it struck me on the head. I contacted a local Subaru dealer and Subaru c... Read more
1 injured
Incident date: Mar 3, 2025
It’s happened 2x in owning the 22 Vw Taos. The car will start be good for about 5 seconds, then car shakes like the engines misfiring, check engine light flashes, steering does become locked a little and difficult. Once you start up again it’s fine. Happened in Nov 2024 and today 3/8/2024
Incident date: Mar 7, 2025
Engine is burning oil and has been for sometime. Won’t Accelerate and sputters Tie rods are worn out. This car is a lemon and dangerous to drive
Incident date: Mar 1, 2025
We have been waiting for this part from Ford for over 1 year. I am told by the dealership that they have been limiting the number of parts the dealerships can order. The same dealership order 100 and has only received 5 to date. This is unacceptable. When a part is recalled because of safety it should not be over a year to receive the part. Why are they not being held accountable. My sons car ha... Read more
Incident date: Jan 1, 2025
The contact owns a 2016 Ram 1500. The contact stated that the vehicle was taken to a local dealer and an ABS module repair was performed at the owner’s expense; however, the module failed to communicate with the computer system. The service ABS and traction control warning lights were illuminated. In addition, the contact stated that the vehicle was taken back to the same local dealer where it w... Read more
Incident date: Dec 19, 2024
The backup camera some times does not work for a minute when the car first starts up.
CADILLAC
ESCALADE
(2015) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mar 6, 2025
Incident date: Feb 28, 2025
The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle was started, and several unknown warning lights illuminated. In addition, the contact stated that the gear shifter failed to shift into neutral while the vehicle was being towed. In addition, the contact stated that the gear shifter was stuck in park(P). The vehicle was towed to the dealer where i... Read more
Incident date: Feb 28, 2025
The contact owns a 2014 BMW 328XI. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.... Read more
Incident date: Feb 28, 2025
The contact owns a 2014 BMW 328XI. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.... Read more
Incident date: Mar 6, 2025
I dropped my vehicle off for transmission service maintenance with no engine issues and no check engine light. The Cadillac dealer called me the next day and said the check engine light was on and the engine was bad and needed $12,000 repair due to faulty bad designed lifter's and camshaft also stated this is a well know defect in the engine and they have replaced many 6.2 engines. Vehicle has 59... Read more
Incident date: Mar 6, 2025
Vehicle came into our shop with the charging system fault light on. Upon checking for codes BCM battery code B11D9:09:0A was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.
Incident date: Mar 2, 2025
I purchased my truck in March of 2024 with an undisclosed problem from a dealership in Texas. I contacted them two weeks after it began and they said they couldn't do anything as is the greatest business disappointment of American commerce when used vehicles are purchased under the "As Is" clause. The undisclosed problem is this, my truck loses acceleration power for up to 20 seconds in dangerous ... Read more
Incident date: Mar 4, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while her husband was driving 30-35 MPH, the vehicle stalled. No warning lights were illuminated. The contact's husband was able to pull over onto the side of the road. The contact's husband attempted to restart the vehicle, and the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed and determined t... Read more
Incident date: Feb 25, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the transmission slipped and failed to shift into second and third gear. The vehicle jerked violently. On another occasion, the transmission was stuck in second gear with the check engine warning light illuminated. The contact was able to drive to the residence. The vehicle was taken to the dealer, whe... Read more
Incident date: Apr 6, 2021
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of t... Read more
Incident date: Apr 6, 2021
The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car br... Read more
Incident date: Mar 4, 2025
Driver's 3-point restraint webbing fraying at the edges in the shoulder harness area.
Incident date: Mar 4, 2025
December 2024, I received a recall notice from Honda that the fuel pump on the car make be defective. A couple weeks later I smell a strong gas odor inside the car. it was towed to the local Honda dealer and inspected. The pump was tested but showed no signs of cracking under pressure. Honda is claiming that they have fulfilled their obligation and is not going to replace the pump. When asked if t... Read more
Incident date: Mar 4, 2025
Electrical Component failure in the tailgate handle causes the tailgate to come open at anytime during driving. Also the malfunction causes your battery to go dead
CADILLAC
ESCALADE ESV
(2022) - STEERING
Mar 3, 2025
Incident date: Dec 5, 2024
GM claims to have already completed a safety recall for Power steering, but I didn't see any issues with the power steering prior to them doing this service except for the "Power steering" message on the display. The only reason I brought in at that time (5/18/2023) was to replace the gauge cluster which they also had to replace a second time due to faulty replacement. And now the new issue wit... Read more
Incident date: Feb 24, 2025
The Belt Strap will get twists along the length. The Body Pillar clip refuses free movement. This is aggrevating for a Driver in the Seat. Driver in vain pushes Power Seat back to allow the Belt to clip into Latch at the Console. Reality. The car is 22-yrs old. Owner expects indifference by the local Ford shop. Both a neighbor & the Owner had a hard time about service. What does the Owner thinks a... Read more
Incident date: Mar 2, 2025
The contact owns a 2022 Subaru Forester. The contact stated that while her husband was stopped at a stoplight, the accelerator pedal was depressed; however, the vehicle failed to move. There were three abnormal beeps heard. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not c... Read more
Incident date: Mar 3, 2025
the [S] is constantly blinking, the check engine light On, the temperature light is on as cold, and the eye sight and anti collision is off.
Incident date: Mar 3, 2025
the [S] is constantly blinking, the check engine light On, the temperature light is on as cold, and the eye sight and anti collision is off.
Incident date: Feb 13, 2025
The cylinder wall failed which led to coolant loss into the motor
Incident date: Feb 13, 2025
The cylinder wall failed which led to coolant loss into the motor
Incident date: Feb 13, 2025
My 2023 Fisker Ocean One (VIN [XXX] ) was in the first cohort of cars to receive the Ocean OS 2.2 update during the 24 hour period starting on [XXX]. The update seemed to have completed successfully, but six days afterwards on [XXX], I stopped for lunch after driving a few errands that morning, and afterwards I came out to my car, opened it, then stepped on the brake pedal to start up the car -- u... Read more
Incident date: Mar 2, 2025
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuri... Read more
Crash
1 injured
Incident date: Mar 2, 2025
-The oil pump failed while I was driving on the interstate. My vehicle suddenly lost power without warning. There was moderate traffic, and I almost did not make it to the shoulder in time, having to swerve around vehicles. -My vehicle was towed to a Ford Dealership and their service department told me "The engine tore itself apart from the inside" and that repairs would be "About $7000". From th... Read more
Incident date: Mar 2, 2025
-The oil pump failed while I was driving on the interstate. My vehicle suddenly lost power without warning. There was moderate traffic, and I almost did not make it to the shoulder in time, having to swerve around vehicles. -My vehicle was towed to a Ford Dealership and their service department told me "The engine tore itself apart from the inside" and that repairs would be "About $7000". From th... Read more
Incident date: Feb 1, 2025
There are NO wiper blades available for the 2025 Chevy Trax. It utilizes a unique and propertiary wiper arm that accepts no brand of commercially available wiper blades and the OEM Wiper Blades have been "Sold Out" as long as the vehicle has been available. I've been reduced to using a wiper blade sharpener and universal wiper blade refills just to maintain basic visibility in rainy conditions. ... Read more
Incident date: Feb 24, 2025
The auto-dimming bright lights are too sensitive, going on & off so quickly it creates a hazard to the driver & on-coming traffic. It is almost like a strobe light. These trucks have had this very same problem for years. Please force a fix.
Incident date: Feb 24, 2025
every time i turn on the car the parking brake is on and it also turns on while im driving and it causes the car to stall while in motion.