Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 1, 2025
March 21, 2025. I made an appointment to the closest Acura Dealership (Sterling McCall Acura Sugar Land, TX) for the two recalls I have on my 2020 Acura MDX. They were not able to accommodate with my timing request. Since I reside more than one hour away, I am not able and willing to drive so many times for this issue. I've asked them to fix the recalls today, as I have 3-4 hours free. They were n... Read more
Incident date: Mar 1, 2025
The contact owns a 2022 Ford Bronco Sport. The contact stated that while driving at various speeds, the message "Power Train Malfunction - Reduced Power" was displayed intermittently. The vehicle was taken to the dealer, where it was test-driven, and the contact was informed that the failure could not be duplicated. The contact stated that the vehicle was previously repaired under NHTSA Campaign N... Read more
Incident date: Mar 19, 2025
While driving on highway, during rush hour at [XXX], in the center lane of the highway the engine turned itself off and stopped running. Was traveling with traffic, approximately 70-75 mph, engine turned off the truck started deaccelerating rapidly. Was able to change to the right lane and pull over on to the side of the highway. Truck rolled roughly 100 yards and then stopped. The dashboard l... Read more
Incident date: Mar 19, 2025
The contact owns a 2018 Ford Edge. The contact stated that while driving approximately 65 MPH, the blinking check engine warning light activated along with the message "Engine Coolant Temperature High". The contact stated that after parking the vehicle, the vehicle was towed to the local mechanic and was later towed to the local dealer, who diagnosed the vehicle and determined that the coolant had... Read more
Incident date: Mar 19, 2025
The contact owns a 2018 Ford Edge. The contact stated that while driving approximately 65 MPH, the blinking check engine warning light activated along with the message "Engine Coolant Temperature High". The contact stated that after parking the vehicle, the vehicle was towed to the local mechanic and was later towed to the local dealer, who diagnosed the vehicle and determined that the coolant had... Read more
Incident date: Feb 24, 2025
Was driving on the freeway and 3 dash lights lit up. found out the brake accuator is failing. apparently this is a known issue for toyota priuses.
Incident date: Mar 8, 2025
The Jeep was making noises and jerking some. Took it to the dealership and the Power Transfer Unit needs replaced and the cost would be 5800.00. The dealership said the vehicle could just stop at any time jeopardizing our safety. NO warning lamps came on. Apparently this has been an issue on models 2017-2019 and recalls were issued. Apparently the 2020 needs to be recalled as well before someo... Read more
Incident date: Mar 8, 2025
The contact owns a 2011 Mini Cooper S. The contact recently replaced the 12-Volt battery; however, while attempting to roll down the windows, the windows failed to respond as needed. The contact stated that the running lights and fog lights were inoperable. The contact stated that the battery was replaced at a tire and battery shop. The contact drove the vehicle back to the shop and was informed t... Read more
Incident date: Mar 8, 2025
The contact owns a 2013 BMW X1. The contact received notification of the NHTSA Campaign to Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable ... Read more
Incident date: Mar 19, 2025
The contact owns a 2019 Honda Pilot. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated, with another unknown warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed, and DTC: P219A (Mass Air Flow Sensor) was retrieved. The vehicle was taken to the dealer, who confirmed the diagnostic code and determine... Read more
Incident date: Feb 12, 2025
ICCU failure, loud pop sound and then a "Check Electrical System" then after a minute a turtle icon and the car slowed down and stopped on its own in the middle of a freeway. Hyundai towed it and waiting for repairs. This was highly dangerous stopping in the middle of the freeway with no control over the vehicle and fast cars driving by.
Incident date: Feb 12, 2025
ICCU failure, loud pop sound and then a "Check Electrical System" then after a minute a turtle icon and the car slowed down and stopped on its own in the middle of a freeway. Hyundai towed it and waiting for repairs. This was highly dangerous stopping in the middle of the freeway with no control over the vehicle and fast cars driving by.
Incident date: Mar 12, 2025
My break actuator goes off every 12 seconds continuously. There is no warning sign in the dash board. Brought the vehicle to the Toyota dealership and had it checked out. The dealership says there is no problems according to their analysis. But the actuator continuously goes off every 12 seconds and the dealership said this was "normal" and charged me the service fee. I am seriously concerned beca... Read more
Incident date: Mar 12, 2025
THE ODS is not properly determining the status of the right front seat occupant. The airbag warning light is illuminated, and the front passenger airbag is deactivated even with a person sitting in the passenger seat. The ODS is also unable to determine if someone is in the seat and triggers the seatbelt alert when anything (even a purse) is on the seat. This exact issue was part of a Subaru re... Read more
Incident date: Apr 10, 2014
The contact owns a 2012 Ford Focus. The contact stated that while the vehicle was parked in the driveway, there was a puddle of liquid with an abnormal odor underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer for an unknown recall repair, and a message was displayed. The message “Stop vehicle immediately to prevent engine damage” was disp... Read more
Incident date: Jan 21, 2025
Vibration at highway speeds above 65mph. Online forums make it seem like a common defect.
Incident date: Oct 1, 2024
The contact owns a 2018 Ford Fusion. The contact stated that while servicing the vehicle, the contact became aware that the coolant level was low. The contact stated that on a separate occasion, while driving 30 MPH, there was a knocking sound coming from the engine. There was no warning light illuminated. The contact stated that an abnormal coolant odor was coming from the exhaust pipe. The conta... Read more
Incident date: Mar 11, 2024
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that moisture was leaking inside the vehicle from the front passenger’s side A-pillar trim. The contact's boyfriend attempted to tape the A-pillar trim where the moisture was entering the vehi... Read more
Incident date: Mar 15, 2023
The contact owns a 2023 Kia Carnival. The contact stated that the seat belt located in the rear middle row was inoperable. There were no warning lights illuminated. The contact stated that the seat belt failed to retract. The vehicle was taken to the local dealer, where it was diagnosed and determined that the seat belt needed to be replaced. The dealer ordered the part, which was on backorder. Th... Read more
Incident date: Mar 15, 2023
See attached document for complaint.
Incident date: Feb 28, 2025
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was topping off the oil weekly. The failure had become more persistent. While driving 65 MPH, the vehicle started shaking and was making a knocking sound at the front-end by the engine compartment. The check engine warning light was flashing. The contact coasted ... Read more
Incident date: Mar 1, 2025
My air bag light keeps coming on saying to service it. I saw the recalled issues before with the other Acadias and was thinking maybe my year model would need to be looked into as well. I haven't ever had a wreck for them to come out but the light comes on frequently.
Incident date: Mar 1, 2025
I was driving in normal conditions and as i went over railroad tracks, which were not overly bumpy, the driverside headrest hit me in the back of my head while driving. It appereared to be popped out. Took it to our mechanic and the plastic that holds the retainer pin is broken, which caused the headrest to spring forward.
Incident date: Feb 25, 2025
as a loyal Mercedes Benz customer for the past 15 years, here I am writing to you for the fourth time since January 28th. of this year. My case number is [XXX]. I leased my 2022 S 500, VIN # [XXX] on [XXX] and after about a year, I have had issues with the large screen/radio in the vehicle. All events are documented with your Rockville Centre, Long Island service facility where the staff ... Read more
Incident date: Mar 10, 2025
The engine, while driving down the road, incurred a failure to the pusher rod in the #5 cylinder. This occurred at 6750 total miles on engine. Engine failure was repaired by a dealership. The failure occurred again at 99,500 miles to the same #5 cylinder causing major engine damage leading to the replacement of the engine. Our safety was put at risk as the truck decelerated and began vibrating.... Read more
Incident date: Mar 10, 2025
Failure of adhesive that holds windows to frame. Had a window come separated from frame on 7/11/24 which fell from RV on the freeway and could have put other drivers at risk from falling glass. Second window adhesive failure on 3/11/25. Caused glass to become separated from frame. Did not fall off, but was hanging on by two screws to top hinge assembly. Manufacturer has denied responsibility to in... Read more
Incident date: Mar 10, 2025
Engine stalled and car emitted fuel smell and leaked from engine area. Vehicle towed to shop. Mechanic found fuel leak near Cylinder #4. Removed intake manifold and found fuel rail loose and leaking from #4 injector. Left upper fuel rail retaining bolt was broken and left lower bolt was loose.
Incident date: Nov 11, 2024
Driver side rear sliding door is stuck closed. Cannot be operated manually, will not lock or unlock with the other car door locks which work fine. My children’s safety is at risk. I bought a van because I have 3 children, and in the event of an accident could delay their rescue. One of my children is a Type 1 diabetic and in event of an accident he’s in even more danger if rescue teams cannot ... Read more
CADILLAC
ESCALADE ESV
(2022) - STRUCTURE
Mar 17, 2025
Incident date: Mar 8, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was cracked and peeling. The dealer was made aware of the failure ... Read more
CADILLAC
ESCALADE ESV
(2022) - FUEL/PROPULSION SYSTEM
Mar 17, 2025
Incident date: Mar 8, 2025
roll over valve in gas tank on a 2012 Jeep Patriot.
Incident date: Aug 15, 2024
Took car in and dealership kept it. Recall indicated that parts were available, however, dealership says that because there's additional fraying of wires, they don't have the parts. When I contacted Kia corporate, they confirmed that they have release of parts indicated as "TBD." According to NHTSA records, they should have the parts but they say they don't and can't indicate when parts will be... Read more
Incident date: Aug 15, 2024
Took car in and dealership kept it. Recall indicated that parts were available, however, dealership says that because there's additional fraying of wires, they don't have the parts. When I contacted Kia corporate, they confirmed that they have release of parts indicated as "TBD." According to NHTSA records, they should have the parts but they say they don't and can't indicate when parts will be... Read more
CADILLAC
ESCALADE ESV
(2021) - STEERING
Mar 17, 2025
Incident date: Mar 12, 2025
Twice in the last week my power steering quit. The first time, it happened after I had driven about 10 miles. When I put it in reverse to park my car, it quit working and was very difficult to turn the wheel. I managed to get it parked. After letting the car sit overnight, I started it and it was ok. Then again after driving it home, it failed again when I put it in reverse to park it. I currently... Read more
Incident date: Mar 16, 2025
The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank yo... Read more
Fire
1 injured
Incident date: Mar 16, 2025
I am unable to use speed control while wearing sunglasses due to the driver attention monitoring. It would be dangerous to drive without sunglasses.
Incident date: Dec 7, 2023
The car vibrates excessively when in drive or reverse and the brake is being held. Vibrations stop if car is put in neutral. Car also hesitates when driving. And is a major safety issue when driving. The vibration is also in my opinion a safety concern because it’s causing excessive wear and tear on other parts of the car. The dealership acknowledged that there’s excessive play or wear in the ... Read more
Incident date: Mar 31, 2023
The car vibrates excessively when in drive or reverse and the brake is being held. Vibrations stop if car is put in neutral. Car also hesitates when driving. And is a major safety issue when driving. The vibration is also in my opinion a safety concern because it’s causing excessive wear and tear on other parts of the car. The dealership acknowledged that there’s excessive play or wear in the ... Read more
Incident date: Feb 1, 2025
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.
Incident date: Feb 1, 2025
Clutch A within the automatic transmission failed as well as the water pump casing had a crack in a known weakness at just under 79,000 miles. The water pump has a noticeable leak from a crack in the cast made. The dealership said this is not the first Bronco Sport with the issue and that it is fairly common since Ford has put out a TSB on the issue. The transmission has slipping from clutch A bet... Read more
Incident date: Apr 13, 2024
Days after purchasing the vehicle brand new back in 2023, it began having issues with what they thought was the new 4 cylinder mode working itself in or electrical shifting needed to be replaced… After numerous years of being stalled out on highways, unnecessary repairs made, lose of business revenue, and more. It turned out to be a faulty engine with bad bearings, & levers. Over time, got wors... Read more
Incident date: Mar 7, 2025
The contact owns a 2019 Jeep Wrangler. The contact stated that upon picking up the vehicle from the dealer after a battery replacement, the instrument panel was blank. The vehicle was taken back to the dealer to be diagnosed and the contact was informed that the instrument panel was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V652... Read more
CADILLAC
ESCALADE ESV
(2022) - SEATS
Mar 14, 2025
Incident date: Mar 12, 2025
Driver seat is provided with a manual height adjustment using a lever. The issue is that, once adjusted the height, is not maintained and starts to "sink" until bottomed. With time and years, keeps to be getting worse. No remedy has been provided by the dealer, other than stating that is a "normal issue on Honda's with that manual height adjuster.
Incident date: Mar 13, 2025
Driving along at 60 mph suddenly my car stops going in heavy traffic and won't move,, then it accelerated to high RPMS and was stuck, then it hard shifted into gear and it lundged forward fast and went about 5 feet then it wouldn't move. Almost got killed on a busy hwy. because of it accelerating on its on out into traffic while it was in park, then just came to a dead stop. The only way I can... Read more
Crash
1 injured
Incident date: Mar 13, 2025
Driving along at 60 mph suddenly my car stops going in heavy traffic and won't move,, then it accelerated to high RPMS and was stuck, then it hard shifted into gear and it lundged forward fast and went about 5 feet then it wouldn't move. Almost got killed on a busy hwy. because of it accelerating on its on out into traffic while it was in park, then just came to a dead stop. The only way I can... Read more
Crash
1 injured
CADILLAC
ESCALADE ESV
(2023) - ENGINE
Mar 13, 2025
Incident date: Mar 1, 2025
The car has shut down unexpectedly for at least six times while driving at roads and highways. When this happens, engine stalls and nothing works and all alarms and check lights turn on and activated. Driver has to pull the car to the roadside which cannot be imagined when in a highway with all cars driving at 65-70mpH and the car suddenly slows down to stop. The other problem is that when th... Read more
Incident date: Mar 5, 2025
Component/System That Failed or Malfunctioned & Availability for Inspection I have experienced multiple safety-critical failures in my 2012 Dodge Journey, including transmission failure, catalytic converter defects, engine repairs, electrical malfunctions, and brake system issues. Pattern of Recalls Across Dodge Journey Models & Lack of Recall for My Vehicle There have been numerous recalls acros... Read more
Incident date: Mar 5, 2025
Component/System That Failed or Malfunctioned & Availability for Inspection I have experienced multiple safety-critical failures in my 2012 Dodge Journey, including transmission failure, catalytic converter defects, engine repairs, electrical malfunctions, and brake system issues. Pattern of Recalls Across Dodge Journey Models & Lack of Recall for My Vehicle There have been numerous recalls acros... Read more
Incident date: Mar 5, 2025
Component/System That Failed or Malfunctioned & Availability for Inspection I have experienced multiple safety-critical failures in my 2012 Dodge Journey, including transmission failure, catalytic converter defects, engine repairs, electrical malfunctions, and brake system issues. Pattern of Recalls Across Dodge Journey Models & Lack of Recall for My Vehicle There have been numerous recalls acros... Read more
Incident date: Sep 19, 2024
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Aug 15, 2021
Purchased a 2023 Toyota Venza in November of 2023 and had to replace the windshield less than a year later in October 2024. Now in March of 2025 the windshield is cracked again.