Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 16, 2025
The start stop idle is malfunctioning it says start stop idle fault also I just replaced the rotors and brakes the rotors were warped and it shakes when you brake. Also the door locks don't unlock when you press the button
Incident date: May 16, 2025
The start stop idle is malfunctioning it says start stop idle fault also I just replaced the rotors and brakes the rotors were warped and it shakes when you brake. Also the door locks don't unlock when you press the button
Incident date: May 16, 2025
The start stop idle is malfunctioning it says start stop idle fault also I just replaced the rotors and brakes the rotors were warped and it shakes when you brake. Also the door locks don't unlock when you press the button
Incident date: May 16, 2025
Check engine light came on as well as hybrid malfunction message. While on the highway could not accel or go past 60 mph, gas pedal would then not work and speed went down, I pulled car over to breakdown lane and car abruptly stopped and would not move. Many warnings flashed and car needed to be towed. Temperature rose and ignition messages came up, steering wheel locked and car was not drivable.
Incident date: May 16, 2025
Check engine light came on as well as hybrid malfunction message. While on the highway could not accel or go past 60 mph, gas pedal would then not work and speed went down, I pulled car over to breakdown lane and car abruptly stopped and would not move. Many warnings flashed and car needed to be towed. Temperature rose and ignition messages came up, steering wheel locked and car was not drivable.
CADILLAC
ESCALADE ESV
(2023) - UNKNOWN OR OTHER
May 17, 2025
Incident date: Sep 20, 2024
The recall (Manufacturer Recall # 23TB13; NHTSA Recall # 23V734) has been un-repaired since 1 Nov 2023. The un-repaired recall has not caused a safety issue in my case, but I have moved to Canada and the recall has prevented me from registering and using the vehicle for over a year (it is not possible to complete the import process or register any vehicle that has an outstanding recall).
Incident date: May 11, 2025
Transmission feels like it is delayed in engaging gears at various speeds. Stop and go traffic is most noticeable. When it does change gears, it often feels jerky. Lower speeds at most noticeable but over 50mph seems to run fine.
Incident date: May 12, 2025
I have a 2024 Nissan Altima and I have having a problem when I turn that there is a click on the a passenger side. Before I go to the car shop, I believe this may be the recall the was issued for certain vehicles and I would like my car reviewed for the recall. Please advise how I can how my car looked at for the recall. [XXX] , Raleigh NC [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF ... Read more
Incident date: Jan 1, 2023
Radio - Audio - No sound from speakers Cannot receive (hear, listen to) emergency broadcast, traffic notices or weather alerts UNKNOWN UNKNOWN
CADILLAC
ESCALADE ESV
(2022) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 15, 2025
Incident date: May 15, 2025
Rodents chewed through the main wire harness on my vehicle on 2 separate occasions, both times in the same exact location. This recurring damage poses a serious safety risk and may be linked to soy-based wire coatings that attract rodents. The first incident required a $4,979.27 repair, covered by insurance; I paid a $500 deductible. The vehicle was diagnosed by Boonton Auto Body Shop. I recently... Read more
CADILLAC
ESCALADE ESV
(2022) - STEERING
May 15, 2025
Incident date: May 15, 2025
Rodents chewed through the main wire harness on my vehicle on 2 separate occasions, both times in the same exact location. This recurring damage poses a serious safety risk and may be linked to soy-based wire coatings that attract rodents. The first incident required a $4,979.27 repair, covered by insurance; I paid a $500 deductible. The vehicle was diagnosed by Boonton Auto Body Shop. I recently... Read more
CADILLAC
ESCALADE ESV
(2022) - AIR BAGS
May 15, 2025
Incident date: May 15, 2025
Rodents chewed through the main wire harness on my vehicle on 2 separate occasions, both times in the same exact location. This recurring damage poses a serious safety risk and may be linked to soy-based wire coatings that attract rodents. The first incident required a $4,979.27 repair, covered by insurance; I paid a $500 deductible. The vehicle was diagnosed by Boonton Auto Body Shop. I recently... Read more
Incident date: Apr 27, 2025
This is a school bus. Exhaust down pipe from exhaust manifold melted down and created a large hole for fumes and potential fire from excessive heat/fuel issue in engine.
Incident date: May 14, 2025
Just started stalling , internal engine damage
Incident date: May 14, 2025
Driver door and driver side rear door lock actuators both failed very untimely. Car has 55,000 miles on it and is garage kept and accident free. I needed to replace both components as the doors would not lock or unlock and posed an extreme safety hazard. Also the alternator needed to be replaced very untimely making me feel as though there are further electrical issues with this vehicle. I con... Read more
Incident date: Mar 20, 2025
As I was navigating a turn onto a highway on-ramp, the vehicle unexpectedly decelerated or attempted to brake autonomously, accompanied by a sudden loss of power steering assist. This created a hazardous situation, nearly causing a collision with the guardrail. After safely bringing the vehicle to a stop, the dashboard illuminated with numerous warning lights and messages such as: Electric Powe... Read more
Incident date: May 3, 2025
My 2025 Honda Pilot’s Collision Mitigation Braking System and backup sensors have failed three times at low speed, resulting in collisions with objects directly behind or in front of the vehicle. These include a front collision with a tree, running over a small tricycle, and backing into a tree — all under 5 mph with sensors fully enabled. The system failed to detect or respond in any instance... Read more
Crash
Incident date: May 3, 2025
The contact owns a 2024 Forest River East to West Tandara. The contact stated that while attempting to release the slides to extend the rooms of the RV, the slides intermittently failed to expand. Additionally, the contact stated that the refrigerator was programmed to turn on and refrigerate the food while the RV was running; however, the refrigerator failed to properly operate. The contact state... Read more
CADILLAC
ESCALADE ESV
(2020) - UNKNOWN OR OTHER
May 13, 2025
Incident date: Apr 25, 2025
Safety Concern Report: 2024 GMC Sierra Gear Shifter Obstruction ⸻ Vehicle Information: 2024 GMC Sierra [Specify 1500/2500/3500] [Optional: VIN Number] ⸻ Description of the Problem: I am writing to report a design concern with my 2024 GMC Sierra. The location and height of the gear shifter on this vehicle significantly obstruct the driver’s view of the center infotainment screen and cons... Read more
CADILLAC
ESCALADE ESV
(2023) - POWER TRAIN
May 13, 2025
Incident date: May 4, 2025
The contact owns a 2015 Ford F-150. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact was able to coast over to the right side of the road and waited for tow assistance. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was ... Read more
Incident date: May 12, 2025
The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact heard an abnormal rattling coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not yet repa... Read more
Incident date: Apr 25, 2025
The contact owns a 2012 Ram 1500. The contact stated that the check engine, air bag, and the fuel pump relay failure warning lights were illuminated. The contact stated that the exterior lights failed to operate as needed, and the vehicle occasionally failed to start. Additionally, the contact stated that the vehicle stalled while driving. The vehicle was taken to an independent mechanic who diagn... Read more
Incident date: Mar 6, 2025
While driving, after being on the road for about 15 minutes the power steering went out and did not return. A warning notice for the power steering system came on with a notice for stabilink. It became extremely difficult to maneuver the vehicle. After returning home the vehicle was turned off. Later that night I turned the vehicle back on and the warnings were gone and the power steering had ret... Read more
Incident date: May 11, 2025
While traveling on the interstate during the earl morning of May 2, 2025 for roughly 40 miles, the center part of the tread came off completely, causing about $6000 in damage to our vehicle. Even after the tread came off, the tire stayed inflated. The tire had been on the vehilce for about 3 months with approximately 2000 miles on it. The police came to secure the scene while the Emergency Repair ... Read more
CADILLAC
ESCALADE IQ
(2025) - POWER TRAIN
May 12, 2025
Incident date: Apr 27, 2025
transmission failure at approximately 80,000 miles dealer has confirmed diagnosis and recommended replacement on-line forums indicate this is a recurring problem with this model engine noises began at approximately 78,000 miles
CADILLAC
ESCALADE IQ
(2025) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
May 12, 2025
Incident date: Apr 27, 2025
The contact owns a 2016 Nissan Rogue. The contact stated that there was water leaking inside the vehicle through the sunroof. The vehicle was taken to the dealer, where the contact was informed that the drain was clogged up. The drain was unclogged; however, the failure persisted. Additionally, the contact stated that her husband had informed her that the vehicle had shut off temporarily, and the ... Read more
CADILLAC
ESCALADE IQ
(2025) - STRUCTURE
May 12, 2025
Incident date: Apr 27, 2025
The contact owns a 2016 Nissan Rogue. The contact stated that there was water leaking inside the vehicle through the sunroof. The vehicle was taken to the dealer, where the contact was informed that the drain was clogged up. The drain was unclogged; however, the failure persisted. Additionally, the contact stated that her husband had informed her that the vehicle had shut off temporarily, and the ... Read more
Incident date: Mar 6, 2025
Fumes inside motorhome when running Motorcoach overhead air conditioner on Generator power with vehicle engine off. I became irritable, felt ill and my eyes were swollen. It required a day to feel normal again. Due to this problem, I did not run both devices together again for the remainder of my 11 day trip. I will take it into the dealer this week for analysis.
1 injured
Incident date: Apr 24, 2025
The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the prev... Read more
Crash
CADILLAC
ESCALADE ESV
(2023) - ELECTRICAL SYSTEM
May 11, 2025
Incident date: May 9, 2025
Infotainment systems randomly reboot, which can happen when reversing, and reverse camera goes black during the incident is a safety concern.
CADILLAC
ESCALADE ESV
(2023) - STEERING
May 11, 2025
Incident date: May 9, 2025
Subject: Inquiry Regarding Ball Joint and Control Arm Issues on My 2007 Jeep Liberty Dear support tech, I am writing to express my concerns regarding recurring issues with my 2007 Jeep Liberty, specifically with the driver-side ball joint and control arm. In 2019, I had the driver-side ball joint replaced at Firestone. However, on [XXX], I experienced a serious issue when the wheel became stuck... Read more
CADILLAC
ESCALADE ESV
(2023) - VEHICLE SPEED CONTROL
May 10, 2025
Incident date: Apr 30, 2025
The engine in my 2015 Kia Forte (VIN: [XXX] ) experienced failure tied to recall code P1326, which is associated with bearing wear and potential engine seizure. The vehicle entered limp mode around [XXX] at 152,170 miles, despite early signs of failure starting at 131,000 miles. These included loss of power, rough idle, and a check engine light (CEL) which triggered the P1326 code confirmed by bot... Read more
CADILLAC
ESCALADE ESV
(2023) - STRUCTURE:BODY
May 10, 2025
Incident date: Apr 30, 2025
This isn’t a safety concern but it is a concern per the vehicle. My hood on my Hyundai Elantra (silver) has bad paint and is starting to chip. My car isn’t the only one I see Hyundais with paint chipping everywhere on them.
CADILLAC
ESCALADE ESV
(2023) - ELECTRICAL SYSTEM
May 10, 2025
Incident date: Apr 30, 2025
Is this a flaw? I was driving with my wife, she had the key. I dropped her off and drove away about a mile. The car didn't say anything about the key not being present in the vehicle. Shouldn't it have said something about the key not being present? Seems like this is a computer/software flaw which should be investigated and updated.
CADILLAC
ESCALADE ESV
(2017) - STRUCTURE:BODY
May 9, 2025
Incident date: Mar 7, 2025
My car was recalled because of the paint chipping. I had it fixed however it is still chipping in more spots. I'd like it fixed considering I have paid over $27,000 and still owe $12,000 more. It would be nice to still have a decent car after I finally pay it off. I'd appreciate the help.
Incident date: Mar 5, 2025
While on road, waiting to turn left across oncoming traffic, numerous dashboard lights went off, warning messages for TCM and ESC systems and car would not move forward with pressing on accelerator. As if the car was in neutral.
Incident date: May 8, 2025
The contact owns a 2011 Subaru Outback. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission output shift was bent and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the fail... Read more
Incident date: May 8, 2025
While driving at approximately 30 mph in moderate traffic on the interstate during a return leg of a 370-mile trip, my vehicle unexpectedly shifted into neutral and became unresponsive. The dashboard displayed the warning message: "condition not correct for shift," and despite repeated attempts to restart the engine, the vehicle would not engage. Although the electrical system remained active, I h... Read more
CADILLAC
ESCALADE ESV
(2019) - ENGINE AND ENGINE COOLING
May 7, 2025
Incident date: Feb 1, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet avai... Read more
Incident date: May 7, 2025
My engine started shuddering and stalling out on me. This was very dangerous as the car would stall out at street lights and intersections. The check engine light only came on after the car stalled out and has not stayed on during the times that it stalls out. When I went to get a mechanic to check it out they said that they had seen many Hyundai and Kia cars that had the same issues. The issue wa... Read more
Incident date: May 7, 2025
My engine started shuddering and stalling out on me. This was very dangerous as the car would stall out at street lights and intersections. The check engine light only came on after the car stalled out and has not stayed on during the times that it stalls out. When I went to get a mechanic to check it out they said that they had seen many Hyundai and Kia cars that had the same issues. The issue wa... Read more
Incident date: May 7, 2025
Lifter issues, loss of power, flashing check engine light
Incident date: May 1, 2025
Engine was overheating due to a defective head gasket. “The head gasket provides a seal that keeps that pressure contained within the engine’s cylinder. The head gasket also provides a seal for internal engine water and oil passages“ (Honda). I have found hundreds of others with similar defects for the Honda 2017-2018 1.5L engines. I had no warning until the engine was too hot and the car al... Read more
CADILLAC
ESCALADE ESV
(2020) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
May 6, 2025
Incident date: Feb 17, 2025
The Multi Media Interface (MMI) in my 2020 Audi A4 spontaneously reboots while driving. This problem is intermittent but can happen numerous times during a single trip in the car, even trips of less than 10 miles. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the sy... Read more
Incident date: Apr 27, 2025
The contact owns a 2014 Ram 1500. The contact stated that while driving at undisclosed speeds, the brakes simultaneously activated, and the rear end of the vehicle fishtailed. The ABS warning light was turning on and off independently. The vehicle was taken to the local dealer, where it was diagnosed and determined that the ABS had malfunctioned. The contact was informed that the ABS module was o... Read more
Incident date: Oct 31, 2023
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced... Read more
Incident date: Feb 5, 2025
The windshield is very prone to splintering, chips and cracking from even small roadway impacts. I have had to replace the windshield twice in the last 6 months. This has been an ongoing problem with Defender 90 windshields from what I can read and the manufacturer is very aware of it. The windshields pose a danger to the driver at worst and an ongoing and expensive maintenance expense at best.
CADILLAC
ESCALADE ESV
(2022) - UNKNOWN OR OTHER
May 5, 2025
Incident date: Apr 27, 2025
The back-up camera on my car no longer functions. When put in reverse, the back-up area appears gray and there is an X in it. The birds-eye view portion works on the sides and front, but the back is also gray and has an X in it. Other 2021 Nissan Rogues were recalled for this problem happening around the 50,000 mile mark. Mine was not one of them but I am thinking it probably should have been. N... Read more
Incident date: May 3, 2025
Original/factory back-up camera will go blank or not even change displays when the vehicle is placed in reverse. First occurrence began sometime in 2024.